Gorilla Fix

4.7 (421 reviews)

Mobile Phone Repair

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Gorilla Fix - Fixed iPhone 11 screen - Mobile Phone Repair Near Me - Newark, California

Gorilla Fix - This battery needed a replacement ASAP!!:/ - Mobile Phone Repair Near Me - Newark, California

Gorilla Fix - Ann was happy after getting her battery replaced on her Samsung player which she often uses. - Mobile Phone Repair Near Me - Newark, California

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Gorilla Fix - Good as new - Mobile Phone Repair Near Me - Newark, California

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Communication with me asking if I'm showing up so I know the quote he quoted me was repeated to him multiple times via phone call.

Shabana I.

I called this guy last week and he gave me a quote of 120 and then when I came to fix the phone he changed his price to 140. Wasted my time. I would definitely avoid a place like this he's a Scam and can't even hold his end of the deal. It's about the $20 is the principle He informed me 120, I actually drove down there and for him to not honor it shows what kind of person I would have to deal with if the phone afterward has issues. I recommend sycamore phone repaint it' was 10$ more but his service is excellent. The owner messaged me after I posted the review. telling me my character was out of pocket because I wrote a honest review about his business. I don't have any other phones. would have to be very stupid to show up with a different phone despite of a quote for a different phone. it just shows that he just needs an excuse. It's the month of Ramadan so I don't know why I would lie about some thing so silly. I called for an iPhone promax and he quoted me for an iPhone promax his words"" which screen would you prefer, there are two types of screens and I told him I prefer the cheapest one since this phone has been broken multiple times in the past so there's no point of me paying for some thing that would be expensive because I know it will get broken again, he then responded back saying that OK then 120 instead of 180 since you don't care for the quality of the screen and I said OK perfect and I said is that including taxes or if you pay cash it's 120 if you don't pay cash then there will be tax"". I don't understand business owners it's like they wanna be sneaky but then they get pissed off when customers leave and decide to voice their opinion. This business owner even messaged me after asking me if I was showing up and I had told him I will show up tomorrow attached are photos

Janlyl L.

I accidentally dropped my work iPad face down on some large rocks during my shift. Glass was everywhere and I desperately needed a fix within the next shift. Other places told me it would take at least a whole day for me to receive it back. Gorilla Fix did it within a few hours! This is actually my second time doing business with them. My first service was for my personal iPhone 5S. Their response time to your questions via phone or text messaging is quick! If I ever need service for any similar nature once again, it's worth the 30 minute drive for me!

Bo X.

I found Gorilla Fix via Yelp and was excited to read the great reviews. Unfortunately, my experience did not reflect the positivity that Gorilla Fix has received and I would like to caution other customers against using the services here, or at least gain a second opinion before giving away their hard-earned money. My phone suffered water damage from being dunked in the ocean, and I took it to Gorilla Fix to see if it was salvageable. The service I received was initially good, as the attendant said the diagnostic was complimentary and after assessing whether the components still worked, we could see how much it would cost to fix. After diagnosing the phone, he told me that the battery would need to be replaced and the screen as well since the screen had "bubbles," but luckily the phone itself was fixable. I was really happy and left the phone in his hands. Five hours later, I came back to pick up the phone and was told that the home button didn't work either, so he enabled the software home button on iPhone. I was not a fan of this method, as it was bulky and unsightly, so I asked him to replace ALL the old components back and I could take the phone elsewhere or trade it in for another phone. I would like to point out that I had received no further communication regarding the fact that the home button didn't work until I went to pick up the phone -- this is unprofessional and felt shady. The next day, I took my phone to another vendor to have it assessed and get a last opinion. This other vendor opened up the phone, and I was shocked to see that it had no battery. I had asked Gorilla Fix to replace ALL the old components back and I had been reassured that this had been done. Not only was the battery missing, but the motherboard LCD connector shield was missing as well. I contacted Gorilla Fix immediately and asked why these items were missing and why I had NOT been told that they had not been put back into the phone. The response was that the battery and motherboard LCD connector shield "were broken" and so they "had been thrown battery away." Are you kidding me? Not only had components of my phone been tossed without my consent, but I had received no communication that they were gone. Plus the motherboard LCD connector shield is just a shield -- how could it be broken just from water damage? More importantly, how come I AGAIN received NO communication or even discussion of this before my property was just tossed away? I cannot stress how unprofessional and downright rude this was. Furthermore, when the other vendor tested the screen of my phone, he said that it was perfectly fine and there were no "bubbles." And I know that it was the old screen and that it hadn't been replaced because there is a distinctive scratch on the screen that is still there. Finally, the other vendor tested the home button as well and said that it worked perfectly fine! At the end of the day, I spent a few tens of dollars to get a new battery (the other vendor was kind enough to throw in a free motherboard LCD connector shield) versus the almost $175 I would have been gypped out if I had fixed the phone at Gorilla Fix. My phone is now functioning perfectly. I have posted screenshots of my communication with Gorilla Fix to provide evidence that I was indeed a customer and that the events here actually occurred. Other potential customers, I'd caution you strongly to either get a second opinion or to avoid Gorilla Fix. I certainly will not be coming back.

Panida P.

