Cancel

    Open app

    Search

    AT&T Store

    3.4 (47 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 1 month ago

    AT&T Store Photos

    You might also consider

    Recommended Reviews - AT&T Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Storefront
    Ranjith K.

    They doing awesome service. We ordered watch overthrow phone in At&t but the guy who took the order he missed completely all my information. For the issue we went the store to resolve the problem. They solve the issue and they give want we need..

    Lara H.

    Very friendly and knowledgeable. Walked in to check out the new location and to get some Christmas presents. Everyone was eager to help with great customer service. Very personable, the sales associate and helpers were enthusiastic and displayed genuine interests in knowing my hobbies to fit me with the best electronic. Kyle, an AT&T sales associate, showed me to the Apple iPad that I was able to sketch on and try in the store. He also introduced Moleskine, an electronic journal that transfers my drawing to my Apple devices. Went over specific details I was interested in. I was impressed that he was able to go over different options and pointers on what to look for between Apple watches. (Purchase as a present). Was able to find the best fit. Overall my experience was more than I was expecting, really went above and beyond. Beautiful store, nice new location, great knowledgeable employees.

    Contact info for rep

    See all

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sunil R.
    1126
    10330
    35671

    5 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    30 days ago

    Proficient in their work, responsible toward clients, and enthusiastic in their service.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jaime N.
    67
    87
    54

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 1

    5 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Ranjith K.
    201
    23
    160

    6 years ago

    Business owner information

    Photo of Manager

    Manager

    Hi Ranjith ! Thank you for your visit, we hope to see you soon.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Sumanth!! Helped big time. Took care of all the requirements. The store is busy and like other att stores they have limited reps.

    Business owner information

    Photo of Manager

    Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bryan W.
    1395
    1300
    3837

    9 years ago

    Helpful 3
    Thanks 0
    Love this 5
    Oh no 0

    6 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jimmy L.
    161
    16
    7

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J E.
    0
    16
    30

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lea G.
    0
    44
    12

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T C.
    0
    17
    0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kai C.
    166
    31
    33

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Phillip K.
    154
    96
    41

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    The service is great. Waiting time is not that long as other person mentioned. They are very patient.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Toy L.
    3
    187
    8

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R V.
    0
    27
    1

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Recently, I needed to grab a new SIM card for a spare phone I had laying around since my iPhone's antenna was broken.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Mobile Phones 2,080 times last month within 15 miles of this business.

    Verify this business

    Mobile Plus - Who like this design?

    Mobile Plus

    4.0(82 reviews)
    8.5 miEast San Jose
    $$

    Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

    Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

    Photos
    Mobile Plus
    Mobile Plus
    Mobile Plus

    See all

    AT&T Store - Arvind

    AT&T Store

    2.7(72 reviews)
    3.2 mi
    $$$

    My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

    I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

    Photos
    AT&T Store - Att

    Att

    AT&T Store
    AT&T Store - Store front

    See all

    Store front

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    2.6(120 reviews)
    1.5 mi

    From Pasta Sauce Disaster to Perfect Sound!…read more During a serious chow-down feast with family at Doppio Zero, my phone took a tragic dive straight into a bowl of pasta sauce. The sauce seeped into my speakers (right near the charging port!), and suddenly my usually crisp, impeccable Droid sound was muffled and sad. With panic setting in, I rushed here an hour before closing - they were swamped, but the tech Jonathan was incredibly friendly and personable, and still agreed to squeeze me in. Thank the heavens! He worked his magic and completely restored my phone's sound quality to epic proportions. It's like nothing ever happened. I'll be bringing all my electronics here for repairs from now on.

