This is an UPDATE to the terrible 1-Star rating I posted three (3) years ago... on Nov 10, 2022. This UPS Store has gone through a complete change for the better! My last couple of visits were excellent. In fact, I asked the gentleman behind the counter if the store was "under new management, or whether it had been sold to a new owner." His response: "Same ownership, new employees." Why? It was clear that - with one exception - there were ALL NEW employees working. When I arrived, just before Christmas, the line was nearly to the door. I initially settled in and expected to be there at least thirty (30) minutes. Boy, was I wrong! The line moved so swiftly, I was up to the counter and done in no time. My second trip back today - to return Amazon delivery - was equally as fast. These folks are now operating with great efficiency and excellent customer service... a complete turnaround. Since I ripped them so hard before, I thought it only right to give credit when it's due. Great job! read more

Me and the bf were looking for a best place to get our documents notarized and we are thankful that UPS can get it done. Now the frustration starts, when we drove to Sacramento to file our documents, the staff noticed one of our names was misspelled incorrectly. They said I had to drive back and get that notarized fixed but driving two hrs and back sounds insane but thankfully one of the staff was able to get our documents notarized and spelled correctly. Yes, I was charged another $30 to get it notarized again. But the notary said you should be able to get your documents refunded with a letter from the state. When we return, we drove back to the UPS store and we explained our situation. The situation was the staff misspelled one of our names and they said sorry theres no refund but we charged for our service. I get that I was charged for the service but the service was incorrect and not adequate. It was the staff mistake and she was the one in-charge of the notary and I should be able to get my refund back. It's not my fault, I wasn't the one who wrote the notary. If you're the notary, please double check your spelling before returning back the documents to the customer. read more

Brought my Amazon package to send back and they said I need to pay a fee for a strip of tape to close my box to send. I am not coming back to this location again. That's what you call horrible customer service. I then went to the Newark UPS location on Jarvis and they provided tape free of charge. read more

The clerk working on Sunday was so friendly. Often times standing in a semi long line creates anxiety but he let everyone know he would get to them and made the whole experience easier. I appreciated his positive attitude. read more

The UPS Store - Shipping Centers Near Me - Union City, California

I came in. Worried because I had the worst previous Livescan shop I went to in a mom and pop shop in Fremont. I was not ready for that terrible service and unorganized experience. Here, I was able to come in. I felt welcomed and safe. They do a fantastic job here as I saw the friendly man and diligent lady help each patron in the store. I am happy that my fingerprinting here did not take long. And they said it went through. read more

I've had enough of this place. Every time I have gone, I have had nothing but a bad experience. I mainly use this store for Amazon returns. However, every time I come here, there is always SOMETHING wrong apparently. Sometimes it's "this is against UPS regulations on size", sometimes "you need to box this yourself." Even though the QR code, provided by Amazon, fully disagrees. Their argument, while yelling at me: "go fight with Amazon or UPS this is not the right QR code." The problem seems to be that they are disgruntled, rude, and unwilling to work with customers. You are not gatekeepers, you are service providers. Figure yourselves out and get better at business, or keep suffering the consequences of entire communities being done with your business. Edit: In response to this nonsense: "While we are a service provider, it is ultimately the customer's responsibility to understand and follow Amazon's return and exchange guidelines, including the specific QR code instructions provided for each return. Not all QR codes are the same, some require customer packaging, some have size limitations, and some are accepted only at certain locations. These are Amazon's rules, not ours." -I'm well aware of what QR codes are. -Amazon provided the QR code, I did not pull it out of thin air. -I followed Amazon's return and exchange guideline. It is not my problem that your staff cannot do the same. -The QR code clearly states at the top "UPS STORE. NO BOX NO LABEL". You stated that "Amazon made a mistake. Go argue with them". Sorry, but who is the customer here? Please read up on what QR codes are, and try again. -Once again, you omit key information, obfuscate, and continually refuse to accept responsibility for poor performances, attitudes, and rudeness. I absolutely will not be coming here anymore. I will advise anyone who would like to speak to semi-educated individuals who can read "NO BOX NO LABEL", be treated with respect, and not immediately yelled at by staff who clearly did not want to be there, and who can follow their own rules, to do the same. read more

