The posted time for opening this store is 10:00am and they did not show up to open until 10:20am. When I asked them why they didn't open the store on time, they stated "traffic." That is the most unprofessional response for any business to claim. read more

This guy Ismail is so awesome. He is a great guy with great enthusiasm. We did a line swap and he was so friendly. So we bought couple other items. Never seen such a happy man. Good job Ismail. You are the best. read more

Warning about T-Mobile Watch out, people! T-Mobile adds charges and even extra lines to accounts without consent. I was billed for 18 months for two lines I never requested. When I raised the issue, customer service was rude, unprofessional, and blamed me instead of taking responsibility. They refused to issue credits for their mistake. This is fraud and terrible customer service--protect yourself and double-check your bills! read more

dice el horario q cierran ala 8 y llegue alas 6:35 y estaba cerrada la puerta ........ not good

This review is for Axel. My son and I went into the store after customer service was unsuccessful in activating his new phone. After looking at the phone and checking the system Axel was able to figure out what was wrong. Customer service entered the wrong IMEI number and was unable to override the update in the system. They had to create a trouble ticket with tech and we were told we would get a call in 24-72 hours. We never got the call. We went to the store again and Axel helped us. My son's phone was still not activated but Axel gave us great customer service. He was patient, stayed on the phone with customer service and tried his best to get our issues resolved. So, thank you Axel for all your help and patience! We appreciate you :) read more

Not very happy with this store's manager or the team members. I came in the store to get a refund a few days ago only 2 days after I purchased a line/phones taxes and activation fee, phone case and screen protector. (Total $138) They asked why I wanted a refund which isn't really their business IMO, but the phone's speaker was muffly and people on the other end couldn't hear me (Motor G Power) plus my current carrier was able to fix my main complaint so I didn't need to switch anymore. When I came in originally to get a refund, they said "YES, I can definitely help you out with this", told me my refund amount ($68), and then he said to come back on Saturday when the manager was back to work and she could refund me the full amount. Came in today at 12:40 and she still wasn't there. So I left and came back AGAIN, and she said all she could refund me was the $68. I confronted her asking her why did her employee tell me that she could refund me the full amount, because this is becoming inconvenient. She said the system would only let HER refund the little $68 because of the plan I had (weird, not sure why what plan I had would matter) and only a manager could do refunds (I feel lied to because why did they say they could do it the other day?) I'll definitely be calling customer service and be getting a full refund. read more

Great customer service very knowledgeable very helpful Great selection would recommend to anyone visiting that area or online

This morning I had the most unpleasant experience that I need to share with fellow yelpers. I know it's a sign of the times but customer service is important to me. So I wanted to make a payment and their kiosk was not taking cash so I asked the young lady on her personal cell phone already at 10:30am if there was another metro PCs close by with the kiosk to make a payment and she says I don't know so I request for her to look it up on her phone or computer since she is customer facing. I do not believe this is an unusual request. She reluctantly looks up the nearest store and says it's on Bascom with an eye roll. So I ask her is there a kiosk and she says I don't know. So I ask why don't you call them and see since I'm the customer. She accuses me of being rude for asking her to provide some customer service. Little lady my apologies for interrupting your social media surfing while getting paid, what was I thinking... the nerve of me. Who the heck do I think I am.... ummmm the customer. It gets even better so after being accused of being rude because God forbid I had a basic request and this little girl had to put her phone down. So here comes genius "manager", Axel, to the rescue and wants to know the issue is and I explain it to him instead of trying to be a peace maker this man child try's to define roles and titles and tries to convince me that they are retail service representatives and that they don't have to provide customer service. So I asked him to clarify and he snuggly pointed at his badge and said retail service representative not customer. Then another brilliant employee chimes in and says yah we're retail service representatives so I ask ok so if I buy a phone off you what does that make me ... I didn't wait for the answer. We all know I'm the customer. LOL. Anyhow that's when I illustrated what "rude" really is. Mr. Axel I just wanted to add one more thing... you are the king of the idiots and those two other individuals are the idiots. Good day. read more

Dear Leslie and all at metro pc by T-Mobile. It's not only my bill was a issue it was the entire experience I unfortunately had while with metro pc by T-Mobile. I seriously ran out of patience and given May too many opportunities for you to correct it and treat me with respect and dignity. And correct the total yada yada nonsense and unexpectable unexcusable conduct and handling I received And as usual selective reading and understanding. I made clear the multiple issues and multi level of coldness and insultive assistance I received. And for a fact I am a former costumer. My last time speaking to anyone was my final time. I will not waste my time with a waste of time at t mobile read more

Staff is very friendly, and knowledgeable . I had a great experience activating a phone.