    **- 1-Star Review (negative stars)** I went in on…read more**11/4/25**. The guy at the register opened and closed the computer (took about five seconds--maybe he's The Flash?) and quoted me a price for a trackpad. I asked if I needed to pay anything. He said no. Once repairs were done, *then* I'd pay. Cool. Then he tells me I can take the laptop with me and they'll call. Huh? I explain I was told there'd be a diagnostic. He says, "Oh yeah... but that costs $100." Sir... why are we playing Taboo with the information? Just tell me upfront. I tell him it still needs to be diagnosed, and he explains the $100 goes toward repairs if I choose to do them. I explain--again--that it needs to be fixed. It's a two-year-old MacBook Pro. A possible $500 repair is nothing compared to its value. So I paid the $100 and left the computer. **Two days later**, I get a call: diagnostics are done and I need a new keyboard and trackpad. Yes. I know. That's why I brought it in. He tells me they can fix it but need to order the parts. Totally fine. Then he quotes me **$279**--which was actually *over $200 less* than the original amount. Tony the Tiger "Grrreeeaat!" moment. But THEN he says I have to come back in person to pay before they can order. Now... that was *not* the process explained to me earlier, but whatever. I tell him I'm not driving back to Cupertino. So he emails me the invoice. I pay it instantly. **1 week later** (not two months, LOL), I call for an update. Straight to voicemail. Three times. Out of fear of becoming a Stage-5 Clinger, I leave one voicemail. Next day, still no call. I check the status online--it says, "Waiting on parts." Government shutdown? Sure. But UBreakiFix shutdown too? So like the stalker I truly am, I call from a *different phone*. They answer on the first ring. Interesting. I ask for an update. After being put on hold, the guy comes back and apologizes because the tech never updated me. Says they're waiting on a new screen. ‍ *Head Scratcher™.* I ask him to rewind because I came in for a **keyboard and trackpad**, not a screen. He apologizes again and tells me the tech accidentally **cut the cord to my screen** while working on the keyboard. This MacBook has maybe seven uses on it. Seven. Single-digit uses. And now it needs a screen because y'all gave my computer a lobotomy. He tells me they'll fix it once the part is in and he'll call me back in about twenty minutes. He never called. **Another week passes** and I call again. Straight to voicemail. Three times. So I use the trusty other phone again. Boom--answered instantly. I explain who I am (again) and get told they've been waiting on parts since the 6th. I correct him--no, you got the part, then *broke my screen*, and now you're waiting on THAT part. Silence. Like he didn't think I knew. He says the manager will be in tomorrow. I plan to call--but shockingly--someone actually calls me first. Only the second call I've gotten from them this entire process. He tells me the part will be in on the 18-20th. I explain that the biggest issue isn't even that they damaged my computer--it's the **complete lack of communication**. I paid for repairs before the repairs even started. Then my computer got damaged. Then silence for TWO WEEKS. I work from home. I rely on my laptop. It's 2025--computers aren't optional. He cuts me off with: "**The screen is free. We already apologized.**" With attitude. Instead of telling him to go to hell, I calmly explained that the apology was BS when the behavior never changed. He says, "**Look, you're not paying for the screen. Do you want your computer fixed or not?**" What did he THINK I dropped it off for? A spa day? So I activated my Karen Card and asked for the manager. Which is strange because... wasn't that who I was supposed to be talking to? Anyway, he promises the manager will call. So here I am--white-woman Twitter fingers activated--writing this scathing review. I'll update after I go up there. If you don't hear from me by the 20th, assume I was arrested for respectfully f*@!ing up a nerd. (Don't worry--I can say "nerd." I identify.)

    Photos
    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

    See all

    Best Buy

    Best Buy

    2.9(582 reviews)
    3.4 miWest San Jose
    $$

    Today, I decided to do something different, change up the pace. Today, I'm in Silicon Valley…read more Today, I'm at Best Buy at Santana Row. I have some personal history with this location. I haven't been back here in a very long time, and it slightly looks different inside. This is one of the nicer Stores, it's Two Stories. I went to pick-up my new Sony - WH-CH520 Noise Canceling Wireless Headphone - Black, I checked Inventory, it was the last one in Stock and in the Case here, so I had to get it. I'm glad that I got it.

    I worked with the Magnolia Home Theater team at Best Buy Santana Row for a home A/V project from…read moreDecember 2024 through February 2025. Alfredo Villagomez was assigned as my point of contact. Prior to project payment, communication was prompt and responsive. During installation, I was advised to order more materials than needed (speaker wire, RG6 cables, power conditioner) as a precaution, with the clear assurance that any excess would be returned and refunded by Best Buy. Following completion, I personally returned all excess materials to the store, exactly as aligned with the Magnolia team. Fast forward to today -- it has been over 7 months and more than 15 calls, emails, and messages, with zero response or resolution. Alfredo has effectively gone completely unresponsive. I was advised to escalate to his manager, Austin Nicholson, but it has now been 2 months since escalation with still no acknowledgment or follow-up. This reflects serious organizational and accountability issues. At a minimum, excess inventory should be flagged in their systems -- yet no action has been taken. What's most concerning is the complete lack of ownership or effort to reconcile the issue. This is the first time I've experienced a large national retailer effectively keeping a customer's money without explanation or response. Very disappointing experience from a brand I expected far better from.

    Photos
    Best Buy
    Best Buy - Mangled DVD from in-store pickup

    Mangled DVD from in-store pickup

    Best Buy

    See all

    AT&T Store - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...