I came by last minute and Mike was able to help me out! Thankful because I needed my phone for travel and he understood this. Good service and reasonable prices also **5 stars**

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Michael O.

3

4

1

2 months ago

They're not here anymore. But man, he was great. Did it quick. Affordable. Gotta shop while waiting.

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Jay G.

Elite 26

558

708

996

5 years ago

My dad's IPhone 6s Plus wasn't charging anymore. When ever he started charging it, it would just show the low battery icon on the screen. This is when I remembered Gorilla Fix, when my bro in law and sis got their iPhone batteries replaced. Located in the food court area of New Park Mall, I was greeted by the owner, Mike. I asked if he was able to replace the battery of an iPhone 6s Plus. He confirmed that he could and the process will take about ten minutes. Ten minutes had passed and Mike was already done replacing the battery. He showed and gave me the non-working phone battery. Before even leaving and paying, he let me test out the phone to see if everything was ok and to see the battery charge. Mike was very friendly and attentive. I'm for a repeat customer for my phone battery replacement needs. read more

Helpful 5

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Love this 5

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Veronica A.

Elite 26

298

1685

1731

5 years ago

Michael is great! He quoted me a fair price to fix the charging port for my son's and my phone. When we went in he repaired both in about an hour. He was very friendly and seems like an honest guy. Highly recommend for your phone repair needs! read more

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Eric J.

Elite 26

140

568

1215

7 years ago

I requested a quote and received a reply. He doesn't do any work that involves soldering. Understand completely. I appreciated that he responded. If I have another repair need, I will check with him. read more

Helpful 3

Thanks 0

Love this 2

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Shabana I.

42

43

14

4 years ago

I called this guy last week and he gave me a quote of 120 and then when I came to fix the phone he changed his price to 140. Wasted my time. I would definitely avoid a place like this he's a Scam and can't even hold his end of the deal. It's about the $20 is the principle He informed me 120, I actually drove down there and for him to not honor it shows what kind of person I would have to deal with if the phone afterward has issues. I recommend sycamore phone repaint it' was 10$ more but his service is excellent. The owner messaged me after I posted the review. telling me my character was out of pocket because I wrote a honest review about his business. I don't have any other phones. would have to be very stupid to show up with a different phone despite of a quote for a different phone. it just shows that he just needs an excuse. It's the month of Ramadan so I don't know why I would lie about some thing so silly. I called for an iPhone promax and he quoted me for an iPhone promax his words"" which screen would you prefer, there are two types of screens and I told him I prefer the cheapest one since this phone has been broken multiple times in the past so there's no point of me paying for some thing that would be expensive because I know it will get broken again, he then responded back saying that OK then 120 instead of 180 since you don't care for the quality of the screen and I said OK perfect and I said is that including taxes or if you pay cash it's 120 if you don't pay cash then there will be tax"". I don't understand business owners it's like they wanna be sneaky but then they get pissed off when customers leave and decide to voice their opinion. This business owner even messaged me after asking me if I was showing up and I had told him I will show up tomorrow attached are photos read more

Gorilla Fix - Communication with me asking if I'm showing up so I know the quote he quoted me was repeated to him multiple times via phone call. - Mobile Phone Repair Near Me - Newark, California

Business owner information

Michael B.

I did not try to nickel and dime you on the price- I believe you were…

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Janlyl L.

37

7

10

6 years ago

I accidentally dropped my work iPad face down on some large rocks during my shift. Glass was everywhere and I desperately needed a fix within the next shift. Other places told me it would take at least a whole day for me to receive it back. Gorilla Fix did it within a few hours! This is actually my second time doing business with them. My first service was for my personal iPhone 5S. Their response time to your questions via phone or text messaging is quick! If I ever need service for any similar nature once again, it's worth the 30 minute drive for me! read more

Gorilla Fix - Mobile Phone Repair Near Me - Newark, California

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Tami S.

7

25

8

4 years ago

Super fast and friendly phone repair service - thank you, Michael! He fixed my husband's shattered iPhone screen within the hour at a fair price and patiently answered questions. Highly recommend for swift and quality phone repair needs. read more

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Michael B.

Appreciate the kind words Tami ! :)…

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Alyssa M.

122

13

1

4 years ago

Michael was very responsive with providing me an estimate and scheduling a screen replacement. The job was done in a couple hours and I am very pleased with the work he did. (iPad Air 2 screen replacement) read more

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Cecily C.

Elite 25

12

138

123

5 years ago

I was so happy when he told me the water damage only needed a screen replacement. I thought I was going to lose all my pictures and videos from my Florida trip. Everything seemed fine until I got home to charge the phone, and realized the screen would randomly scroll all the way up without me touching anything. My phone also doesn't do face recognition anymore. And it doesn't do auto brightness either. I think it's all because of the new screen:( I'm sad because I can't really use my phone anymore. The random scrolling up is annoying. read more

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Sara T.

0

10

6

4 years ago

Got my iPhone repaired my water damaged iPhone in less than 10 minutes. I definitely recommend this place to anyone having phone issues. After my screen was replaced my front camera is so much clearer than it was before the water damage. Quick, fair prices, and helpful. Thanks to Michael! read more

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Abi U.

