Employees are so rude instead they greet you with a smile or even a good morning on the first day or first in the morning they just open? But they boss you around right away!!! Can you guys please close this store too? It's a big area for the new business???!!! read more

Staples - I just deal with my coffee. I don't have time with the rude people in your store!!! Just please close your door for the public? - Printing Services Near Me - Fremont, California

Came here for my shredding needs and TSA application. The staff were nice and everything went smoothly. You pay by weight for shredding and the price is reasonable. read more

This Staples appears clean and organized, with large and visible signage designating departments. I came to discard some e-waste and found a helpful staff member right away. I was directed to the cashier where all recycling is received. You earn points for recycling e-waste, and setting up an account was extremely quick, with just a name, email, and phone number. I really love that there's a cost-free and convenient way to recycle e-waste. They accept a lot of materials, including old fax machines, printers, cameras, and even batteries. read more

My experiences are always very pleasant, fast, easy, especial if Tawseef is in the store at the time I walk in. He knows, what he is talking about, and although he mentions, something else too he think I might be interested about, he is never pushy. I appreciate it. Although many times they just don't have readily available in the store, he orders the items for home delivery of course free of charge. Now days good service, no hassle is highly appreciated because it is so rare! VeronikaE read more

Very convenient location to get high quality prints and office supplies. Love that you can also return used cartridges and spent batteries for store points at the checkout counters. Don't get passport photos here, they make you look like you've just comeback from 5k run. Amazon returns is a huge plus. read more

Mr. Tawseef, the assistant manager, has been very helpful and accommodating to me and my wife, especially when we purchased our office chairs. He was very kind and made sure we had everything we needed for the two chairs we bought. He was always open, welcoming, and ready to help us. 5 stars! read more

Where is the executive leadership? Their absence is evident with the poor rating Staples has on Yelp. When you call a store, the outgoing recorded message highlights: 1. Get more done in your workday, school day, everyday. 2. "That was easy." 3. Helpful service. 4. Friendly experts. This is not the case at all between the Fremont Hun and Menlo Park location. Executive leadership, get involved and make improvements at your retail locations. Without better customer service and a better customer experience, Staples will be the next victim to lose its brick and mortar stores to online shopping. I was not greeted nor treated with respect when it came time for help and assistance. I was given a number to "corporate" 800.333.3330. This number did not get me to customer service. Staples you can and need to do better with customer service and customer experience. What happened to the survey option on receipts? I do not see a QR code for me to directly provide this feedback to Staples leadership. Do Better. read more

I came to Staples Fremont Hub to pick up a poster I had printed. I got the email confirmation saying it was ready, with my name and order number. When I went to the print section, the lady there was busy but told me Viktor would help me. Fair enough. I showed Viktor the confirmation email and order number, and instead of looking for the order, his first response was, "Are you sure it's at Staples?" The email literally said Staples Fremont Hub. I pointed that out, gave him my name and order number again, but he claimed he couldn't find it in the system. I then suggested he just check the cubby like the print staff usually do -- I pick things up this way all the time. Instead, he told me to go all the way across the store to Easy Tech because "they might help you with a problem." Easy Tech has nothing to do with printing. When I got to Easy Tech, the woman there (who I think was the manager) was surprised and said it should have been handled in Print. She went over and quickly found my order. This was a simple pickup. Viktor clearly didn't know what he was doing and instead of problem-solving or checking the obvious place, he passed me off and made it more inconvenient. It's frustrating to deal with employees who don't think outside the box and don't seem to understand basic customer service. Staples management -- please train your staff to handle simple situations like this so customers aren't bounced around unnecessarily. read more

This place is truly a hot mess. You walk in and you have to wait and wait for someone to even ask you if you need help. You also will not be getting prompt help either. They are not familiar with passport guidelines, they told me that I had to have my ears showing, and my hair back for the photo, I thought that sounded weird. I went to another place called mail and services in Newark and they were able to take my photo, and it was approved by the US Department of state, so I have no idea who is training these staples people. read more

