We stopped by after lunch, since it was right across the way from Urban Plates. They weren't busy which was great for us. We were immediately helped by Alliya. She was very helpful. We are interested in changing our interest provider and she gave a lot of good information and went over all the plans they offered. They have a great promotional value package going on right now. We will go over all the information she gave us and make our decision. read more

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Horrible service , horrible company , they lied to my face telling me my monthly plan would be reduced when I canceled a line then for the next 3 months they slowly increase the amounts ,now for two lines they charged us $200,then $250 and today they charged $450 read more

I had one of the worst customer service experiences of my life at an AT&T store, and it was entirely due to an employee named Chris. From the moment I asked for help, his attitude was dismissive, unprofessional, and frankly inappropriate. He acted as if helping me was an inconvenience and made it very clear through his tone and behavior that he did not want to be there or assist me in any meaningful way. I came in with the intention of separating from my step father's account and opening my own AT&T plan. Instead of receiving guidance or basic courtesy, I was met with rudeness, impatience, and a complete lack of professionalism. No customer should ever feel uncomfortable or unwelcome when they are trying to give a company their business. Because of this experience, I will not be opening my own plan with AT&T. In fact, I'll be switching carriers altogether. One employee's behavior was enough to cost AT&T a customer, which speaks volumes about the lack of accountability and customer care at this location. Chris, if you're reading this, I genuinely hope you find a job that you actually enjoy, because taking out your misery on customers is unacceptable. Customers deserve respect, and AT&T should do better. read more

By far the worst customer service Ive ever experienced. Unless your buying something the thinner white guy won't want to help you. He's very rude and needs help working on his customer service skills. Go to any other store but this one. Honestly id rather drive to the one on blossom hill. read more

THE WOREST SERVICE. Do not go for Amon, he has been ghosting us for 7 months. Never help us to get the promotion that we supposed to receive nor the promotion bundle as he and ATT promised. No manager in store all the time. No regional manager is managing this store. I cannot believe this is an official AT&T store. read more

One of the worst customer service experiences I have ever had. I went to pick up a phone I had ordered online, but they said they could not give me the phone since my wife was the account owner. I told them my name was on the account, the order was placed with a credit card with my name on it, and I can log into the account to show them the order. They told me it was company policy and that I had to return with my wife's ID. I did so, but then they told me my wife actually had to be present and just her ID wasn't enough. I again told them my name was on the account, and they asked if I was an authorized user. When I said yes, they looked up my name, checked my ID, and gave me the phone. Not only did they give me the wrong information, they failed to even check the account for my name in the first place (even though I told them I was on the account!). On top of that, they were pretty rude about the whole situation. Truly terrible customer service. read more

I got the 7:01 to make a payment .the door was open . there was people inside talking . and guy told me its closed . I told him can I a make a payment. and say no ! and keep talking with his friend. read more

I don't usually do yelp reviews, but after the great service I received from this store yesterday...I feel like I need to! There were two gentlemen in the store that worked at helping me understand the overages on my current bill! Their names were Froilan and Aman! Aman stayed with me (even pushed his lunch off) as I called customer service to get some adjustments made! Previously, I had gone to the Valley Fair location around Christmas time and was told if I bought an Apple Watch, I'd get the second one for half off. I had gone in there just to purchase the newest Apple phone, but decided to also get the watches. The guy at this store made adjustments to my bill, that I did not ask for......in fact, I asked multiple questions to make sure that I would not be charged for certain things! Well, when my next bill came...it was over $300 more than my normal bill!!!! It was crazy! So I went to this downtown Sunnyvale location and they agreed that some of the new charges should not have been on there. In the end, my bill was lowered by $120, and all my next bills will be less than what I use to pay. So I'd say, that this was an exceptional experience! If you have tried this store in the past and didn't get the best service...please ask for, either Froilan or Aman...they will take care of you! read more

Go somewhere else!! I have AT&T and been to different locations this was the worst customer service. I had the unfortunate experience to deal with sales person Lis Iniarte. I should have gotten a clue when the person before me was upset that he had to wait longer because she took someone who came after him. I needed a phone to be transferred to ATT and unlock. Everything was going well up to the last step that was to unlock network to the phone (which was not previous ATT) she changed SIMS card and all was fine. I did not know the previous service provider of the phone. She told me there was no way for her to find out and tried to sell me a new phone. I told her I would try to find out and come back, she kept wanting to sell me a new phone. I left and went next door to Comcast to see if they were the service provider. At Comcast they they tried there best to help me and said that the SIM card would have the name of service provider, this reminded me the last time I did this with my personal phone at ATT they did give me back my SIM card. I went back next door to Lis Inciarte and asked to give my old SIMS card and rudely said no, and she had threw it away. Less than an hour!! each customer takes @ 45 min. and there were only to sales people including her so I know it would have not be hard to try to help. She would have known the SIM card would have the name of the service provider as Comcast did but wanted to make a sell on a new phone. She was rude to the customer before me and me. In both she wanted to have the last word. In times of high anxiety; service providers should be EXTRA helpful. Sadly Lis is a poor example of a sales person/customer service. read more

The white guy there who always sits down with his phone in front of the entrance is very lazy. I asked him for help with the messaging app on my iphone because I was getting problems with texting after swtiching from Xfinity to AT&T. He didn't bother to do anything except look at the settings and say everything is fine. Later, I went to another AT&T place, and they were willing to help. They went through all their troubleshooting steps and realized it was the physical SIM card from Xfinity that was causing my text messaging errors. Please update and educate your employees at this store. Some of them are lazy and incompetent. read more

Just went internet shopping. I first went to Xfinity which is nextdoor and then when to AT&T just to compare prices. Not only was it cheaper, but the staff were much more accommodating and friendly. Jessica was a big help. read more

This store was busy, but Stephen immediately engaged me when I walked in and helped me find a case for my iPhone 13. He also looked up a billing question and helped me with other issues. My typical experience in any kind of cellular store is long waits, complexity and apathy. Not here. Stephen was exceptional at service, product knowledge and accessories. Go here and work with him and you will have a good experience. Thank you sir! read more

Great service. The sales person helped me lowered my monthly bill without me even asking. When they did not have the phone model I want, they were still very helpful and directed me to other stores. read more

Worst store with terrible customer service. One day i went at 7 pm and they said they close at 7. Even though online hours were upto 8 pm! After some days i went again, there were two agents working and both helping customers. One of the agents kept telling me to trade-in my phone online. I told him that store is more convenient for me. After waiting 45 mins, I asked the agent if he could quickly process my trade-in since I only had to return old phone. He again told me that online is easier and I should have done it online! I had no option and to go back. Why are these lazy people given a job if all they are capable of is telling customers to do things online! read more

The employee named Chris was very rude and didn't seem to care to return accessories, and a phone that I purchased from AT&T. Do not come to this location since the employees don't care to help. read more

Horrible customer service. Manager and employees have lied numerous times. They are incompetent at best. At worst, they are manipulating information they share and don't share with customers. Do not use ATT and go to this store. read more