Elite 20

286

325

25

7 years ago

Last week my son cracked his iphone screen & was shaking in his jordans as he confessed. Post confession he said "But we can take my phone to Gorilla Fix and I promise I'll pay for it". I asked him if he ever used Gorilla Fix and he said no BUT "everyone goes there" so.... I went to yelp. I messaged the business and received a reply in about 10 minutes. I inquired before the store was even open so that was pretty impressive. They gave me a quote and told me to stop by whenever. The fix was way cheaper than I thought it would be so within the hour we were headed out the door. Gorilla Fix is a small kiosk in the food court of Newpark Mall. When we went there were 2 guys working and a ton of phones they seemed to be working on. The guys were friendly and although we had chatted over yelp I never confirmed an appointment so I wasn't sure how long our wait would be. It was only 30 minutes, lucky me! After the screen was replaced the guy mentioned that there was a one year warranty attached in case the home button stopped working or if we had touch screen issues. I decided to wait a bit before reviewing in case we had any problems but a week out and we are still all good! The cost for the screen replacement is cheaper than the annual cost you would pay for phone insurance. So, for those of you that live on the wild side and choose not to insure (or if you have kids like mine who haven't learned to NOT be so reckless) i hope this is helpful to you :). Great job Gorilla Fix! read more

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Roger L.

13

2

170

5 years ago

I am a contractor who needs phone every minute, got my phone screen damage on Friday and Michael replaced my Home Screen and battery in less than 15 min, a days ago I feel touch screen has some issue, I text him and he response right away and say I can go back anytime he will check for me. He gave me another new screen without any charge. I am a electrical contractor, I know what is service , Gorilla Fix provide reliable and fast repair service , I like it , Best service ever., read more

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Bo X.

1

3

1

9 years ago

I found Gorilla Fix via Yelp and was excited to read the great reviews. Unfortunately, my experience did not reflect the positivity that Gorilla Fix has received and I would like to caution other customers against using the services here, or at least gain a second opinion before giving away their hard-earned money. My phone suffered water damage from being dunked in the ocean, and I took it to Gorilla Fix to see if it was salvageable. The service I received was initially good, as the attendant said the diagnostic was complimentary and after assessing whether the components still worked, we could see how much it would cost to fix. After diagnosing the phone, he told me that the battery would need to be replaced and the screen as well since the screen had "bubbles," but luckily the phone itself was fixable. I was really happy and left the phone in his hands. Five hours later, I came back to pick up the phone and was told that the home button didn't work either, so he enabled the software home button on iPhone. I was not a fan of this method, as it was bulky and unsightly, so I asked him to replace ALL the old components back and I could take the phone elsewhere or trade it in for another phone. I would like to point out that I had received no further communication regarding the fact that the home button didn't work until I went to pick up the phone -- this is unprofessional and felt shady. The next day, I took my phone to another vendor to have it assessed and get a last opinion. This other vendor opened up the phone, and I was shocked to see that it had no battery. I had asked Gorilla Fix to replace ALL the old components back and I had been reassured that this had been done. Not only was the battery missing, but the motherboard LCD connector shield was missing as well. I contacted Gorilla Fix immediately and asked why these items were missing and why I had NOT been told that they had not been put back into the phone. The response was that the battery and motherboard LCD connector shield "were broken" and so they "had been thrown battery away." Are you kidding me? Not only had components of my phone been tossed without my consent, but I had received no communication that they were gone. Plus the motherboard LCD connector shield is just a shield -- how could it be broken just from water damage? More importantly, how come I AGAIN received NO communication or even discussion of this before my property was just tossed away? I cannot stress how unprofessional and downright rude this was. Furthermore, when the other vendor tested the screen of my phone, he said that it was perfectly fine and there were no "bubbles." And I know that it was the old screen and that it hadn't been replaced because there is a distinctive scratch on the screen that is still there. Finally, the other vendor tested the home button as well and said that it worked perfectly fine! At the end of the day, I spent a few tens of dollars to get a new battery (the other vendor was kind enough to throw in a free motherboard LCD connector shield) versus the almost $175 I would have been gypped out if I had fixed the phone at Gorilla Fix. My phone is now functioning perfectly. I have posted screenshots of my communication with Gorilla Fix to provide evidence that I was indeed a customer and that the events here actually occurred. Other potential customers, I'd caution you strongly to either get a second opinion or to avoid Gorilla Fix. I certainly will not be coming back. read more

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Danielle P.

Elite 21

235

325

471

7 years ago

I messaged mike to get a quote on a iPhone 7+ genuine screen and he was able to get one in for me the next day. The screen was fixed in less than 30 mins and i was given a beautiful fixed screen for a really fair price. Highly recommend! read more

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Panida P.

24

7

3

9 years ago

I came by last minute and Mike was able to help me out! Thankful because I needed my phone for travel and he understood this. Good service and reasonable prices also **5 stars** read more

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Manuel N.

0

4

2

4 years ago

Mike was incredibly quick and professional. He communicated very effectively and made sure to honor the price he offered. Overall, great experience! Definitely will make sure to go to Gorilla Fix for any future fixes. read more

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Alisha S.

5

11

314

5 years ago

Quick and easy. My phone was cracked got a new screen, took less than 30 minutes and my phone is like brand new I paid $150. So happy I went there to get my phone fixed. looks great read more

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Raya K.

