My review is slightly biased since I do not rely on getting my mail at the Carmel by the Sea Post…read moreOffice. For those who don't know, Carmel By the Sea does not have home delivery of mail. Residents need to go to the Post Office and pick up their mail. The hours are limited and as one would imagine, service is well at a level less than a tired tortoise. If you're on vacation and want to get some free nostalgia, then the Carmel By the Sea Post Office is for you. My last visit was completely nostalgic but it wasn't always this way. I often accompanied my father to check the mail in the PO Box as a little kid. He would take a break from being a chef at the restaurant he worked and later owned and ask me if I wanted to come along. As any kid would, I gladly accompanied him on the short walk from Dolores and 7th to Dolores and 5th. Along the way, we would check out rival restaurants and pop into fellow shop owners, and say hello. Once in the Post Office, I marveled how my Dad was able to turn the knob/ dial to the selected letters to open the tiny rectangular brass mailbox and retrieve the mail. When I think about it now, it reminds me of the same precision a safe-cracker uses to open a vault. The turns and counter-turns were so exact that one little mistake resulted in the mailbox not opening. One afternoon after the restaurant closed, I asked my Dad, if he would teach me how open to the coveted brass mailbox of 6629 in the Carmel by the Sea Post Office. We briskly made the walk all the way to the Post Office. He showed me twice how to open it but alas I failed on my tries. It was so mesmerizing when he did it that I could not pay attention long enough to remember the steps. My Dad stayed patient when others would have said, 'let's go. He decided to show me smaller steps and let me practice the smaller steps until I had them down before adding the next turn and counter-turn. What probably felt like an eternity for him, which was more like forty minutes, I achieved my first success in opening the mailbox. It was a combination of Christmas morning and winning a game of Checkers for me at that time. When the Carmel Rancho branch opened later, they too had PO boxes but they were all of the keyed variety so I was not able to hone my craft but I still remember that PO Box number. 221054. When I recently returned, I tried desperately to remember the steps he taught me so many years ago. I was hopeful that I would be able to open it and achieve glory once more but alas like so many times prior I failed so epically. I will always remember the Carmel Post Office fondly but I am thankful that I don't have to rely on it for mail but I just once, I would not mind tackling the brass dials one more time maybe with my kids or grandkids. We'll see.

Edit as of 11/26/2022: I always mail a postcard to myself. I…read morelive in the bay area and have not received my postcard. Also I mailed 25 letters, internationally and US over 2 weeks ago. None of my letters arrived to the receiver. I dont think she ever put them through. It is a FEDERAL crime to interfere with USPS mail!!! Edit as of 11/21/2022: Th asian lady behind the counter is quite possibly a horrible, mistable person. I got 5 of my letters back in my mailbox today. 2 US, 3 Internationals. As an avid letter writer, this is not cheap. The USPS has increased the price of their stamps at least 2 times or more this year. I weighed and stamped my letters accurately. Despite this, I requested the asian lady to check all of my letters and make sure that my letters had sufficient postage. With an attitude, she sarcasatically looked at all of my letters and said they were stamped sufficiently. Regardless, she still cancelled all of my stamps with a black marker. She did this herself because it never left Carmel-by-the Sea post office. To the asian lady: You are a horrible worker. You don't do the USPS justice. you actually put them to shame. I will be contacting your supervisor to put your terrible work ethic to light... ----------------------------------------------------------- I wrote out and stamped all of my Carmel-by-Sea postcards last night and was excited to go inside the post office to get the Carmel-by-the-Sea post mark. I came into the post office with a smile and requested my letters and postcards be postmarked individually. The asian woman behind the counter was quite unfriendly and grouchy. She said; "We don't postmark here. Only in San Jose office." I can't believe Carmel-by-the-Sea does not have a postmark available. After all, it is a tourist destination! Either she was lazy to postmark my mail or maybe she was telling the truth. If anyone reading this knows the answer, i'd love some factual clarity. I'm an avid lover of hand written letters and go to the post office often and when on my vacations. Almost all post offices have their special postmark. Bad attitude. No postmark. Very disappointed.!

I had bought an anniversary gift for my husband from amazon to be delivered to our home in Carmel…read moreand got a reply that it had been delivered, but could not find it anywhere. After verifying the right address waiting 3 days, I contacted the post office in Carmel (crossroads) and spoke with LuLu. She was very kind and polite and promised she would find the package. The next day when I called again she found it and waited for me to pick it up later in the day. She went above and beyond and I am very grateful for the very friendly service! Quenlyn Larson Carmel, CA

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

I want to recognize the outstanding service at the UPS Store at Mid Valley…read more Candace always goes above and beyond without complaint. I needed all my receipts from all of 2024 and she scanned them all to me for tax purposes! Hats off to the employees at this store!

