This place use to be awesome. With new owners now. There is not enough staffing. Line is out the door. We will be taking our business elsewhere. Waited 20 minutes to pick up my package. Not cool! Sure missed the previous owners. They care about their customers and definitely their employees. read more

Hire some more workers. A UPS Store closed during working hours. Very unprofessional. read more

The UPS Store - Not professional - Printing Services Near Me - Fremont, California

This is the go to spot for great customer service at a UPS Store. This store provides more than just mailboxes, and shipping and passport pictures etc but it also provides great help 100% of the time. First impression say it all!! read more

visited the UPS store at 3984 Washington Boulevard in Fremont and had a very frustrating experience. I don't have a printer at home, so I asked the staff for help printing a label. The employee just pointed at the computer and told me I had to do it myself. When I asked if she could assist me, she refused. Then, I needed just a simple piece of tape to seal my box, and she said I'd have to pay $6.99 for it, even though a roll of tape costs just a dollar at other stores. I ended up spending half an hour there just to send one package because the service was so unhelpful and unfriendly. I understand that store policies exist, but basic customer service should be a priority. If the owners see this, I hope they realize that a little courtesy goes a long way. I would not recommend this location to anyone who needs even minimal assistance. read more

The UPS Store - The photo of a terrible UPS representative! - Printing Services Near Me - Fremont, California

Great people, does as advertised although the price to rent a small box is getting ridiculous, but so is just about everything so ...

Horrible service. Had to call many, many times thru out the day just for them to pick up. I needed to file a claim, because a package they printed a label for and shipped from that location is nowhere to be found. I talked to the owner who got my email and would follow up with me. I go in later to inquire about the claim and the kid there is useless. I have to explain to him multiple times the issue. He tells me he can't help me, the manager is out for a week and the owner comes and goes as he pleases. Word of advice to the owner. Cross train your employees, explain to them what empathy is and inform your employees of your work day. Still waiting to hear back. read more

Came in to pickup a package which had been held here because I missed one delivery. Was charged a $15 package pickup fee when the sender had already paid in full for shipping. Contacted UPS corporate immediately for this illegal and unscrupulous act. They will be hearing from UPS soon. Do not support this place what they do is illegal. read more

The UPS Store - Illegal Package Pickup Fee. - Printing Services Near Me - Fremont, California

Great quality service you got to come here if you want your box to be shipped in a timely fashion matter. Raj is so funny and had a great personality. read more

The UPS Store - Printing Services Near Me - Fremont, California

Not very friendly they don't seem to appreciate the business. Also, customer in front of me asked to borrow some tape. They handed it to him no problem. I asked to borrow a little bit to tape up the bottom of my box and they said they would charge me one dollar seriously for a little strand of tape. I just went home re-tapped it and went to a different location, never going back to this one by the way this is not my first bad experience here just the latest of too many. read more

I've been visiting this UPS store almost every day for years, and the experience has consistently been excellent. The staff genuinely care about helping customers, which makes every interaction pleasant. One employee in particular stands out -- her name begins with E, and she always greets me with a warm smile. She has a way of making me feel welcome every time I walk in. If I owned a UPS store, she's exactly the kind of person I'd want at the counter: professional, kind, and dedicated. She's one of the main reasons I keep coming back. read more

Conveniently located at Washington Blvd. Easy process of shipping items out. However, the male associate (Indian guy) is somewhat disrespectful. Every time I come in and he's there, he makes inappropriate jokes. I've told him to please refrain from saying offensive things to me, but he doesn't seem to understand. Not sure if he has a mental disability, but regardless of that, the manager/owner should rectify this ongoing issue. It's not ok to make inappropriate jokes or comments to customers especially if they have already asked to please stop! He has also made offensive comments to my husband. It makes us uncomfortable that we'd rather drive to the Warm Springs location which is further from where we live. I also overheard him to the same to other customers. The other female associate who's been there for a long time is friendly, helpful, and really nice. read more

The UPS Store - This is the guy who makes corny jokes, not funny at all. Can't get a clue that his customer is offended and does not appreciate it! Stop! - Printing Services Near Me - Fremont, California

