Young African American gentleman was professional, efficient, and courteous. He got my Amazon return does within 1-2 minutes. Shoutout to him! I highly recommend this UPS store for level of efficiency! read more

I drove across town during my lunch break specifically to pick up a package that the UPS app showed as delivered here. When I arrived, instead of checking correctly, they told me the package was still on the delivery truck. That turned out not to be true (a lie); must have been the easiest way to get me out the door. Later, noticed three missed calls from them, no voicemail of course. When I returned the call, I was given excuses, but no effort was made to actually resolve the issue or bring the package to me. Good customer service is about communication and making an effort to fix the problem. Very poor experience and a frustrating waste of my time. read more

I've shipped using the exact same box at this same UPS location multiple times before without any issues. I've also used the same packaging successfully with USPS, FedEx, and DHL, so I was surprised when I was suddenly told that my package "wasn't a shipping box" because it didn't have a certain certification marking on it. The confusing part was that the employee still accepted the package "this time," which made the interaction feel inconsistent and honestly came across more like an attempt to upsell packaging materials or services rather than an actual shipping requirement. I completely understand wanting to make sure packages are secure, but clearer and more consistent communication would make for a much better customer experience. read more

The UPS Store - Shipping Centers Near Me - Hayward, California

Wish the owner works everyday. It's messed up, I arrived at 6:00 and the door was closed. I asked the guy just to drop a paid package off he refused. read more

They work well, get you in & out quick. This is one of the better locations for service in the area. I've had poor customer service experiences at several others, but never here. This is a small location like most others, but the employees get the job done with no issues. Because they are reliable for shipping & returns this is my goto location. They aren't unfriendly & it's sad but that counts for much these days. Cheers! read more

I wouldn't recommend dropping your Amazon returns here. Staff will point you to the self service kiosk instead of helping you with returns and during peak hours the line can get very long. There is only one kiosk. read more

Nice and good service. People are friendly and professional and they smile. This is my favorite place where I returns things

So I went in on Thursday to mail a document next day air and it was $30 I came back Saturday and the employee tried to charge me $100 and said it would not arrive till Tuesday what kind of scam are you guy trying to pull I walked away and went to a different employee and to mail the same piece of paper was only $30 read more

The UPS Store - The employee who tried to charge me $100 to shop one piece of paper - Shipping Centers Near Me - Hayward, California

I hate this UPS they scam you. They charged me $2 for them to tape my package. He said some franchises do that and not. He said "the tape costs the store of course you pay for it. read more

This location always has pleasant & knowledgeable staff members. They always keep the line moving.

I was charged $2 for tape even though my box was already taped and only slightly coming loose. My item was boxed up, ready to go but I was also charged $18 for a box to put it in? After reading other reviews, it appears this is a recurring issue at this location. I felt nickeled-and-dimed and won't be returning. read more

Can't believe I'm putting a 1* for a ups store but the attendants is needlessly difficult. Asked the gentleman in front of me who was going to run a long transaction if I could return my ready to go item. He graciously accepted. Indeed it took less than 30 seconds to complete but the attendant (guy with a thin beard) said I needed to ask his permission to do that. I told him that the customers worked it out so I didn't think he would mind. He took the package but the attitude was unacceptable. Ups stores make money from each package dropped and there's plenty of stores to choose from. Won't go here again. read more

Get a document notarized , very easy to accomplish, short lines and a very polite notoriety

Great customer service! They're always helpful with my shipping and many Amazon returns.

Always polite, helpful and friendly. Much better service than the previous owners. The store is always clean.

Visited the store to do a Amazon return was locating my QR code for the return and was told that the store is now closed WHILE IM STANDING INSIDE. Terrible customer service. No regard for the customer and I was literally the only person in the store. When I walked in the door was wide open as they were open. Would not go back! read more

Do not use this store to send anything of value. I was supposed to ship back a broken electronic device to an insurance provider. This store never shipped it for me so I was since charged $300 for that. The shipping shows it never left their store. The owner, Rahul, said I need to show more proof. Please choose another location. This man did not want to help me and was insensitive. read more

The UPS Store - Shipping Centers Near Me - Hayward, California

See all

I've been to this UPS location a good number of times so far and I've had nothing but smooth transactions so far. 1) Amazon returns: I brought my item unpackaged, had my barcode on my phone, and dropped off my item successfully. It was very fast and I got a return confirmation receipt without any trouble. 2) Phone calls: I called the store to get information about their notary service. The woman that answered picked up the call quickly, didn't put me on hold or anything, answered my questions and gave me the information I needed. They seem responsive to phone calls. 3) Notary: They have walk-in notary service on Saturday from 10am to 3pm. I don't know if they have service any other days but I've come here for notary service on 2 separate Saturdays and both times it went smoothly. The notary filled out their section accurately and each signature costs $15. So far I've had no issues at all for the times I've needed to come here. I am confident in their service and will come again next time I need to. read more

