Ramon, please never close, relocate or go out of business! The employees here are so helpful,…read moreknowledgeable and courteous. A true gem in South Salinas!

Great service! We came for passport pictures and we got a…read morenice gentlemen and happy to help!

The service here is TERRIBLE! They refuse to deliver mail to the east side of town, instead…read moreforcing residents to get PO boxes. Why? My parents, who live on the west side of town, have mail delivered to the house. WHY do I have to go to the post office to get my mail? If that wasn't bad enough, they refuse to give you packages. If your tracking number says your package has been delivered to the post office (remember, you don't have a choice!), good luck getting it. You have to wait for THEM to tell you you can pick up your package, regardless of when it actually arrived. Paid all that extra money for overnight or two day shipping? Be warned: it's wasted money because of how these people handle mail. The service here creates a huge problem when buying things online especially, because you don't always know how a vendor will ship your item. You are forced to put the PO Box for every purchase, because if the vendor ships USPS and you put your street address, you're screwed. This post office will send your package back. Most post offices will at least cross reference addresses and hold your package for you. Gonzales? What a joke. They don't even tell you you received a package. They indiscriminately return to sender. And if your package is delivered on a Friday? Too bad! You won't see your package until Monday because they're too lazy to go get it for you, claiming they're "sorting" it, even if you have the tracking as proof that it was delivered hours ago. This is inexcusable. I shouldn't be forced to use a PO box. I should have mail delivered to my house. I shouldn't have to WAIT for my packages, sometimes for DAYS because the people here refuse to give it to me, even when I have proof it's arrived. This is ABSURD. I would leave zero stars if I could.

The girls at the counter are nice, courteous and knowledgeable about shipping needs. That have…read moreshowed me tricks of the trade and have saved me lots of money as I was shipping ebay items the incorrect way.

Fast, convenient great location go visit before these locations become extinct. A lot of local…read morefoot traffic there

Answer the phone I called several times in a row and all hang ups bad for customer serviceread more

never thought i'd leave a yelp review for a post office but i felt the need to say this is the best…read moreone i've ever had out out of anywhere i've ever lived. everyone i've ever interacted with (mail carriers, in the post office itself, on the phone, etc.) have been a total joy. john our mail carrier is just amazing- so kind, generous, & i always look forward to seeing him. and jennifer at the post office is so incredibly helpful (when i had a mail hold and a package had been scanned but not delivered (FYI i now know that it'll be scanned even with a mail hold on & delivered later), she helped me track it down and got in touch with john who even got it & delivered it that same day after the normal delivery. the team here really does seem to care & always seems to go above and beyond. will really miss them when i move out of pacific grove!

No functioning after-hours mail drop. At the POST OFFICE. Old one out front is welded shut.read more

This post office is a lot slower than the one in Marina, so anytime I'm in the areas I visit this…read morelocation. I needed to ship off my passport renewal application and was too afraid to do it in my own. I came into this location for assistance with shipping out my package and ensuring I have all of the right documents. The first person to help me was very nice and helpful. Unfortunately, when we got to the end of my package she informed me that I have to pay either by check or with a money order as this is all the department of state will accept for passport renewals. I was forced to leave, go to the bank, and come back. At this point, I was helped by a different employee that was helpful- but a little rude. Additionally, I noticed other employees being rude and snappy to customers.

I usually do all my post office business in Marina, but decided to come here. I had a package to…read moremail and drove by a post office, and thought, well, get that chore done. The COVID protocols are in place with markings on the floor to indicate correct social distancing. The service was also outstanding. Goodness. Those Postal Workers having to work under the current circumstances happening in the world. It is quite scary. There was a line, but it moved quickly. I was a bit concerned at being around so many people, but dang it, COVID has everyone, especially me, afraid to be around too many peeps. I probably won't be going out of my way to come to this Post Office location. But only because is not my "go to" Post Office. If you happen to be in this neighborhood and need to mail something, I would say, yes, this Post Office will suffice. Thank you postal workers for doing your job. Happy Yelping Peeps.

Mailbox service and packages in mail boxes service. After hours entry with key and mailing…read moreavailable on site. Need id to set up a box. Great value for the money. Efficient assistance while there.

Amazing customer service from the moment I walked in! I needed a document notarized for work, and…read morethey helped me right away. The staff was very friendly, the wait time was minimal, and I didn't even need an appointment. Super convenient experience!

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

Really lousy customer service from manager JR. We have rented a PO box at this location for many…read moreyears. Since we live out of the area most of the time, it's really convenient to have a local delivery address. We paid our most recent bill ($166 annually for a small box) by mail one week in advance of the 1/31 due date printed on our bill. A few weeks later, I was in town and went to check our box, only to find I had been locked out. When I asked to speak to the manager (JR) he advised me that notices were slipped into boxes in early January that customers had to pay for their renewal by 1/9 in order to avoid a rate increase to $198. If you were out of town during the holidays and didn't get the notice, too bad. Even though we had paid the $166 bill on time, he demanded an additional $32 PLUS a $25 late fee. According to JR, we were responsible for accessing our box on a daily basis in order to receive and act on any such notices of fee increases - even those which conflicted with the bill we were previously mailed. Really? Daily? Where is this ridiculous policy written? JR insisted that this requirement was printed on the USPS PO Box application, but couldn't show me where - because it is not. Bottom line, this Louis DeJoy wannabe could care less about being fair to loyal customers.

This is the second time I've been at a post office where the counter staff seemed unfamiliar with…read morebasic mailing services. I was trying to send a letter Certified Mail with Return Receipt, and I was initially told that this option isn't available for letter-sized envelopes--only for packages. That is incorrect. After clarifying, the staff still appeared unsure how to process either the paper or electronic return receipt options, which led to significant delays and confusion. Ultimately, I spent much longer than necessary at the counter trying to complete a fairly standard mailing service. What stood out most was the lack of clear internal support or quick reference tools for staff when they're uncertain, which results in customers having to troubleshoot the process themselves. For a service as routine as Certified Mail with Return Receipt, I expected a smoother and more consistent experience. There were only two customers ahead of me and it took 35 minutes to send one certified letter.

I love this Post Office and don't understand why people feel the way they do. Most of this is…read moredirected at USPS itself but not at the physical PB Post Office. I just really enjoy the fact every time I go in everyone I've interacted with seems very pleasant. I find it rare to be recognized by name when I go into a place and not only do they know my name, they know who all my associated family is within the area. I've been to nice restaurants regularly, and almost always order the same thing and they can't even acknowledge me in the same way. This place has the small town feel/charm that I wish all local Post Offices had.