Very Rude customer service and its true. If you track your delivery Roger gets angry and tell you…read morego somewhere else and hangs up the phone. Very rude to their kababayan . Irresponsible terrible customer service. They should stop their business if this is their attitude running it. This should be reported to the chamber of commerce or municipal business permit authority.

This is the first time I used their service and due to COVID their shipping was delayed that I…read moreunderstand, the reason for my review is their customer service it's awful, I tried calling them and talk to them they are trying to explain what happen but the way they talk to you is like that you mother one who's asking a favor I payed for their service and they talk to like I got them for free, they are very arrogant and rude on the phone. Never ever using this shipping company. I'll giving they zero star for that.

Polite, courteous, on time. Just what I want in a courier serviceread more

Just encountered this lady driving on the highway. Very dangerous!!! Cutting off cars then slowing…read moredown. She followed us with headlights beaming on us for several minutes because we didn't allow her to cut us off. Horrible!!!

Worst delivery service! Package was supposed to be delivered 2 days ago and never showed. The notes…read moresay they "attempted" to deliver which I a complete lie! People were home all day waiting for the package. There are no gates or codes or anything to get to the front door either. They simply didn't do their job and put a stupid false note on the delivery status. Stop using this service!!

Worst courier ever. Can't even count the times they've claimed they delivered to my rural address…read moreyet nothing arrived. I have a driveway alarm and motion activated cameras, so I know exactly when deliveries happen. I will not patronize any business that I know uses OnTrac for shipping. They are liars.

Why put a number to call when no one is there to pick up or is the phone even working?! And hours…read morenot listed?! Come on! Do you want your business thrive? Guess not.

I don't know much about this business but I can tell you their drivers are inconsiderate and…read moredown-right dangerous. I was driving north on 101 near Gilroy yesterday when one of the drivers nearly ran me off the road and then continued to taunt me and take a video of me on his phone when he finally passed me. I called the number on the truck but only got their uncaring answering service who promised I would receive follow-up from their management but I never did. Please tell me how you can condone such awful behavior not to mention the stupidity of acting in such a way in a WORK vehicle... not very smart.

Speedy, professional, and extremely friendly. This is the best delivery service in Monterey…read moreCounty! I highly recommend to my colleagues to use this service when sending important legal documents, real estate paperwork, foreclosure notifications, medical transcripts, and blueprints. I love seeing the blue logo throughout town!

Fantastic business. Highly safe and reliable. I needed help getting a suitcase purchase from the…read moredepartment store to my parents (gift), but I live too far to drive and do this myself. John was polite, kind, & responsive. His service made my day since I couldn't have gotten this gift for my parents in time for their trip otherwise.

John and his company Errand Assistants are outstanding! His Carmel / Monterey-based business has…read morebeen a HUGE help for us that don't live in the area. We have used this company several times to assist clients and our family in the Carmel area with a variety of important needs that John was able to provide. Honestly, it can be difficult to find a business that is willing to provide a variety of delivery / courier services, while being super responsive, flexible, and willing to think "out of the box" if necessary. John and his company do just that. He is a supreme pleasure to work with, always provides professional service, and with a great attitude...AND, great communication throughout the entire process. We highly recommend his company's services!

We needed somebody immediately, and there was no hassle to get scheduled and deliver our Showroom…read moredisplays/supplies into a storage room. They are the best! No question.

From the owner: We provide a comprehensive range of delivery options tailored to meet your needs, including…read moreon-demand, same-day, and scheduled services. Booking with us is effortlessly convenient, available through our user-friendly website, mobile application, or simply by giving us a call, ensuring accessibility 24 hours a day, 7 days a week. Once booked, you gain full control over your deliveries with our intuitive online platform, allowing you to manage and track your items seamlessly. Enjoy peace of mind with real-time location updates and photo confirmation, ensuring the security and transparency of your delivery every step of the way. With us, sending and receiving parcels has never been more efficient or hassle-free.

