This store is good. The staff are nice and the prices are reasonable. I especially recommend the…read morephone repair service.

"great service" fixing my phone screen! the staff was helpful, quick, and did an excellent job…read more Thank you

Wish I could leave a less than 1 star rating. Absolutely TERRIBLE customer service!!!…read moreI have never been treated so poorly as I was tonight at the Verizon store in Cupertino on Stevens Creek. They had attempted to activate my previous phone for me as the new phone I just purchased and had delivered was damaged and wouldn't work properly. When trying to reactive the old phone, they mistakenly put in the activation date 2 days in the future instead of today as they were supposed to do. We walked back into the store 2 hours later to get the problem resolved and with NO CUSTOMERS in the store, the manager Chris announced that they weren't helping walk in customers and to go to another store, maybe I could get it fixed in 2 days. RIDICULOUS!!! When I walked in, he was sitting on a chair with no one in the store. He proudly showed me his badge so I couldn't mistake his name with another staff member. ABSOLUTELY TERRIBLE customer service, I suggest you choose another store to spend your money at! Or maybe even pick another cell service provider. Buyer beware!

I gave Drew excellent services , he can help no matter how you have a problem of the I-phone, he is…read moregood patient to customers and do his best to assist the consumers request. I will give him 5 stars. Thank you Drew.

Amazing Service! Xochitl at T-Mobile was incredibly helpful…read more She took the time to double-check with customer service to make sure I received the correct promotion. I really appreciate her going the extra mile. Thank you, Xochitl! Also, come early in the morning if you don't want to wait -- it gets busy later in the day.

Jessie helped us today and she was amazing! We're so glad we stopped by to upgrade our…read morephones--outstanding customer service. She was incredibly kind and patient throughout the whole process!

Proficient in their work, responsible toward clients, and enthusiastic in their service.read more

Wow... I honestly don't know how this AT&T store operates. I…read morecame in to trade in my phone, only to be told they couldn't accept it because it was past their 30-day policy. The manager repeatedly insisted I would need to bring in a doctor's note as proof of why I couldn't return it in time -- something I've never heard of with any carrier. The whole interaction felt unprofessional and confusing. This was my second visit here, and unfortunately, the experience hasn't improved. I can't recommend this location based on how things were handled. The one positive: the woman who was helping me before the manager stepped in was kind, patient, and professional. Also that manager seemed like he just domed a J. I'm jusssssss sayin. Kinda sussss

This place is awesome ! I've taken my iPhone XR there twice and she took the phone, said "20…read moreminutes" I came back and it was done. Everything worked, $119 No waiting around a cell phone store, taking a number, then getting screwed on the price. This is the only place I'll take my busted phones from now on!

He told me that his company manufactures the cases.... so you can't get them anywhere else…read more.. I found the same ones for 5 bucks less at a kiosk at the mall.... I totally got jipped...

Jason was very kind, patient, helpful, and generally a good human being. He explained the upgrade…read moreand trade-in processes. He also patiently sat with me for over an hour to make sure all the data from my old phone transferred to my new phone. I didn't feel rushed and was able to complete everything on my phone. If anyone has questions about the phones or service plans, I can't speak to other representatives from this store, but I highly recommend asking for Jason to help you. He also speaks Mandarin and Cantonese if that helps.

I can't say enough good things about these guys…read more After spending more than an hour on a disastrous Customer Support call with AT&T corporate regarding correcting an incorrect area code that they erroneously assigned to a newly-added line on my account, I was ready to cancel my AT&T cellular & broadband service, which I've had for more than 15 years. On the phone call with corporate customer service, I had been treated very rudely by a supervisor who would not even acknowledge the problem and was trying to charge me double the cost of adding a new line to fix AT&T's mistake, after proposing a very complicated "solution" involving purchasing a second line and cancelling the original line with the wrong area code after 60 days and two billing cycles. Since I was in the area, I decided to stop into this store to seek advice from the professionals there, and I am so glad that I did. The representatives and manager listened patiently as I explained the problem that I encountered, and though they couldn't help directly due to their indirect relationship with AT&T corporate, encouraged me to call back AT&T corporate customer support and coached me on how to handle the issue with them. Armed with this information, I contacted the AT&T telephone support line again, and this time I spoke with a different representative who was able to quickly fix the area code without any fuss or fees, and without even needing to speak with a supervisor. It seems that there can be a world of difference in your AT&T customer support experience, depending on the particular staff members that you speak with on the telephone support line. Next time I need to add a line to my account, I will definitely stop in here first and save myself an hour on the phone with AT&T corporate customer support. Thanks again!!

