The service here is TERRIBLE! They refuse to deliver mail to the east side of town, instead forcing residents to get PO boxes. Why? My parents, who live on the west side of town, have mail delivered to the house. WHY do I have to go to the post office to get my mail? If that wasn't bad enough, they refuse to give you packages. If your tracking number says your package has been delivered to the post office (remember, you don't have a choice!), good luck getting it. You have to wait for THEM to tell you you can pick up your package, regardless of when it actually arrived. Paid all that extra money for overnight or two day shipping? Be warned: it's wasted money because of how these people handle mail. The service here creates a huge problem when buying things online especially, because you don't always know how a vendor will ship your item. You are forced to put the PO Box for every purchase, because if the vendor ships USPS and you put your street address, you're screwed. This post office will send your package back. Most post offices will at least cross reference addresses and hold your package for you. Gonzales? What a joke. They don't even tell you you received a package. They indiscriminately return to sender. And if your package is delivered on a Friday? Too bad! You won't see your package until Monday because they're too lazy to go get it for you, claiming they're "sorting" it, even if you have the tracking as proof that it was delivered hours ago. This is inexcusable. I shouldn't be forced to use a PO box. I should have mail delivered to my house. I shouldn't have to WAIT for my packages, sometimes for DAYS because the people here refuse to give it to me, even when I have proof it's arrived. This is ABSURD. I would leave zero stars if I could. read more

The girls at the counter are nice, courteous and knowledgeable about shipping needs. That have showed me tricks of the trade and have saved me lots of money as I was shipping ebay items the incorrect way. read more

This lady doesn't know what she's talking about. I asked for Certified Mail for a letter because I wanted the tracking option and she LIED and said that Certified Mail doesn't include tracking. She proceeded to tell me that the only way to track a letter is to sent it Priority for EIGHT DOLLARS. NO. I ended up spending six dollars for a signature when I could have easily tracked it for 4. DO NOT SEND OUT PACKAGES HERE. THEY WILL SWINDLE YOU. The only reason I stopped here was because I was driving North, and it was a stop along the way. read more

I have numerous concerns about this post office. I have lived many places in my life and have never run in to a post office with such poor service. 1. they deliver mail to residents on the east side of highway 101 but not the west side. If you live on the west side you have to have a post office box. Shouldn't service be consistent? Keep in mind that the west side of town is closer to the post office. It is not a rural vs in town issue. 2. If your package is not addressed just right, they will send it back. It must have the post office street address and your PO Box number. We can not always control what happens on the other end? We have had very important documents and packages lost in the mail because of this. And sometimes it is a very minor difference. I.E. our personal resident address and PO BOX. Its not like they don't know. I have been told by the post office employee that they knew it belonged to us , but it was incorrect so they sent it back. 3. I was recently in line with several other people to get our packages. A young lady was at the counter turning in a slip to get packages. The post office employee brought out a basket of mail and packages. she told the young lady that she must come in daily to pick up her mail. Enough said, right? Well she took it further and said, "If you don't, we will pull your box". Is that even legal? Aren't they suppose to serve the public? I felt so bad for that young lady. What happens if someone is unexpectedly hospitalized ,or elderly and can't get to the post office? This post office wields way too much unchecked power! I would give them zero stars. In addition, I would like to ask yelp why negative reviews of this post office are hidden? Only positives are showing and I know there are negative reviews too. I personally know of people who have posted negative reviews that are hidden or gone??? read more

This place is excellent to say the least the customer service here is above standard Maria is a gem she is always helpful to my mom impeccable professionalism you won't go wrong coming here read more

I have used Gonzales Post Office since we moved here in 2000 and continue to appreciate the wonderful staff there that I have come to know. Maria, Hope and Sandy-and the young man who relieves Hope-I am sorry I don't know his name-are all very helpful, knowledgeable and are all the essence of what small town service should be. They work very hard and treat the customers with respect and kindness. No one is perfect-of course not-but these ladies (and unnamed gentleman) work very hard at servicing the customers in a very personal, kind and respectful way. Sandy and Maria seem to know everyone by name and I have seen them take extra time and patient care of everyone that comes in when I have been there. We have a lot of elderly folks here in Gonzales and Maria and Sandy are especially kind to them, making sure everything they need is taken care of and explained to them when they go in. It's funny but even if there is a bit of a line-no one complains as they seem to know that time will be given them, too-when it's there turn at the counter! Hope delivers our mail at home and is friendly and very efficient. She is a permanent fixture in our neighborhood and we hope it stays that way for a very long while. I am very grateful for Hope, Sandy, Maria and the young gentleman postal carrier at Gonzales Post Office. It's nice to know that you can count on such wonderful, caring folks as these to handle something as important as your personal mail. I just wanted to post this as I want them to know that all they do for me is appreciated and not taken for granted. read more