if you want to receive a great customer service you must look for Fili . He is the most knowledgeable person there, with a good heart and very professional. We always use their printed service and this guy is very helpful, pacient and kind. Thank you much Fili for serving us to the best! read more

Get a gut job and start over at this location. Fremont Hub needs to start over with the stores they have there first of all. But this Staples is just nasty looking on the inside. The service people are unsure of anything they sell or provide. I wouldn't go there unless necessary and desperation. read more

This Staples has excellent workers!!! I called the copy department and had all my questions answered efficiently. Straight to the point of pricing. The pricing for photo copies was doable and I left satisfied. The person handling the copy center was a sweet woman. She handled my picture with care. I came in with one of my only baby pictures in existence looking to get wallet copies to give to some family members. I was able to get a page of 9 wallet and 1 full sized copy. Their costs are good. If I worked at Dunder Mifflin, I'd let this Staples run us out of business! I ended up buying well priced scissors on my way out. The woman that took care of me at the front registers was nice and talkative. I left Staples with a smile and my heart just a little bit more full then when I came in! read more

Extremely bad customer service. People only come here as a last resort because of pricing. Since everything is so expensive, you'd think they would have good customer service. Asking the lady in the printing area if they have an item, she responded rudely and borderline disrespectfully. I wasn't planning on coming here in general but that was the nail in the coffin. I didn't get her name but dang, I asked you a question, not for your first unborn child. Don't waste your time here. read more

Staples has always been a staple diet for my stationery needs. And not just because of the quality, variety and price. The staff are very helpful and walk an extra mile to find the right fit for the item that is needed. Especially grateful to staff members Tauseef and Jasmine for this. read more

Just went to staples to print out some labels for a package , as I was leaving I saw that they took Amazon drop offs so I decided to drop it off there , one of the workers there told me that the barcode was only for Amazon which was obviously the point of me being there & I asked her if they didn't take Amazon drop offs anymore or ups & she she decides to hit me with a " do I look like ups to you" pointing at their sign immediately I just grabbed my package told her that there was no need to be rude walked away . No need to be talking to customers that way if you simply don't like working in costumer service then stay home and start looking for a different job read more

They will do anything to sell you they're warranty do not buy it! The cashier told me I could exchange my AirPods at any given time and when I called them they said I have to do it online. They also gave me a bunch of attitude and when I tried to talk to them about it they hung up on me multiple times. Do not go here. read more

I probably spent about an hour lastnight browsing through the store eventhough I merely went in there to find ink refills for my 0.7pt gel pen. Within that hour I was greeted atleast 3 times by an associate. Love the effort of service even if I'd only spent about $6.00! read more

Great customer service, clean store and has well stocked products. Would recommend to others for their office supply needs.

Terrible customer service. When I asked for help with finding items, I was met by a loud sigh and eye roll, and no eye contact when asked what I needed help with. This middle aged white female with red hair was not shy to inform me that she didn't know anything about printer toners and I'd just have to "figure it out" for myself and then bring the items back unopened if it didn't work out. Unenthusiastic and not even an attempt to help resolve the questions I had. I will just order online next time. read more

. I want to print something off my laptop. I don't have a USB drive. I called Staples and they will allow you to bring in your laptop in to print an item. I will suggest to visit Staples, they'll allow you to use your laptop very quickly, help you out and print your stuff up real fast. read more

I had a hand signed 20x30 lithograph of Joe Montara and Bill Walsh that I wanted to reproduce. At first I tried with my phone, in the past scanned photos came out terrific. T My first attempt, not so much. So I went to Staples. Sure enough, they had a full size scanner that was.able to get a better digital file. But before printing, Fili (Sp?) Asked me to look at his computer. To me it looked great. But he pointed to a very, very faint line; he needed to really enlarge it for me to actually see it. And then asked that I wait, in order for the scanner to be cleaned or serviced. Two days later the reproduction is all but indistinguishable from the original. I am impressed that Fili took the time to inspect the digital file closely enough to find the imperfection. I'm pleased that he didn't simply figure that the customer would never notice it. Mind you, the cost for the scan was only about $2.35! read more

