My review is slightly biased since I do not rely on getting my mail at the Carmel by the Sea Post…read moreOffice. For those who don't know, Carmel By the Sea does not have home delivery of mail. Residents need to go to the Post Office and pick up their mail. The hours are limited and as one would imagine, service is well at a level less than a tired tortoise. If you're on vacation and want to get some free nostalgia, then the Carmel By the Sea Post Office is for you. My last visit was completely nostalgic but it wasn't always this way. I often accompanied my father to check the mail in the PO Box as a little kid. He would take a break from being a chef at the restaurant he worked and later owned and ask me if I wanted to come along. As any kid would, I gladly accompanied him on the short walk from Dolores and 7th to Dolores and 5th. Along the way, we would check out rival restaurants and pop into fellow shop owners, and say hello. Once in the Post Office, I marveled how my Dad was able to turn the knob/ dial to the selected letters to open the tiny rectangular brass mailbox and retrieve the mail. When I think about it now, it reminds me of the same precision a safe-cracker uses to open a vault. The turns and counter-turns were so exact that one little mistake resulted in the mailbox not opening. One afternoon after the restaurant closed, I asked my Dad, if he would teach me how open to the coveted brass mailbox of 6629 in the Carmel by the Sea Post Office. We briskly made the walk all the way to the Post Office. He showed me twice how to open it but alas I failed on my tries. It was so mesmerizing when he did it that I could not pay attention long enough to remember the steps. My Dad stayed patient when others would have said, 'let's go. He decided to show me smaller steps and let me practice the smaller steps until I had them down before adding the next turn and counter-turn. What probably felt like an eternity for him, which was more like forty minutes, I achieved my first success in opening the mailbox. It was a combination of Christmas morning and winning a game of Checkers for me at that time. When the Carmel Rancho branch opened later, they too had PO boxes but they were all of the keyed variety so I was not able to hone my craft but I still remember that PO Box number. 221054. When I recently returned, I tried desperately to remember the steps he taught me so many years ago. I was hopeful that I would be able to open it and achieve glory once more but alas like so many times prior I failed so epically. I will always remember the Carmel Post Office fondly but I am thankful that I don't have to rely on it for mail but I just once, I would not mind tackling the brass dials one more time maybe with my kids or grandkids. We'll see.

If you have a choice, only have Sharon wait on you. Otherwise go to another post office.read more

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

Really lousy customer service from manager JR. We have rented a PO box at this location for many…read moreyears. Since we live out of the area most of the time, it's really convenient to have a local delivery address. We paid our most recent bill ($166 annually for a small box) by mail one week in advance of the 1/31 due date printed on our bill. A few weeks later, I was in town and went to check our box, only to find I had been locked out. When I asked to speak to the manager (JR) he advised me that notices were slipped into boxes in early January that customers had to pay for their renewal by 1/9 in order to avoid a rate increase to $198. If you were out of town during the holidays and didn't get the notice, too bad. Even though we had paid the $166 bill on time, he demanded an additional $32 PLUS a $25 late fee. According to JR, we were responsible for accessing our box on a daily basis in order to receive and act on any such notices of fee increases - even those which conflicted with the bill we were previously mailed. Really? Daily? Where is this ridiculous policy written? JR insisted that this requirement was printed on the USPS PO Box application, but couldn't show me where - because it is not. Bottom line, this Louis DeJoy wannabe could care less about being fair to loyal customers.

I want to recognize the outstanding service at the UPS Store at Mid Valley…read more Candace always goes above and beyond without complaint. I needed all my receipts from all of 2024 and she scanned them all to me for tax purposes! Hats off to the employees at this store!

Every homeowner in Carmel knows how screwy the USPS can be. Sue runs a tight shop & their boxes are…read morea convenient way to pick up your mail daily or after hours with a key. Another nice thing about having a box is their package receiving services provide a physical address as well as the obvious safety factor. Jared handles all my boxes like a pro. Definitely recommend. Friendly front staff too.

