Fairly good experience coming to Best Buy a few years ago, fairly decent spot, clean, good customer service, and good to check out the items, though they don't have everything visible. I had bought a laptop here 5 years ago, no big complaints read more

Best Buy - Mountain View - Mobile Phones Near Me - Mountain View, California

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Worst service ever Order a laundry machine take over 2 months delivery and just left whole package for customer do all rest work. That's suck Save your time and money Go anywhere else read more

Best Buy - Mountain View - Mobile Phones Near Me - Mountain View, California

Terrible experience with GeekSquad and with internal policy within BestBuy. GeekSquad: absolutely no supportive engagement or willingness to propose a conversation if you are walking in. Why offer walk ins (vs appointments) if you are not willing to help folks? In front of me was a senior gentleman who was struggling to even stand - they neither offered him a seat nor wanted to help his needs. Told him to come back 6 hours later and set an appointment. Check your video - he was in line longer than I was and I stood in line for 35 minutes. 8/19 ~11:00am Tomoki is the only guiding light for the day, so not ALL GeekSquad associates exhibit this behavior I am a member and ordered a I k cartridge via BestBuy. I was not told the order would be processed by a third party and that return cycles would be so complicated. That being said, they ordered the WRONG color and could not even exchange for the correct one (the one brought in was 17 days since delivery - policy is not beyond 15 days). Additionally, since the cartridge was purchased through a third party, I was told nothing could be done. How is an established company unable to make a simple exchange or make this situation right? This is not a service forward location (for the most part - the hostess did her best to help me). This is a location that only focuses on what goes out. Not the values driven, service forward company that is shared publically. The GeekSquad exists to specifically support customers. Why exist if you don't really want to help. Very disappointed. read more

I'm writing this review because I genuinely feel that the way I was treated during my visit was unnecessary and could have been handled so much better. While I was in the store, an employee spoke to me in a way that I found rude and disrespectful. I was simply trying to bring an item out to my car using a trolly. Another employee had actually given us the trolly so that we could take the item outside. As I was simply grabing it, this older white lady with blonde hair yelled at me from across the store, saying, "Not on my cart," rather than simply coming over and politely explaining that the trolly could not be taken outside. What made the situation especially uncomfortable was that she then speed-walked toward me and took the trolly out of my hands. I completely understand if there is a store policy that trollys cannot leave the building, and I would have had absolutely no problem following that policy if it had simply been told to me respectfully. It was the way the situation was handled that really bothered me. Being yelled at from across the store and then having the trolly taken directly out of my hands made me feel as though I was being treated like I was doing something wrong or attempting to steal something, when I was simply trying to take my purchase to my car. There was no reason the situation couldn't have been handled with basic courtesy. I also want to be honest that, as a Black customer, the interaction made me uncomfortable enough that I questioned whether race played a role in how I was being treated. I cannot say what her intentions were, but when someone's first response is to yell at you from across the store, rather than calmly and respectfully explain the situation, it can leave you feeling singled out and unwelcome. Customer service matters, especially in a store where people are spending their money. I don't expect employees to bend store policies for me, but I do expect to be spoken to respectfully. A simple "I'm sorry, but customers aren't allowed to take this trolly outside. Let me help you get your item to your car" would have completely changed the interaction. I hope management takes this feedback seriously and reminds employees that enforcing a policy and treating customers with respect are not mutually exclusive. There was a much kinder and more professional way this situation could have been handled. read more

WATCH OUT! See picture of a label that if you weren't aware, you would get ripped off. This open box tv is selling HIGHER than the comparable value. Should be less. Make sure you keep your eyes open so you don't get ripped off!! read more

Best Buy - Mountain View - Look carefully at this deceit! The price is higher than it should be for open box. - Mobile Phones Near Me - Mountain View, California

It's a much bigger store than the one in Milpitas. It was extremely easy to find the pick up line. Great and very friendly. Especially at the entrance/exit. I told the lady that I had to go here because Milpitas didn't have it. So loyal and caring that I will choose this place if I need something the same day. Well done to the manager. Can see why they are so happy. read more

