I pay for a mailbox there and I have been a customer there for years. We all know each other by name and my mailbox number. They are always professional and show courtesy towards me and my family. I love having my mail and packages delivered there- I NEVER worry about "porch thieves" because the UPS store has my back. The owners are more serious in their personality than I am, but that is ok. When you take the time to get to know them it is worth it. When I broke my ankle, they offered their younger employees to help out and carry my packages to my car. They have GREAT customer service and really care. I also notice and realize that are SUPER busy all the time! read more

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship a box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon. read more

I cannot praise the wonderful people at this store enough. We were an "almost " victim of bank fraud. We was almost robbed of a "lot" money and if the wasn't for the amazing lady who actually located the UPS vehicle and drove out to get it from the truck, We would have been another victim and out a LOT of money! The BEST customer service I have ever had in my life! You can go to any UPS store, but you can't find this kind of service anywhere else! A million thanks isn't enough! read more

I come here way too often for Amazon reviews and they are always super patient, accommodating and friendly. They are doing this non-stop all day long so I imagine this job can get tiring but they run a great and efficient store that I enjoy taking my packages to. read more

The UPS store in Morgan Hill is very convenient. All the young folk are really great and helpful. On the flip side, the owner never cracks a smile, usually frowns at all customers. Never talks to customers, actually rude. He has let the new remodel get really messy and unappealing to all. He needs to shape up or we need another UPS store. I'm going to go elsewhere if he doesn't try to better himself and the store. . read more

I have a UPS business account. I stopped at the UPS store to do a letter shipment. I used the store computer to login to my account and print two shipping labels totaling almost $40. I went to the counter to add the documents and shipping labels to the UPS envelopes. The counter person informed me there was a $7.00+ charge to use the store computer. What a rip off! read more

Went on Saturday afternoon and stepped into a line of customers. I was ready to wait an hour to ship my two packages. I watched a new employee and wondered how he could be the only employee on a Saturday afternoon after Christmas. All of a sudden out from the back cone Wonder Woman. She came in and took over the front end and cleared the line, support the new employee all with a smile. read more

The UPS Store - 9 customers waiting in line on a Saturday morning - Shipping Centers Near Me - Morgan Hill, California

This UPS store is HORRIBLE! The owner and staff was extremely rude and disrespectful!!! I don't usually do returns to Amazon so I needed help and they made faces and let other customers go ahead of me when it was my turn at the counter!! I ended up only doing two returns and left to go to another UPS store! read more

Awesome, super fast service! My go-to for Amazon returns. The staff is always so friendly.

I had an appointment to shred my documents and when I arrived, was greeted warmly by a nice young lady who offered me the use of the store dolly to bring my boxes of documents in (yay!). When I returned a few minutes later, there were 3 other customers who had arrived. A young man came out, without so much as a smile or a hello, told me to put the boxes on the scale and said "$35.00" I asked the weight and he said 35 pounds, so I assumed $1 per pound to shred. Pricey but I had no other options that day - and wishing Commonwealth was running their free shred day...but oh well. Anyway, I paid the bill, he handed me the receipt, and turned away to help the next person. When I interrupted and asked how long until the documents were picked up to be shredded, he asked the manager; she replied Friday, which was that day. Silly me asking these questions about my personal documents just sitting on the countertop for all the public to see, sheesh. Not even a thank you. I really wanted to remind this young man or the manager that a little professionalism goes a long way. I left feeling not-too-confident about a service that I paid for. Never again. read more

UPS delivered my package went the next day to pick it up Sam. The owner seemed disheveled and out of it couldn't find my package told me to leave and call UPS. I called UPS and the recording stated that they tracked my package and that Sam signed for my package. I went back inside to let him listen to the recording. He said "I don't care get out of my store call UPS" Great customer service. On the way out there was two other customers that had packages that were not there. I totally recommend going somewhere else if this is how UPS represents their customers.. read more

Always prompt service even if the line is out the door. It doesn't take very long to do Amazon returns here, there's always a full staff who are friendly and helpful, and they're open 6 days a week. Very convenient location! read more