I love this Post Office and don't understand why people feel the way they do. Most of this is…read moredirected at USPS itself but not at the physical PB Post Office. I just really enjoy the fact every time I go in everyone I've interacted with seems very pleasant. I find it rare to be recognized by name when I go into a place and not only do they know my name, they know who all my associated family is within the area. I've been to nice restaurants regularly, and almost always order the same thing and they can't even acknowledge me in the same way. This place has the small town feel/charm that I wish all local Post Offices had.

I know that USPS has taken some hits, and there were some real service issues at this location…read morepreviously. HOWEVER, the U.S.P.S. stepped in to replace personnel, and the place now runs like a well-oiled, efficiently managed, customer-oriented operation which sets the standard for other businesses to follow. They consistently "go the extra mile" with each question or request for help. They exceed my expectations in spades! CONGRATULATIONS TO PEBBLE BEACH POST OFFICE, and USPS for making changes which resulted in exceptional services beyond expectations!

Eric has been helping us ship things home from Carmel for years. Friendly professional service. He…read moredoes an amazing job packing and making sure things are just right. He finds the best deals whether it's via USPS, FedEx, or UPS. Everything we've shipped from there has always made it home on time and nothing has ever been broken. This is the only place we use to ship the extra clothes and things we buy in Carmel when we don't have room in our luggage.

Pak Mail Carmel helped my boyfriend get a package that was totally lost! They are super kind in…read morethere, knowledgeable and have great relationships with the USPS office in downtown Carmel and the various delivery drivers. Because of this, they were able to get the package for us before it had to go back to the shipper. They made our day go from postal hell to an actual fantastic day. Thank you guys so much. You are amazing and ended up making me look like the hero :)

This UPS store at the Del Monte Center just charged us $3.00 (Friday, January 30, 2026 at appx…read more 10:10am) TO PRINT the UPS shipping return label for a return we were making via UPS. Awful.

Came by here the other day to make a few photo copies and was given excellent service. Also love…read morethat there are U.S. Mailboxes outside to drop mail, which is very convenient. Also, copies were well priced and not ridiculous like you find in some other establishments.

I have been a customer at this UPS location for many years and have always received excellent and…read moreprofessional service with outstanding staff. Special shout out to Steve, who made me feel extra welcome as the first customer in their newly renovated premises. This is such a welcome business in this area and I wish them continued success.

Fantastic service provided by Matt and the entire Carmel Crossroads Blvd UPS Store team! Matt made…read morethe process of renting a mailbox very easy. All the staff members who have assisted me with my mail, and receiving, returning, and shipping packages have been very friendly, efficient, and go above and beyond - for example, offering to carry larger/heavier boxes to my car. The lines (rare) move very quickly. Even during their current remodel, they have created systems to allow them to continue providing uninterrupted service. Thanks for all the positive experiences. Highly recommend the Crossroads location!

I went in for the first time to drop off an important FedEx package. At first I it seemed that…read morethere was no one at all in the store. I was about to leave when I spied a young man silently observing me behind a counter. I told him about my package. He told me to put my package on a shelf marked Fedex Ground. I replied that I had a Fedex Express package. and put the package on the Fedex Express shelf. He did not print out a reciept for me, so I had to ask him to do so. It seemed to me that he was comitted to doing as little as possible.

Convenient location with some parking - street parking is plentiful. Very efficient staff.read more

Amazing customer service from the moment I walked in! I needed a document notarized for work, and…read morethey helped me right away. The staff was very friendly, the wait time was minimal, and I didn't even need an appointment. Super convenient experience!

I needed to get something notarized and Michael was so helpful and friendly. Would definitely…read morerecommend

Great customer service for a non customer ! I messed up and directed my urgent package here (long…read morestory); by the time i realized this wasn't a fedex storage spot, it was in transit ... in a panic, I called Danny and he was kind enough to not only accept the package but let me know when it arrived and didn't charge me for my fiasco. I think Jeff would be pleased to know how well Danny is serving us here in CV! Big THANKS to Danny for saving the day for me !!

Could not say enough adjectively positive words about this place and the owners... They were great…read morefun to chat with, made the issue of notarizing for the city easy and a pleasure and bent over backwards to help us.. Cannot recommend them enough ! P.S - Also attached to a great little store so bring plenty of time and money as you will thank me later :-)