Great experience!!! Aaliyah was fantastic! Very friendly, knowledgeable, great energy, fun personality, so helpful. We got exactly what we wanted because of her suggestions and knowledge. We'll be back!!! read more

This review is for Aaliyah. She was so helpful, patient and nice when it came to upgrading my Husband's phone.

I came here to get my number transferred to another phone due to my previous phone screen shattering. Upon my arrival, 6 employees were standing around all looking at their cellphones. No acknowledgment until I walked up to a person and started to explain my situation. A woman standing behind me began to answer for the man I was speaking to while also answering a phone call. She repeatedly said we can't do that here you have to call customer service and do that. When I went to ask her another question she ignored me and continued to take her phone call. I left frustrated and went home to call customer service and again explain what was happening with my phone. Customer service asked me to go back to the store and talk to the sales representatives there. Had the people in the store tried to listen to me they would have understood that I do indeed need to be in store and their help for what I needed done, I could have saved myself time and frustration. Now I went back to try again and Jenny D. Was so helpful and willing to help It was a complete 180 from how I was treated the first time I went in. She got what I needed done in less than 20 minutes. I appreciate her very much for taking her job seriously! I wish the other associates took the same initiative and interest in their job as she does. I would have left a 1 star but Jenny changed my mind. If you're going to this location, Jenny is the best. read more

Me and my wife went in today looking for new phones, not necessarily planning on making a purchase. We met an awesome salesman named Brian, I believe he was the assistant manager but not sure. He went into great depth and detail about the 2 phones we were considering and it felt like we were talking to a friend and not a salesperson. He was not pushy or annoying as many salespeople could be, we bought a couple of Galaxy A32's, but what really sold us was his personality. Funny dude and extremely down to earth, he made the process simple and saved us a lot of time. Brian is an all star, and so was Sandra. Sandra helped make the process faster since it was 2 phones we were purchasing. I can't say enough about how awesome the experience was, you can't go wrong at this location! Brian and Sandra should be crowned MetroPCS royalty! read more

I finally sold out. After using the same AT&T flip phone for over 5 years, I finally succumbed to the dark side and decided to get a smartphone. And where better to go than Metro PCS, where unlimited talk, text and web starts at just $40/month, taxes and fees included? Oh and NO contract. Sweet holy moly! This review is for this particular store, not the service as a whole which has been fine so far. LAYOUT: (2 stars) ----------------------------- This store is pretty small and there's nowhere to sit. This can be a problem since the lines can get long. There are only two service counters: Sales and Customer Service, which is more confusing that it should be, since I went to Sales to sign up for a plan but got assigned to somebody on the Customer Service side. There's a self-pay machine off to the side, but some people in line were there to pay their bill in person. Seriously, do people not know there's an even more convenient option - the "self-pay machine" they can use in the comfort of their own home? DISPLAYS: (2 stars) ----------------------------- Only 6 real phones were on display, way less than the number of phones that Metro shows on its website. There's a shelf with a lot more fake (plastic) phones on it, but come on Metro! You wouldn't go take a test drive in a plastic car. Why demo a plastic phone, since you're a phone store? SERVICE: (3.5 stars) ----------------------------- There were two reps at each counter, which evidently wasn't enough because the store got pretty busy with a lot of people waiting to be helped. I'm not bashing the reps, because they were friendly and helpful. The signup process was straightforward - I just needed to provide contact information (no ID check), pick my plan and phone, provide the account number and pin for the phone number I wanted to move to Metro, and pay. My rep was super helpful because my phone came with either a free car charger, wired headset or case, and she was happy to show me all my options. She explained the various extras I could buy but didn't try to push them onto me. OVERALL: (3 stars) ----------------------------- This place seriously needs to be bigger, have more phones on display and have more reps to help people. The actual signup process was efficient. Reps were friendly and helpful but are probably overworked. read more

