I was experiencing a stressful 48 hour gap where I had to return my orange iPhone 17 Pro before…read morereceiving the new dark blue replacement. With work at an on-site lab with co-workers coming in from overseas to assist, not having my phone was kind of a nightmare. When I finally got my new iPhone, I started restoring it from the most recent iCloud backup. What I didn't realize was you need your old iPhone to transfer the eSIM card and carrier settings to a new iPhone. That information does not get backed up on iCloud. So I had to find a Verizon store to get my line activated on the new phone. I didn't know there was a store on El Camino just south of Bowers/Kiely in Santa Clara. It's nestled inside a dense strip mall. Once I walked inside, there were two groups of customers being helped to the left and right, seated across from store reps. I waited in front of them until the rep on my left acknowledged me and said they would help me next. It took about five minutes, but no issues there. Seemed pretty standard. A 3rd rep came in to assist me and we began the process of loading up my account info with an email verification link. Even though my iPhone had no cellular service, the store guest WiFi allowed me to receive the verification email. The rep used my iPhone's IMEI number found under "General/About" to send the eSIM to my phone from his carrier side tablet. After about a minute or two, the eSIM came online and cellular service was restored! I thanked the rep and left. When I woke up this morning, I saw an unexpected email notification that had apparently been sent while I was in-store. Something about "Device Protection" being added, which was not something that the rep discussed with me while I was in-store and I had definitely not requested. I logged into the Verizon app to confirm that an $18 per month charge had been added to my line without being mentioned by the rep. That's the type of thing if left unchecked would cost you hundreds of dollars over god knows how long before being discovered. I wouldn't have even known if I hadn't seen that email. Whether that feature was added by default to a new eSIM activation or manually added by the rep, I don't know. After visiting stores like this, I advise logging into your account and make sure no unrequested services have been added to your account because those charges really add up over time. One extra star for helping me activate my phone, however I was really disappointed to see a deceptive $18 per month device protection added without my consent or any discussion while in-store.

Wanted to give a huge shout out to Devin who helped get my account in order while also helping me…read morefix my tablet issue and phone upgrade. Very detailed and explained things very clearly. Great conversation as well as we waited for my Phone to finish updating.

I've had a disappointing experience with this cell carrier. The store has opened late multiple…read moretimes, which is very frustrating when customers make the effort to arrive during the posted business hours. On top of that, the staff did not seem interested in helping and had an unwelcoming attitude. I hope management addresses these issues and improves both the store's reliability and customer service.

I wish to extend the highest accolades to two young gentleman,Dean and Martin for providing stellar…read moreservice in the transition of switching of cellular providers. These young gentleman were so polite and friendly,even as problems arose,they remained calm and confident. Dean is extremely knowledgeable and put any concerns that I had about switching to rest. The Dean/Martin team is most definitely an asset to this establishment!!! Thank you for taking such good care of us!!!

Amazing service from David! I was looking on Yelp for a location with highly rated customer…read moreservice, and I'm so glad I chose this Xfinity store. David was very knowledgeable, attentive, and helpful throughout the entire process. He took the time to answer all my questions and made sure everything was taken care of. I highly recommend this location and especially David for his excellent customer service!

My husband and I came in today to transfer our phone lines, and Anthony was amazing! He was…read moreincredibly patient, helpful, and so pleasant to work with throughout the entire process. He made everything easy and stress free. We really appreciated his help and excellent customer service.

This office is moved to a new location, same mall with new address 1026. I came here to check my…read morecurrent TMobile phone and internet plan (was thinking to switch to a new carrier due to their recent price increase). The manager here, Andrea, was very helpful. She looked at my current plan carefully and help me picked a new family phone and internet plan that will be better than my current one with similar price. I came to this office a couple more times regarding old equipment return and new billing questions. Andrea is always so patient and friendly, explain and resolve my issues. Definitely one of the best.

When you step to the door. You will see the big smile from employee. They are fast. I came here two…read moretime already. Jose the best customer service. thank you for help.

Andrew Kim's customer service skills are absolutely amazing! He genuinely wants to help you, and…read moremake sure you have the absolute best plan for your needs. Also, what's great is he is really honest, and you don't get a bad feeling about him. He's not one of those con-artist guys that's out for himself. Now since Diana doesn't work here anymore, I only go see Andrew. He's my Diana replacement, aka Diana 2.0

Absolutely don't sign a contract with these assholes! Services are absolute trash. They will charge…read moreyou an arm and a leg and give you shit service. The service truly is horrible and they trick you into signing a years contract with all these "perks & benefits" but once you sign on they will absolutely get there's money worth and in return give you terrible service. If you love paying the highest amount for the lowest kind of service then hit up your local Verizon. FYI I moved to Verizon from metro and metro was not only cheaper but better. Do not switch to Verizon!!!

This store is amazing! The staff is friendly, helpful, and honest. They could have tried to upsell…read moreme on the coolest gadgets, but for my needs, they kept it cost-feasible. The selection was outstanding and the store is well organized. Hanzon is the man! My order was pretty big and I had to add to it. The company card was giving us fits and Hanzon had to ring up the order about 4 times across 2 hours. During the entire frustrating process, Hanzon maintained an amazing level of professionalism and rolled with every chance. Thanks to Hanzon and the MicroCenter team!

This location is full of amazing talent. It's a super clean and well-organized location. Most of…read morewhat you need will be here and the amazing staff is very knowledgeable. Fremond and Ella and Ramon were the people who went above and beyond with my customer service experience. They truly are the most amazing people who made this company the best! Fremond is the most passionate and caring person I've ever met. True leader and master of what he does for this company. I'm a loyal customer for life because of him. Thank you very much!

This particular gamestop is a godsend, I used to go to Westgate but since it shut down I had to…read morefind a new place for my pre-orders. I wasn't sure of where to go but I was glad I stopped in here, the staff was super friendly! The store is super clean, really well organized and have a great selection of games. They were super patient with all my questions about upcoming games and let me know if some cool stuff that was going on for pro members. I normally stick to retro stores for the bulk of my gaming needs, but this gamestop gave me a little feel of how it used to be. Shout out to Toni, Jay, Dan, and Ja! Nicest people around.

Thank you Daniel for helping us out with our purchase today. Came for a game controller and found a…read morecool blue one. Lived the color even if it wasn't for me, lol. Price was decent compared to other places and had to go with the warranty because for some reason they always end up broken, hmm.

Nice store! Parking…read moreis very ample. The store was very clean and tidy. The person working the men's section was very helpful! She helped unlock the cabinet that contained the wide selection of men's briefs for me. I selected the Hanes since they were on sale for a 10 pack. Great price for the quantity of briefs! Hope to be back soon to this wonderful store!

I purchased a helium tank online. After picked it up, realized that the tank was defective. I was…read moreunable to select option of return or exchange online, which was already frustrating. Then, when I brought it back, the person handling the return gave me a skeptical attitude as if I was returning it after use rather than because it was defective. The issue was clear: air was flowing out of the wrong pipe, making the tank unusable. This was a product defect, not buyer's remorse or misuse. The whole reason I purchased online was to save time and avoid inconvenience, but instead it created more hassle and wasted time. This was a very disappointing experience, and I expected better customer service and a smoother resolution from Target. Target can do better.