Do not purchase items for installation at Best Buy. I was scheduled today at 11:30 am to have a TV, soundbar and other items installed. Received a confirmation email and text the night before and this morning. At 9 AM I received a call from Best Buy saying the TV was not available and they canceled my appointment. I took the day off. I was on the phone for a while with the representative trying to find a comparable TV. She procedures to tell me that the sound bar was not available. Either my appointment was canceled and there was no other appointment for the day. She said it wouldn't occur until next week. I called to complain and spoke to Anna. She said she would look into it and work with a supervisor to resolve it and get an installation this week Anna said she would call me back in 30 minutes after an hour and a half. I did not hear from her. I called spoke to James. I was on the phone with him for an hour and a half. He was trying to have the TV scheduled for delivery to the we spoke two more times and he said he would call me at 4 PM. I never heard from him. I have tried calling the and it is impossible to get a human being to answer. James said that Tom was his lead and he would look into it, but he didn't have his laptop available his other lead was going to a meeting and didn't have time his boss. Cindy is off for the remainder of the week and someone named Ross was not available. I called an agent and spoke to Ben. He said he could not transfer me to the . I am now on hold again trying to reach James and have been on hold for 34 minutes I'm heading to the store to cancel my order. Best Buy is unreliable, despite saying that the items are available and appointments are available. Lack of response. Terrible all the way around. read more

I love coming to the Best Buy, Mountain View location. Located in a small strip mall, this Best Buy location definitely has a presence that makes it the focal point for this area. Located literally a block away from the freeway, this location. Also makes it convenient to get on and off if you ever need to go towards the Peninsula or the South Bay. Because it is a retail store, the services are vast and the value can range from medium to higher price points. It has everything from Home entertainment, to appliances, to computing. Literally, it has tech everywhere. This place will get you and your wallet in trouble, if you're not careful, lol. Finally, this is one of the last locations in the Bay Area that actually has a car/ auto installation bay. Meaning anything from speakers, car radios, and even alarms can be installed here. Although, it doesn't have a full staff working regularly in the installation space. The team that does work regularly, are very competent and professional. I do wish, at times, they could be a little bit more engaging. Especially, to customers who are unfamiliar with what the installation entails. but the rest of the store is fantastic and very friendly. As I stated earlier, it's one of my favorite locations to go to, and I will continue to go here if I'm in the area. Heck, I will drive out of my way to go here. Haha. read more

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Took my iPhone 17e here to get a screen protector install. I thought they were professional about it but it turns out I have to go back to get it redo again because I see spot with little bubble all around the side. Very unsatisfied. read more

JOSE IN THE COMPUTER DEPARTMENT WAS INCREDIBLE. I went to 3 different Best Buy's and had horrible experiences but every interaction at this Best Buy was so pleasant. Jose was knowledgeable, kind, and helped us get the right computer for my son. We ended getting an open box computer for such a good deal. Bigger corporations aren't my favorite to support and you always end up with mediocre service but I really think the team here genuinely care about customer service. 5 STARS to JOSE! Thanks again read more

Made up delivery policy not disclosed -- wasted time and poor follow-up I purchased a Maytag dryer from Best Buy after spending a lot of time selecting the model. When the delivery team arrived, they refused to install it, saying Best Buy only allows rigid or semi-rigid vent hoses and not flexible ones, so they took the dryer back. This was never disclosed by the sales staff when I bought it. The delivery team also told me Home Depot would be the same because they use the same delivery contractors. That turned out to be false -- Home Depot said they do install flexible hoses. At best Buy, I spoke with John, the store manager, who said he would address the issue and make it right. However, after learning the delivery center had already reimbursed me for the failed delivery, Best Buy did nothing further and even took back the $50 promotional gift card they had originally given me. On my way out of Best Buy after seeing the manager, I told him that if he was not going to make it up to me, I would be done with them after many years of shopping there. It didn't seem to matter to him. I reached out online to ask for filing a complaint with their web site & no one replied. I ended up buying the same dryer cheaper at Lowe's, whose delivery team brought both flexible and semi-rigid hoses, trimmed the flexible hose, and installed it without any problem the next day. Bottom line: If Best Buy has installation restrictions, customers should be told before purchase, not when the delivery truck arrives. This experience wasted hours and showed very poor customer follow-up. read more