Metro by T-Mobile - Storefront - Mobile Phones Near Me - Santa Clara, California

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The Meto pcs on Stevens creek committed fraud on me when I went in to get my new iPhone turned on. The black gentleman who I believe was a supervisor helped me. When he pulled up my account he said because I have been a long term customer I have reward points and he can give me a Galaxy Tab 7 lite for $38.00 out the door. I said what's the catch and he said no catch at all. It's because of my rewards points. I told him I didn't know Metro had rewards points and he said its my lucky day Then he said it looks like I'm having problems with my computer so just sign this credit card slip for $18.00 and I'll put the other $20.00 on after you leave. My son leaned over to me and said something doesn't feel right about only signing a slip for $18.00.The very next morning I went to Metro online to check my account and I see his whole scam. They have on there you can get a new Galaxy Tab if you add a line to your account. He added a line to my account and now I have another $20.00 a month to pay because of the other line.The $38.00 I was paying was really $20.00 for the other line up front and the tax on the Galaxy Tab 7 lite. He kept telling me how lucky I was never saying a word to me about a new phone line and extra charges on my account. This was Saturday February 10th at 3:30 pm. I never signed anything giving him permission to change my account which means he probably also committed forgery. Only the lowest scum on earth would do this to someone. My last name is Cline and this happened at the Stevens Creek branch in Santa Clara at around 3:30 pm on Saturday 2-10. He was the only black man working there. I hope someone from Metro reads this and fires his sorry ass. Update: The supervisor took the line off the Galaxy Tab and told me to keep the Galaxy Tab. Someone should fire his ass for doing this to people. read more

The store is very accommodating it's right near a Jack-in-the-Box it's right down from Santana Row the staff there has always up to this point been very efficient and very kind Best one so far. read more

My phone was starting to act goofy this month, dropping calls, not recieving texts, etc.... I knew it was time to upgrade after 4 years so i headed back to metropcs on stevens creek near saratoga ave. I was greated my Marco in a new updated store that was beautiful. He led me on a tour of the phones available and help me decide on a new device. The price was over $200 but since i was upgrading: it only cost $39.99. Activation was $15 so i left with a kick ass phone for under $60 total. The whole process took less than 15 minutes and he switched my memory card which kept all my photos and contacts into the new phone. I was very impressed! You Rock Marco! read more

This is specifically for this location. I have been a customer of Metro PCS since they came to Cali - a long time. I recently needed to immediately replace a lost phone. Since apparently the "insurance" that I have been paying for is completely inadequate to replace a phone then and there, I had no choice to purchase a new. I had an upgrade coming (according to Marco - the clerk helping me). First of all this is probably the WORST phone I have EVER purchased in all my years of cellphone use. Marco LIED (I don't think I'm being harsh or unfair in saying that) to get this sale a done deal and I'm TOTALLY dissatisfied with the phone and the purchasing process. 1) What's insurance for if you can't use it when the customer needs it? 2) Is it Metro PCS's policy to sell at all costs? This phone performs so badly on every level; photos, messaging, customization - all of it. Unfortunately I don't have another new one budgeted!! Massive dissatisfied!!!!!!!! read more

On 3/10/23 I went online to purchase a phone. Picked out phone tried to purchase, was told I needed to go to store. On Monday 3/11/23 I went to store, store did not have the phone I wanted. So I asked, if they could order one, she said yes it would be in Thursday, I said ok. On Thursday 3/14/23 I called store, no answer, waited a hour, I called back still no answer. I then I went to store, no phone. She said I could call around to see if another store had one. Then she told Betty to call a couple of stores. To no avail. Then I was told I could call customer service and order the phone. So I called customer service. All they wanted to do is add another line. Time after time I told them no, asked to speak to supervisor. This guy gets in phone, with this same shit, add another line. Again I told him all I want is to order a phone, he kept on. Then I asked him do you want my business or not, then he asked me which phone I wanted. I told him. He said ok and I had to pay an amount. So I paid. You would think done. So the phone came on 3/18/23. He said I could activate it myself. No I could not. Called customer service, went around and around with this person. She couldn't help me, so I asked for a supervisor. I get Liz, then I found out the guy on Thursday ordered me a phone with a new line. He even wrote in his notes I agreed to this, which is a bold face lie. And besides that, when I paid for the phone, it included a new line charge. 40.00, so talking to Liz to delete the new line, I would lose that 40.00, there is no refund. I didn't asked for if anyone was to check each conversation I had with customer service they would see that this person lied. So to activate the phone, she would walk me through it, if she activate it was going to be another 25.00. you already stole 40.00 from me, because of some idiot. So went around and around. Then I accidentally disconnected the phone. I've been with metro by T-Mobile since 2017. So this morning 3/19/23, I had to call again to activate the phone. This person today told me what to do, which sim card I needed. Then we finally got the phone to work. Now I have to decide what I going to in the near future about my service with metro. read more

Went in today to see if I could be sold on a phone. Was promptly greeted by Jaslyne. She was very friendly and answered my questions. I explained what I was looking for in a phone, which isn't much and she showed me what would be good for me. She did not try to up sell me which I appreciated. I am 95% sure I have found the phone I am going to buy thanks to her knowledge and patience. The only reason I have not bought it yet is because they were out of stock. read more

This is place is amazing!!! But I wish they had more displays of current iPhones that they have for demos. Other then that it's great fast and also they know what they are doing!!!!! read more