New owners and better service. I primarily use this place for Amazon returns, and faxes. I have not had any more negative transactions! Let me say that EVERY single person I have had help from, including ones who I may have only seen twice and others I see more often- all happy to help and even include additional helpful information! I am grateful! Thanks to this crew! Bravo read more

I come to this UPS store quite often and every time, everyone has been friendly and happy to help me in anyway. Especially this wonderful young lady named Helga. She is the BEST! I am 71, I have anxiety when out in public, a total airhead when it comes to the cell phone & I get all nervous, ending up like one of the 3 stooges. But Helga has ALWAYS been so patient and willing to help me when I need it. She's sweet, friendly, and a hard worker. She always makes me feel welcomed.and I greatly appreciate her. My opinion, the workers there, EXPECIALLY Helga, make the Santa Clara UPS the best in the area. I've seen what these poor employees have to put up when it comes to many of their nasty, rude, impatient & self centered customers. read more

They have copy machines and a computer for you to print from if needed. Which is a life saver! I ran out of ink and needed a document printed so I came here for a quick trip. Cost is $2 for one page and $1 for each extra page. Yes it's not cost friendly but hey, when you are in a bind it's great to have the option. read more

This UPS store is amazing. They have the best customer service and they are all super helpful. I definitely love coming here. They always make my day. read more

I waited in line to send a package out it was a phone. Once I was helped I asked if I can see him package it before I leave because you never know if it got accidentally drop and get sent out I would have to pay for it. So I rather be safe than sorry if that happens. So I was told if I can step aside so he can take care other customers which was like ten people waiting. So I just asked do I have to wait till everyone is done before i get helped again. He said yes so I was upset that I waited line just like everyone else but get push aside because boxing a phone was gonna take long. Which is a lie its only a few minutes. It was probably gonna be another 15 to 20 mins before i get help. Plus more people are gonna come in. Everyone has places to be at, like me. So I asked to talk to a manager which is Rahul or Raul he said yes you have to wait. I explained myself how that's unfair but he didn't care. I was unhappy and just canceled the shipping and left. read more

UNDER NEW MANAGEMENT/OWNERSHIP A much more pleasant experience now than before. New owner is 10x better than the last. Drop offs and pickups are now seamless. Would highly recommend read more

I was denied being able to return my Nike product here at 5:00 pm on Monday June because I was told that I need to 26th . I brought in my shoes in the shoe box and I was informed by the lady and man in their that I needed the box the shoe box came in or the would have to charge me for a box . I exited the store to retrieve the other box from the trunk just to be told after I came back to the counter that I would now be charged for the to put 3 maybe 4 stripes of tape on the box . I politely grab my boxes and left . In my history of returning products I have never had that experience with a ups store . read more

When you walk in there, everybody is just unfriendly. They look bored, they look miserable like they hate their job.... Some of of the workers are reasonably nice, except for the main guy, I guess he's the owner..He is the rudest person, with no personality..he doesn't smile he doesn't say welcome in, he doesn't say thank you, Nada...I will take my business elsewhere... and the cold thing about it is he knows me...as a customer...only because it was convenient to where I lived..not any longer ..They charge alot to fax. They charge alot to print out a label. They charge to use the computer... they tried to charge me $11 for a small box even though I had my item already boxed up..don't ask...I went to my car. I had another box I went back in. ( I tried to go back in) but they locked the door. Evidently they were closed, but I had been standing at the door knocking, he just ignored me... even though there was still a customer in the store ...he would not let me in, he said oh, it's 5:01...and it was like a couple minutes before five ...and he had the audacity to say I had all day to do this.... EXCUSE ME...you don't know what I was doing all day...You don't know anything about me.....jerk... he would not take my package or let me in even though I re-boxed it.... and he has his workers kissing his booty...as it seems.... Oh. I will take my business to postal annex by Safeway. They are so kind in that store...everybody that works there..... friendly, talkative, helpful.... and their prices are great. read more

Horrible experience with Kenneth Xu. He was extremely rude with absolutely no sense of customer service. Yelling and calling your customers out of their name is NEVER ok. read more

Came in to make some amazon returns and greeted staff with a hello and got no reply back. They just wanted me in and out quickly. I told them I had one more return to get from the car and I could hear her snicker condescendingly behind me as I walked away as if she thought I was a moron for not bring them all in at the same time. Came in with a huge box and she just processed the return without saying a word. Said thank you and no reply. So unfriendly. The lady with a mask on and a tattoo on her forearm needs to find another job if she can't be professional and provide good service. I know they have something against people returning amazon returns, but guess what? Amazon kept sending me wrong or defective items so it isn't my fault so please be professional. read more

