Terrible customer service. The male employee (idk his name but he was working alone) was dismissive and kept talking over us. If you need to pick a package up from a UPS I would pick any other store. Even after including other UPS representatives (like he said to do) he would not work with us because they are a "franchise" so they don't have to follow UPS rules. read more

Visited this location for help with packaging questions. The employee assisting me identified himself as "JP" and stated he was the manager. Throughout the interaction, he was dismissive and repeatedly responded with "like I said" instead of clearly answering basic questions about packaging requirements. The interaction felt unprofessional and did not reflect appropriate customer service standards. When I attempted to follow up afterward to obtain proper management or ownership contact information, I was not provided any way to escalate the issue. This experience raised concerns about accountability and customer support at this location. read more

This place is the best UPS I have been too. Always a friendly smile and if there are a lot of people waiting, they still acknowledge they will get to you. Great employees at this location. read more

This location is my absolute FAVORITE and I am so grateful that they exist! I wanted to gatekeep this spot because it's so new, clean, and efficient, but let it be known that this is the BEST UPS store in the area!! Every time I drop in, I'm met by efficient team members who are friendly, fast, and super helpful. Evelyn deserves a huge shout out because she makes me confident that my packages will be delivered without any issues. She is always busy ensuring the place is clean and customers are taken care of - all with a warm smile! I never feel judged or scrutinized by the amount of packages I have with me - unlike how another nearby UPS store does. The wide automatic door is a plus (no more manual entry or fighting to keep the door open when my hands are full with boxes). Proximity to Target is a bonus. And there's generally parking in the front. Who doesn't like to win-win-win! The staff here has ALWAYS been amazing and I can always count on a quick UPS run - the lines are never long and I'm in-and-out and left with a smile. LOVE THIS PLACE!!! Thanks Evelyn and thanks Whipppe Store Team - I'll need to ask for the other staffs' names next time because they are equally helpful in their own ways Super satisfied customer! Glad you're in the neighborhood!!! read more

Excellent customer service! Super friendly staff who is always helping you by sharing different options for you to spend less money on their services. Unlike other UPS stores that constantly selling you services you don't need just to make profit. NOT this location. They truly care about you and provide the best customer service! I'm willing to drive out to this location from Fremont!! read more

I had a very disappointing experience at this UPS Store with the representative, JD. I went in with a simple question about dropping off a package to a PO Box located at this store. Instead of explaining clearly, JD just told me I couldn't do it and that I had to mail it through USPS. He didn't offer me the option to send it through UPS and couldn't explain the policy. What made it worse was his attitude -- he was rude, unfriendly, and very stand-offish. I've been to many UPS Stores in Union City and Hayward and have never encountered someone so unprofessional. A little customer service training would go a long way here. UPS, you can do better. read more

If I could give zero stars, I would. My encounter with Evelyn at this location was nothing short of appalling. From the start she was hostile, condescending, and openly xenophobic, snapping, "You're in the U.S.--you should already know this," when I asked a straightforward question. Instead of resolving my request, she launched into loud, pointless arguments about policies she clearly didn't understand, turning a simple transaction into a public spectacle. Her behavior wasn't just rude--it was toxic. A customer-facing role demands patience, product knowledge, and basic respect; Evelyn demonstrated none of these. It is inexcusable that management keeps someone so aggressively unprofessional on staff. Owners and store leaders: your reputation is on the line. Leaving a person like this at the front counter signals that you either don't value your customers or you're unaware of the damage being done to your brand. Until decisive action is taken--dismissal if necessary--I'll warn friends, family, and anyone reading this review to take their business elsewhere. read more

My service was good but when I went back into the store to ask a question on the receipt the lady was rude and put off by me. She was the only one there (Sat 12/27/25 @ 3:29 PM) but that is no excuce on how she acted and I know she was busy because UPS was there to pickup up a hugh 300 box order. Please have additional staff, one person can handle everything. read more

The store is clean and organized, but the parking can be a bit challenging. The sliding door is a nice touch especially for those carrying packages or in my particular situation, carrying and/or holding my little kids lol. I got my kids' passport photos done here. Photos were taken and processed in a timely manner. The workers here excel in customer service and I'll be coming back. read more

I wish every UPS store has a good service like this store. The staffs were nice and had a service mind.