Staples - Printing Services Near Me - Fremont, California

Tawseef here got me sold on a new HP Laserjet pro. Never bought anything from staples before but he demo'ed it for me and all prior to purchase. Great service. read more

I like the services its a great store print and marketing services are amazing and the staff of that department is an amazing last time when I was there Grace as a manger was so good and Viviana helped me as well. They are so professional in all ways. Love it and recommend everyone as well read more

Worst customer service experience ever. Went in Sunday afternoon to do Amazon returns. First time going there so don't know where the returns are. Asked male employee nearby and he looked very upset and whithout looking at me he said overthere. I paused and and askeed him again where and finally said at front register but still not looking at me just doing what he is doing. This guy never acknowledged me whatsoever, its like he hates working there. I will never do Amazon returns there ever and will never shop there. The employees need to be more friendlier rather than scaring people away and looking intimidating. Mind you the time I went there was empty not many customers there. read more

This is a good place to pick up office supplies and ink cartridges for home printers. Employees are friendly and helpful. The store layout is efficient, so it is easy to find merchandise for purchase. Staples will recycle toner cartridges, batteries and computer parts for points and cash rewards for purchases. This certainly helps on the purchase of future of ink cartridges. read more

We made an appointment a few weeks ago for 4pm same day appointment. When we arrived, the guy working TSA went home early. We drove 40 mins for nothing. Today, we went back.. its 11am... and again.. no TSA guy.. im done with this. They need to hire better employees who actually comes to work. read more

The copy center is always doing a great job. I am currently working on a big display. I needed several large pictures to be made, no problem.. As for customer it is great. There is one employee who goes beyond and makes sure I'm satisfied, and her name is Tina. I strongly recommend the Staples at the Hub. read more

I can understand the low reviews. Me and my friend needed to use the bathroom so we decided to enter and ask an employee if they had one. The employee just sounded rude and annoyed by us. So we just left after that. The shop itself looks nice though lol read more

Every time I go in, half my shopping list on the app is not in stock. I get my steps in looking for items, going back to the front, having an employee tell me where it is (where I just looked), asking them to help me find it, then they realize they don't have it (which is why I asked). At least ordering it at the store is quick and easy for next day delivery to wherever you need. I think he forgot part of my order. I had to remind him several times and I forgot to remind him a third time about the rubber bands. The tech center doesn't do hardware, only software. They give credit for used toner and batteries, but they need a number. And there's a limit. read more

I've been here several times for printing services and Amazon returns. While the print quality isn't good, I still find myself dropping by for quick pick-ups for office supplies and other items. The staff here is mostly helpful. More helpful than the ones at the Milpitas location in the sense that I don't have to spend 10 minutes just to flag someone down. The employees here are efficient in the few times that I've been here. The only issue is sometimes when they go on lunch break, the lines can move extremely slow. Overall a good, reliable Staples to come to. read more

Tina Thi it's more than amazing she was so patient and kind and also she had a great sense of humor she took very very good care of me because I was feeling ridiculous about what I did she corrected the problem with the smile she was so efficient and professional I can't say enough about her as well as other members of this team they really are wonderful people and yes but I recommend them absolutely without a doubt read more

Retailers were very helpful. It was my first time going to this staples it's bigger than the one in gilroy but the gentleman who helped literally helped me item per item. He wanted to make sure all the items I needed he will find them for me. 10/10 very helpful. I asked and definitely received the help read more

I received awesome service for my TSA Pre enrollment. I did not make an appointment and my wait was less than 5 minutes. I was helped by Bryan, who was knowledgeable, courteous and very efficient. He obviously had training and/or experience with the process because he knew what he was doing. This is not so common nowadays and I did not expect things to go so smoothly. Bryan got thru it like a breeze and informed me of the next step in the process, and reminded me to add my TSA Pre number to any future flight purchases so the number will appear on the boarding pass. Thanks! read more