The woman working Thursday noon shift was so mean. I kindly asked her a simple question when I shipped two packages , she answered me with a berating attitude. I was the only customer at that time, so she was not busy at all. Maybe she's upset because I interrupted her doing something in the back of the room I couldn't see. I just want to say, if you had a bad day, don't take it out on customers. if you don't like your job, you can just quit. This UPS location seems to hire rude and unqualified people. I will stay away from it like a plague. read more

I've been a regular customer at this UPS Store for over 10 years, but today's experience left me truly disappointed. I came in with four Amazon returns--Amazon had indicated that the UPS Store would pack, label, and ship them. The items were already in their original packaging and just needed a strip of tape to seal two of the boxes. When I asked the clerk for assistance, he told me taping would incur an extra charge. I asked why, and he explained it would cost $5--for a single strip of tape, roughly 24 inches. I even told him I was happy to pay a reasonable amount, but $5 for a single piece of tape felt excessive. He eventually offered to tape one box "as a courtesy," but insisted he'd charge for the other. At that point, I said I'd just take the box and handle it myself and mentioned I wouldn't be returning after this experience. Without saying a word, he then taped the second box and handed me my receipts for all four packages. What's especially frustrating is that this was the same clerk who's usually joking around when I come in. I've often felt uncomfortable dealing with him, but the store's convenience kept me coming back. The owner has always been great, but this particular employee seriously lacks basic customer service skills and common sense. It's unfortunate that after so many years of loyal business, something as simple as a piece of tape--and the attitude around it--has made me reconsider ever returning. read more

Whoa this place is far beyond words. Crappy manger with crappy attitude. Went in to print out label. Manger didn't want to help and started treating me like I should have know policy already. But the inability to understand what he's saying with the thick accent made it worse. Finally when I was fed up I acknowledged that I'll just try fedex . And was cursed out to leave by the manger! Luckily this is just shipping. If you can I recommend going somewhere else. read more

Raj at those location use super helpful and friendly. He is very quick to help with any shipping needs, talks politely and a few times gave me suggestions to optimize my Amazon returns experience. Thanks for the good work. read more

Very good location and easy dropoff. I always prefer this location to my packages dropff before, until there is new (indian guy) comes in. Most of the time he is there and he literally talk non-sense. Weather you in mood to talk or not he is just spitting poor jokes on you. Very disrespectful! Owner should look into this matter, i started ignoring this location to dropoff my packages just because of this new guy. Please teach him to be respectful with others. read more

Nobody had there notary license. How you gonna have a service and then not have anybody able to do the service. Unprofessional

Fast, easy, and get location! Raj always makes my day with his kindness and humor too. One of the best locations with the best, most efficient and caring employees! read more

Worst experience! Came to ship my Amazon return item. I packaged and taped it well but the guy in the pic said I have to use the "original" box or they have to pay for it. I don't know what it means and he could not provide any reasonable proof at all. He just doesn't want to ship it! I went to another UPS store and they ship it in a minute. Plz train your staff professional or change him. read more

The UPS Store - Printing Services Near Me - Fremont, California

I have been going here for years only because it is close . The man running it insits on corny jokes and puns through your whole transaction, even when you don't laugh and look stone faced or ignorehim. Today we went to mail packages and they locked the door exactly 5 minutes before closing. A line formed. I was in front, followed by 5 more sets of customers. People were knocking but they refused to open. Disgra.ce. read more

The new Indian guy who helped just now at ups store was rude and disrespectful to both of us in front of everyone he had a very bad attitude towards me by saying I don't know what talking I asked about one their coworkers brain he gave me attitude about do you have any returns and then he process one of my returns and then he walked away with waiting patiently read more

Raj is extremely helpful! Love his positive attitude and his humor. Need more customers to be kind to hard workers like Raj, who is trying his best. Thank you for your help Raj read more

Dont order from this location I did insurance and the contents in the s package was lost trying to get claim info no response from week Cant share the owner info I understand and not even calling and update Goto some other location to be safe read more

Raj was extremely helpful. I can see why people just want to go in and out instead of listening to his puns and jokes but he is trying to be positive. I always come to this location after a long day of work and the staff has always been kind and accommodating. I think we can all learn from him and try to make someone's day. read more