I recently visited this store and had a very disappointing experience. I ended up waiting for 30 minutes before being helped, despite staff members being available and assisting other customers. It felt like I was being consistently overlooked, even though I was waiting patiently (this is despite being the fact that I was visiting the store with my kid and age old parents). There are some implicit issues with the store layout. The location of photo booth was not very convenient and it's at a corner place surrounded by internet desk and notary station. So if there are other customers using notary station or internet desk, the photo taking facility could not be used even though the station was supposed to be free. The frustrating part was when we were done with the payment and we tried giving this as a genuine feedback, the staff only acknowledged and asked to leave a feedback to an email address (which they seemed to be hesitant to share clearly). I genuinely hope they improve their customer service with a fair treatment and give equal attention to all their customers. read more

This store and the owner is a gem in Union City. I had a unique print job that required attention to details and fast execution. I had to print a schedule of events (6 versions) and a program for my daughter's wedding and went to this store to inquire if they can do this complex job with a fast turn. The employee called the owner who in turn personally engaged with me to understand the details, requirements and helped with selection of stock paper, format, layout etc while ensuring the cost was nominal. The net result was the printed product (schedule of events and program) looked very good and was appreciated by our guests. I would highly recommend this store for any print job as the owner, Neeraj, personally pays attention and strives to exceed your expectations with his service, quality while offering value. Kudos to the team for job well done read more

Always friendly, efficient and kind. I often go to them to get documents notarized. The speed and efficiency makes the cost worthwhile.

Quick and efficient service, conveniently located with comprehensive services, and friendly environment. What more can you ask for? Typically a line but the staff run through it quick. They periodically will let waiting customers know that they'll be helped momentarily. It's a nice check in from time to time. PO Boxes, printing, copying, shipping, package returns, photos - they do all that you need here as an extension of your home office or business. UPS wears the brown and takes the crown! read more

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This has been my go-to UPS for years, and they've never let me down. Neelema and her crew are always efficient, friendly, and helpful. I feel lucky that I have this UPS nearby for my shipping and Amazon return needs. Thanks, guys! read more

Terrible service and rude workers! I'll never come back to this location again. The lady at the front is most unhelpful, cold and inarticulate. read more

This ups was excellent !!!!! Christ and Collette went above and beyond to help with our baby passport photos for a great value and excellent customer service. read more

the clerk at this store sounded like he was making his own rules regarding amazon drop/offs & returns. i came in to return 5 items under 1 code, so instead he had me do 1 code, 1 item at a time. i called another ups store and they said they haven't heard of this change from amazon. the manager didn't even bother clarifying anything. unless your packages are simple, i wouldn't recommend this ups location. read more

Worest experience I went for the passport size photo service and they charge me 18.99$ and for Degital they charge me 15$ at first but after when they giving me photos they ask me to pay extra 5$ for Degital and I ask them why don't you tell me on the first time and the payment is done in this case I don't want Degital and ask for refund for my Degital but they don't #Unfair people I think FedEx is better and cheaper choose wisely Thank you read more

I came here a few days ago with packages for return and the lady said it was $7 to tape per package. I was stunned. I said I Better off buying a roll behind me for $5.99 and doing it myself but decided not to. Then I come today with 8 bags taped up and she then proceeds to say it's $3 per package to "store it" until the following day because USPS has already been picked up. Never ever in my years of returning anything at any UPS store has any store ever said that, she said each store is solely owned and rules are different at each store. Mind boggling. read more

Excellent customer service!!! Staff very knowledgeable and very helpful!!! Service is very efficient!!! Very very satisfied with this UPS

Bad customer service ever. Very disrespectul and i think it's because of the store owner lady. Even when I simly asked about the service cost, she seemed annoyed and her staff is also awful. The way they treat customier is not the right thing. I dont leave a review usually but i hope they should be improved in a sense that they shouldnt treat people like that. read more

GREAT SERVICE! I spoke with Neelem and asked questions about the printing services and she accommodated me well, gave my family ideas, and explained things VERY well. We came for a last minute urgent matter and were met with fast service and an AMAZING outcome! They did a great job! read more

Excellent customer service. Everyone is always friendly and helpful. Always acknowledging you when long line and making sure I get the best service for my business and personal needs. read more

I was returning clothing and Neelema was extremely helpful! Thank you so much for your quick service and support with shipping options. Very professional and kind. A+ service! read more

The employees over at this UPS have always been good to me. The customer service and the hospitality they provide is above and beyond! Neelema is very hospitable and kind! I can't ask for much more from her and the crew read more

This is the best place for all your postal needs. Staff are amazing, they are polite, hard working, very friendly. They will also guide you what is the best option for all your shipping needs. They not only do the postal services, but also fullfill other needs, like noatary, passport size photo, printing, mailbox. You will never regret going to this place. This is one stop for all your shipping, notary, passport photo, etc. read more