This store has everything for office supply. Staff is good, too, but there are some bad apples in computer sales that deserve attention, such as Tawseef. I noticed early on that on each occasion I went back to the store to fix his problems, each time he said I said something I didn't. read more

Walked in and got kicked out by Manager. He wouldn't let us purchase anything and we were already inside. Another couple got kicked out too! So unprofessional!!! read more

I'm giving three stars because of an associate on his very first day that went out of his way to help me even when he was busy with another customer. His name is Brandon he also because of his efforts was able to get me to sign up for the Staples rewards program. Originally I was a little dissatisfied with one of the assistant or general managers because they were having a powwow in the back I was looking for a 144 a drum kit and she might've known off the top of her head that they did not have any but she would not look in the system which is what I was expecting because I drove 25 minutes to get here. But Brandon made my experience better I will come back to the store. read more

Andrea was the name of the employee that when asked if she could help me had the worst attitude. I would like to spend money at your store but if I'm bothering you to help locate an item I apologize. If you hate your job why are you there? Another lady assisted us who I did share with my experience with who actually helped and was nice. I just couldn't shake the negative energy Andrea had. Sorry I refuse to give money to a place that can't even be a little nice. I wasn't rude to her, I gave her respect as I too work in a customer related business but this had to be the worst. read more

Stopped to look at chairs, ended up getting everything we needed to finish our home office. Tawseef was a great help!

0 stars for the rude woman in the printing dept. On a condescending power trip. Go here if you want to be demeaned and belittled over paper quality. read more

I'm so very saddened to write this, and I love this place. I love the items they carry, the service on the floor was great. About 1.5 weeks ago I went to the copy&print center. A gentleman helped me, who was spot-on. The one star is for him and the former service I received! He accessed the correct documents and verified the folder a few times before printing my 13 copies via USB drive. Offered me a bag for the copies and sent me on my way. I go in yesterday to print a pre-paid shipping label around 1-1:30pm and a lady/young women helps me (I believe she was wearing glasses). Mind you, I have trust in them now from my former great experience. I had placed the shipping label within the same specific folder on the USB drive as last time, and informed her of the folder the file was in. I made it simple since I had a lot of documents and files in the USB drive. My informative instructions of the specific file were ignored, and she then said "pre-paid shipping label, correct?" As I believed she was in the CORRECT folder, I said "yes". She didn't reconfirm the folder name at all. I was not offered a bag for my print as I did last time. Fast-forward to today. I put the items in the box, packaged it all precise, and dropped it in the mail slot at the USPS. I got to the app I am selling my items on to check for the scan 30-minutes later, and realize that the rep printed the incorrect shipping label! Now, I am unable to track my items as it is a USED shipping label. I went back to USPS as soon as I realized this and went to the back of their store and literally sifted through hundreds of boxes. No luck. Sat on the phone for 1.5 hours with their customer service for them to tell me I'm SOL. I either have to wait for the box to get rejected and returned to the USPS facility (hoping for this) or it will arrive at the former customers' house. Thankfully, both customers are aware and are genuine people. So I then contact the Staples center and speak to the same rep. All I am offered is a reprint. I potentially lost my package to this error as well as a potential bad rating on my app, and no courtesy at all is given. You all really need to be more mindful when it comes to printing documents. I am thankful that my items were materialistic and not some important documents! One day you are going to be in some deep doo-doo if your employees continue to be careless. read more

passport photos : did a walk in at 8pm near closing time & they had my picture done within seconds , they have a nice backdrop & their photographer was nice, way better quality of photos & service here vs cvs / walgreens. glad i came here. 2 stars tho for the lady who came to work sick coughing pretty bad every second .. as a customer that scared me away lol even her co worker asked if she was ok. read more