Elite 26

125

340

991

9 years ago

CUSTOMER SERVICE Got my iPhone 6 battery changed for $40 (after Yelp discount), then took it home and found my phone really hot during charging and usage. Took it back to Mike and his brother, and they changed it to another one for me. Really appreciate their commitment to their 90 day warranty! read more

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Jadezl B.

Elite 26

9

28

84

7 years ago

Dropped my wax seal on my phone yesterday and there was an ugly crack on my phone near the camera so i decided to get my phone fixed while going shopping lol. Michael fixed my phone in ~20 mins and it was much more inexpensive compared to when i got mine fixed down near SD. He also responds very fast to messages!! Thank you read more

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Cynthia S.

48

46

5

5 years ago

Pleasantly surprised with the $89 cash cost of repairing an iPhone shattered glass screen : best of all, it only took about 20 minutes altogether just like the other reviews! read more

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Ryan F.

2

47

21

5 years ago

My iPhone screen was damaged badly. In twenty minutes, I got a new screen and tempered protection glass too. GREAT workmanship and pride in his work. Hopefully, I will take better care of my phone, but if I need a screen repair, there is no doubt who I will go to for service. read more

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Tracie C.

Elite 15

219

80

1240

8 years ago

Well I managed to keep my screen good for about a year and then the inevitable happened... again. Sure enough I took my iphone to Gorilla Fix where they remembered me from the multiple times I've been there and fixed my phone again, and this time he gave me a complimentary tempered glass screen protector since he remembered me! Unfortunately I was having trouble with my iphone about a week after I got the screen replaced, my touch wasn't working, apps wouldn't open and the screen would freeze constantly so I took it back. He replaced the screen again, free of charge and told me it was a faulty screen. Talk about awesome customer service! Another 5 stars for Gorilla Fix from me! Their customer service is just outstanding and he really stands by his work. Hopefully I'll be able to keep my screen in tact but if I pull a clumsy Tracie again like I always do, I'll end up being back! read more

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Lorena C.

343

19

30

8 years ago

They overcharge. Additionally, I fixed my phone there a few months back and when I returned because the part (screen) is defective, they wanted to charge me again. Not only did they want to charge me again, their price is way over market rate. I don't recommend them at all. The funny thing is I took the phone to Apple and a soft reboot fixed the problem. No need for the overpriced gorillas. read more

Business owner information

Michael B.

Hi Lorena,…

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Mae R.

11

42

160

7 years ago

I inquired with 4 different companies. Gorilla Fix offered the best rate! And also, they were the closest one to me so it worked out. Left my iPad with them early afternoon and they called me once it was ready for pick up. So far, I'm happy with it. The guy there said to keep my receipt because there's a one year warranty if I had with the screen/touch not working properly. Also I asked about my daughters iPad and how the home button doesn't work. He said to bring it in and he'd check it out. So I'll be doing that soon as well! Thank you!! read more

Gorilla Fix - All fixed - Mobile Phone Repair Near Me - Newark, California

Gorilla Fix - Cracked/shattered/one big hole - Mobile Phone Repair Near Me - Newark, California

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Shane R.

602

1

8 years ago

This is the most legitimate iPhone glass fixer in Newark, CA! I never would've thought he would've been able to fix my cracked phone, but he did and gave me the original OEM iPhone Glass Apple uses on all iPhones! If you trust any nearby iPhone glass fix stores they will not have that type of glass but use a color filter type glass. Plus the price was only 80$! Amazing. Definitely will come back and bring business along. 2 DAYS LATER UPDATE: Thank you so much for fixing my home button, it hasn't worked since 1 year. And I guarantee the apple store at valley fair was going to charge me 200$ so for the price of 45$ I have won! read more

Business owner information

Michael B.

Shane, Thank you X2. We're appreciative you trust us with your phone…

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Tn A.

0

5

1

8 years ago

Hello... This is my follow up after my raving review of Gorilla Fix! The glass has already started to show cracks and the WiFi has become flakier. I will highly recommend not to waste your time and money with this repair place. read more

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Rosemarie P.

116

20

1

5 years ago

Great service as always! Speedy application and wonderful pricing. Thanks again Mike!

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Jeff S.

6

73

29

10 years ago

Answered the phone immediately and politely, and did exactly what he said he would do: 1. He helped us quickly, and finished our phone (iPhone 5s battery replacement) in 30 minutes as he had promised. The phone works great. 2. His price was exactly what he had promised, $45 even. 3. He has his own store, not just a kiosk, and he had the batteries we needed in stock. 4. He offered me the old battery, which I appreciated because I'd never seen one before, and also because I could recycle it properly myself. read more

Gorilla Fix - iPhone 5s battery - Mobile Phone Repair Near Me - Newark, California

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Ronald L.

Elite 26

41

425

896

12 years ago

Finding a good phone repairer is tough there is a lot out there. After a couple of attempts working on my iphone 5 stopped and had Michael @ Gorilla fix work on this. The turn around was quick and instantly my iphone 5's power button was fully functioning again. He knew his stuff as I got this cable that was missing something and he immediately told me about it and put one of his OEM quality part on my phone and it's working. Thanks Michael for your great work and helping me out so late in the day. If you have any phone repairs, I recommend taking it to Gorilla Fix. read more

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Nana I.