The two workers were surprisingly busy on a Friday morning. They maintained an unusually quiet and pleasant atmosphere. Both were welcoming and helpful. My request was a bit out of the ordinary, but they got the job done quickly and efficiently. Good job, you two! read more

No internet, difficult to return items. This has been an issue for some time, not just remodel issue

Shocked by the negative reviews here. Parking is generous, friendly young ladies behind the counter who adore my dogs, and the line moves fast. I've always had a pleasant experience returning Amazon packages at this location. The ladies are so sweet, they give my dogs hugs and treats. read more

The UPS Store - Link getting love at UPS - Shipping Centers Near Me - Morgan Hill, California

These ladies are really on the ball. Due to problems with my personal ability, I always have trouble with Amazon returns. The UPS Store staff is always very patient and extremely helpful. They get the task done. read more

Helpful staff no matter how busy they are!!! Never had a bad experience... the only place to go for Amazon returns very streamlined process... highly recommended store!!! read more

Do not go to this store for your shipping needs. They will ship your package to the wrong address and afterwards will NOT attempt to rectify their mistakes. As a matter of fact they'll make ridiculous assumptions and even hang up on you if you call. read more

So, I had a package delivered and no one was home, UPS attempted 3 times to deliver the package and they kept missing us. Got a notice that this was the final attempt to deliver. What do I do now, I went on line to track the package with no luck. I didnt know where the package was so I paid an extra $8.00 to have it picked up at their UPS location in Morgan Hill. I understand they did their part in trying to get the package to me, without success. So changed my order to be picked up here and went to pick it up and it was not here at this location. The employee was friendly and helpful as much as she could be under the circumstances. Maybe I need to give more time for it to be prossed to this location. I just hope I can get to it before it is shiped back to the seller. Hopefully Ill have better luck next time im here. Wish me luck, lol. read more

The UPS Store - Come on in - Shipping Centers Near Me - Morgan Hill, California

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I rarely ever write reviews but I felt like this was necessary, I talked to someone on the phone about holding my package for an extra two days before returning back to sender. The person on the phone got my tracking number and information, wrote it down, confirmed they could hold it for me, and they still sent back my package. I have no one in Arizona to send my package back to me and it is my license plate for my main car. Now I either have to fly to Arizona or not have a driveable car. They absolutely screwed me all because a lack of competence. The store front doesn't have any solutions for me nor does 800 number. If I had a choice I would never use UPS again, they didn't offer refund for the shipment or any compensation at all. Please avoid UPS at all costs read more

I'm also surprised but the negative reviews. I use the store a ton for shipping and returns. I've found the staff always pleasant, helpful, and efficient. I've never had a problem and when I do have questions, I've found them to be nothing but helpful. read more

This UPS store has excellent customer service. After being turned away from FedEx for passport photos of my infant daughter, the staff at UPS were happy to help us out. They were super patient with us and we were able to get them done. I've also been coming her for many years and never had any issues with shipments. read more

Unfortunately I consistently have issues with this location. Twice I returned an Amazon package and Amazon said they didn't get it. The packages eventually were returned and I did get a refund. Always get a receipt when you drop off anything here. I recommend Postal Annex across the street. read more

Good service. Remodel. No wait. But I do think they charge more then other UPS locations. Not sure why, I thought UPS is a franchise

I use this location for all of my Amazon returns- and the line is always moving quickly. So far this is the only service that I've used here. read more

DO NOT GET YOUR LIVE SCAN OR FINGERPRINTS DONE HERE! Awful costumer service, sent my fingerprint results to the wrong place TWICE and was very rude and not helpful at all when I told them specifically not to resubmit them and they didn't listen and still did. Management is awful, very nice younger lady behind front desk tried to help me but both managers are careless and rude. Had to go to another live scan service store and pay for someone else to do it correctly. Very unfortunate they would be so careless about very important documents that they charge $50 to send to the DOJ. Absolutely ridiculous should not be allowed to do live scan or fingerprint services. Very disappointing they should have their live scan services license revoked. read more

The staff is always kind and helpful! I'm in there about once a week, and they have always been reliable.

