Was trying something a bit tricky (trying to get homemade playing cards printed for a game). Staff…read morewas really helpful, walking me through all the different cardstock they had on hand, helping me print test pages. 100/10 customer service, really great staff.

Fawzi at fedex is the best! He went above and beyond and really knows what he's doing. Super…read morehelpful and great customer service.

never thought i'd leave a yelp review for a post office but i felt the need to say this is the best…read moreone i've ever had out out of anywhere i've ever lived. everyone i've ever interacted with (mail carriers, in the post office itself, on the phone, etc.) have been a total joy. john our mail carrier is just amazing- so kind, generous, & i always look forward to seeing him. and jennifer at the post office is so incredibly helpful (when i had a mail hold and a package had been scanned but not delivered (FYI i now know that it'll be scanned even with a mail hold on & delivered later), she helped me track it down and got in touch with john who even got it & delivered it that same day after the normal delivery. the team here really does seem to care & always seems to go above and beyond. will really miss them when i move out of pacific grove!

No functioning after-hours mail drop. At the POST OFFICE. Old one out front is welded shut.read more

Great customer service for a non customer ! I messed up and directed my urgent package here (long…read morestory); by the time i realized this wasn't a fedex storage spot, it was in transit ... in a panic, I called Danny and he was kind enough to not only accept the package but let me know when it arrived and didn't charge me for my fiasco. I think Jeff would be pleased to know how well Danny is serving us here in CV! Big THANKS to Danny for saving the day for me !!

Could not say enough adjectively positive words about this place and the owners... They were great…read morefun to chat with, made the issue of notarizing for the city easy and a pleasure and bent over backwards to help us.. Cannot recommend them enough ! P.S - Also attached to a great little store so bring plenty of time and money as you will thank me later :-)

Jackie and Lindsay are fantastic! I can't imagine anyone doing a better job. Jackie is the owner…read moreand they both are there working a lot. They are friendly, competent, extremely customer service oriented, and constantly making service improvements. We are in and out of town a lot and rely on them to ship quite a bit of stuff for us and also to receive a lot of shipments--and they always come through for us. This is a quintessential customer service business, and to succeed in it you have to provide a very high level of service, and this is something they do in spades day in and day out. As you can tell, I can't say enough good things about them! Give them a try, you won't be disappointed!

Eric has been helping us ship things home from Carmel for years. Friendly professional service. He…read moredoes an amazing job packing and making sure things are just right. He finds the best deals whether it's via USPS, FedEx, or UPS. Everything we've shipped from there has always made it home on time and nothing has ever been broken. This is the only place we use to ship the extra clothes and things we buy in Carmel when we don't have room in our luggage.

Ramon, please never close, relocate or go out of business! The employees here are so helpful,…read moreknowledgeable and courteous. A true gem in South Salinas!

Great service! We came for passport pictures and we got a…read morenice gentlemen and happy to help!

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

Really lousy customer service from manager JR. We have rented a PO box at this location for many…read moreyears. Since we live out of the area most of the time, it's really convenient to have a local delivery address. We paid our most recent bill ($166 annually for a small box) by mail one week in advance of the 1/31 due date printed on our bill. A few weeks later, I was in town and went to check our box, only to find I had been locked out. When I asked to speak to the manager (JR) he advised me that notices were slipped into boxes in early January that customers had to pay for their renewal by 1/9 in order to avoid a rate increase to $198. If you were out of town during the holidays and didn't get the notice, too bad. Even though we had paid the $166 bill on time, he demanded an additional $32 PLUS a $25 late fee. According to JR, we were responsible for accessing our box on a daily basis in order to receive and act on any such notices of fee increases - even those which conflicted with the bill we were previously mailed. Really? Daily? Where is this ridiculous policy written? JR insisted that this requirement was printed on the USPS PO Box application, but couldn't show me where - because it is not. Bottom line, this Louis DeJoy wannabe could care less about being fair to loyal customers.

Fast, convenient great location go visit before these locations become extinct. A lot of local…read morefoot traffic there

Answer the phone I called several times in a row and all hang ups bad for customer serviceread more

This post office is a lot slower than the one in Marina, so anytime I'm in the areas I visit this…read morelocation. I needed to ship off my passport renewal application and was too afraid to do it in my own. I came into this location for assistance with shipping out my package and ensuring I have all of the right documents. The first person to help me was very nice and helpful. Unfortunately, when we got to the end of my package she informed me that I have to pay either by check or with a money order as this is all the department of state will accept for passport renewals. I was forced to leave, go to the bank, and come back. At this point, I was helped by a different employee that was helpful- but a little rude. Additionally, I noticed other employees being rude and snappy to customers.

I usually do all my post office business in Marina, but decided to come here. I had a package to…read moremail and drove by a post office, and thought, well, get that chore done. The COVID protocols are in place with markings on the floor to indicate correct social distancing. The service was also outstanding. Goodness. Those Postal Workers having to work under the current circumstances happening in the world. It is quite scary. There was a line, but it moved quickly. I was a bit concerned at being around so many people, but dang it, COVID has everyone, especially me, afraid to be around too many peeps. I probably won't be going out of my way to come to this Post Office location. But only because is not my "go to" Post Office. If you happen to be in this neighborhood and need to mail something, I would say, yes, this Post Office will suffice. Thank you postal workers for doing your job. Happy Yelping Peeps.