The UPS store is always very professional and respectful when I visit whether I'm buying a single greeting card or having my fingerprints done for teaching requirements. They help me pack and return items and handle most my other shipping needs. I highly recommend the UPS Store. read more

DO NOT support this location with your money, please spend your hard earned money at a different UPS location. On several occasions I have come to this store for simple transactions and received push back or outright rejection of business because they do not understand their own policies (today was one of those days). On the same day I would go to another location like the one at 22568 Mission Blvd and they took my package without any problems. They also refuse to take Amazon returns even though UPS has a partnership with Amazon. Again, I don't have this problem at other UPS locations. read more

Being a small business owner I LIVE in the UPS store. It's my home away from home. I was elated to have this location close to my new house. I went in for the first time and forgot my packing slip in my box. I had to open my box and asked Raul politely to tape my box shut with the tape gun that was inches from my box. Raul was quick to tell me "store use only and I need to buy tape." I have so much tape at home since I ship boxes EVERYDAY. I just didn't have time to go home and get it. He still wouldn't help a customer out. Thanks to Raul and his unwillingness to go the extra mile for the customer... I went to my normal location on Mission and got my box taped for me and sent out. I'll be driving the extra miles to go to the mission store. Raul lost a customer who would have brought you a lot of business all over 5 inches of tape! Being a small business owner I LIVE in the UPS store. It's my home away from home. I was elated to have this location close to my new house. I went in for the first time and forgot my packing slip in my box. I had to open my box and asked Raul politely to tape my box shut with the tape gun that was inches from my box. Raul was quick to tell me "store use only and I need to buy tape." I have so much tape at home since I ship boxes EVERYDAY. I just didn't have time to go home and get it. He still wouldn't help a customer out. Thanks to Raul and his unwillingness to go the extra mile for the customer... I went to my normal location on Mission and got my box taped for me and sent out. I'll be driving the extra miles to go to the mission store. Raul lost read more

New Owners and New Team! I visit this store at least 3 times per week. Now the store is very clean and clutter free, customer service is excellent, convenient hours of operation -plus open on Saturdays and Sundays. They are always helpful and welcoming. Amazon returns, and business services are available. I prefer this UPS over all others in my area. read more

Anytime I need to ship anything out I make sure to go to this location because Angel Torres is AMAZING. He is super helpful, ALWAYS willing to help and solve any of my problems. On top of that he solves them in a timely manner. Thank you for all you do Angel, your hard work does not go unnoticed! read more

I NEVER WRITE POOR REVIEWS BECAUSE I AM A BUSINESS OWNER.... BUT... I am so disappointed and disgusted in the customer service I just received! I came in with one Box that needed 1 strip of tape! There was not tape available like in the other stores that I frequent. And when I asked "KEN" for a piece of tape...he told me I had to buy a whole roll... I said to him "Are you serious?!"and he told me "yes" .... Incredible, what horrible customer service I will never come back here!!! He was rude... Did not greet us ... didn't even smile! Then he had the gall to look at me crazy when I asked for his name.... If you're looking some friendly help... don't come here! read more

Due to COVID the hours have varied. I have called this UPS at least 25 times. They have never answered the phone. Unfortunately it's my closest and most convenient UPS. One time I called continually non stop and decided to call them as I was there. I was the only customer inside and out of the two employees neither picked up the phone! The lady is rude, one time I went she said she can't wait for me to pull up the return label ( I didn't have much service inside) I was trying to pull up my QR code from Amazon. She said there was more customers. As I turn around there was one customer only and an spare employee to attend him. read more

I've been going to this store for years and never had a problem with the ladies that used to work there, this new owner Rahul thinks that been rude and treating customer bad is gonna keep him in business. Find another store there is much better options. read more

The Manager Kenneth Xu is very rude and unprofessional. How can you be a manager and be so rude and unprofessional? UPS mission statement is to treat customers with professional etiquette. This guy clearly needs to work with the non living at a mortuary because working with the living is not his #1 profession. I will no longer patronize this UPS because store because of the UNPROFESSIONAL BEHAVOIR OF KENNETH XU!!! read more

Got there early. Lady was really nice and helpful. Place was clean but then I was there at 8am

Extremely rude customer service. Tried forcing me to buy $6 tape to tape up a box. Other locations are friendly and helpful, even the post office is better. If you go to a restaurant to eat, they don't charge you for napkins, or utensils. It's part of their service. Don't recommend this UPS location and their rude staff. read more

I usually drop off packages for work. The employees are always very friendly and helpful.