I came here to drop off 4 items. The old lady with blonde hair treated me like I came there to ask her for free money. she raised her voice just because i have 4 items to return. And she kept scanning the code on the table and yelled at me that i gave her wrong code. You dont know how to scan? Well, if you dont like your job, dont do that and spread negative energy to customers. Go home relax or find sth unrelated to customer services. read more

I experienced THE WORST Amazon drop off experience here. I came in with a few items to drop off, and had the misfortune of working with sales representative, Jenny. She was talking while scanning my items, and got the stickers and QR codes mixed up. Then she couldn't figure out why an item wouldn't scan. I explained that she scanned the wrong QR code for the item, while talking. She told me I must've shuffled the items, and it's my fault. I pointed out that I hadn't moved. She then said I must've handed her the wrong item for the previous QR code (also wrong). A task that should've taken a few seconds, it took way longer due to her attitude, and incompetency. If you have options for Amazon drop offs, DO NOT COME HERE! read more

Great to know Staples has a Travel Center within to help with TSA Pre process to help expedite Security Clearance for traveling within or out of the USA. Passport photos are also made here which is so convenient. Staples Fremont Employee, BRYAN, went above and beyond helping me and my wife apply using the TSA online kiosk since we were having trouble applying through our mobile phones . We truly appreciate the friendliness of all the other employees at this store. read more

Malinda's was incredibly rude when I visited recently. She saw that I only had 2 items after she finished helping a customer. I was the only one in line and she handed me off to another checker who was still in the middle of helping another customer with a long transaction. She wasn't doing anything that needed immediate attention and still watched me stand in line. The customer service was TERRIBLE this morning. read more

I went to pick up some binders, clear plastics where you can put papers or other items in to hold in a binder, binder clips etc. The aisles are well organized and labeled so I had an easy time searching for what I needed. I noticed they also do TSA PRECHECK here which is something to note for those who travel. The cashier was efficient and kind when I asked for a receipt after she scanned everything she patiently redid the order so I could have printed copy. Thank you! read more

Jenny at the Amazon Returns section was so kind, considerate, and helpful! From an EXHAUSTED mom running endless holiday errands with a grumpy preteen son in tow, thank you for making the process so quick and painless (and even including some shared laughs)! Happy holidays, Staples Staff and thank you so very much Jenny. read more

With so many people working from home these days both of my daughters are lucky enough to be able to work from home. My oldest needed a wifi booster for her 2 desktops. Her IT dept suggested one from STAPLES. She ordered it and I went to pick it up... Our family has been shopping here at our local staples since they first came to Fremont. That's been awhile... My girls were still in school (elementary?) I have never had a problem shopping here. This time was a little different, still no problem... But this was my first "curbside" pickup. And lordy this was soooooooo simple! Even for me! I parked dialed the number and gave them my name and parking stall number and a very polite young man brought out the package within 5 minutes. Wow, that was easy! The whole time I'm thinking of one of my YELP friends review I read about "old ppl" trying to figure out the self checkout in grocery stores, I think he said something like they were from another planet while the youngins wanted to get going... us ancient people were acting like we were trying to figure out a NASA program. I laughed so hard I almost choked... Because I agreed with him. I always told my kids I don't work here I shouldn't have to check myself out! Back to curbside pick up... I'm gonna try that again. Hey maybe I'll even buy something online... I hear tell I can buy groceries that way... bahahaha! read more

Staples - And a thank you too! - Printing Services Near Me - Fremont, California

Yikes!!!!! The incompetence level at this store is crazy. Don't bother with TSA at this location. If they do it correctly they still won't be able to tell you if it's successful or not. Different reps have different answers and they really seem like they don't want to help. Iam being told to wait 5 business days. After that they are coming up with an excuse because it's busy and can take up to 60 days... they can't search the info to see the status so do t waste your time. Only way I found out is because Amex refunded the amount for it after 3 weeks. Poor customer service and a waste of value. read more

