I have been using Make it Mine for all of my customizing needs. They are always friendly and the quality of the work is always 5star. Supporting small businesses is necessary in today's internet world...Make it Mine makes it a pleasure to send all of my printing, embroidery, or special printing to them! Good prices and great people. read more

I have been wanting to check this place out for years because I have a large project I need for my business but with the mixed reviews I decided to try a small project first to test the waters. Unfortunately the customer service was not great. I felt like a huge inconvenience and received zero direction or suggestions for the small piece I brought in and the stitching ended up being put in a not ideal place which I would have loved someone to walk through with me for better placement. I asked about my larger project and also received less than zero help with that and felt like I was so annoying for even asking about it. I'm sad because it's a small town shop -potentially family owned but the vibe was really really off and just not friendly. I will not be going back for my large order and will have to find another option. Not sure what's going on in this place but I hope they read the reviews and understand that people want a good experience with staff and that we want to have fun and get more help when doing personal projects. There's also a LOT of small businesses in town who could actually use a service like this but may not go due to the lack of customer service and reviews - so I do hope they can turn things around in the future. read more

I have been very please for the last 10 years with numerous small orders. I have always felt like if I haven't heard from them about an order I can call them. They are always very helpful and if necessary and they can , they can provide fast turnaround. It takes two parties to communicate, and my part if I am in a hurry. I just called this morning abut an order I sent by email for nameplates, since Lee did not have it yet, she took the order again by phone. I hope to have then this week.My experience has always been that they are great to do business with, read more

Within one questions lays a multiple of answers in serious magnitude. "What could improve"? Well let's start with quality of work or should I state, lack of quality of work. The price was definitely a sharp tug on the short and curlys. Oh and not doing a better job to realize they printed two of the same numbers on two different softball shirt and ended up shorting us the number that we didn't get. Again, that would fall under "lack of quality". Over four hundred dollars for something a kid with an iron on patch kit could have done. So if anyone is reading this and you know a kid who is into arts and crafts, go to them before you go to this place. Unless of course you like shotty work and a kick in the twins downstairs for a price. Enjoy waisting your money at this dump. FYI: The only reason this review gets a star is because I had to give a star to post this review. If there was a way to give a small fraction of a star I would. read more

I've been coming here for years. Super reliable staff and company that performs well. I recently came in to get my backpack done. Awesome place! read more

Make It Mine - Backpack - Screen Printing/T-Shirt Printing Near Me - Morgan Hill, California

Worst customer service yet I received the package and it was ripped they won't send another one. After several email with several different responses they wanted a picture I sent it. Then they wanted me to pay to mail back the pieces ripped? I would have had no problem if they sent me something to mail them back in. DONT BUY read more

I'm part of a local restaurant team here in Morgan Hill and we always use Make It Mine for all of our uniform branding. They are so professional, truly kind and have a very fast turn around even when our orders can up 30 pieces. Highly recommend for any of your embroidery needs! read more

Placed an order 2 weeks ago and their site stated it would be received on time. Vday has come and gone...still no tracking number and still no contact from support about the hold up or what is going on and they don't offer refunds or cancellations on customizable products. Completely lied about delivery times. This was my first and last time ordering from this company. DO NOT PURCHASE FROM THIS COMPANY!!!!! Unless you like buying products and never receiving them or hearing anything from the company. read more

It has been over 2 weeks since placing my order and paying for my order. We have yet to receive our order and can't get a response from customer support. Their chat function does not work, No one answers their phone line. We also emailed and have gotten zero response. Do not waste your money...this company is terrible. read more

Yep, I can definitely see where the reviews about the rudeness are coming from. I called to ask about a potential embroidery job, and the man who answered the phone acted like I was a complete moron, then basically told me they couldn't do what I wanted. A couple phone calls and five minutes later, I found someone else who was more than happy to do the work. Oh well! read more

In summary: Fast turnaround time. Professional. Low cost. I am super impressed with the way that my blanket turned out. The staff was very kind and professional. I definitely recommend this business to anyone looking for embroidery needs. read more

These guys rock. We were trying to put together a promotional t-shirt for a conference and although we had a short time-frame and (sorry) made a couple changes (color of shirt and quantity), they were absolutely great and delivered in time. I will use them again and again in the future. The most important thing for us was that they could deliver quality in a timely fashion. They deserve 6 stars! read more