Every homeowner in Carmel knows how screwy the USPS can be. Sue runs a tight shop & their boxes are…read morea convenient way to pick up your mail daily or after hours with a key. Another nice thing about having a box is their package receiving services provide a physical address as well as the obvious safety factor. Jared handles all my boxes like a pro. Definitely recommend. Friendly front staff too.

This is the second time I've been at a post office where the counter staff seemed unfamiliar with…read morebasic mailing services. I was trying to send a letter Certified Mail with Return Receipt, and I was initially told that this option isn't available for letter-sized envelopes--only for packages. That is incorrect. After clarifying, the staff still appeared unsure how to process either the paper or electronic return receipt options, which led to significant delays and confusion. Ultimately, I spent much longer than necessary at the counter trying to complete a fairly standard mailing service. What stood out most was the lack of clear internal support or quick reference tools for staff when they're uncertain, which results in customers having to troubleshoot the process themselves. For a service as routine as Certified Mail with Return Receipt, I expected a smoother and more consistent experience. There were only two customers ahead of me and it took 35 minutes to send one certified letter.

I love this Post Office and don't understand why people feel the way they do. Most of this is…read moredirected at USPS itself but not at the physical PB Post Office. I just really enjoy the fact every time I go in everyone I've interacted with seems very pleasant. I find it rare to be recognized by name when I go into a place and not only do they know my name, they know who all my associated family is within the area. I've been to nice restaurants regularly, and almost always order the same thing and they can't even acknowledge me in the same way. This place has the small town feel/charm that I wish all local Post Offices had.

This place is the best! It's such a major upgrade from what it was years ago--super organized,…read moreclean, and user-friendly. I especially love that I can have my Amazon packages delivered here since Carmel addresses can be a little tricky. Everyone is always friendly and helpful, too. Such a great service to have in town!

Jackie and Lindsay are fantastic! I can't imagine anyone doing a better job. Jackie is the owner…read moreand they both are there working a lot. They are friendly, competent, extremely customer service oriented, and constantly making service improvements. We are in and out of town a lot and rely on them to ship quite a bit of stuff for us and also to receive a lot of shipments--and they always come through for us. This is a quintessential customer service business, and to succeed in it you have to provide a very high level of service, and this is something they do in spades day in and day out. As you can tell, I can't say enough good things about them! Give them a try, you won't be disappointed!

So as a proud "box owner" I may have a slightly different experience than the one timers who ship…read morethings at Christmas. The people who work there grab my mail for me when they see me pull up in my car. They've accepted pallets of product I've ordered without complaint and the place seems to be staffed adequately with very low turnover. They're in the mall so it gets super busy but I've still never waited long. Tip: Fridays are free popcorn day. Pack floss. Review credentials: I've been coming to this place several times a week for over a year.

This UPS store at the Del Monte Center just charged us $3.00 (Friday, January 30, 2026 at appx…read more 10:10am) TO PRINT the UPS shipping return label for a return we were making via UPS. Awful.

For those of us who don't have street addresses, this place is a godsend. They've been handling my…read moredeliveries and returns for years now and every single person who works there is not only efficient and helpful, but they're also friendly and personable. I have never once had a bad experience, they know what they're doing. And now the store has been completely renovated and is even better for customers!

Couldn't be worse. They lose packages ALL THE TIME have given me other peoples packages. They even…read morelost a wheel chair that I purchased for my disabled father. They deny all of it and treat you like dirt. Don't use if possible.

I went in for the first time to drop off an important FedEx package. At first I it seemed that…read morethere was no one at all in the store. I was about to leave when I spied a young man silently observing me behind a counter. I told him about my package. He told me to put my package on a shelf marked Fedex Ground. I replied that I had a Fedex Express package. and put the package on the Fedex Express shelf. He did not print out a reciept for me, so I had to ask him to do so. It seemed to me that he was comitted to doing as little as possible.

Convenient location with some parking - street parking is plentiful. Very efficient staff.read more

Mailbox service and packages in mail boxes service. After hours entry with key and mailing…read moreavailable on site. Need id to set up a box. Great value for the money. Efficient assistance while there.

Amazing customer service from the moment I walked in! I needed a document notarized for work, and…read morethey helped me right away. The staff was very friendly, the wait time was minimal, and I didn't even need an appointment. Super convenient experience!

Could not say enough adjectively positive words about this place and the owners... They were great…read morefun to chat with, made the issue of notarizing for the city easy and a pleasure and bent over backwards to help us.. Cannot recommend them enough ! P.S - Also attached to a great little store so bring plenty of time and money as you will thank me later :-)

Great customer service for a non customer ! I messed up and directed my urgent package here (long…read morestory); by the time i realized this wasn't a fedex storage spot, it was in transit ... in a panic, I called Danny and he was kind enough to not only accept the package but let me know when it arrived and didn't charge me for my fiasco. I think Jeff would be pleased to know how well Danny is serving us here in CV! Big THANKS to Danny for saving the day for me !!