MetroPCS racially discriminates against customers. I am not Caucasian and I was trying to get a $30 monthly plan as a new customer. They insisted repeatedly said I had to get their $40 or $50 plan because it was the last phone of that model. I said my friend got that same phone for the $30 plan that's advertised on the MetroPCS website. I ask why my friend got the exact same promotion for $30 that I was asking for, that was now being denied to me? He shrugged. He said restrictions apply on the promo. I said show me where MetroPCS can charge me more in writing? She tapped at his computer and said I'm telling you that's the policy but I have nothing to show you. I asked how do I know this is real? He yelled back at me BECAUSE I TOLD YOU SO!!! I said the only difference between me and my friend is that he is Caucasian and I am not. He told me of the deal. I printed it out and brought it to the store. Nothing says the conditions he asked for would be accepted and my same request by a non-Caucasian customer would be rejected. But that's exactly the case. They bait and switch minorities to overcharge them. When I said the only difference from my friends purchase and my attempt to was he was Caucasian and I'm not. He only tells back at me, DO I LOOK WHITE?????? He never said he wasn't racist or engaged in racist practices. Excuse me but non-Caucasian people can also be racist. MetroPCS allows this kind of behavior because he's the manager so systematically MetroPCS is RACIST and discriminated and yodels to minorities at their own discretion. Do no use this company unless you want to be overcharged, promotions denied to you or charged more more expensive plans. They seek to manipulate minorities that won't argue about their illegal business practices. I want all customers to be aware of their unfair business practices and am posting to help my fellow customer who are minorities and low income customers which MetroPCS targets. read more

I will give them 5 Stars and Sign Up with Metro PCS just to piss off this moron underneath me (Silvia) Speak for yourself! Many people of Indian background have found it very funny. And apparently they 2 actors who agreed to it don't agree with you! So stop acting like you speak for INDIANS EVERYWHERE! read more

Kevin helped me choose and set up my new phone Alex, was very sweet and made light conversation to lighten the mood I've never had such great service, Kevin was patient and very helpful. Let me know what was best for what I could afford and was fast and efficient. Thanks for having employees that care about your customers and really try to help. read more

CEDUARZO is amazing very kind and smart. Makes sure to educate and explain to customers exactly what they pay for. I am very grateful for his time knowledge and service. read more

I've been to this store more then hundreds of times.. But today I went in and finally got the phone I've wanted for a weeks now. I've purchased phones from here before, but today I am just so happy about my phone, I had to write a review. I was an easy customer today (: Melissa helped me and she was great... Maybe cause I knew exactly what I wanted, but she did her job.. Thanks girl.... I'll be in again I'm sure. Metro has the best price plans obviously, unlimited anything, you really can't beat that now can you? There are some not so great things about this place though... When you call they hardly ever answer. There are some staff that don't know what they are doing or talking about. Hello?! You work in this business, you gotta know your stuff. I'm happy that when I finally decided to purchase it was with someone who one is a manager and two could answer my questions correctly. Thanks again (: read more

Giving a three star is not bad at all... A-OK... I don't need to have Verision or AT & T all I need a phone for phone call and text. And Metro PCS does this for me with out all the upselling or big $$. This place is very convenient and usually I don't have to wait in line to pay my bill. They do have a machine that takes payment. But, its always broken ! Anyways I don't feel safe feeding it money. Parking : This is the worst parking every ! always packed. I think because it right next to the entrance of a condo complex visitors park here all night and day. read more

This place has a great easy in & out location .the staff is very friendly but not staff enough ...I had to wait 20 min in line to pay a simple bill Only 2 people were working ! One person behind a computer and the other person was on the showroom showing phones on a busy weekend they should have more staff working. read more

My phone broke about 3 months ago. I already understood this wouldn't be covered by my warranty. This has caused me to buy an entirely new phone. I totally forgot my 8 digit pin, however they didn't tell me "tough luck" or anything, unlike previous stores. They retrieved my pin and I bought a Samsung galaxy s6. --- The service here was awesome! At no point of my visit did I feel any "Us and Them". The two people I talked to was April and Jeruldo, both of whom have expressed amazing customer service and genuinely care about their customers. April however did charge me for things I did not ask for, but I was going to ask for them anyways. She's a great person. --- The store is on the smaller size, but the layout is more modern than the photos show, so it looks like they remodeled quite a bit. Looks a lot better in person. --- Overall, this is an amazing store, and although it is small, don't underestimate these staff members. They might try to sell you something, but they don't over do it. Highly recommend this store. read more