0

12

5

6 years ago

Came here to fix my iPhone screen and i charged it before getting it fixed. Once the guy fixed my screen he said my charge port wasn't working anymore and said him fixing the screen had nothing to do with it lol... I don't recommend coming here ‍ I'll be charging my phone wirelessly now rather than paying a extra $70 for him to fix the charge port that he broke. read more

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Kyle N.

674

11

1

9 years ago

Went in to get my iPhone 6 repaired and found out my charger port had been fried over time. The individual working at the kiosk was personable and able to diagnose the problem quickly and told me it would take a quick 30 minutes to fix the problem. Came back after 30 minutes and my phone's problem was fixed! The worker let me know the card system was malfunctioning at the moment and I had to pay in cash. Didn't have any cash on me so they were kind enough to point me to me to the nearest ATM. Definitely recommend this place if you are having any iPhone battery problems and need them fixed. read more

Gorilla Fix - Address and contact info - Mobile Phone Repair Near Me - Newark, California

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Sunil R.

Elite 26

1124

10290

35441

8 years ago

I went there since I had an issue with the screen of my iphone. Nice courteous guys. Sadly they were not able to fix my issue and I ended up going back a couple of times to them. Finally took it to the Apple store and they fixed it but I had wasted a lot of time by then. read more

Business owner information

Michael B.

Hi Sunil,…

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Jane R.

0

1

2

5 years ago

Left my phone on top of the car and hubby found it on the middle of the road, screen all shattered. Saw good reviews on Yelp and requested for a quote. Michael immediately responded and was able to see me the next day. He wants to make sure I won't arrive while he's taking his break. He fixed my shattered iPhone XS Max screen in just 15 minutes. I was so surprised with the results. It looks like my phone is brand new. See before and after picture. I put a screen protector so you see some bubbles and put my phone case as well. Thanks again Michael. Highly recommended. read more

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Gwyneth H.

4

26

60

5 years ago

Mike was extremely helpful and fixed my phone so well! He answered all my questions and fixed it super fast- within 30 minutes! I could not have asked for a better experience. read more

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jacob m.

0

16

2

5 years ago

Michael did an exceptional job on my iPhone 11, which I closed the trunk door on and shattered the screen. Replaced the screen in twenty minutes, let me watch and explained every step on the process. I hopefully never need his services again but he did a great job. read more

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Shaun V.

0

3

0

5 years ago

Great service here. This was the 2nd time I've gone here on short notice. Using the Yelp app, the owner responded to me and gave me a quote while confirming inventory of replacement parts. In and out within minutes. Gave me some time to quickly walk the mall and grab a snack. Owner was very professional and clean with his point of sale. Would definitely return. read more

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Anthony D.

193

14

2

5 years ago

Came here to get my Ipad fixed. I had dropped it and it had a cracked screen and a damaged display. Mike was able to order me a new display and screen in just a couple of days. Customer service was great and they were able to text me a price estimate, status updates, and when my Ipad was ready for pick up. read more

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Rich S.

16

17

0

5 years ago

Nice job for a reasonable price. Mike responded to my RFQ saying that he was familiar with the 'Taptic' problem on my wife's old iPhone 8+. As advertised, mike was able to root cause the problem and improvise to eliminate it. In addition, Mike was quite friendly and willing to show us what he was doing which was appreciated by my wife who asks A LOT of questions Highly recommended based on our experience read more

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Tom P.

0

6

0

5 years ago

Michael is a good dude. I called about replacing batteries in 2 phones and he had both in stock. I went over and he swapped both of them out in no time! I think it took less than 10-15 minutes per phone, I was able to watch and chat with him the whole time. With all the phones getting smaller and thinner and glued like crazy from the factory, it's not worth doing open phone surgery yourself at home anymore. He also has very convenient payment options, the whole process start to finish was really easy. He's definitely my new go-to guy if I need to fix anything on my phones. read more

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Michelle R.

693

55

38

8 years ago

Fast service and great customer service from the owner, Michael! I needed to get my broken iPhone 6s Plus screen fixed and Michael replaced it and fixed my phone all in under 25 mins. Long story short, I dropped my phone on the sidewalk 2x in the last few days (YES, I know. CLUMSY like some of you reading this post ;). I was in denial the first time it fell but another fall convinced me to get help. So glad only the glass screen needed fixing - whew!) When my OCD finally couldn't take it anymore, seeing the many cracks all over the glass screen, I sent a Yelp message to several phone screen repair businesses in the Fremont area. Gorilla Fix was the first to respond and provided all the info I needed. Price pretty much beat all the other places in the area too. This was a no brainer. I sent the message last night and came in this afternoon. And just like that... it's like a brand new iPhone - if you disregard the scratches on the side from the times it fell :D To end this note, I love great service and when things are done right. If you're in the East Bay, this place is worth a visit. read more

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More info about Gorilla Fix

2086 NewPark Mall
2nd Level in front of the food court
Newark, CA 94560
Directions
(408) 394-8117
Call Now

Payment methods

Does Gorilla Fix take Bitcoin?

No, Gorilla Fix does not take Bitcoin.

Does Gorilla Fix take credit cards?

Yes, Gorilla Fix takes credit cards.

