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    Best Buy - Mountain View

    2.7 (275 reviews)
    Closed 10:00 am - 8:00 pm

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    Subject: Misleading In-Store Promotion for Best Buy Credit Card - Request for Resolution Dear Best Buy Customer Relations, I'm writing to report a misleading in-store credit card promotion I experienced and to request follow-up action. On 05/24/25, I visited the "715 E El Camino RealMountain View, CA 94040 " to pick up an order I had already paid for in full. While completing my transaction, a store associate named Hope offered me a $40 instant discount if I signed up for the Best Buy credit card, stating that I could also cancel the card anytime. Based on that promise, I agreed to sign up. However: No $40 discount was applied at checkout Only a $25 future reward was mentioned later in the receipt - which too i haven't received. This contradicts what I was clearly told before consenting to the card application This feels like a clear case of deceptive marketing, especially since the credit card has financial implications and affects my credit profile. I have not yet received the card, I am requesting: Confirmation that my credit card application has been fully canceled with no impact on my credit That Best Buy honors the promised $40 discount or processes a return on my original purchase I will also file a complaint with the Federal Trade Commission regarding this deceptive sales tactic. Please investigate this incident and provide a resolution at your earliest convenience. Sincerely, Shakti Bhadupotey b_shaks@yahoo.com 05/24/25 Online Order Number: BBY01-807060527437 In Store Order Number: 0685 001 8415 052425 Store Address: 715 E El Camino RealMountain View, CA 94040

    The modest appeal yielded no flexibility or reconsideration. Not the "Best Buy" in town.
    Emiliana M.

    Seventy-four days ago I purchased my LG fridge (LRFOC2606S). This morning, I walked by the fridge into a puddle. Lo and behold, the water/ice dispenser was leaking water. I did some troubleshooting, and discovered why it was happening and how to fix it. Problem solved. Naturally, I thought it might be a good idea to purchase a Geek Squad 3-year repair plan. They were kind enough to inform me that because it's more than 60 days, I would have to go back to the manufacturer. I was only two weeks beyond 60 days. They offered no mercy and sent me on my way to the manufacturer. This is my first major appliance purchase from them and it likely will be my last. No grace means no future business where major purchases are concerned. After spending thousands of dollars I got no help from Best Buy. They don't live up to their name. The gentlemen who delivered the appliances were outstanding. They were in and out, including full setup, in less than 30 minutes. The salespersons I dealt with were kind and professional.

    Baaaaam.... My new series 9 Apple Watch
    Alex V.

    SERVICE! SERVICE! SERVICE! I walked into the store, no matter what the occasion, the STAFF is always amazing and willing to help. The team members on staff are clearly experts on all things apple. The best part of your experience can be determined by you. The staff is willing to help but only if you choose to; otherwise they will leave you alone. This location has a simplistic layout, classic for Best Buy I pre-ordered an Apple Watch series 9 and chose in-store pickup. It was ready immediately! Overall I'm pleased with the positive experiences I have at Best Buy. I am happy with my purchase - thank you

    Joey V.

    So this review I am giving only because of one employee that went out of their way, listened and helped solve my issue fast and attentive. First as a Geek Squad customer I went in to see if they could help me on determining why the HP computer I bought at the original Mt View store on Charleston seemed to have the wrong cord for charging, Since having this computer, this cord has never sat in well, and thus does not hold a charge. I had to wait forever over 15 minutes, to get someone to help me cause they were short staffed, helping another customer and had a new girl training. Finally that girl helped and she actually was very nice. The issue was she really did not help in solving the problem. I was not interested in any after market cord or non HP universal cord. She passed me onto someone in computers, I told them the same thing, What did they lead me to , a cord that is Universal. Even though the person was trying to help and push it on me, I had to just say " No this is not what I want" My other scenario was that I needed a holder for my mobile phone and some type of devise that would allow hands free in my car coming thru the car speakers. Do you know, they sent me back to where the refrigerators were, and even the people that install and no one knew how to direct me..not one! So sort of frustrated, I was then approached by this young guy named Colton that worked for Best Buy. He listened attentively and knew exactly what I needed. In fact, right in the area where I was looking and no one could direct he found my solution for the hands free" devise that I needed. He also helped direct me to the place I would find for the holder for my mobile phone while driving. Thank you Colton( not sure of spelling) for knowing the solutions, the answers with my phone and hands free enabling. I appreciate your help!! BTW, the rest of the staff there are very nice. I only encountered one young guy that was working that was sort of put off with questions. Other than that, super friendly and helpful employees, But again, hat goes off to Colton for all his help.

