I went to check the prices for their parcel service, but it was extremely hot inside the store. It…read morewas about 90°F outside, and they didn't have air conditioning, so I felt a little suffocated while I was inside. I think their parcel service is good, but they need to improve the overall customer experience by providing proper air conditioning or better ventilation. A comfortable environment would make a big difference for customers.

I needed to get fingerprints for a program I applied for and looked for places that provided them…read more I saw this place on Yelp and rushed over there since they were about to close in 30mins on Saturday. I know I know, I didn't plan this well but I made it. I didn't have to wait long and I asked for the finger print service. I did not know I had to bring in paperwork since it wasn't mentioned by the program I was applying for but thankfully they knew what paperwork I needed and had it printed there (have to pay for bw copy since I didn't print it myself). I was in and out within 15-20mins! Excellent service!

I've printed several posters at this location and they always turned out great. Staff was friendly…read moreand the printing was quick. Their costs are a bit higher but it's worth making sure it turns out correctly.

Stop defrauding people. I took a package with return label attached in condition it was delivered…read moreto me. It was a rug packed in plastic wrap. The tattooed lady at counter said FedEx doesn't accept the packages without a box and tried to sell the box and packing service for $30. The company that we were shipping to spoke with FedEx lady and then she changed her statement that only this location doesn't accept packages without a box. I have to go to a hardware store nearby and buy a box and tape to pack but was able to save $25 for not falling for their scam There are several locations within 5-10 miles. I recommend driving little farther and avoid these scammers

This location is under new management and it shows! The customer service is excellent and I have…read morebeen treated with courtesy and respect, no matter what I need - shipping services, or the many Amazon returns. This is now my "go to" and I'm glad to support my local community instead of taking my services close to the office.

Excellent service every time! The store is always clean, the staff is friendly and efficient, and I…read morenever have to wait in line. Quick, easy, and hassle-free. Highly recommend this UPS Store!

Reply from UPS Store: "For specific pricing inquiries, please contact us directly at (510)…read more742-1400. Thank you for your feedback, and we hope to serve you better in the future." That doesn't at all address my complaint. Looks like a boilerplate response and you didn't even read my complaint. $4 is a ripoff to charge a customer to print a ONE PAGE label that you print for free on "UPS Store will pack and ship your item" items. I understand you need to make a profit, but at $4 a page, you can buy a new printer every 50-75 pages you print. Run out of toner? Throw the printer away and buy a new one.

I used to love using this place for anything that I needed from mailing to printing and live screen…read morefingerprints. Today I mailed a poster to Newark which is one city away from here. It cost me $49.00 total to mail this which in was told was the cheapest by ground. I do plan on going back and seeing if this in fact correct. I am beyond furious the more I think about it

Great team! Very professional, very courteous, very knowledgeable, would not hesitate to have them…read moredeliver anything to us

RXO was tasked by The Home Depot to deliver my Simmons Beautyrest mattress. RXO provided an…read moreopportunity to schedule delivery 1 week out a few days after ordering my mattress. To my surprise, the day of delivery, I received a notification requesting to reschedule the delivery since it was delayed. Turns out the mattress only arrived at RXO that same day; thus the delay. The day prior to my rescheduled delivery, I received a notifcation with a 4 hour window for my delivery the next day. The day of the delivery, I received a call when the crew was 30 minutes away. The delivery and mattress removal took merely 30 seconds as I opted out of the white glove service (which was included). RXO did call inquiring if they needed to "assemble" my mattress which I declined. The crew doing the delivery was pretty chilled out.

The UPS Store on Decoto- her name is Daisy. 10 stars for her. She was working solo Amazon return…read moreline all the way to the door. She knocked that out super quick great job. Great service.

Update: 8/31/2025 As you can see from a previous review, the…read more"Store Manager" reviewed the camera footage and said my experience was not true. Cameras don't lie. They altered and erased for sure. I know what happened. This location has even more disappointed my review. They can't even handle their employees and staff. Still no name of the manager, just a generic email. Absurd. Their "review" of the camera footage is truly not what happened. This UPS location, doesn't respect the truth! Sounds like they want to protect their employees even after an assault. They want to handle this situation "Internally". Way too suspicious of what is being recorded in store actually. DO NOT GO THIS LOCATION.

Terrible customer service. The male employee (idk his name but he was working alone) was dismissive…read moreand kept talking over us. If you need to pick a package up from a UPS I would pick any other store. Even after including other UPS representatives (like he said to do) he would not work with us because they are a "franchise" so they don't have to follow UPS rules.

Visited this location for help with packaging questions. The employee assisting me identified…read morehimself as "JP" and stated he was the manager. Throughout the interaction, he was dismissive and repeatedly responded with "like I said" instead of clearly answering basic questions about packaging requirements. The interaction felt unprofessional and did not reflect appropriate customer service standards. When I attempted to follow up afterward to obtain proper management or ownership contact information, I was not provided any way to escalate the issue. This experience raised concerns about accountability and customer support at this location.

Went there to mail a large envelope and there were at least 8 other people ahead of me but there…read morewas also a self-serve kiosk and someone in the line to check in with us. I thought it was a nice touch to have a postal employee ask what we were in line for and he tried to help those that had easy questions. Line took about 10 minutes which wasn't too bad.

I remember the days where they used to have all these supplies at the front counter when I used to…read morelive in the area when I was a kid. Boy the times sure changed. No supplies up front not even an industrial sized tape for customers to wrap packages while waiting in a super long line. Pens either non-existant or not working. Rude staff, mean staff, underpaid but no excuse to be rude to paying customers. But what choice do we have drive 5 or 10 miles to next town and send out items to another post office center or Annex. Not much we really can do but deal with. There is a self service. If anything the self service kiosk is more friendly than the staff. It even told me to have a nice day. The saving grace of my trip to the post office. Can't leave without my forever stamps.