From the Business

Specialties

We've been serving the local cities around New Park Mall since 2012, back when the iphone 4/4S were the hottest phones out. Since then, we have grown as a reputable repair shop recommended by our valued customers new and old. Today we offer the same great services of replacing cracked screens (most common) battery replacements, FREE diagnostics, and most recently providing certified quality accessories. With us, expect: guaranteed workmanship, high quality replacement parts, competitive pricing, and expedited turn around time. *HEADS UP* To be sure you're taken care of, give us a call or leave a message here on YELP prior to stopping by so we don't miss you on our lunch breaks.

History

Established in 2012.

COVID-19 UPDATE: Please call/text us prior to coming to our physical shop. We’re cooperating with city mandates regarding closures to the mall. Stay safe everyone - see you soon! We're a local small business! We've been catering to the city of Newark, Fremont, & other neighboring cities for all their mobile device repair needs for 5 years strong now. We continue to strive for our customers and deliver great value by offering quick service and quality parts.

Meet the Business Owner: Mike M.

Full-time technician 8 years experience in the field.

Review Highlights - Gorilla Fix

“Mike responded to my RFQ saying that he was familiar with the 'Taptic' problem on my wife's old iPhone 8”

Mentioned in 124 reviews

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People searched for Mobile Phone Repair 6,864 times last month within 15 miles of this business.

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Cell Phone Repair By Sycamore Tech

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Fixed phone was upfront about issues and let us test out multiple Screens…read more Good honest shop

Update: Ultimately I took my phone to Apple Genius Bar and…read moregot the full price repair. The image quality was okay after this 3rd party repair but not good as before (colors dulled, weird light effects in sunlight) and I decided the camera being the most important part of the phone, it didn't make sense to not get it fully repaired (relatively new iPhone 15). Overall service was good but the part he used for the repair is a noticeable step down in quality from original. Old review: He does good work. I had broken the outer lens on my main camera. He replaced it in 20 min. Good communication over messaging and friendly service. After I went home I found that the first replacement lens was faulty, producing poor picture quality. He agreed to replace it free and the 2nd was good. I do notice slight reduction in quality in certain situations like low light or direct bright light. But much cheaper than Apple repair and it looks close enough that I am confident I can trade in for same value.

ScreenWorks

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My iPhone 15 Pro charger port got clogged with random junk & it wasn't fitting securely. And the…read moreman managed to fix it within 10 minutes and my phone was completely fine! Very professional customer service & a friendly person. Definitely will recommend my friends to come here as well if they ever need any repairs on their phones. Thanks a ton!!

I was able to call and get excellent customer service right away. They understood the need and…read morewe're able to help us quickly.

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Friendly knowledgeable, and affordable! I recommend this…read morebusiness 100% I needed a battery and check up of my 13 pro max and OM knew exactly what to do.

Amazing service at PhoneHut in Fremont! They fixed my phone quickly and at a great price. The staff…read morewas very attentive, professional, and super helpful throughout the whole process. I really appreciated how serviceable and welcoming they were. My phone works perfectly now! I would definitely come back again and highly recommend them to anyone needing phone repairs. Five stars all the way!

iPhone Repair Squad

(28 reviews)

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I walked in today needing a screen replaced on my Samsung S20+ and Roman was able to accommodate…read moreand repair my device in less than 30 minutes! How do I know this? Well, he personally walked to the cafe next door, where I was having lunch with my son, and let me know that the device is ready! Incredible service & fair prices - highly recommend Roman and his expertise.

In and out in 20 mins with a new screen for my 6s Plus! They also accept Venmo and Paypal.read more

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Willow Glen

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!

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I came in to see if he could help my phone water damage issue. He quickly diagnosed the problem…read morechecked to see if he had the replacement part. Thankfully he did and gave me a price and the amount of time it would take. I went around the plaza and came back to his shop 15 minutes earlier than the promised time, but he told me he already finished. Amazing! He's fast at what he does. He showed me the part in my phone he replaced and the issue had been resolved. I paid in cash and was a bit short on bills but he still accepted it. He's a lifesaver! Will come back again if I have other issues. Definitely recommend!

I went to the store today, Sam is very professional and fixed my camera screen with super…read morereasonable price! Highly recommended

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cannot recommend My Phone Repair (with locations in Milpitas and Cupertino) highly enough. If you…read moreare looking for honest, professional, and communicative tech support, look no further than Martina and her team. I brought in my aging Apple Watch Series 5, which was barely holding a 4-hour charge. I knew it was a bit of a gamble, but given their extremely reasonable quote, I decided it was a risk worth taking to try a battery replacement. Why they stand out: Constant Communication: Martina and her tech kept me in the loop every step of the way, specifically regarding the availability of the parts. Technical Honesty: After getting under the hood, they realized the issue wasn't just the battery, but an internal circuit problem. Instead of performing a "fix" they knew wouldn't last, they called me to explain why it wasn't worth pursuing further. Unmatched Ethics: Despite the time and labor they spent diagnosing my watch, they insisted on no charge because the repair wasn't successful. In an era where many shops charge "diagnostic fees" just to look at a device, finding a business with this level of ethics is incredibly rare. I felt bad that they invested their time for free, but they stood by their word. I'll definitely be bringing all my future business to their Milpitas or Cupertino locations. Do yourself a favor and trust Martina with your tech--they are the real deal!