Terrible customer service . No acknowledgment after waiting 30 minutes. No smiles , everyone looks miserable. I had my well behaved dog on a leash following me and the greeter told me she couldn't be loose. read more

If I could leave a -0- star I would. This shop installed an apple car unit in my car incorrectly which caused my 2004 Porsche Cayenne to have a short in its electrical system and render the vehicle non operative. Their management came to court and lied under oath to win their case. I will never again do business with BEST BUY in any form or fashion. read more

Poor business, they had a whole area stocked with a sale price of 14.99 with the whole row field. When I took the item to purchase, they tried to charge me $55. They did not honor the pricing. Management said it was a mistake. I told them I understand that, but you guys have a whole real stocked saying it was the price so you guys should be able to honor it. They said no. Now I see why the customer service is rated so low here. read more

Subject: Misleading In-Store Promotion for Best Buy Credit Card - Request for Resolution Dear Best Buy Customer Relations, I'm writing to report a misleading in-store credit card promotion I experienced and to request follow-up action. On 05/24/25, I visited the "715 E El Camino RealMountain View, CA 94040 " to pick up an order I had already paid for in full. While completing my transaction, a store associate named Hope offered me a $40 instant discount if I signed up for the Best Buy credit card, stating that I could also cancel the card anytime. Based on that promise, I agreed to sign up. However: No $40 discount was applied at checkout Only a $25 future reward was mentioned later in the receipt - which too i haven't received. This contradicts what I was clearly told before consenting to the card application This feels like a clear case of deceptive marketing, especially since the credit card has financial implications and affects my credit profile. I have not yet received the card, I am requesting: Confirmation that my credit card application has been fully canceled with no impact on my credit That Best Buy honors the promised $40 discount or processes a return on my original purchase I will also file a complaint with the Federal Trade Commission regarding this deceptive sales tactic. Please investigate this incident and provide a resolution at your earliest convenience. Sincerely, Shakti Bhadupotey b_shaks@yahoo.com 05/24/25 Online Order Number: BBY01-807060527437 In Store Order Number: 0685 001 8415 052425 Store Address: 715 E El Camino RealMountain View, CA 94040 read more

Best Buy - Mountain View - Mobile Phones Near Me - Mountain View, California

Seventy-four days ago I purchased my LG fridge (LRFOC2606S). This morning, I walked by the fridge into a puddle. Lo and behold, the water/ice dispenser was leaking water. I did some troubleshooting, and discovered why it was happening and how to fix it. Problem solved. Naturally, I thought it might be a good idea to purchase a Geek Squad 3-year repair plan. They were kind enough to inform me that because it's more than 60 days, I would have to go back to the manufacturer. I was only two weeks beyond 60 days. They offered no mercy and sent me on my way to the manufacturer. This is my first major appliance purchase from them and it likely will be my last. No grace means no future business where major purchases are concerned. After spending thousands of dollars I got no help from Best Buy. They don't live up to their name. The gentlemen who delivered the appliances were outstanding. They were in and out, including full setup, in less than 30 minutes. The salespersons I dealt with were kind and professional. read more

Best Buy - Mountain View - The modest appeal yielded no flexibility or reconsideration. Not the "Best Buy" in town. - Mobile Phones Near Me - Mountain View, California

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I had several pieces of electronics to recycle. Tyler at checkout was gracious and helpful. I appreciate the service. Makes me want to support Best Buy. read more

Had a car radio fitted on Sunday, it was when my husband picked up the car he drove it across the street to Americana apartments and nobody drove the car after till Monday morning Get in the car Monday morning the radio is not working. We came in tonight thinking it was the USB cable we had that was the issue went to the radio bay to speak with them and the young man who was in there was extremely rude to my husband and then to me when we were simply asking which cable he used on Sunday that worked with our phones when he tested it He was very defensive and said well you must have done something! We hadn't even said at this point there was a issue he was instantly defensive and told us to bring the car back and I told him I only have tomorrow free and he said oh you can bring it back Sunday ! I'm sorry there is a issue why should I have to wait till Sunday to get it fixed. Terrible customer service .if I could give zero starts I would do. read more

