This is not a review about the post office, this is a review for their delivery driver. I had a…read morewhole paragraph written but I didn't want to go too into detail as that could have given me away(Alice isn't my real name). Anyways I'm now very weary of USPS because they mark your package as delivered when it actually isn't and then 5 days later your package appears. There has been a lot of mistakes by this driver as well. Delivering mail and packages to the wrong mailboxes. I think this driver is fairly new as these problems started arising within the past year. So I'm giving 2 stars because he is a part of this Gilroy branch usps is representing.

Absolutely horrible customer service. If I could, I would have given this location 0 stars. I have…read morehad so many issues with this location where they've lost my package, failed to retrieve some packages, didn't offer a refund for orders I've made online (saying that it wasn't their fault that they couldn't retrieve a package, when they're the ones who dropped it off at the wrong location), and so much more. I don't remember who helped me but it was a guy. I have already been waiting for 30 minutes to get helped (there was 5 people in front of me when I arrived) and he was unenthusiastic and didn't really want to help me with the item I needed to get shipped (as I sold something from online). He told me that I needed to buy one of their packaging bags/boxes because the one I had was invalid (I spent an extra $3 on it). A week later after the item shipped, I was charged an extra $7 because the package ended up being overweight by 1oz, which the guy did not mention while I was there. It was originally a 9oz package before the guy told me to switch it and I had already paid for the prepaid shipping label (which was the 1lb). He failed to notify me of the charge which made me furious as I was waiting in line for 30 minutes, forced me to buy a new packaging box because he didn't like the one I had (I've shipped with other locations with a similar box and never had an issue), and failed to tell me about the extra charge because the new package that I bought had extra weight to it. If you can, avoid this location at all cost. Ridiculous

I Drove to San Martin from San Jose today to pick up some mail for family. Vintage Vibes for sure!!…read moreAs I walked in I could hear a customer yelling at the clerk. The customer was completely unhinged and shaking with anger. On the way out after taking pictures inside I complemented the clerk's professionalism and wished her a great rest of her day. Allison I really do admire your patience and positive spirit.

I ended up coming here to ship a package when the Morgan Hill office system was down. I think this…read moreparticular Post office building is really cute! It gives vintage, western movie vibes. The post office felt less busy and calm than other usual offices. There wasn't a line at all when I went. The postal worker who helped me was very friendly and kind. Definitely worth the drive from MH if the MH branch is busy or down.

I pick up a lot of packages. One employee in particular, Laura, is always so friendly and helpful!read more

I send out multiple packages a day and this is one of the only post offices that actually scan in…read morethe packages that updates tracking. In the grand scheme of things it doesn't matter too much but it's a great update to my customers that their package is actually shipped out the day I drop it off. Plenty of San Jose post offices don't do this.

Located in a small plaza next to an empty plaza "if that makes any sense " this UPS store location…read morehas plenty of parking including handicap parking just to the right. The store is clean and roomy on the inside. They offer P.O. Boxes, notary service as well as the standard service's that UPS stores offer. The lady in this store was very nice and took her time to help all her customers with out rushing "good job" she helped pops get a letter notarized and was very understanding in helping him get it done.

Absolutely ridiculous. How much the lady that works there lacks sense of urgency. 45 minutes to fax…read moreover one piece of paper. And she still couldn't do it. Had to leave to another store.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

Surprised this place hasn't gotten a review yet. I come in every so often to drop of packages or…read moreget help with rates and questions I have. I always miss his name but the gentlemen who works the counter as well as a very nice lady are always both the definition of good customer service and on top of that there hasn't been a day I haven't been greeted with a smile and upmost care. That kind of service deserves recognition and the role they play in general specially in our San Martin community is well appreciated. Thanks guys !

This Staples location in Gilroy saved me! We were out on location and one of the big cameras ran…read moreout of storage on the SD Card and I need another real fast. You'd think I'd have spare ones, but I didn't, so I yelped office supplies and found this Staples just off the 101 pretty nearby. Coming from the south just get off at Leavesley Re and go straight past the Denny's and head towards the Home Depot and Staples is just to the left. First thing I do, instead of wandering all over looking for the SD cards, is get some service and jus task, where they are. I was shown and picked out a couple of 256 GB cards and some red Sharpie markers. Check out was fast, credit card worked good, tap and pay! I'm glad this place was here, save my ass! Only delayed things maybe 30 minutes, so that's cool. Just get thru the rest of the day now!

The woman who helped me with my Amazon returns was very kind, patient, and informative even though…read moreI had a lot to return. She was very quick and made the task easy. She informed me of their bargain bins from Amazon as well! I will use them again :)

Really great service and fast. Dee helped me with my FedEx shipping. Very knowledgeable and patient…read morewith me while I asked a ton of questions. Thank you!

I have used their services a number of times. Most recently I had them do funeral cards for my…read morefather's funeral. Darshani spent the time with me to customize and did a beautiful job. This was an emotional order for me and I can't thank her enough for her compassion and professionalism.

I pay for a mailbox there and I have been a customer there for years. We all know each other by…read morename and my mailbox number. They are always professional and show courtesy towards me and my family. I love having my mail and packages delivered there- I NEVER worry about "porch thieves" because the UPS store has my back. The owners are more serious in their personality than I am, but that is ok. When you take the time to get to know them it is worth it. When I broke my ankle, they offered their younger employees to help out and carry my packages to my car. They have GREAT customer service and really care. I also notice and realize that are SUPER busy all the time!

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

They always are helpful. Sometimes the item you ship is…read moredelicate or odd sized- think about insurance, confirmations, and ground or air shipping- it makes the process go faster. ALL my packages and insured/ certified letters have always arrived on time OR early. Sometimes the line is long- I plan my visit early in the morning - if possible. I really like the tracking and notifications features. I wish they would say when it's INSIDE another big store , like Walmart!

Excellent service and packing advice. The shipping charges are huge for boxes though.read more