This place is great! If you need something done fast in south county this is were you go. I needed some simple logos on a couple shirts...BEAUTIFUL! Jenny is great too, thank you so much for everything. read more

Highly recommend this place, reasonable prices, fast turn around and the best service! They made custom made shirt for me twice, one for a friends 40th birthday, one for my daughters birthday, more than happy! Not to mention the tons of compliments received! read more

Make it Mine use to be the place I would recommend to friends and family. Due to my latest experiences, I will no longer do business with them. I had them sew a patch on a very expensive leather vest. It was clearly sewn on unevenly. Since it was sewn on leather , it couldn't be fixed. I attempted to give them another chance by having them do some embroidering for me. A man came from the back room of the store and acted like I was bothering him. There was no greeting no customer service. The owners of this business were always cordial and helpful. The people they have working for them need a lesson on customer service or their business is going to go down the tubes. They've lost my business. read more

If you're looking for a no-nonsense embroidery company with GREAT customer service, look no further than Make It Mine. I own a small gunsmithing company, and wanted polo shirts and beanies for my employees and sales people. The key was that it had to look professional, and the service had to be top notch. I consulted with Wayne and Barbara, then brought in my own polo shirts and beanies. They digitized my logo, and then did the custom embroidery on the items. Well, there turned out to be an issue with the thread color used for the polo shirts, which wasn't quite the right color. RIGHT AWAY, Barbara contacted me, and then ordered replacement polo shirts for me, and had them embroidered ASAP, all without charging me anything extra. Now THAT is great customer service. I picked up the items the following day, and they look VERY professional! I cannot tell you how pleased I am as a small business owner on a tight budget, to get such top-notch service from a fellow small business like Make It Mine Embroidery. I DEFINITELY plan to have MIM as my go-to company for my company's needs!!! Bottom line - If I could give them 10 stars I would! read more

I wish I could give them 10 stars!! I needed 8 custom logo tee shirts all different sizes in just 3 days. I truly thought it was impossible but Barbara and Terry said they would make it happen and sure enough they did! I was so excited with both the tee shirts (size 6 months to large mens). They had me pick the color, style and sizes and I sent a screen shot of what I had in mind and 3 days later it was ready for pick up. The price was so good too! If you need custom printing on anything go to Make it Mine. They are such nice people too! read more

Amazing customer service. They helped me so much. Came in with a specific need. Roberta walked me thru my options step by step. Helped me make a very special gift for my moms 80th birthday and I was able to pay for a rush order to get it done it done in time Can't express how happy I am!!! read more

They do great work. They monogrammed a blanket for an employee who had just had a baby girl. It was beautiful.

HORRIBLE!!! I didn't even want to give 1 star, but had no choice. I've been coming to Make it Mine for as long as I can remember and I've NEVER had a problem. Brought a jersey in to put a name/number on the back. It was suppose to be done the following Thursday (1 week later). Today is Friday, 8 days later, and I never heard from them. Called them to check the status and the gal finds the jersey and says it's not ready. I can tell it wasn't even touched for the past 8 days. She tells me to come in after 3 today. Showed up after 3 and it was STILL not touched and was told to come back in 15-20 minutes. Really??!! Show back up and it's STILL not done. The employees were not apologetic at all. Which frustrated me even more. The manager did end up giving me a discount, but that's because I asked for one. Apparently, it's under different management then before. Beware before you leave anything. Ugh.. such a headache! UPDATE: the employee used 2 different L fonts in the name. I now have to go back to get it fixed. Never again will I bring something here. read more

We purchased a custom sized Letterman jacket for our daughter. She designed a custom back / name / and had many patches sewn on. She loves her jacket! read more

I've been a customer here for several years mainly because there are no other embroidery shops in Morgan Hill. Their work is often spotty and the customer service is poor at best. Also, be prepared to wait several weeks or more for the most basic jobs. I recently had a very expensive clothing item ruined because they embroidered it in the wrong location. I was given a partial refund but only after arguing with the clerk. I'm still out several hundred dollars. If you value your time and property, look elsewhere. read more

I came in one day to have them help me embroider a note on a blanket I made. It was a simple job but still they needed a few days to do it so definitely call in advance to know how early you must bring it in! The woman at the desk stressed how difficult the spacing would be (oops sorry) but thankfully it came out beautifully and the recipient adores the personal touch on the blanket! read more