The guy that works nights that is kind of tall with his hair slipped back and gels in the section off to the side is a stuck up snob don't ask him anything everyone else is super friendly thier customer service is great definitely not his. read more

This review is for the overall customer service and for a specific employee working at the Print department, Pa. So there we were half-hour before closing with terrifying Graphic Design projects at stake. And We realized other print companies will take at least 24 hours, but we can't have that because our presentation is the next day! Luckily for us, a bold and brave warrior named Pa helped us in our woes, all while handling 5 other customers (plus the 3 of us) AND KEEPING A SMILE ON. If she was in the great battle of the Night King, she would SURVIVE. Definitely Wonder Woman in the flesh. She basically saved our heads from the chopping block because we got our work finished, great quality, and efficiency! Ive never seen so much grace under extreme duress. Thanks Pa, I hope you read this! read more

The print center here is terrible spoke with a man named jose and he was quite arrogant when he spoke with me. I ordered same day printing at 8 pm yesterday for it to be ready today and they said my order will not be ready until 830 pm I asked them how many orders they had to print today he said they only had 12 12 to do all day My prints would literally take 5 minutes He then offered if I wanted to pay extra he would let me cut the line.. For me that's frustrating because now I have to pay more money for it to be done at a decent time ? SO even though they supposedly go in order of when received if you pay more you then can cut the line and I fall to the back, Wont go here again. read more

Horrible experience , made an appointment at 4:20PM for TSA Pre-Check and upon arrival an employee at the Tech Support Center who was not friendly immediately stated (with no opening greeting or even a "How can I help you?") that I "had to wait" for the person that is able to so this task to get off lunch at 5PM. I understood that they are unavailable from 4:30-5 for lunch but I really hoped they would mindful about my appointment time since I had arranged my day to make it to make it to this appointment. Although I did arrive at 4:23, I expected them to honor their hours and be able to assist me with this quick process. I continued to wait for the next 30 minutes and when they employees returned, still nobody greeted me although I was clearly waiting for a service. The person who helped me with TSA Pre-Check was the most kind but still not satisfactory. I question their hours and why they weren't available at 4:23 and the manager was very rude and told me that I HAD to be here at 4:20 on the dot to be assisted. No later. Although they were available until 4:30. I love that staples offers this service but am highly disappointed in employees at this location. Would highly recommend another location or getting the staff some more training. read more

Me and my bf came here so that he could make some copies. He needed to make 70 copies. It was 11 cents per copy. The person that takes care of the shipping also takes care of the copying services there was only one person available to help people and they were helping somebody else so it took about 10 minutes for waiting for the other person to get taken care of first. Then he got his service. I believe they do a free delivery when you order over certain amount of office supplies. There is a convenience of being located in the Hub and to being able to find several office supplies in one spot, however some things are not necessarily the best price, such as the daily planners. I don't feel that they have as much as office depot. They have cute duct tape. read more

Staples - Pretty cool - Printing Services Near Me - Fremont, California

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I hated my experience here.. I came here about two days ago and went to the print station.. My job had sent me here bc we needed post cards and I brought the copy on an USB drive. There were two people working some white guy with hipster glasses and a girl .. Who went somewhere after like two mins. So now this white guy is "helping me" and says I have to use the computer and upload it to the system bc they can't do the post card other wise so I'm like fine and now the computer is charging me money .. Which still I'm fine with and but I needed help with the steps bc it was super confusing to do online .. Which is why I came into the store in the first place .. This guys phone is ringing he is not paying attention to my questions and it's like my time is literally money right now and finally he comes and says I'll do this for you super fast don't worry.. Why couldn't you have done that for me from the beginning ?! Also while he is working on my post cards he's singing and tapping the table .. So unprofessional I left super irritated.. Also when I asked around what time they would be done he wouldn't give me an estimate which wasn't helpful either. I told my company never to use this place again! read more

