This post office is inconsistent when delivering mail that has been paid for with the expectation…read morethat the items get delivered. Mail is consistently dropped off at random locations that are not the marked delivery address on the parcel. Moreover, packages are left along side wooded driveways half a mile away from the residence, left at unrelated gated communities, or other random addresses. Recently, the post office has started to mark the items out for delivery, then returns the items to the post office and "hands off" the item to an "agent" and then marks the item as delivered. The item is then transported back to a facility in San Jose with no indication where the package is or is going to, all at the same time being marked and communicated both to the shipper and recipient as "delivered." Furthermore, you have no way, besides driving to the post office, to talk to a postal representative to resolve the issue - which the are incapable of resolving. All communications via the automated phone service take hours and lead to no resolution, as the automated telephone service is not capable of resolving the issue nor is it able to transfer you to a human.

What makes this place great is hardly anyone goes here so there is no line and they are very nice.read more

The postmaster is always friendly, polite, efficient, helpful and knowledgeable. Less expensive for…read moremailing packages than other outlets.

Friendly service and much quicker lines than the other post offices in the area. Services a small…read moretown with usually only one employee at the counter but always great service.

Easy drop off process. Staff was apathetic. Clean facility. Short line on a Friday at 1530…read moresurprisingly.

Answer your phone! You haven't delivered my hold mail and I have packages in the delivery that I…read moreneed. This has happened before and the mail delivery person acted surprised that I wanted my mail!

This post office is fine. Location is great with a private parking lot. However, the person I got…read morewasn't the utmost friendly. Despite that, line went smoothly. Overall, got what I needed done in a timely manner.

This post office is a lot slower than the one in Marina, so anytime I'm in the areas I visit this…read morelocation. I needed to ship off my passport renewal application and was too afraid to do it in my own. I came into this location for assistance with shipping out my package and ensuring I have all of the right documents. The first person to help me was very nice and helpful. Unfortunately, when we got to the end of my package she informed me that I have to pay either by check or with a money order as this is all the department of state will accept for passport renewals. I was forced to leave, go to the bank, and come back. At this point, I was helped by a different employee that was helpful- but a little rude. Additionally, I noticed other employees being rude and snappy to customers.

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

Really lousy customer service from manager JR. We have rented a PO box at this location for many…read moreyears. Since we live out of the area most of the time, it's really convenient to have a local delivery address. We paid our most recent bill ($166 annually for a small box) by mail one week in advance of the 1/31 due date printed on our bill. A few weeks later, I was in town and went to check our box, only to find I had been locked out. When I asked to speak to the manager (JR) he advised me that notices were slipped into boxes in early January that customers had to pay for their renewal by 1/9 in order to avoid a rate increase to $198. If you were out of town during the holidays and didn't get the notice, too bad. Even though we had paid the $166 bill on time, he demanded an additional $32 PLUS a $25 late fee. According to JR, we were responsible for accessing our box on a daily basis in order to receive and act on any such notices of fee increases - even those which conflicted with the bill we were previously mailed. Really? Daily? Where is this ridiculous policy written? JR insisted that this requirement was printed on the USPS PO Box application, but couldn't show me where - because it is not. Bottom line, this Louis DeJoy wannabe could care less about being fair to loyal customers.

service is very slow, a lot of other people's mail in my box. also long line to pick up your…read morepackages. not to mention the very inconvenient hours of service: 9:00 - 4:00? people work out of town and normally start work before 9:00 am and return home after 4:00 pm very inconvenient.

How are on base post offices always so bad?! Not only do they open late (0930), but the attendant…read morewas rude and berated me when I asked about different rates for shipping packages. Very disappointing experience, USPS.

Manned by the affable and intelligent George, this is a post office worth using. Sure, with only…read moreone guy behind the counter, it can be a while before you get served if there's a line, so just go during class time. George is a gem. He's witty, and--gasp!--a conservative, so conversations with him are much more interesting than you might expect. He's also helpful, and will guide you through whatever postal bureaucratic hurdles you need help with. The only downsides are as follows: * Closes early (3:30? 4:00?) * No passport services (go downtown or to PG) * Can get backed up (as noted above) * Inaccessible if you can't get on base My post office of choice. Recommended.

New postal drivers an absolute joke after living on the Monterey Peninsula for over 30 years. I now…read morecannot stand the USPS. Constantly says my box is full with nothing in it. I have filled out formal complaints, I have left a note in the mailbox to quit holding my mail. Nobody reaches out to help and still can't seem to get my mail. Most incompetent mail service in history.

This post office has the greatest staff members that know how to treat their costomers with…read morerespect! Thank You so much!!

Ramon, please never close, relocate or go out of business! The employees here are so helpful,…read moreknowledgeable and courteous. A true gem in South Salinas!

Great service! We came for passport pictures and we got a…read morenice gentlemen and happy to help!