never thought i'd leave a yelp review for a post office but i felt the need to say this is the best…read moreone i've ever had out out of anywhere i've ever lived. everyone i've ever interacted with (mail carriers, in the post office itself, on the phone, etc.) have been a total joy. john our mail carrier is just amazing- so kind, generous, & i always look forward to seeing him. and jennifer at the post office is so incredibly helpful (when i had a mail hold and a package had been scanned but not delivered (FYI i now know that it'll be scanned even with a mail hold on & delivered later), she helped me track it down and got in touch with john who even got it & delivered it that same day after the normal delivery. the team here really does seem to care & always seems to go above and beyond. will really miss them when i move out of pacific grove!

What is wrong with this place???…read more They did not process my change of address for weeks until I went in person so weeks of mail was returned to sender or destroyed. The delivery workers drop mail in the gutter! I have to fish out my mail in the street because it somehow does not all get placed into my standard mailbox. I would expect better service and competency. Very frustrated.

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

Hey everyone, today the folks at the Post Office did me a solid favor. I had mailed my passport for…read morerenewal and a few hours later realized it would be needed for a quick trip to Mexico. The employees went out of their way to find it just before the truck arrived for the evening! Great customer service with a human touch.

My review is slightly biased since I do not rely on getting my mail at the Carmel by the Sea Post…read moreOffice. For those who don't know, Carmel By the Sea does not have home delivery of mail. Residents need to go to the Post Office and pick up their mail. The hours are limited and as one would imagine, service is well at a level less than a tired tortoise. If you're on vacation and want to get some free nostalgia, then the Carmel By the Sea Post Office is for you. My last visit was completely nostalgic but it wasn't always this way. I often accompanied my father to check the mail in the PO Box as a little kid. He would take a break from being a chef at the restaurant he worked and later owned and ask me if I wanted to come along. As any kid would, I gladly accompanied him on the short walk from Dolores and 7th to Dolores and 5th. Along the way, we would check out rival restaurants and pop into fellow shop owners, and say hello. Once in the Post Office, I marveled how my Dad was able to turn the knob/ dial to the selected letters to open the tiny rectangular brass mailbox and retrieve the mail. When I think about it now, it reminds me of the same precision a safe-cracker uses to open a vault. The turns and counter-turns were so exact that one little mistake resulted in the mailbox not opening. One afternoon after the restaurant closed, I asked my Dad, if he would teach me how open to the coveted brass mailbox of 6629 in the Carmel by the Sea Post Office. We briskly made the walk all the way to the Post Office. He showed me twice how to open it but alas I failed on my tries. It was so mesmerizing when he did it that I could not pay attention long enough to remember the steps. My Dad stayed patient when others would have said, 'let's go. He decided to show me smaller steps and let me practice the smaller steps until I had them down before adding the next turn and counter-turn. What probably felt like an eternity for him, which was more like forty minutes, I achieved my first success in opening the mailbox. It was a combination of Christmas morning and winning a game of Checkers for me at that time. When the Carmel Rancho branch opened later, they too had PO boxes but they were all of the keyed variety so I was not able to hone my craft but I still remember that PO Box number. 221054. When I recently returned, I tried desperately to remember the steps he taught me so many years ago. I was hopeful that I would be able to open it and achieve glory once more but alas like so many times prior I failed so epically. I will always remember the Carmel Post Office fondly but I am thankful that I don't have to rely on it for mail but I just once, I would not mind tackling the brass dials one more time maybe with my kids or grandkids. We'll see.

If you have a choice, only have Sharon wait on you. Otherwise go to another post office.read more

Easy drop off process. Staff was apathetic. Clean facility. Short line on a Friday at 1530…read moresurprisingly.

Answer your phone! You haven't delivered my hold mail and I have packages in the delivery that I…read moreneed. This has happened before and the mail delivery person acted surprised that I wanted my mail!

Unfortunately, I recently had a negative experience at this location with an employee. We had a…read morevery simple interaction but I was surprised and disappointed by her condescending tone and negative attitude while I was shipping a few packages. For such a small town, it's a bummer that the staff at this USPS isn't a bit kinder and more polite to customers. I'll head to a different USPS location in the future to avoid the rude attitude.

This USPS has grouchy & lazy workers with the worst customer service. The Asian lady was yelling…read more at the person in front of me because she refused to give him a refund for the stamps he wanted to return because he had difficulty peeling it due to his arthritis. She could've been nicer about. When it was my turn she didn't even try to help me look for my package. Miserable people like her shouldn't be working in customer service.

How are on base post offices always so bad?! Not only do they open late (0930), but the attendant…read morewas rude and berated me when I asked about different rates for shipping packages. Very disappointing experience, USPS.

Manned by the affable and intelligent George, this is a post office worth using. Sure, with only…read moreone guy behind the counter, it can be a while before you get served if there's a line, so just go during class time. George is a gem. He's witty, and--gasp!--a conservative, so conversations with him are much more interesting than you might expect. He's also helpful, and will guide you through whatever postal bureaucratic hurdles you need help with. The only downsides are as follows: * Closes early (3:30? 4:00?) * No passport services (go downtown or to PG) * Can get backed up (as noted above) * Inaccessible if you can't get on base My post office of choice. Recommended.

I want to recognize the outstanding service at the UPS Store at Mid Valley…read more Candace always goes above and beyond without complaint. I needed all my receipts from all of 2024 and she scanned them all to me for tax purposes! Hats off to the employees at this store!

Every homeowner in Carmel knows how screwy the USPS can be. Sue runs a tight shop & their boxes are…read morea convenient way to pick up your mail daily or after hours with a key. Another nice thing about having a box is their package receiving services provide a physical address as well as the obvious safety factor. Jared handles all my boxes like a pro. Definitely recommend. Friendly front staff too.

I have been a customer at this UPS location for many years and have always received excellent and…read moreprofessional service with outstanding staff. Special shout out to Steve, who made me feel extra welcome as the first customer in their newly renovated premises. This is such a welcome business in this area and I wish them continued success.

Fantastic service provided by Matt and the entire Carmel Crossroads Blvd UPS Store team! Matt made…read morethe process of renting a mailbox very easy. All the staff members who have assisted me with my mail, and receiving, returning, and shipping packages have been very friendly, efficient, and go above and beyond - for example, offering to carry larger/heavier boxes to my car. The lines (rare) move very quickly. Even during their current remodel, they have created systems to allow them to continue providing uninterrupted service. Thanks for all the positive experiences. Highly recommend the Crossroads location!

New postal drivers an absolute joke after living on the Monterey Peninsula for over 30 years. I now…read morecannot stand the USPS. Constantly says my box is full with nothing in it. I have filled out formal complaints, I have left a note in the mailbox to quit holding my mail. Nobody reaches out to help and still can't seem to get my mail. Most incompetent mail service in history.

This post office has the greatest staff members that know how to treat their costomers with…read morerespect! Thank You so much!!

Eric has been helping us ship things home from Carmel for years. Friendly professional service. He…read moredoes an amazing job packing and making sure things are just right. He finds the best deals whether it's via USPS, FedEx, or UPS. Everything we've shipped from there has always made it home on time and nothing has ever been broken. This is the only place we use to ship the extra clothes and things we buy in Carmel when we don't have room in our luggage.

Pak Mail Carmel helped my boyfriend get a package that was totally lost! They are super kind in…read morethere, knowledgeable and have great relationships with the USPS office in downtown Carmel and the various delivery drivers. Because of this, they were able to get the package for us before it had to go back to the shipper. They made our day go from postal hell to an actual fantastic day. Thank you guys so much. You are amazing and ended up making me look like the hero :)