Overall, had a good experience here today replacing my iPhone XR screen cover. However, make sure…read moreto double check the current phone repairing fees before driving there. Thank you! Endalk

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Great guy !! Great conversation and fixed the phone perfectly!! Definitely recommend…read more Great prices -Byron

I found IPhone Repair Service on Yelp, and saw Herman got plenty of 5 star reviews. I calledand…read moretold him I needed a new battery for my iPhone 13. I was in and out of his shop in 30 minutes. Probably sooner, but we related on so many levels we continued conversing after he replaced my battery. Super stand up guy and honest. He really cares about you as a customer. He noticed I needed a new screen protector and he replaced it for me. I didn't even have to ask. Make IPhone Repair Service your one stop shop for all your electronic needs! Thank you Herman!

Itech N Talk

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Excellent work done here…read more Had my issues fixed that Lyca mobile customer service couldn't answer and got done within minutes

Owner is super friendly and professional. Got my iPhone camera cover fixed by him with superior…read morequality service and it was a great experience. Highly Recommend!

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

189 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Sarah B.

12

13

6

14 years ago

they say u get what you pay for, but in this case u get much more ! after breaking my iphone 4 front ANDD back screen i did some research and searched around for the best deal to get it repaired. after going to several places i figured it was going to be a 180, almost 200 dollar fix. but then one day shopping with my sister at newpark mall we came across gorilla fix. the guy was friendly & didn't pressure me into getting the fix like usual kiosk workers do. & it was only 120 for both my front and back. this place has a good deal with quality parts and great customer service. had my phone back in my hands and as perfect as new in just 30 minutes! if such a thing was to happen ever again (knocking on wood) i would definitely return to gorilla fix. they're the best! read more

S G.

1

3

0

5 years ago

I really liked the service they provided to fix the broken screen of my iPhone - X & iPhone 8 at the same time in just 30-40 mnts. I was really surprised an super satisfied as the way they dealt the whole thing. Michael is the person who was very prompt when I asked for Quote via yelp and expressed to communicate with you over the phone directly. His quote was amazing as I checked in many places before ending up with Gorilla. The best thing I like about Michael is, he's a very nice & down to earth person. Charged you exactly what he quoted and not only that, for iPhone 8 he just threw a tempered glass after fixing the screen for which he never charged us. I'll highly recommend to visit Gorilla Fix for anything related to your phone screen. read more

Jaime J.

0

3

0

10 years ago

I had originally called Mike at Gorilla Fix Wednesday, June 29, 2016 for a general estimate, which his price for my daughter's Ipad air broken glass repair was reasonable and competitive. The estimated 1.5 hr turn around time to replace this Ipad air glass had struck my interest! I finally dropped off the Ipad air Friday, June 22, 2016 at 1:30 PM and Mike had honored his $99.99 repair quote and he completed the replacement glass repair by 2:50 PM. When I had made my cash payment and analyzed his work, which was excellent. He had kept his timeframe, price and had delivered my daughter's Ipad air ahead of his estimated time. Great work Mike and a great example of professional character for all of the small business community to model. read more

Lisa R.

0

1

0

12 years ago

Thank You Gorilla Fix (Chris)- My daughter just had her iPhone 5s fixed there about a month ago (btw-excellent job on the phone) and I just took my son's iPhone 5 in today because it was no longer charging. I walked up and told Chris what was wrong, he said give me 15 mins. I went looking around the mall and by the time I came back a new battery was in and it was working perfectly. like there never was a problem. Excellent job again. I cannot Thank you enough for saving us on buying new phones. You know your stuff, your quick and very reasonable. I will recommend Gorilla Fix to anyone I know who has a problem with their phones. read more

Jon M.

131

16

0

13 years ago

I am all about buying quality services and products for the cheapest prices. My cracked iphone 4 desperately needed a new front screen and the guy working at the kiosk had the best price offers. Before I came to this place, I did my research and found that other venues were charging too much. The dude obviously knew what he was doing because he was able to fix my phone under 30 minutes!! Simply put, his professional services and low prices are just unbeatable. Interestingly, he also repairs ipads and other various phones such as the galaxy series. He also gives military discount! read more

Zaid W.

2

1

0

8 years ago

I cracked my iPhone 7 severely to the point that the images were pixelated. I never backed up my data so I was in a panick that I would lose everything. (Contacts, photos, notes, passwords, text messages, etc) I found Gorilla Fix through yelp, a local business. I called to make sure they were available . I was literally in there for a total of 30 minutes and they've replaced my screen and LCD. All of my data was still there! I appreciate the outstanding customer service and their confidence that I would be able to retrieve all my data. read more

April M.

0

2

0

13 years ago

I thought I was only here to rate Food establishments, but this place deserves the recognition it deserves! After i got my sugar fix from Sugar High, I asked the guy at the kiosk how much it was to repair my beloved iphone 5 screen. He had the lowest prices around after shopping for quite some time now... It was reasonable compared to others who were charging an arm and a leg and bad customer service. I agree with the other reviews, he didn't hassle, friendly and straight forward. Much appreciated!!!! read more

Kushminder S.