This particular UPS store is in the East Union Landing plaza right near the border of Hayward and Union City. They are right at the entrance by the Starbucks and this is a busy plaza with the gym here. I try to time my visit here to try to get parking right by the front because this is a bit of an awkward plaza to navigate through / park at. Although this location is a bit out of the way from me, I would not mind coming back here for my Amazon returns, instead the usual location I go to, as my experience here was way better. I was actually greeted by the employee and it was a quick process, as there was no line during my visit. Overall good location - just not the best parking / plaza. read more

I had a great experience with my live scan here. Evelyn was such a great help. She was multi tasking like a boss. She has great interpersonal skills. If I need any further services I will def come back here. read more

First time to notarize and find the new place near my office! Staff named JP was so professional and patient even I never do notarized, He reached me how to sign the paperwork and tell me what should I do more easily. Nice and pretty place! read more

The UPS Store - Help me to signature - Shipping Centers Near Me - Hayward, California

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These are my folks from the Redwood location who helped me with my wedding favors years back...The just opened this Hayward location... when I'm local, I stop here. I just email them in advance and they already have my document ready for me. I've also use their notary services as well. Thanks Evelyn! read more

Hands-down, the best UPS store in the area. They are consistently kind and friendly, and are super helpful when it comes to any questions or concerns that I may have. They are very transparent when it comes to services, and will do their best to find the best solution for you overall is my number one choice and I will continue to come back here!! call read more

So easy, the best customer service I've experience at UPS. JP was so friendly and easy going; helped me with everything I needed. Will definitely come back to this location every time! Can't recommend enough. read more

I live between three different UPS stores in Union City. This is my preferred store. Everyone is always so cheerful and helpful!!

The female is clueless! Rude to customers but try so hard to sound nasally pleasant. I dont know where the stars came from but a lot made negative comments about her bringing the morale of the store to the ground! If that is the only female, then her name is probably evelyn. I've seen her argue with a customer before and she brushed him off instantly when she realized she was asked not to fold the document or staple them. Several others after that i hear people in line at Starbucks talk about her misjudgment. I agree, it was usually about shutting people off if it doesn't go her way. And sometimes if this is her career path at her late age, it is sad when her personal frustrations are taken on to other people especially with an organization like UPS. The day finally came when i am the one she tried to bark on. Shut me off in the middle of my sentence, raised her nasal voice, because she knew i wasn't backing off. I am one of the many customers who wont return to that store. She drives customers away and after 4 years of running the business, you wonder why they always have a lot of downtime. read more

The good: * Close to the freeway - great location * ALL employees are Public Notaries, so there is always one on site. * Full services offered. * Knowledgeable staff. * Helpful and friendly staff. The bad: * Parking is limited immediately in front of the shop. * Clerks will sometimes chat with you and ignore other customers for upwards of 10 minutes. * Staffing is sometimes inadequate, so if someone needs a Public Notary, then it will cause a long wait time. Overall impressions: If you're in a rush, this store is a gamble. If you need a Notary Public, then this is a sure bet. Good store overall. read more

Amazing service! Always fast and friendly!! Im here at least once a week to return amazon items.

Great customer service and a very smooth transaction. My return arrived quickly and had no issues during shipment. This store is nice, clean, and has everything for your shipping needs. Also conveniently located, got lucky with parking but is usually very busy and packed. read more

This is a new location so I always met JP. But today is Jason and Brian on duty, I need to do my notary really in rush but Jason told me someone who can help me will be arrive around 4pm and he asked my number said will notice me later. For sure he called. I love this place cuz all the ppl is same nice patience and professional. Brian was very accommodating and is very thorough. Some of my paperwork didn't specify the place of signature, so Brian told me that is so important and you should make sure first. He also was very communicative. Will definitely request their services again when they are necessary! read more

This is a brand new location that just opened up not too far from my house and I came in here the first time and they were so nice. So I decided to come back to get my passport picture taken and the customer service was top tier. It's a newer look, more modern than the already existing locations so it just draws you in even more. This is my new go to UPS store, gotta support my community! read more

This is my new go to place now, service is good and employees are friendly, patient and knowledgeable.