Store clerk lied to me and refused to process a Samsung order return that I picked up from here. Samsung confirmed with me that the correct process is to return to BestBuy if it was an order picked up from BestBuy. read more

Worst customer service and complete fraud, Do not visit to this store , I purchased multiple products from this store in which I purchased the screen protectors for iPhone 15 Pro and 15 pro max and for I pad (ZAGG) while purchasing the screen protectors. I was advised by their sales person on the counter that it comes with the lifetime warranty exchange whenever it gets broken for the phones you can come back and swap it which happened twice they did, but when I went third time one of their employee named WENDY , completely denied to swap out my screen protector for iPhone 15 Pro as she claimed that when I previously exchanged my screen protector. I exchanged 15 Pro Max for 15 Pro and now I cannot exchange my 15 pro screen protector because I took the other one and I would have to make a new purchase to do it which is completely rubbish because if I already have purchased 15 Pro Max screen protector when it was broken and I only took iPhone 15 Pro Max screen protector by swapping it out why would I use my 15 pro to swap it? I even showed her all the transactions, but she still completely denied even that wasn't the only purchases I purchased multiple products from these guys at least 3- 4 Apple watches, 2 - Canon R 50 cameras since last two years and I'm just mentioning the big purchases rather than that, I have purchased multiple chargers and AirPods from the store they convinced me to get a Best Buy membership for which they charged me around $30 or so and I even gave my contact number from which I made all these purchases and even was giving the broken screen protector for iPhone 15 Pro to the employee named- Wendy but she still claimed that I took iPhone 15 Pro Max by exchanging it so I told her how do I still have the screen protector but she still denied so I stopped visiting the store even though just not this store I would never ever go to Best Buy for any purchases now why to spend money on the fraudster's businesses. read more

I bought a new iPad Air to replace mine which was out of storage space and having battery issues. There was a great sale and I was able to save $ and trade mine in for a great price. Best Buy wants you to bring in the old iPad and get the new one at the same time. I picked up the new one and took it home to transfer the data from my older one to the newer one. The sales guy cancelled my trade in and told me i could adjust it on my computer at home. WRONG! Online I was offered a Best Buy gift card but I wanted the $270 trade in credited back to my payment card. I came back to the store and was told that I could transfer the data, prepare the new one and bring them both back. They would cancel the transaction and redo it so that I could get the deal I was offered online. I went in today after work to take care of this issue. I was first told that that's not how they do this. I would get a Best Buy Gift card. I told them that I was told I could and that I wanted to do it that way instead. I found out that the price had gone up now and apparently the trade in value went down $50. If I have an offer that says I have 14 days to trade in my item and the trade in value is valid for 15 days that should be honored. This is completely unacceptable and very shady. I am very frustrated and although the sales lady today told me that I could watch for the price to go lower and get the difference within 60 days I feel very duped right now. I will NOT be going back to this store and while we are "Total Members" right now, I am seriously considering canceling our membership. I wish I would have went to Apple directly,. I noticed that the rating for this store is pretty low. I'm not surprised! read more