I am writing specially this review for NATALY ,post deserved as a Mobile Expert, so I have really excellent Experience about her Great Customer Service, very friendly,polite,cam, afourse all this side are very smiling welcoming staff, nice & clean environment, but I want to let you know, How she helped me,without any hesitation & I was really about my New phone fell down unexpected Covid-19, no body can afford if specially unemployment, but she tried to talk to us very motivated& caring my service also the same time I feel very Comfortable & not scary & scade,also I don't remember the manager name he tried to gave me a really seniour discount too,we had been last 15 yrs. Loyal customer & afourse if someone can understand yr situation this time really kindful,helpful but also I had gone with my new phone went to office Arike his name with smiling face, & finally fixed my job. Natalie is Great Outstanding Service Pls.... always go to Silver Creek,staff never rude,& disappointed to you read more

These guys are always nice! I usually buy my phones here and they always hook me up! :) The staff is courteous and fun and I almost never have to wait to be helped. read more

5 stars for Han. Helped me and my fam out til past closing time. Great customer service!

Came to get a new cell, worked with Anthony he was very nice and friendly and he has a great personality and sense of humor. He also was very quick when it came to paying not just mine but another family members bill. read more

Metro by T-Mobile - Inside Metro - Mobile Phones Near Me - Santa Clara, California

I came in knowing the phone I wanted, and was promptly greeted and helped by Paul. He quickly grabbed the right phone, and started the paperwork right away. I guess Samsung phones take a bit longer to initialize, but it wasn't a big deal to wait. Paul apologized for the time, which was nice. Anyways, pleasant experience, no hassles, and excellent staff. Thank you guys! Promote that guy! read more

I've been a metropcs customer for years and must say I had come to decision to end this. I purchased a phone from metropcs.com on 2/3 and it arrived on 2/6. On 2/11 the charge port of the cell broke so I took it in to repair. I was told it could not be repaired since I did not purchase insurance and that this is not considered manufacture defective. Then I was given 3 different cell phone repair centers to check out. I did and was told by all 3 that they do not have the parts. So I went back and asked what to do. Following is direct quote from their service: You may contact LG since this is not metropcs phone or buy another phone. When I showed him the logo "metropcs" on the back of the phone and the purchase receipt from metropcs.com I got following response: You don't need to be rude. I told you the two options you have. No wonder T mobile bought you. You are not increasing business. Unless your business is actively push away all responsibilities and customers. read more

Yesterday my phone suddenly went completely blank. I'm not gonna lie I was freaking out. It's a new phone I only had it for about 2 months. I couldn't turn it back on at all, I thought for sure I would have to get a new phone. I was so irritated and annoyed. I called the 800 number and they told me to go to a metro store and they can resolve the issue for me right away in the store. I thought damn it I would have to wait hella long in line probably and after waiting they're going to tell me I need to purchase a new phone or they couldn't resolve my issue or whatever so I annoyed myself even more. Actually, I get to the metro store and there was no wait time, I was greeted right away and I was asked what I can be helped with today. First of all the store is super clean and nice looking I loved it and I really appreciated the fact that it was this clean so that's a plus right there. Second, the staff was super nice and friendly and made me feel so comfortable right away, *My annoyance instantly went away* Third of all it took them like 3.3 seconds to fix my phone and it was back to normal and back on and I was so happy. I offered to buy them coffee and they politely turned me down and said we shouldn't be rewarded we are just doing our job. Uh, omg who trains these people? They're excellent!! or maybe they're just naturally nice people. Anyways all and all my overall experience with this situation was amazing and I'm so happy and keep up the good work because you guys were amazing to me. Thank you so much. The store manager should read this!! :)) Have a great and blessed day you guys!! (I'm so sorry I don't remember all your names but you guys were great) read more

good place. There is a guy name Kevin. work with him. he is good. He listens and does a good job in taking care of customer. Has lot of patience. good to work with him read more

I had a terrible experience with the Stevens Creek store. I walked in on Friday (Jun 19, 2009) & the customer service girl at the desk at around 04:00 pm kept me standing half an hour while she probably browsed the web. She only realized that I was a customer after half-an-hour when another customer service guy approached me. Her tone of talking appeared very rude & arrogant. She asked me to get my family PIN which I could not. On Sunday, I was given an already existing phone number in spite of making myself over & over clear that I want an individual plan. I also said the plan should be totally separate from my previous family plan. The guy nodded his head, yet assigned me an existing number. Whenever, someone makes a call to my new number, somebody else picks up the phone. Help Me!!! read more

Went in to ask how to transfer memory from the Phone to my sd card. Her reply was I wasn't the one who sold YOU the Phone. Must be nice to stand around like an idiot and. Get paid for it. The store sucked from the first time I bought a phone read more