I had recently went here to get a jacket made for my birthday. The lady at the front was very rude and unwilling to help me. When I asked her questions, she acted like my question was ridiculous and couldn't answer it. She said if I would write down my email she would be able to give me a quote and they never sent me an email. I ended up going somewhere else where they had great customer service and super friendly. This is the third time I have tried to get something made and they have been rude every single time. Definitely will never ever try to come here again. read more

On 9/17/14, Logan Couture of the San Jose Sharks held a fundraiser for the Sierra LaMar Search Center at Britton Middle School. To thank him and to show our appreciation to the school district, we decided to have three plaques made. One was to be presented to Logan, the second plaque was to be presented to the Morgan Hill Unified School District Superintendent, Steve Betando and the 3rd to the Principal of Britton, Glenn Web. We contacted Barbara and Terry of Make It Mine three business days before the event and placed our order. The plaques were ready the morning of the event and were absolutely beautiful. When I picked up the plaques, Barbara and Terry would not accept payment for them. They said they would love to donate them to the cause and only asked for a photograph in return to hang in there wonderful facility. The media representative from the Sharks will provide a picture and soon it will be hung at Make It Mine in Morgan Hill. Please look for the photograph when you patronize Make It Mine, it truly is a wonderful establishment and a asset to Morgan Hill! read more

Very pleased with my experience. I'm pretty sure they thought I was the most annoying customer wanting embroidered beach towels but with embroidery I've has bad experiences in the past and I wanted it done right. I changed my mind on names, style and size and ended up emailing them a picture of what I wanted. They were able to complete it perfectly and didn't seem too annoyed :) I couldn't be happier with them and this will be my new go to embroidery place...if they let me in the door. read more

Long time business in Morgan Hill. They do a great job, customer service is always good and prices are competitive. They will work with you to meet your deadline, particularly if you are in a rush. read more

These guys are awesome! I worked with them to find tote bags for our vegetable delivery service and have our logos printed on them. Before going to them I had researched many internet options and was a bit lost in the process. It was so helpful to speak with their knowledgeable staff people, and they even matched the price I had found online. We just got our bags a few days ago, and they're perfect! read more

I was in a panic because I needed work done quickly and called a local silk screen company in Gilroy . They referred me to Make it mine . In Morgan Hill . Wow is all I have to say the work that was done for me was outstanding they did the most amazing job .... If you ever need something special printed these are the people to go to . I will most definitely be back to this place for more things to be done for me . Thank You so much for doing such a outstanding job 6 stars to you read more

I was in a jam when I asked MIM to fill my order. I was ready to concede that it would be impossible to get 13 team t-shirts in time for Ragnar Napa Valley 2015. MIM is a local business that I checked with and I am glad that I did. The owner was very clear that certain types of T-shirt designs take longer or are more difficult to make (black t-shirts with tiny white lettering, for example). However, I was flexible with the order and this enabled MIM to find a way to meet my deadline. The day after placing my order, someone from MIM personally contacted me and suggested a better design for the T-shirt (they attached a PDF picture of the idea). I was happy with that new design (it was way better). In the end, the T-shirts were perfect. The order was filled on time. The price I received was better than expected in such a short timeframe. I am very glad I chose MIM for making our team shirt. If I ever do this again I know that MIM needs at least 2 weeks, anything less is unreasonable. That said, I received excellent service from MIM and I will go there again if I ever need their services in the future. read more

I have been a loyal customer for 8 years. I have spent thousand of dollars for embroidery, t shirts, hats, customized usb's for both my businesses. I was initially attracted because they solicited through Le Tip. Terry who does the decals and t shirts makes numerous mistakes. Last year he printed all of my tank tops wrong and had a very poor attitude when I expected them to be corrected. He also did the decals on my vehicle he double charged me for and never finished the job for over a year of promises. The last straw was when he again printed my sweatshirts and t shirts incorrectly. He said he would correct it. After two weeks of not hearing from him I called and they said he was on vacation. I was very upset when I expressed that waiting for over 3 weeks for a correct product is unacceptable. I was left a message by Terri that they will no longer do my products because they are not making any money!!!! My experience was the longer your client, the worse you are treated. read more