I had a bad experience at this UPS store. One of the employees made me feel very uncomfortable by making weird jokes that felt inappropriate. He also gave me unwanted nicknames. This didn't seem professional at all, and it made me not want to come back. I hope the management looks into this. read more

Great store! Very friendly and deserving of higher ratings. Why 85 words??????? Oh me word read more

The UPS Store - Printing Services Near Me - Fremont, California

This UPS store expedited my Amazon return order the store clerk was courteous enough to open the door for me on site when he seen me handling my very boxy and semi heavy package. Impeccable customer valuation exceeds expectations for your postal/ parcel Service needs. read more

Do not use this location. I had items sent there for pick up from Macy's when I went to gather the items one box felt extremely light, but I opened it on the way out to see what was in it and there was a box so I figured well maybe the shoes are just really light. No, there were no shoes in the box. They stole the shoes. Do not use this location. I am reporting them because because this is ongoing. read more

After a day of SNOOTY USPS, people , we decided to take out business elsewhere! & HERE is where we ended up - The service was fast & by far the busiest UPS store I've seen , yet the lines were swift as they are amply staffed ! We set up our PO Box , & are extremely satisfied with the staff- Highly recommend read more

I came here last Wednesday to complete a fingerprint live scan for the state board. I called the day before the schedule an appointment. I was happy that they had appointments for the next day. Not sure what a live scan averages at, but the live scan cost $74. I was assisted by Binder. He was very kind, patient, and kept a friendly conversation going during the entire process. I've been here a few times before and each time he is friendly and genuinely appears a happy to help customers. His friendliness is the main reason that I will continue to bring my business here. read more

I had an Amazon return. Service was fast, friendly and professional. Keep up the great work! Thank You! :0) read more

I have to give a shout out to the young man who works at this store 8/23/24 at 9am. He was so happy and funny that it made my day. The 5 stars are for him. read more

We shipped 22k gold worth more than $10000. The store people stole this jewelry and shipped the empty box. We did insurance (declared value program) and were struggled alot to get the claim filed. After 2 months of claim process, ups denied the claim. We did file police complaint immediately after seeing the box empty. Please be careful while using this shop. Any positive reviews in this shop are false and being written by owner with different accounts. Navneet Bhalla, from store franchise misguided us during the claim process and we had to lose 22k gold around 100g. We don't want others to face similar problems and go through all this hassle and stress. read more

What the heck was going on with the service on Friday. Rude workers, getting charged $2 just for one strand of tape on my box, and selling me used boxes from the back was absurd. I recently purchased a box so I could put my recent belongings in, but noticed they just went to the back, didn't even bother looking for a new box to use, and used a random old Amazon box with the Amazon tape on it still. It's also crazy how they charged me $20 for a used box. They weren't even trying to hide the fact it was a used box. Going to a different ups store when shipping stuff because this was a horrible experience. read more

Went to ship a box and the person working said that the box doesn't fit their standards because it has images on the outside. He pointed to a box behind him that fits their standards, but it also had images on it. Seemed like he had no clue what he was talking about. Definitely never going back here read more

we sent email, no response. phone number provided was never answered. We filed police complaint as well and shared with store. we're looking for solution, not sending in circles (here and there). How can I feel confident after seeing your store / UPS response? I paid money and trusted UPS. Now I'm troubled because of that. read more

Friendly service everytime I go there. Great customer service from Raj. All staff seem to work efficiently together

This location is convenient and easy to make quick, drop offs. I tend to stop by at least once a week here. There is another location nearby but that place always has a long line. I just want to go in, drop off and be on my way. This is the place for quick service. They are nice and efficient. Every time I go in there the staff makes you feel welcome. I think it's a plus that there is always multiple employees at any given time ready to help any client that walks in. read more

Have done a few drop offs here (mostly amazon and some price quotes) but intend to always come here now! Always had great customer service, and this time they did something l sweet for my toddler in tow. Very thoughtful, don't worry, nobody bribed me. read more

Great service. Happy Customer. Raj and Erica are great and very helpful, very polite and friendly.