This store is good. The staff are nice and the prices are reasonable. I especially recommend the…read morephone repair service.

"great service" fixing my phone screen! the staff was helpful, quick, and did an excellent job…read more Thank you

We needed a new computer able to accommodate the latest version of several apps. We talked to…read moreBosko at Click away, then brought the PC in. He confirmed that it was rather old and could not accommodate recent releases. We purchased a new computer from them, they transferred all the information, delivered it to our home, and spent an hour working with us to access a number of apps. They are crushing the old hard drive and recycling the remainder of the computer. Bosko was competent, professional, friendly. He made this transition seamless

Watch out for technician William Green at the office. I brought my laptop in to get the back up set…read moreup again. Tim signed me in and we clarified that I would only have to pay for parts and William took over my computer at first he said my old backup drive no longer worked. So then he said I could get a new one for $99. then he called me again and said well the box was open so I can give you one for $119. I said OK even though I was a little miffed that he started backing up my laptop to the new backup drive. But I finally put my foot down when you wanted to charge me $100 to pack up my laptop to the new drive. I don't know if he gets brownie points or bonuses but every time I talk to him it was always a little bit more money for this a little bit more money for that. When I got home, I powered up the old backup drive. While didn't try to back up to the old drive, it seemed to operate fine to me. I simply don't trust him. Unfortunately, even though Tim seems to be a nice guy Green's slick and I'm so cool sales patter infects the entire office.

I have a mavic 4 that I let my kid look at and play with. Soon after the gimbal had an error. He…read morefixed it in a timely matter. Very knowledgeable and friendly guy. Would recommend to anyone!

Masood really knows what he's doing. He repaired my severely…read moredamaged mavic 4 pro with no parts needed. I thought the gimbal was for sure ruined but he managed to put it back in place and even fixed a wrecked obstacle sensor. He's truly skilled in drone repairs and I would go to him again w/o any hesitation.

My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

Was pretty good with getting me set up with a new phone and plan, especially given my complicated…read moresituation. And each time I came back with a question or some follow up they were always pretty good about it. Sometime the wait can get a little long, and one time they told me I had to go to Cupertino to get my phone unlocked (after I got there, the guy made it clear that I didn't need to go to Cupertino) - but all those things are understandable, esp. given some of the complexities with my situation. I chose Verizon because apparently their data coverage in China is pretty good relative to all other companies. But I won't find out if that's true until probably later this month.

Walked in and was greeted by Lorenz. Friendly service. Initially I was just gonna ask questions…read moreabout upgrading from my iPhone 11 to an iPhone 16e or 16. They had a nice promotion going on at the time and I went ahead and upgraded to the 16. Lorenz was very helpful and answered all my questions. Didn't use pushy tactics. I walked out with a new iPhone 16 in a case with screen and camera protectors. Their trade in deal made it worth it. Normally I am one to hold on to my phones for 5 years or until it no longer works.

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

Best phone repair in San Jose They can fix any problem…read more I recommend everyone here best service especially om ask for him

I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.

I had two family Apple Watch 4 batteries replaced at Zac's around the same time. It's been more…read morethan six months and the work done was very professional. Highly recommended. Nice to maintain great electronics as long as possible.

Am pretty much satisfied with the service here. This was my 3rd time here to get my iPad and phone…read moretempered glass and Zac was fast and his work was pretty clean.

Stopped by to review my current service plan. Ended up saving over $100 with a new cable…read moretv/internet/phone plan for the family. Always pays to review your existing plan. It keeps creeping up on its own and they won't say anything unless you tell them! Overall, I'm glad I went in. Everyone I dealt with was very professional!

Taressa the store manager here at the down town Sunnyvale xfinity location refuses to solve my…read moreproblem fast and easily? Why ? I don't understand why ! I'm the care taker of this female Elaine Salazar ! My client and the person I take care of has been having major issues with her internet and having a good signal FaceTiming her family and loved ones ! So xfinity told her just to bring in her Wi-Fi box and they'll swapp it out ! No hassle problems or issues! But when I come into the store in person with her ID photo! To Taresa she won't work with us or just be understanding! ? Taresa tells me this person needs to be here in person! And I tell Taresa that she's handicapped and disabled and she can't be here in person because of this ! And I have her ID on me ! and I can easily FaceTime her rite now on my iPhone! She absolutely doesn't care ????? And tells me sorry I don't care about your problems or that she can't make it in person? Not my problem?????? And I don't care ???? You can call the number again and tell them on the phone to make you manager of the account so you can fix this problem???? I asked her calmly if Elaine Salazar was here would you be able to swap this box out ? If she was here in person with me ? And she said yes ? So I said what's the difference if I FaceTime her rite now on the phone? And have her ID with me rite now ????? She basically told me she doesn't care she needs her here in person or else she can't do the internet box exchange??? It's ok I never got rude ! Or disrespected anyone here at this location but this does really bother me !!!!! I told all the employees here at this location that she's disabled and absolutely cannot make it in to this location in person because she's in a wheelchair and disabled!!!!! This really really bothered me !!!!!!