I'm here trying to do fingerprints the person name Evelyn Abaya is very rude and mean I don't know why

Great customer service! The location is easy to locate and the staff are very polite, organized and helpful. I'll always come back here for any mailing or live scan services. read more

Excellent location. On many occasions I have visited this store location. The staff is outstanding. They really take care of their customers. JP is really wonderful and goes out of his way to help me out. Thank you JP! read more

These guys and gals are the nicest UPS peeps I've ever come across. The store is clean and professional. They actually take their time to make small talk unlike some other stores out there. You can definitely sense that there is a good culture there just by walking in. It's Also conveniently next to a Starbucks and a gym so it makes running errands that much quicker! read more

Service is always excellent. I've been here to ship items, return amazon items as well as use their notary services. They've always been very helpful and accommodating. I would drive the extra mile just to use this particular branch. read more

They did a perfect job packing and shipping for me. I had plates from an out-of-business restaurant going to a museum in Ohio, sports memorabilia including a 45 record and some stained glass pieces, and everything arrived in perfect shape and before the promised date. Jo understood my concerns and everything went great. He even asked if I was a AAA member, which I would never have thought of! Couldn't be better. 100 stars. read more

This is my go to store to drop off my returns. All the staff that I have encountered have been super nice and helpful. Keep up the great work and customer service ! read more

Walked in just to see if I could print a label for a return and EVELYN was quick to help with a smile on her face ! I was able to print , package and send out my return and have a chat all at the same time . It's so nice to have excellent customer service , Thankyou Evelyn ! I will be back in the future . read more

Helpful service Reasonable price Great Poster result, Thanks read more

This is by far the best UPS store I have frequented. I've been returning and shipping items a ton since ordering online but the staff here are extremely courteous. JP specifically has been nice and helpful with all the times I've been here for things. I am making this my go to UPS store. read more

This UPS store is conveniently located near the plaza near 24 hr fitness. It has become my favorite place to do a quick drop of after a workout. The staff are friendly and it's my favorite place to do business at ups, highly recommend! read more

So happy this location has been opened! Went on a Saturday morning and met Evelyn at the store, she's super friendly and helpful, the store set up is very clean. Best part is this store opens on Saturday & Sunday till 4:00pm. Would definitely be my regular go to UPS store. read more

First time using the UPS store as a pickup access point so wasn't sure what to expect in terms of the process. Was greeted with a friendly smile by Sodana. She was very quick and efficient in retrieving my package. Transaction was smooth and effortless. Before leaving, I had questions about the new store and both Sodana and Evelyn were not only both friendly, patient, and informative beyond what I was asking, but were also delightful to converse with. I came to simply pick up a package and I left with more. If you're looking for a safe and worry free access point to deliver your packages, give them a try. Sodana, Evelyn, JP, and the rest of the crew of store 7559 will help you with your office and shipping needs. I certainly will recommend this location to my family and friends. Spread the word....They're OPEN! read more

Bryan and Evelyn are super friendly and got what I needed to be done (returns). Super quick and easy, got me in and out with satisfaction. Also clean as well too! read more

The employee was super helpful and very welcoming ! Also it's very organized and clean. I will continue coming to this location. read more

I had a great experience coming to this UPS store for the first time as my usual UPS store was experiencing system issues. Let me just say I was very pleased from the moment of arrival. I had my hands full with 4 packages and did not have to hassle trying to open the door as the doors were automatic sliding entrance doors. When I entered the store I was immediately greeted by the workers and Evelyn immediately assisted me and made sure I had everything taken care of. The customer service here is amazing and I'm glad I came here. The inside is very clean and organized and they offer many different services such as in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and freight services. Highly recommended!! read more