Staff was pleasant, but prices are really all over the place. Weird surcharge on even a small job…read more Staff seemed to have limited knowledge/options, and couldn't quite help me with what I needed (finding a specific type of cardstock to try and print homemade playing cards) I did arrive right before closing, so this is partly my fault.

It was busy, but the team was getting customers helped and out the door quickly and in delightfully…read morefriendly fashion. Love this store!

I had a very disappointing experience with the UPS Store in Salinas due to a lack of knowledge…read moreabout the shipping services they offer. The day before my trip from California to Pennsylvania, I called to confirm that I could drop off my live leopard gecko for overnight shipping. According to UPS policies, certain live animals, including non-venomous reptiles, can be shipped through approved services. I had already purchased the shipping label, had the proper packaging, and had documentation from the reptile shipping company confirming that the shipment was authorized. My main interaction was with the manager at this location. He repeatedly told me that the shipment could not be accepted and insisted it was a USPS shipment, not UPS. I explained multiple times that it was a UPS label and shipment, but he continued to tell me otherwise. The way the conversation was handled made me feel like I was being dismissed rather than listened to. I also called the other Salinas UPS Store location for a second opinion and was simply told they would not accept it. Because I was told the shipment would be refused, I had to contact the reptile shipping company directly. Thankfully, they were extremely helpful and arranged for someone to pick up my gecko from my home. Unfortunately, the pickup didn't occur until around 6:00 PM, after the cutoff time for overnight shipping, causing an unnecessary delay and additional stress right before my cross-country trip. Fortunately, the next day, while I was already in Pennsylvania, the shipment was picked up on time and my leopard gecko arrived healthy and safe. This entire situation could have been avoided if the staff were properly informed about approved live animal shipments through UPS. I am grateful to the reptile shipping company for stepping in and resolving the issue, but I was very disappointed by the misinformation I received from this UPS Store. ------------------------------------------------------------------------------------------------------ Accepted and Prohibited Live Animals This is a comprehensive list of live animals accepted for transportation. Shippers are prohibited from shipping any animal not listed here, and all other live animals will not be accepted for transportation. The following live animals are accepted for transportation unless poisonous, venomous, and/or a Threatened or Endangered Species. Amphibians (All): Examples: frogs, salamanders, toads Cephalopod (All): Examples: squid, octopus, nautilus Crustaceans (All): Examples: crabs, crawfish, lobsters, shrimp Fish (All) Insects (Limited to beneficial insects only): Examples: bees, butterflies, crickets, lady bugs Mollusks (All): Examples: clams, mussels, snails Reptiles (Limited to the following): Lizards: Examples: chameleons, geckos, iguanas, monitors, flying dragons Turtles: freshwater turtles (except: snapping turtles), land tortoises, sea turtles Snakes: non-venomous (contract only) Arachnids: non-venomous spiders, contract only Worms (All) Right off there webstite https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items/plants-and-animals

Easy peasy to go in and do my Amazon return! No complaints here! The people working there are…read morepleasant, and fast.

People are friendly. very knowledgeable and I recommend. so many different products easy way to…read morereturn Amazon and UPS packages.

Frustrating experience at this UPS store...the girl who helped me never smiled once and gave off…read morethe vibe that she dislikes her job. To be fair, she does have to ask customers for $1 if ANY amount of tape is needed on a box - I'm sure she takes a lot of heat from customers who disagree with that ridiculous policy. I had to get my box sent off so I didn't have time to find another store. I told her to tape it up, I'll pay the $1. I pull my card out and am told "Oh sorry, we have a minimum purchase required for credit/debit cards "

The letter carriers here do a great job getting the mail out. No one really knows what a hard job…read moreit can be. They must first sort out a huge box of mail into numerous tiny slots . How they can do it so quickly amazes me. Then once they hit the streets they are pressured to deliver each piece of mail at a very fast pace. There are other staff who hide out watching how quickly the mail is delivered. If you are a new employee and not fast enough in delivering the mail, you will be fired. Not to mention the stress of walking the many miles to deliver mail. And the stress on the body carrying the mail on your shoulders.it is not an easy job at all.

This is a great old post office in Salinas. I love coming by here because it reminds me of growing…read moreup and the way post offices used to look! Fantastic service, always in and out pretty quickly!