Oh my gosh, I am shocked this place has two stars. I really don't know how that's possible. I am in here so often and all of the girls that work here and the owners are so friendly and helpful. I have never had a bad experience. In fact, I don't ever mind going in because it is always so fast, efficientand pleasant. read more

Funny to see all these negative reviews. It's Morgan Hill's only UPS store... not a fancy steakhouse. They accept my Amazon packages and I have never had any issues except for parking during peak lunch hours. I wish they had longer hours during the weekend but it is what it is... read more

This store while being a franchise has been decieving customers about shipping. They told me my pakage would get there overnight and I paid $130 for shipping to east coast guarunteed by 12 pm or my money back They are such outright liars Never arrived now it's 2 days out that 3 day shipping for crazy price I called the store 3 times manager never would come to the phone and they hung up twice I feel as a buisness ownner my word is my bond and the entire company of UPS is corrupt I will be taking them to small claims court and tell tv stations all about this read more

Went to have a document notarized with my passport form another country . The guy refused to notarize my urgent document saying it's not acceptable . I called another UPS to find out he was wrong and even checked online . Very rude and unprofessional. To my astonishment he seemed very inconsiderate. Never again using them for notary public . read more

Always quick service and nice personalities interacting with the workers. Never any issues

I drop off packages here often. Everyone is always nice & professional. Ups has always been reliable in fevers and their ups stores are a great addition. Their location is very convenient too. read more

Absolutely worst customer service experience I have ever had. I rarely feel impelled to write a negative review, but this time is an exception. Dropped off a couple packages to ship, even decided to pay the ridiculous retail shipping prices to save me time. However, the rudeness and lack of attention to detail, and arrogance of the clerk (owner?) really blew my mind. The middle-aged South Asian lady acted like she was doing me a favor by shipping my parcels for which I was paying over $100 to send off. Abhorrent! Go elsewhere, get better service, support businesses that care about their customers. Avoid this establishment at all cost. read more

Poor customer service for sure. After waiting in line for about 10 minutes, and then waiting for the clerk to enter in all my information, she tells me I cannot ship my boxes because there is a wine logo on the box. I explained to her several times that there was no wine in the box (the entire box weighed less than a bottle of wine). I guess the UPS site is lying when they say you can use your own packaging. read more

Never had an issue with this branch. They're nice enough. The line moves quick. The store and parking are busy around lunch time so avoid that that time frame and you should be fine. read more

Worst customer service. No one ever greets you when you walk in. No urgency at all and when you as a customer says thank you and the employee doesn't acknowledge at all....horrible. They've also lost a package of mine. Don't do business here. read more

Came in here to get passport photos. They were $12 for two photos. Felt a bit steep but I didn't do any price comparisons, so I guess you reap what you sow! I've also called in to this place because they advertise that they ship freight, but their quote came back insanely high compared to every other one I got. It really was an exorbitantly high quote. I would not recommend them for freight. I would recommend them for passport photos. They did a good job with that. Service was decent. They were training a new person, and there was some palpable tension behind the counter. Still, the new girl seemed really nice. So, I'm optimistic that it's a tension situation in that regard. This is a much less popular spot than FedEx, so if you're worried about lines then that's a factor to consider. read more

It sounds logical to use the name UPS Store and expect to use the free UPS envelopes most other stores provide to customers. Not this location, you have to buy the envelope. Seems a little greedy. Updated 10/15/19 I was at the mercy of using this store to shop a product on 10/4. Today, the tracking label has yet to be recorded in UPS database. I phoned and have been waiting for the store to pick-up the receiver they placed on the counter for over 20 min. I recently became aware that Postal Annex across the street, located in the Safeway parking lot can shop UPS. You'd be better served to take your $$ to that store. Our Vineyard Store UPS is horrible! read more

I use the Morgan Hill The UPS Store all the time for Amazon returns. They are so efficient. Last week I had a heavy item to return, and as my husband was unloading it from our vehicle outside the store, one of the employees rushed out to help us with the item. They have never made a mistake in all the returns. I'm so glad we have The UPS Store. read more