Danny was a super hero and came to the rescue when my imac freaked out and wouldn't boot, no matter…read morewhat i tried. I truly had no idea what else to do, having exhausted my very rudimentary knowledge about how my computer actually works. i have had a couple of bad experiences at the "genius bar" (and a couple good experiences as well, to their credit), so I decided to give Danny a call after reading his excellent reviews here on Yelp. I am so glad I did! Danny was professional, knowledgeable, honest, and went above and beyond to help me with issues that were not even part of the initial problem. He really knows what he is doing, his rates are very reasonable, and he's really nice, too!

We have used Danny for years across several moves and different houses in the Bay Area. He has…read morehelped set up my networks (everything from recommending hardware, pulling the actual wires and updating the system, and setting up the network and connections), troubleshot my teenagers' computer problems and most recently helped me when my built-in camera totally died after a suspected virus got me while I was on a zoom call. Does great work. He fixed my camera problems entirely remotely in this era of social distancing. He also set up better security software and fortified the protection I have so I can work more securely from home. He works on PCs too. Not just Macs as the name would imply. Highly recommended. He works quirky hours and is busy but he always comes to the rescue.

I recently had a IT consultation with Sean. I was concerned about a few details involving my Mac…read morelap top, you know when icons start popping up saying things like you are "running out of space, too many applications open shut down your computer now". So Sean was able to jump onto my desk top and see what was up with my computer. It turns out things where in better shape than I thought. Sean knew just what to do and he was extremely fast. He also discussed with me details regarding browsers and privacy issues and made some suggestions which I was really happy about. Sean also made a few suggestions regarding PC laptops an how they compare to Macs so all in all I was very impressed with Sean's knowledge and skills to address my IT issues. One other detail, I am a very small business and so I appreciate that Sean was able to fit me into his busy schedule. For any of your IT problems or challenges I highly recommend Sean!

Sean's motto that your technology should simply work is the ethos behind his services. He makes…read morefrustrating technology challenges seem understandable and the solutions to seem simple - surely when they really are not. Recommend highly for home and business tech stacks.

NetTech is simply fabulous…read more We are a small business and had gotten suckered by different IT vendor due to some really hard-sell sales pitches. We ended up buying a new server based on this other IT firm's recommendations. During the install, they completely screwed up our data and our email was down for a week. Finally I called back Mark at NetTech who we have known for almost 10 years. He was VERY cool about our having purchased stuff from another vendor, and just smiled a bit empathically when I told him about our problems. Bottom line - He had our data back on-line within 2 hours and our email up by the end of the day with everything restored. These guys are PROs!

Kieren took care of my problem with Siri, I hadn't been able to use the "Hey Siri" for about two…read moreweeks now and was really stressed out about it since I usually use my AirPods 75% of my time at work and "Hey Siri" is important to my daily functions. He reset the option and helped me reprogram it. He also took care of my phone case since it was bubbling up he took care of getting it swapped out. Definitely grateful for this guy. Thank you Kieren.

-1,000 stars for Apple. Absolutely disgraceful customer service…read more What is the point of making a Genius Bar reservation if you're still expected to wait up to an hour? Is the concept of an appointment suddenly too complicated for Apple to understand? I was there Tuesday and was told I'd be waiting two hours as a walk-in, so I did the logical thing and booked an appointment for today. I arrived early, checked in, and patiently waited while the very nice employee gathered additional information and ran diagnostics on my phone. After all that, I was left sitting there waiting, watching two people who arrived AFTER me get helped BEFORE me. When I finally brought this up to another employee and told them I was leaving, their response--or rather, their complete lack of one--was just as appalling. Not even a simple, "Let me check on this for you" or an attempt to find out what was going on. No effort to help, no concern, no attempt to make things right. They simply let me walk out the door. Apparently, customer retention and basic customer service are optional at Apple. So let me get this straight: I made an appointment, arrived early, checked in, cooperated with the diagnostic process, and waited patiently, only to be passed over by people who arrived after me. And when I finally decided I'd had enough, not a single person cared enough to even TRY to resolve the issue. Why even offer appointments if you have no intention of respecting customers' time? And what kind of customer service allows someone to leave frustrated without making even the slightest effort to help? For a company that charges premium prices and constantly markets itself as a leader in customer experience, this was an embarrassingly poor display of service. The lack of accountability was bad enough; the indifference was even worse. Apple, your customers' time matters. Your appointments should mean something, and your employees should care when things go wrong. Today, you failed on every front. Do better.