So this review I am giving only because of one employee that went out of their way, listened and helped solve my issue fast and attentive. First as a Geek Squad customer I went in to see if they could help me on determining why the HP computer I bought at the original Mt View store on Charleston seemed to have the wrong cord for charging, Since having this computer, this cord has never sat in well, and thus does not hold a charge. I had to wait forever over 15 minutes, to get someone to help me cause they were short staffed, helping another customer and had a new girl training. Finally that girl helped and she actually was very nice. The issue was she really did not help in solving the problem. I was not interested in any after market cord or non HP universal cord. She passed me onto someone in computers, I told them the same thing, What did they lead me to , a cord that is Universal. Even though the person was trying to help and push it on me, I had to just say " No this is not what I want" My other scenario was that I needed a holder for my mobile phone and some type of devise that would allow hands free in my car coming thru the car speakers. Do you know, they sent me back to where the refrigerators were, and even the people that install and no one knew how to direct me..not one! So sort of frustrated, I was then approached by this young guy named Colton that worked for Best Buy. He listened attentively and knew exactly what I needed. In fact, right in the area where I was looking and no one could direct he found my solution for the hands free" devise that I needed. He also helped direct me to the place I would find for the holder for my mobile phone while driving. Thank you Colton( not sure of spelling) for knowing the solutions, the answers with my phone and hands free enabling. I appreciate your help!! BTW, the rest of the staff there are very nice. I only encountered one young guy that was working that was sort of put off with questions. Other than that, super friendly and helpful employees, But again, hat goes off to Colton for all his help. read more

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SERVICE! SERVICE! SERVICE! I walked into the store, no matter what the occasion, the STAFF is always amazing and willing to help. The team members on staff are clearly experts on all things apple. The best part of your experience can be determined by you. The staff is willing to help but only if you choose to; otherwise they will leave you alone. This location has a simplistic layout, classic for Best Buy I pre-ordered an Apple Watch series 9 and chose in-store pickup. It was ready immediately! Overall I'm pleased with the positive experiences I have at Best Buy. I am happy with my purchase - thank you read more

Best Buy - Mountain View - Baaaaam.... My new series 9 Apple Watch - Mobile Phones Near Me - Mountain View, California

This review is for the car radio installation department. I had a great customer experience both on the phone before the appointment and when I brought my car in. The install wasn't easy- it took the installer, Jason, the entire day because it's an old Porsche and he had to relocate some things in order to make the double din work. He did a very clean, detailed job and even made sure to tune the system before returning the keys to me. I was skeptical about bringing my car there, but after my recent experience, I wouldn't hesitate to have them install a radio or any other sound system equipment into my cars. Thanks Jason! read more

Ordered via the website for a curbside pickup and my order was ready within an hour or so! Received e-mail and text updates throughout the process. Upon arrival, clear signage was available for curbside pickup. My order was brought out within a few minutes by an employee wearing a blue Best Buy shirt, safety vest, along with a mask covering the nose and mouth. Order was correct too! read more

Best Buy - Mountain View - Mobile Phones Near Me - Mountain View, California

This Best buy is easy to find and has a big selection of TVs I bought a 65" TV with the help of John,Arthur and Carlos. They all did an amazing job in making sure I got the right TV. They were very friendly and knowledgeable. Thank you for making this purchase a pleasant one read more

Buyer beware!! Go elsewhere! I tried to return an unopened, never used adapter with my original receipt and all they would give me was a GC! I explained I had been in South America for 3-wks and returned the adapter immediately following my return! Awful customer satisfaction! read more

Horrible knowledge base with employees and lack of empathy from giving out wrong information which lead me to not receive the product I wanted. Confirmed with 2 employees on the release date and when the product would be available, both were wrong. Management at the front couldn't care less. read more

Firstly I would like to share a commendation for the Geek Squad agent Mr Kevin. I had just purchased a new tablet and needed a data transfer. Mr Kevin was professional, efficient and answered all my inquiries related to the task at hand. He is a very positive representative for Best Buy. Many thanks in regard to his great customer service skills. Secondly and most importantly, please update the Best Buy phone service. It's appalling that a electronic retailer of Best Buy has such a grossly inadequate contact when needing to talk to a live employee. The automated phone service is a bit discouraging as it is actually a waste of time for patrons. Other than the poor phone service of Best Buy, the store and it's Agents are awesome. Kudos to Mr Justine for selling me my new tablet. . read more

Ordered an item for curbside. Waited 30 min to get a sorry can't find it notice. Ok. Picked out a different item wait 30 min for the same thing to happen. Store shows items in stock that are not. Maybe doing a store inventory might help. read more