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    Geek Squad tv wall mount done wuickly by Edsen and Isaac. They even vacuumed the area when finished. These guys are pros.

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    2 years ago

    Online orders are directed here but then can't be fulfilled because the inventory isn't accurate.

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    Page 1 of 7

    Best Buy - Mountain View Reviews in Other Languages

    Ask the Community - Best Buy - Mountain View

    Do they do laptop rentals?

    Cost of the laptop is irrelevant. There is no laptop rental service.

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    No, the store is closed on the 25th

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    Review Highlights - Best Buy - Mountain View

    It was an absolute pleasure to work with Mohammed Rehmatullah and the rest of the staff (including Sudarshan Chowdhury).

    Mentioned in 3 reviews

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    Ferguson Home

    Ferguson Home

    3.4(80 reviews)
    7.1 miWest San Jose
    $$$

    We are constantly being told, "The main sales person is busy with another customer" and when…read moresomeone can help us, there's always a reason why we aren't the priority. One man said, "I'm changing jobs so I can help you now but not next time." Separately a very helpful person on the floor said, "I'm not really supposed to help you but I will" because of her title or something. Yet she spent much time with me and was a huge help. She knew the answers. She was super awesome. She made the project list perfectly. Then someone who was assigned to help with my project list was dismissive helping me like I was wasting her time. She actually said, "Just change the list yourself" for a pricey order. I had asked her to read back a 3 product numbers. She was not happy with this. You'd think for something that high of a money amount she'd be more willing to offer help. So the showroom and products are super nice. The sales people seem qualified but the vibe is... I'm literally NEVER a priority; I'm wasting their time. They are just doing it as a favor and one-off. They like when you make your own list in the portal, double check it by yourself and set up formal scheduled meetings with the right people to get feedback. Dropping in with no appointment is hit or miss.

    Do not buy from these people. I ordered a washer and dryer…read more When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash.

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    Ferguson Home
    Ferguson Home
    Ferguson Home

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    The Home Depot - Customer Service

    The Home Depot

    2.6(369 reviews)
    4.7 mi
    $$

    I went this morning to pick up my pre-paid order for ten bags of Scott's Earthgro red mulch, 1.5…read morecu. ft. size. Ashten,, who was working at the customer service desk, not only helped to look up and confirm my order; she also assisted me in loading the bags of mulch into the trunk and the back seat of my car. She was very friendly and worked quickly, and she really saved me alot of time and effort. I really appreciated the extra customer service. Thanks to Home Depot , and Ashten! Sincerely, Pam Baksys- Itkin

    I came in here really quick to buy some sort of sealant for a bookshelf. I'm working on and I had…read moreno idea they had this money options!! I literally have no idea what I'm doing so luckily there was somebody working in the paint department that could give me enough information in helping me pick the right Style of tint and sealant. There were so many different cashiers and giant carts everywhere along with a handful of people at self checkout that I just use self checkout because it was faster? I honestly do not like the little chaos, but the line for the regular registers was rather lengthy! The parking lot is really busy watch out for random bolts or screws and I was on my way within an at least 15 minutes. The majority of my time I spent asking questions within the paint department. Lol.

    Photos
    The Home Depot - Washers & screws

    Washers & screws

    The Home Depot - 7/8/24 I was worried because long line and only one cashier for returns. But she is good and line moved fast.

    7/8/24 I was worried because long line and only one cashier for returns. But she is good and line moved fast.