Dear [USPS Manager/Customer Service],…read more I am writing to bring to your attention an issue I recently experienced when calling USPS. I contacted your office for assistance in tracking down my mailbox number. During the call, the representative I spoke with was dismissive and unprofessional. He stated that helping me was "a service" and that he "didn't have to help me at all." Shortly after, he hung up on me. I understand USPS staff are often busy, but I reached out because I genuinely needed assistance. Instead of being treated respectfully, I felt belittled and disregarded. This experience left me disappointed and concerned about the level of customer service being provided. I would appreciate it if this matter could be looked into and if you could advise me on the appropriate next steps to both resolve my mailbox inquiry and ensure future interactions are more professional. Thank you for your time and understanding. Sincerely, Rebekah Muñoz

Why would you put a mailbox in the drive through that has a narrow slot that makes it necessary to…read morecome to a full stop and put your car in park, get out and slide in letters 1 by 1? What happened to the larger box that had the hinged door opening?

I've been in there a few time and Alway have received good service. I've also been to 2 other Ups…read morestores but UPS in Salinas California on Constitution is by far the best . Great employees, always ready to help, I really recommend this Ups for your mailing needs . They have a few notarized personal. I don't remember the gentleman's name who helped us with getting papers notarized . He was patient with us , he was knowledgeable, and kind . Thank you Sincerely LupeAnn Ramirez

I called this UPS Store location before a cross-country move to confirm whether I could drop off a…read moreprepaid overnight shipment containing my live leopard gecko. The shipment was properly packaged, had a UPS label, and was authorized through a reptile shipping service that specializes in legal live animal shipments. Unfortunately, the employee I spoke with immediately told me they would not accept the shipment. The conversation was very brief, and there didn't seem to be any effort to verify the shipping requirements or policies before giving me that answer. Because both Salinas UPS Store locations told me they would not accept the package, I had to make last-minute alternative arrangements through the reptile shipping company. Thankfully, they were able to help, and my gecko ultimately arrived safely and healthy in Pennsylvania. I understand that live animal shipments are not common, but I would encourage staff to become more familiar with UPS-approved shipping services and policies so customers can receive accurate information. This is from the UPS website Accepted and Prohibited Live Animals This is a comprehensive list of live animals accepted for transportation. Shippers are prohibited from shipping any animal not listed here, and all other live animals will not be accepted for transportation. The following live animals are accepted for transportation unless poisonous, venomous, and/or a Threatened or Endangered Species. Amphibians (All): Examples: frogs, salamanders, toads Cephalopod (All): Examples: squid, octopus, nautilus Crustaceans (All): Examples: crabs, crawfish, lobsters, shrimp Fish (All) Insects (Limited to beneficial insects only): Examples: bees, butterflies, crickets, lady bugs Mollusks (All): Examples: clams, mussels, snails Reptiles (Limited to the following): Lizards: Examples: chameleons, geckos, iguanas, monitors, flying dragons Turtles: freshwater turtles (except: snapping turtles), land tortoises, sea turtles Snakes: non-venomous (contract only) Arachnids: non-venomous spiders, contract only Worms (All) https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items/plants-and-animals

What is going on with LBC lately? a sea cargo box was registered 8 weeks ago but going into their…read morewebsite shows no record of the tracking number. The shipment history should have indicated a record by the fourth week. customer service was called multiple times but could not give a coherent answer. I then decided to file a claim which seems to have rattled them. Bottom line: where is the box? An air cargo was registered over a week ago and their system also shows no record of tracking number. In the past LBC processing of air cargo has been fairly quick with the Cargo on its way the week after registration, but not this one. Did they lose this one too? Another claim coming up!

Four words: Easy peasy lemon squeezy…read more If you're not familiar with this location; the store is found in the far back left of this tight parking lot. The store front sign is small and obscure. Thus you might pass the store; so drive slowly. Customer service is so friendly here. Caveat: they do not help unload boxes from your vehicle. The cost to ship a regular size LBC box is now $75 dollars (due to COVID?) they take cash or credit/debit cards for payment Overall, I am completely satisfied and recommend this LBC location. Shipping goods to The Philippines? Use this place! You will not be disappointed. Cheers!

Outstanding service and extremely reasonable fees. Friendly & professional services. I have yet…read moreto find a service they cannot perform.

Absolutely the worst customer service I've ever had. I emailed my projects to them and as I was…read moretelling her one copy each and before I could tell her double-sided the manager had already printed the project and then left the premises. I asked the girl to call the manager and explain what happened and then I need it double-sided but they were gonna charge me for the single-sided as well. Absolutely the worst experience the worst UPS store so far. They are not deserving of your business.