Always a delight to shop at this Best Buy. I have bought tons of home appliances, electronics and other items from here, experience has always been great. I am not sure why this has such bad reviews. Customer service is excellent, there is always someone to help any time. Today I requested a price match from Amazon and they did that in the next 2 mins. Total hassle free place to shop! Plenty parking available at the complex. read more

Best Buy - Mountain View - Best Buy - Mobile Phones Near Me - Mountain View, California

Best Buy's customer service is amazingly outdated, you cannot return an item within a month, instead they have 15days policy. They cannot even give you store credit, the only thing they maybe able to do something is package that is never opened. I brought a Tesla charger and never get a chance to touch it until yesterday and then realize it is not a mobile charger, but a wall charge that require high voltage than a normal 110V port. Then when I want to return it, the answer is No, and only if I am a paid member that I can do a return with 30 days, otherwise 15 days, and they cannot even return as store credit. I mean any store you name like target, costco, even a Walmart, they will allow you to return in 30 days, not to mention those 3 month return window. I cannot believe there is still a store that has such a bad service. Good luck, Best Buy. read more

Things did not start out well. I was looking for a new computer keyboard. I selected 2 keyboards that felt good to the touch. I approached a sales associate and asked what was the difference between them. He said "This one's better." I asked "Better how?" He shrugged. Useless. After searching for another sales associate for 5 minutes, I found Ines. I asked the same question. She gave a complete answer. She suggested buying both keyboards, and after trying them out, return one. I had until end of January. It was day before Thanksgiving, 10 AM (deserted) when I visited this store, so plenty of time to make a determination. She also explained how to get some money back if I saw a better Black Friday price. And she added that if I lost the receipt, the transaction was attached to my record online. Ines was knowledgeable about the products and store policies, and went the extra mile to be helpful. On top of that, she was pleasant and personable. An excellent sales associate! read more

My laptop went out and I needed to replace it ASAP! I walked in and saw several workers up in the front chatting it up. No one looked my way so I scanned the store for the laptop area. I found it and went to look for the brand I wanted. I had a hard time finding what I needed and no one approached me nor could I find anyone to help me. I made about 10 circles in the same area. Played with the keyboards, wrote an essay on one of the laptops and still no one helped me. I needed guidance for my specific need and didn't get it. After a frustrating wait I went up to the front to let the guy at the front security desk know they had a ton of people in the laptop area and no one helped me. Without a laptop in hand I left. I worked retail many moons ago and I know the deal so it's very frustrating when service is poor. Customer service is part of the experience so if it's not solid you won't have me as a repeat customer. read more

I was going to buy a phone at 11am but the person who activates them doesn't start work until noon. So now I'm at a different store giving my money to a different business for the same product. read more

Best Buy get's you interested because they have low prices and promise quick delivery. But don't be fooled. They hire unprofessional hacks that don't know what they are doing. As a result, the earlier delivery was not earlier and ended up costing me much more for some unnecessary repair just so they could install the appliance their way. Never will buy from them again. read more

Went in with the intention of buying a tv, Nintendo, cellphone and laptop. I had to practically beg to get service... I asked twice and waited and waited. No body wanted to help. Some of them would just walk pass me and not even ask if I was already helped. This isn't the first, or the second time that I find myself in this location, but I get the same service every time. Never again. So I went to the better Best Buy, San Carlos location, and got everything there. read more

Their markdowns and clearance items are a joke, I found a single HDMI cable for $14.99 on a rack and priced matched it online and found 2-3 packs of the same brand for slightly less. This store has a decent selection of items for sale, but because they are so expensive, you are always better off going to Amazon or Wal-Mart for the same Item for cheaper. read more

I frequent this location quite often, and have been helped by Tyler several times. He is always courteous and patient, and provides excellent customer service. Five stars for him! read more

Bought a Sony Apple Car Play head unit for my car online and BB offered free installation. I said, "Heck ya, I'll do that!" The earliest installation appointment wasn't for 10 days or so, but it was fine with me as I wasn't in a rush. Got to the appointment on time and they were ready. Forty-five minutes later I got a call saying they were done. They even refunded me for a part that their website said they needed that they didn't. Honesty like that goes a long way. Check 'em out. read more