    The Home Depot

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    Quick Appliance Service - Wine cooler cabinet, installed a new system

    Quick Appliance Service

    3.9(42 reviews)
    0.6 mi
    $$

    Quick Appliance has been servicing our appliances and HVAC for many years. We recently had our…read moreaging furnace and A/C units replaced. The estimate was detailed including the needed work for passing city inspection. The work as usual, was high quality , completed on schedule and a great value for the money spent. We highly recommend Quick Appliance!

    My furnace stopped working during the cold spell in the bay area a few weeks ago. I was pretty sure…read moreit was the ignitor based on the troubleshooting tips in the brochure but since it involved gas I didn't want to take any risks so I hired a professional. I found Quick Appliance Service on the Bryant Furnace corporation's website. They were listed as an authorized dealer and had an icon noting this company was certified. I immediately turned to Yelp to check their reviews. The lady who answered the phone when I made my appointment was friendly. She said there are no "free estimates" and that it would cost $50 to have Prospero to come out. Prospero was 10-15 minutes early and called me before he headed over. When he arrived he quoted me a price to check out the furnace. (I can't remember what it was) It did turn out to be a cracked ignitor and he charged me $335 which included labor, parts. (Includes $50 discount for writing a check vs credit card). A week later the company called to follow-up on my appointment and to see if everything was OK.

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    Quick Appliance Service
    Quick Appliance Service
    Quick Appliance Service

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    Pacific Sales Kitchen & Home - Right next to the Winchester Garage with plenty of parking!

    Pacific Sales Kitchen & Home

    2.9(19 reviews)
    7.2 miWest San Jose
    $$

    Probably would not go to this location again. Bought an Viking stovetop in October 2017, and…read moreawaited for it's delivery. Unfortunately, I made a mistake in my work schedule and was not there for pick-up. Best Buy rep calls to say they will help me reschedule tomorrow, but instead I just get an email confirmation for the next shipment date. Just before the delivery date, I called to confirm the shipping time. The rep told me the stovetop was sold to somebody else. The phone gets transferred to the store where I purchased the stove, and they couldn't figure out where it was but told me it was a labeling error in the system. We wait a whole month to find out after thanksgiving that the stove was shipped to a different warehouse and that they can no longer find it. 2 Weeks into December, they were able to locate the stove and find that it was shipped for repair. It is now January, our home is almost done renovating, and we still have no MF clue where this stove is. We issued a refund today, because we can no longer wait for it to come back to the warehouse. Dont get me wrong here. There are great products here, but make MF damn sure that you are there for delivery, otherwise they will take your stove back and sale it to somebody else while telling you its lost somewhere in the warehouse or repair. TLDR: Only one chance for your shipping date, otherwise they will flip the item back for sales.

    Jose Marquez provided amazing customer service for us! We were shopping around the first time we…read moremet him and he was extremely patient and thorough in explaining the different options we had for a new dishwasher. There was no pushiness whatsoever and he was just so nice! We made sure we got his name for when we come back. I waited until Presidents' Day weekend for any special deals and we got free installation! I called around for prices after having decided which one we wanted and Pacific Sales had the best price. I went back to order with Jose but he was with another customer and Arash was also very nice and patient. I have to say I am blow away by their professionalism and all around customer service. Based on this, I would have actually still come back even if they didn't offer the best price. I appreciate that they are not compensated based on commission so you can truly feel the team spirit on the floor. I got my dishwasher delivered and installed in about a week. The installer definitely did his job but he was certainly in a rush to get in and out ASAP. Not the same kind of service as the sales reps but no real complaints from me.

    Photos
    Pacific Sales Kitchen & Home - We're located inside the Santana Row Best Buy!

    We're located inside the Santana Row Best Buy!

    Pacific Sales Kitchen & Home - Customer service desk.

    Customer service desk.

    Pacific Sales Kitchen & Home - This sign says you're on the right path.

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    This sign says you're on the right path.

    Best Buy - Mountain View - mobilephones - Updated May 2026

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