This place is "understaffed"! What I mean by that is you'll find Staples Employees just standing around having conversations with each other instead of actually helping customers find what they need and help them get in/out of the store as quick as possible. One employee saw that two cashiers were busy with prolonged cases, but took no action to help the line move or open another register. One employee walked by and after being approached, opened up a check-out lane. What should have been a quick buy and leave situation, ended up taking 20+ minutes of waiting! Also this is not the first time such a thing has happened! You can order your stuff online, but they'll take forever to bring your product out to you. They'll keep flipping you from one customer representative to another. That also took 15-20 minutes, even though my product was ready/online ordered. read more

I came here twice. The first time I was here, my cousin wanted me to check out the clearance section. Lets just say, the clearance prices were higher than other stores (even without discount). The second time I was here, I was in a desperate need of a particular color ink for our inkjet printer. I checked other stores first but they were out. Then I came here and found what I needed but the price was double. Since I was desperate, I went ahead and purchased the ink anyways. While I was walking around the store to locate the ink, no one offered to help me (even after I made eye contact). When I was finally ready to pay, the cashier asked if I wanted to join their store membership for perks. No thank you. read more

I and my son went to Staples Connect on Sunday 6/19/2022 at 4:59 PM to take a Passport size Picture for my son and the PROFESIONAL LADY PHOTOGRAPHER took the picture We send it to make a passport but US PASSPORT rejected the picture. I don't know what to do because he is traveling overseas on Sunday. How the hell I will get a picture and get a Passport that fast today is Wednesday three more days left. I like people to go to Staples whenever they need PASSPORT PICTURE. And get pissed off. Want to delay your visit or travel just go to f************ Stapels and see this Profesional Photographer. Thanks for screwing up my son's travel program. Why the hell do they hire people without giving any TRAINING. GOD BLESS PEOPLE!!!! read more

This salesperson in the printing area was great, he approached me for help as soon as he seen me. And the manager who help me find my dymo thermal printer was truly awesome great staff here. Being the owner of small business my wife and I will look forward to coming back to Staples for future supplies. read more

Love how they have sales on certain items.. kinda helps out a lot.... but it sucks when, only 1 cash register is open. Then have to weight forever, when you just get 6 small items... but thank goodness we didn't have to weight long until someone else came to the register's haha. Since we had to leave to pick up my son from school... read more

Staples - This was $1.99 for a small one! Plus got , 3 pens! Buy 3 get one free - Printing Services Near Me - Fremont, California

They always have the items I am looking for. I can't speak to the negative reviews from the copy dept because I don't use that service. People need to understand that most workers at all these minimum wage jobs are new and don't stay long so it is up to the consumer to review the specs of printers/etc to see if it fits their needs instead of expecting a 19 year old employee to know the ins and outs of 200 types of printers. read more

I will gladly say thanks for attempting to make a bad situation better however, the card processing machine not working is not my fault, the deed of manually making my business cards is also appreciated but they return incorrect, again not my fault. With that being said, I don't find it fait nor in good business practice to have a "NEW" business customer pay for your error. Reminder, the cards were manually done by a staples employee, human error. Granted, I have not been charged for anything due to much inconvenience but when it is expressed that I am in Southern California attending an event (primary purpose for the business cards). I am told that I may be required to pay for the cards. Again if they were correct to begin with, we wouldn't have this issue. 1 star for responsiveness 2 stars for potential to provide better service. read more

Staples - Top photo was submitted to staples on-line Bottom photo is what was received... - Printing Services Near Me - Fremont, California

I forgot to transfer money from my checking account into my savings before trying to make my purchase. I tried 3 times before just using a different card. When I went to use my different card, the cashier, his name was Samuel, said "yeah, if it works," which was his response when I said I would just use my other card. I've been disabled for over a year now, and this was fucking offensive. I'll never shop at Staples again, and will tell every single person about my experience. read more