Tech Officers has been an integral part of the design company where I work for a number of years…read more Though I can't speak fully about the nitty-gritty work this company gets into, I am happy to say that anytime- and I do mean anytime- a problem arises related to our IT network, Tech Officers jumps into action. Server room gets flooded in the dead of night? Phones mysteriously lose connectivity at noon? Forget your computer password daily? No worries. T.O. are responsive, trustworthy, and, above all, very friendly when it comes to the range of problems that can be encountered in the realm of IT. I have always had my IT problems solved in a professional and adept manner by T.O. I would recommend this service to any company in need of a more user-friendly IT solutions!

From the owner: Tech Officers is a technology solutions provider for small and medium-sized businesses. We focus on…read moreyour three-year business goals to align your technology spend with your business goals. We concentrate on the people and connections that make companies run efficiently, then we apply the right technology solutions to enhance the business and make it thrive. While we have a team of seasoned IT specialists in the background to keep your business running, you work directly with support individuals that have business experience, who can relate to how you're using technology. We know how technology works so you don't have to. We monitor the latest trends in the ever-changing technology landscape to continually meet your needs. The best solution yesterday may not be the best option today. We then build a roadmap to provide you with solutions tailored to your business, and help you plan and budget for what's over the horizon.

I took my Dad to Gadget World to look for a new phone case for his old iPhone XR, and also to ask…read moreabout the cost of replacing what we thought was a cracked screen on his phone. After very patiently helping my 94-year old Dad select a new phone case, Az checked out the phone, and we were very relieved to learn that it was only the glass screen protector that was cracked. Az replaced the cracked screen protector with a new tempered glass one, and put on the new phone case. My Dad was very happy because his phone looked brand new again! The price for everything was incredibly cheap - compared to others, and especially the Apple Store! - and Az even gave my Dad a discount because it was an older phone. Truly the best experience ever, and it only took 20 minutes! Az, you deserve more than 5 stars!!!

Not the best place…read more My phone back screen was cracked so I came here to get it replaced. It was about $200 to get the screen changed. I got it changed and came back a few days later because I dropped it. I didn't even drop it that hard and the screen still managed to crack. I had to pay again to get it replaced. When I received the phone back, they cracked my camera lens.... I confronted them and they said they didn't do that. Thankfully I took pictures prior to the service and I showed him that it wasn't cracked when I dropped it off. They eventually replaced it for free but didn't even own up to their mistake and got petty. Few months past and the screen cracked even worse. I know I shouldn't be dropping my phone but it happens. At the same time, I shouldn't have to be paying so much money for bad quality. I wouldn't come here again...

Stopped by T-Mobile while the rest of the family was shopping. My son and I both had cracked screen…read moreprotectors, and thankfully our Protection 360 insurance covers replacements. We were greeted right away and added to the waiting list. It was a Sunday, but the wait was less than five minutes. Peter helped us out and swapped both screen protectors effortlessly. Zero bubbles, super quick, and he was really friendly throughout the whole process. Everyone else in the store was helpful and chill too. We ended up forgetting something on the table, and Peter even called me to let me know. Really appreciated that! Excellent service from start to finish. Definitely recommend this location.

I am writing to commend Peter Ung, a Senior Mobile Expert at your Stonestown Mall location, for his…read moreexceptional service.He recently assisted my monolingual senior friend with upgrading her iPhone 6 and switching carriers, securing a promotional deal that made the new phone virtually free. (Now my friend keeps bugging me on how to use the new features .) Peter patiently managed the setup and data migration. Furthermore, he helped me switch internet providers and configured the router in-store. Peter saved us significant time and money and exemplified outstanding community care. He is a tremendous asset to T-Mobile.