Went in this store this evening and was waiting in line to be served. Two women in the printing dept. yet no eye contact. So, I walked up to the front desk and patiently waited to be served. A worker named by Tina (which didn't even have her name badge) looks at me and says "yes, what are u waiting for?". She did not even walk to the front desk where I was standing waiting to be served... began to mumble from behind the desk where she was standing. Couldn't even hear her. UTTERLY RUDE and didn't have a clue about customer service... didn't want to be served by her and walked away after a 30 minute drive. She needs to be educated about customer service and customer satisfaction. There was Zero service and zero customer satisfaction. read more

I come here very often as I order A LOT of copies for work. Jenny from the printing department always makes the experience going in great making sure everything is how I need it, as well along with their other printing staff! (I don't remember their names). Thank you Jenny and others for always assisting with my big printing orders, you are appreciated and your work does not go unnoticed! :) read more

I find that this Staples they have a good variety of products. I can shop quietly there. They greet you, and the staff works hard. They have TSA also. If I dont find what I am looking for, a staff member there will help me find an alternative. I just have to wait. They always help me save money. I am glad they are there. I tend to go to pick up one item and end up realizing I am low on other items and come out with more. Thank you, Pong. I am looking forward to seeing you in a couple of weeks for my ink and using my rewards. I enjoy doing the surveys after the purchase. I am glad they want the feedback of what they are doing well and what they can improve, and they do something about it. read more

I am embarrassed for you.... Your check out staff does not listen, nor know. In the aisle way to the cashier you currently have electronically peripherals on sale buy 2 get 1 50% off.... Show the cashier the sign... Did not give the discount, choice given to buy or not ... Part of me wanted to walk away from the ENTIRE order - I chose not to... Instead I chose to yelp, and say, won't be back!!! Train your staff! read more

I came in on Wednesday to drop off two items for binding. This is my go to spot for office needs and have had several items binded in the past. They do a great job. They offer same day or next day pick up and prices vary on size and type of coil you select. I wasn't in a hurry so I decided to pick up my order the next day (you save a few bucks). On Thursday, I stopped in after work and one of my two items were incorrectly binded. Bobbie the wonderful associate apologized (she was not the one who took my order the previous day). She was happy to fix it. Despite there being a long line of other customers and the phone ringing, she went above and beyond to get it quickly fix for me. She's a great multi tasker! I don't know if she remembers but she's helped me recently on another drop off for binding and her customer service is outstanding! read more

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Good service but the price was not good. Not a lot of reasonable prices without sales.

I have the worst Amazon drop off experience. The associate that handled my return tried to bent my return item in half (it is a long hard plastic stripe) so she can fit the item in the box. I stopped her doing that, I told her it would damaged the item. She said it is not my business as I have already returned it. I was shocked! I can't believe Staples hire someone with such an unprofessional attitude. I always have good shopping experience in Staples, but after this experience I will stay away from Staples, at least this location. I hope the management can see this post. I have reported this bad experience to Amazon. I'm sure this is not the service that Amazon expected from their dropoff locations. read more

The beginning of the week is always hectic incomplete task from Friday new task from Monday. Mr Marcus assisted me with his professionalism understanding and helped me complete my duties with ease. Thank you Mr Marcus read more

Coming into this branch made shopping a breeze! Mainly due to its helpful staff directing me as soon as I entered this branch I was here to get a label printer to help me re-organize Excellent service from DANNI who was my cashier: very helpful informing me of discounts and sales in effect which helped me save money as well! read more

During college I used to go into Kinko's all the time, but that was some time ago. I needed to get some posters laminated for the kid and send out a ups package. I was impressed with Staples. Better than Kinko's and they have items you wouldn't think of like N95 masks and other sanitation needs. Mine as well grab the broom you keep forgetting at Target and the swifter refills. Lol. This one stop that should've cost $30 bucks ended up being over $100. Thankfully they have a rewards program. I'll be back. read more

TSA Pre Check - Malinda! What a star. My family and I arrived around 6pm and waited with other customers. The queue was orderly and Malinda was getting through customers efficiently and professionally. Malinda was kind, patient and considerate. Management, please take note. I live in the peninsula, but we would return just to be served by Malinda. What a great member of the team and a credit to the shore. read more