I used to go to Staples for all my office needs... but I'm never coming back. There was a deal on a ream of paper... 8.99 in store and when you submit the "easy rebate" you get 7.99 back on a prepaid visa card, so you essentially would only pay $1 per ream. WELL! I submitted the rebate online and 2 days later I received an email back saying that the rebate was invalid and did not provide a reason. SO! I went back to the store and I asked the cashier for help and he said he could not help me because "it is beyond my pay scale." wow... so the other cashier nearby (the cashier named Melissa who originally rang me up for the rebate and said there would be no problem) said with an attitude "whats the problem?" So I tell her what happened and she just told me to call the customer service number. Here I am, 30 mins into the phone call, and this is my 4th time being put on hold and the rep just came back to "check on me since you've been on hold for a while" Things they've already told me were to go back to the store because they can't help me since the original transaction was done in store. (I'm just going to take you through the whole process with me because I'd like you to know how frustrated I am) AND NOW the rep just told me to call the "rebate team" and I asked what happens if they're not able to fix this and she says they will, they have control over it. Why couldn't you give me the number before you put me on hold for 5 times for over 40 minutes? SO! Now I am on the phone with the rebate team and it takes me through multiple prompts for 5 minutes before I was put on hold for another 3 minutes until a representative picked up and they asked me a series of questions and put me on hold and didn't even explain anything to me. ANNNDD they just hung up on me. Theres no way that I'm going through this again. Im just going to return he products. They don't deserve my business anymore. Do not waste your time buying anything at staples. Their rebates aren't easy at all if they make you jump through hoops just to get answers. Their customer service really really seriously sucks. read more

I needed to get a thumb drive and the internet website showed a thumb drive for a lower price. Julian the Assistant Manager helped me out with a great smile, and adjusted the item for me and yes he really is that tall 6'7 right now they are having back to school sales and there are always coupons on the internet I always receive great service and I love the option of purchasing on the internet and picking up in the store Also when Timmy went to college in Vegas I was able to order much of his school supplies and they held the items for pick up in Vegas so we didn't have to pack any large items. read more

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Staples opened up a new store in the Fremont Hub, replacing the empty hole that Office Max left when they closed. It's funny and almost amazing how every Staples looks almost exactly the same. This one looks just like the Staples at Pacific Commons in Fremont, which opened only a few years ago. I'm not entirely sure why Staples decided to open another store in Fremont (perhaps the Fremont Downtown Projects that are being developed over the next few years has given them some incentive), but they have. Nothing special about this store. The staff are friendly though! (But then most folks working a new job tend to be.) More Staples..! Be sure to look out for deals. Slick deals. read more

Staples - Printing Services Near Me - Fremont, California

This store is terrible. Large and clean but inattentive to customers. 2 employees working the store and have called for help 3 times to no response from other staff members. read more

I went in this afternoon to buy a paper shredder and wound up needing to get help to carry it up to the front to check out. The young blond gentleman that was helping me, Benjamin, took me to a separate cash register to ring me up. Alright, cool. The shredder wound up ringing up at $10 more than it was showing for on the internet. Over the course of the next five minutes, Benjamin said he would try to get me a better deal, and then repeatedly pressured me to buy an extended warranty for it, lied and told me it was coming up as $239 on HIS phone when on mine it clearly showed $229 (which I showed him repeatedly), then - in a hushed tone - flat out asked me to order it online. Then, THEN, when I looked at him in disbelief and asked him if he could just ring it up for the price it was showing, he ACTUALLY told me that it was going to cut into his sales for the month. I asked for the manager. He said he was the manager. I walked out. If this guy really is the manager, he needs to be demoted. Under no circumstances - and I've worked retail - should a salesperson EVER talk to the customer about their commissions/sales/margins. That's not my business. Staples lost a sale and honestly, I'll never shop at this store again. read more

Other than the lady working in printing department, every sales associate working on the sales floor including cashiers were friendly.