0

5

0

13 years ago

Mike was straight forward, and did not hassle. This is why I am giving him a 5 star rating. I took my girlfriends iphone 4S today at 10am, right when the mall opened. Literally within 20 mins the service was finished. I sat down next to him having small conversation, and the next thing you know he was finished. He knows what hes doing and does it with great precision and good customer service too. The whole experience was smooth and will surely tell friends and family with phone issues about this place. read more

Mohd M.

0

1

0

10 years ago

I was referred to Gorilla Fix by a co-worker when my clumsy self dropped my 1 month old iphone 6S!! I called to make an appointment, but the gentleman told me just to come at my convenience. I thought it would take a couple hours, but the process was done in less than 30 minutes.. Even when it seemed like they were busy at that time. The tech explained everything as he repaired my phone and referred me to the case shop across the way for a sturdy case. Thanks again guys!! read more

Carlene G.

2

9

8

5 years ago

Just came back from having the battery replaced by Mike at Gorilla Fix at Newpark Mall by the Food Court. It was a walkup repair and Mike was free at the time. He didn't mind that I was watching him. because I was curious what the inside of my iPhone looked like. Mike was very efficient knowing exactly what to do. Within 5 minutes the new battery was replaced. He even made sure I knew about the battery settings. Excellent repair and I highly recommend his services. read more

J S.

0

1

0

13 years ago

Shattered my iPhone 4 screen a couple of months ago and went to many places to get it fixed. Thankfully, we walked past the Gorilla Fix kiosk in the Newpark Mall and he gave us a great deal to fix the screen, I even lost a screw that he replaced at no change. It was done in less than 20min, great service, very friendly. He even gave us a card to get a better deal at the phone case kiosk downstairs. Would recommend to everyone who needs their device fixed! read more

ashwini g.

49

87

103

6 years ago

I have IPhone 6s, went and replaced my broken screen with new one with tempered glass for $80. When I bought they said I will have 1 year warranty of screen doesn't respond.... IT's all FAKE. They use CHEAP products, my screen broke with 3 weeks feeling on carpet from 2 feet height. Unbelievable, when I checked with them at store, they were like they can't do anything. Very bad CUSTOMER service. I suggest everyone please stay away from this place. read more

Adam E.

4

1

10 years ago

Great service!!! This dude is just amazing, my phone was completely destroyed after i dropped off my balcony, it was cracked from top to bottom. So hard to see the screen once it turned on. A month before this happened the home button came off as well (iphone) he fixed that as well and is just its just a great place to go. Ive dropped it countless times and it hasnt cracked or even scratched since this. Thx gorilla fix. read more

Priya G.

1

0

8 years ago

This is a little overdue but I feel it's necessary since I've been coming here whenever I have phone issues (Cracked screen) Back when I had the iPhone 4S till now with the iPhone 7. Quick, walk ins are available is what I value the most especially with such a busy schedule. I've been going to Mike, but the previous time a different guy helped me out (I think Vinay was his name) gave me the same great service. read more

Abdul K.

0

2

10 years ago

Heard this spot was the place to go when it comes to Cell phone repair. I called Mike Sunday morning when most repair shops are closed and he was able to take me in even with short notice. Got to shop and there were 3 people ahead of me. I dropped off my phone and he said come back in 30 minutes. Just a smooth transaction from start to finish - Thanks for being open on Sundays lol ****5 STARS!! ***** read more

Liz M.

43

4

1

9 years ago

Came in to get my iPhone 6 earpiece fixed and the headphone jack of an iPhone 5c. It was done fairly quick and they did a really good job. They are also super polite. I highly recommend Gorilla fix, I am super satisfied with the work they did and I also got the tempered glass done since its $5 off if you have a repair done with them. Definitely going to come here for future phone services! read more

Eugene M.

0

8

0

6 years ago

Great service and totally satisfied. Took my phone here to be repaired. Guy delivered on his word - he repaired my phone with no complications and in a timely fashion. He was very professional and friendly. He answered all of my questions and fulfilled his word. I highly recommend this business. I know I will be going to Gorilla if I ever have any issues with my phone in the future. read more

Anjelica D.

0

1

0

13 years ago

After thrashing my Iphone4 front screen I was so stressed out about how i was going to get it fixed. I didn't know what i was going too do without my phone but finally after hours of looking threw the internet trying to find a fair price , I called Mike & it was the best decision i made for my phone it too no longer then 30 minutes, Great service. Saved me tons of money. read more

Louanne M.

4

1

0

10 years ago

Great customer service! Even if i had to cancel my repair and Mike had to return the parts, he was very understanding and cooperative. Mike didn't even charge me for anything and was very professional. I felt really bad i cancelled but he assured me that it was okay. Quick to respond, answered all my questions, and was great overall! I highly recommend this place ^^ read more

Dee V.

126

38

73

10 years ago

This spot is legit!! I Cracked my screen at one of my homie's weddings and I needed my phone for the next day for my travel business. Called in first and spoke to Mike. He said it will take 20-30minutes and he can have me in and out of there.. For only $120 everywhere else wanted like $140 $150... I highly recommend this spot for repairs holla at Mike the owner read more

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189 Gorilla Fix reviews that are not currently recommended

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189 reviews that are not currently recommended

Gorilla Fix - mobilephonerepair - Updated May 2026

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