Worst company. Don't ever use this company for shipping. They do not know how to find addresses nor…read morewill they even allow a customer to help them with where they are shipping things they are very condescending and instead of taking responsibility for shipping to the wrong address they were willing to risk losing a $30,000 piece of equipment just to be right. Horrible company.

always bad delivery and late. even no show to the adress and they mark it as custumer no at homeread more

Non responsive, dont care about customer service. You need to try to be this bad at what you do…read more Very disappointed.

re: Wine Deliveries…read more Some things you just shouldn't do. Ruining the wine experience for people is one of those things. You really have to TRY to be this bad. Consistent conscious decisions to provide exceptionally poor service must be made in order to really be THIS incompetent. I don't know HOW the GSO "people" stay in business. They are incapable of making a delivery on time. Each driver apparently operates within his/her own individual time-frame, regardless of what is scheduled. Drivers regularly fail to show up, or arrive whenever they feel like, waaaay after the arranged 4-hour window. Or just as bad... hours BEFORE the window. Last month, the driver even attempted delivery on a different DAY then arranged. This is unacceptable when the package contains alcohol and requires a signature. Not to mention all the extra jostling around the bottles are receiving. If you do actually receive your wine, it arrives boiling hot, regardless of the weather and temperature outside. Yep, I think they must actually heat the stuff up before delivering it. The delivery personnel don't speak English and drive in their own run-down personal cars, windows down, and it's certainly not "climate controlled" in any way, despite what blather the fraudulent customer service reps attempt to persuade you to believe. From my experience, these personal cars often break down and cause late deliveries. At least that's the average reason that customer service provides me with. I'm on hold with customer service as I type this... apparently my driver has been having car problems all day. Was I notified? Nah. So I've been waiting here all day for no reason? Of course. And yes, folks, this is only the beginning... There is zero accountability at GSO. Negative accountability, actually... because as previously mentioned, one has to legitimately put forth an effort to be this irresponsible. Perhaps employees receive bonuses for achieving angry customers? Maybe the employees are vengeful against the owners and are maliciously attempting to drill the business into the ground?? Maybe the GSO is owned by the Taliban??? Drivers have complete discretion to just blow off a delivery, with absolutely no repercussions. Many times, month after month, it's been the same damn non-English speaking delivery dude mucking it up again. I can't understand why any reputable wine distribution business would use this service. Yeah, it's REALLY that bad; avoid at ALL costs kind of bad. So how does GSO even exist? Are they a front for a money laundering scheme?? At least THAT would make some sense. I'm off the phone now. Customer service has received no updated information, and cannot even communicate with tracking department or drivers. A supervisor can, but don't expect a solution. Don't expect things to be handled like a real business. These schlep-rocks are incapable of instituting "fixes" for failed or late deliveries. I can't tell you how many times I have been ASSURED by a supervisor that my wine packages will be delivered, yet each and every single time they are not. The BS that spews from these "supervisor's" mouths really makes it all worse. They will insist that your delivery is still coming, and keep you waiting at home in the mistaken belief that your package really will be delivered by that late 8pm deadline, even though it was originally scheduled by 4pm. Then at around 9pm you realize you've been swindled out of your time, waiting around for nine hours for something that will not be arriving - that you've been lied to over and over again as if it's a game - and yes, you get to go through this wonderful cycle of ludicrous inefficiency and BS again another day. Maybe even a couple more times! Isn't that a great service this company provides?! The employees must enjoy it, at least. Taking money out of your pocket is what they're doing. Time lost is far more valuable than a bargain deal on a case of wine that costs you several hours to try and receive. And if you add in the frustration factor, this company should be paying us to deliver our bottles. This cycle of failure has happened so many times now, that the only logical and possible conclusion is that every single employee there is trained to just tell you what you want to hear, that they hire any TomDickHarry around to drive about and deliver packages, and not a one of them has any desire to succeed at their job description. Winners, all of them. Unfortunately, the majority of wine clubs don't offer any other shipping options. I'd gladly pay MUCH MUCH more to not ever have to deal with this garbage and it's "employees" again. So the only real solution = no more wine clubs that use GSO. Special Thanks to customer service supervisor "TAMMY" and her "promise of delivery" for helping make this review so special. And a Shout Out to "Lea" too, for feeding me false glimmers of hope all day today that held me home for these past 9 hours. Go GSO!!!