I went to send my Amazon back on a small box and the cashier told me that she has to charge me $3.50 to put a tape , I asked her if it was for a 10 " tape to seal the box and asked her if I can have a piece of tape so I can do myself and she told me they don't have any tape, so I went to my trunk of my car to get a little piece of tape and sealed it myself, and went back and send it back to Amazon,, read more

Always come here to drop off packages and never had any problems. The employees are always so friendly . Would recommend coming here

They always claim they can't do something when I know they can because other neighboring UPS stores will do them for me. For example, they said it's one item per Amazon return barcode. I've been able to return multiple items on one barcode at other locations. Also, other locations make it convenient because they have an Amazon barcode station where you can scan your Qr code and bag it yourself to drop off. This one doesn't have such a station. This one will also try to charge me where other UPS stores don't charge (example: storage fee for Usps outing mail) . Even though this is my closest UPS store, I drive out of my way to go to other UPS stores because this one is never helpful and always claims they can't do something. They also try to nickel and dime you by charging for services that are supposed to be free of charge. I've tried giving them a chance here and there, but it's always the same lack of quality and service. They're a huge waste of my time. read more

Instead of being helpful when there is an issue staff is very defensive and unfriendly.

I wanted to fax 5 pages and was told it was $1.50 a page. She then tells me one page is two sided and she needed to make a copy. Now added a service and copy charge, my cost is $13. Walked out, $13 to fax 5 pages? read more

Worst place ever the Indian manager she racial profile she didn't even ask me anything she came and she's looking at me from top to bottom. She's trying to scan me and know what I'm trying to do. All I wanted is my damn package. read more

Neelema and the other staff were very kind and helpful when I came to get my son's Passport pictures taken. Very welcoming and they bring up other services that I might need. Very welcoming place. Always with a smile. read more

Shout out to Isabel and Neelema for going above and beyond in assisting me in getting the best possible option for shipping my package internationally. Both were very patient with me as they tried to find the lowest cost that meets my expectations. Thanks! read more

Excellent customer service! I've been going to this UPS for years and I've always had great service. The staff is really helpful and friendly. And I've had no issues. Recently, I had an issue with a guaranteed package being delayed due to an unforeseen issue with UPS. Neelema at UPS, amazed me by being on top of tracking this package even before I told her. She had seen the package was delayed and already taken the necessary action. She stayed on top of it all. I was very impressed. I highly recommend this UPS store for all your needs! read more

Super helpful staff and they have the services i need. Good place foe Amazon returns and mailbox services.

The customer service at this location is excellent! All the staff are very friendly and super efficient moving the line along quickly.

Both Naleema and Jocelyn are friendly, helpful, courteous. They make the entire process easier for me. Never a dull moment as they constantly interacting with us and with other customers who seems very happy on their service as well. I will definitely come back on this location and i highlu recommend. This is the type of service that everyone would want. They are respectful, informative and i can go on and on. Two thumbs up. And please keep up the good work and the high energy!!! read more

I come here all the time and they make returns super easy and quick! I also have printed birthday invitations which was simple and easy. Neelema helped me notarize docs and is always there to help with whatever I need. She is experienced and always has answers for my shipping needs! read more

Came to this location to do an Amazon return and they said they couldn't do it because it needed more tape. I went ahead and asked if they had tape that I could perhaps use since it was already taped up. Mind you this is a basic Amazon box, normal dimensions and taped exceptionally well. The lady then proceeded to pull out a tape measure and measured about 6 inches of tape that is needed (which it definitely wasn't in need of) and tried to charge me $4... FOR 6 INCHES OF TAPE. Mind you the box was already taped shut. She then tried to say "if you do not like it, there is a roll you can buy for $6. Better value" My sister in Christ I'm just trying to return my Amazon package for free per the company and prime policy. I went ahead and proceeded to the Whipple location near 24 hour fitness where they did it with no questions asked. Save your time, gas, or electric battery charge and just drive the extra mile to another location, it's well worth it. read more

Was hella racist here went to get my package ship like I do normally and these 2 ladys say I can't turn my package here. I came at 6:00 they made me wait 20 mins only to tell me the register was closed I plan on never coming back to this location I've never felt so disrespected and so profiled at the same time. read more

I come here often for Amazon returns and paperwork. Neelima is always very helpful and accommodating.

Neelema and her team took expert care to insure my return was processed properly. Many small packages on two separate, but similar returns took time and patience to sort. Professional and pleasant. Very much appreciated. Mike read more