Great customer service experience. Special thanks to Van who went above and beyond to help me with…read moremgr tying my iPhone hooked up to the network! Go team ATT

Walk dont run from ATT. Service is non existent & be prepared for ungodly wait times on hold only…read moreto be told you need to be transferred & be prepared to hold for another half hour. seriously I had to plug my phone into a charger. Surprisingly when you do connect the connection sounds like your in the middle of a stadium with a game goin on. ATT redefines the word service to something unrecognizable.

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!

Apple Business Connect: You're either a Shark, Shark bait, Or Shark s***…read more Today, Apple takes a MASSIVE bite on Yelp with its release of Apple Business Connect. Some several months now, I've made Apple Maps my go-to for places, both on the map, and for contact info, hours, pictures and RATINGS (!!!) (In case you missed it, you can recently add your own photos to an Apple Maps listings and help the Apple photo service wean itself from the likes of Yelp, TripAdvisor, OpenTable and others -- AND YOUR PHOTOS WILL ALWAYS BE THERE WHEN YOU GO TO THE LISTING under "my photos"; how many times have you wanted to find pics from a restaurant you visited, only to find them buried in hundreds of yelp pics?!) Now, businesses can actively take ownership of their listing "card" and be the source of the info instead of having to submit edits and corrections like us regular community-conscious folks concerned about accuracy, which must then be validated by moderators, and in apple world, no revenue gained by correcting info). The process (as you would expect from Apple) is simple and free. For us users, the experience is elegant and accurate. Now in Wallet, Messages and Maps, the listing cards features the beautiful and accurate content chosen by the owner. Wow. Check out La Colombe Coffee in Fishtown, Philadelphia, PA (my home town!) for an example. HERES HOW. Browse to Apple Business Connect Log-in with the AppleID you use for your business, and in a few simple steps, verify and claim your listing, and then take control of details, header images, logos, hours, list special deals, add reservation options and much much more. Action buttons include Ordering, Reservations, Tickets, Showtimes, Chat, Menu, and of course Call and Directions. If you have many locations, you can work through listing management agencies like Reputation, Rio SEO, SOCi, Uberall and Yext to have multiple listing cards managed. HINT (AND WITH A VERY HARD DOUBLE WINK) Apple reads and considers each and every feedback you submit to them about their products and services, even for ones that do not yet exist. If an idea makes sense, especially if it is detailed, and well-prepared, groundbreaking and amazing, THEY WILL DEVELOP AND RELEASE IT. I am not kidding. This is not a joke. Seriously. PERSONAL NOTE Next month I celebrate 15 years with the Yelp community and have worked tirelessly as an ambassador for restaurants and the folks who enjoy them, so you can imagine my keen interest in the "Business Listing" use cases and epics both for consumers and business owners. If you're a follower of mine, you have seen my frustration over the past year with the YES (yelp elite squad) committee's secret oversight and yelp's recent whitewash of business content to feature only 5-star content. Yelp put armies of snowflake moderators on the rolls to read each and every review and then suppress those which aren't gleamy. Elites are voting with Publish buttons on other platforms. Savvy yelpers puzzled by the strange lack of critical reviews on may also begin to look elsewhere. I'll for sure be promoting this tool with business owners and restauranteurs in my circles who are tired of the yelp kerfockery. Anyone have a red "poop scoop"?

Apple Enables App Subscription Scams -- No Refunds, No Accountability…read more I was charged $129.43 for the "InStories" app through Apple's App Store, which falsely advertised a 7-day free trial. I never even opened or used the app before Apple charged me immediately after download. Despite canceling immediately and submitting multiple refund requests, Apple denied my refunds and refused to take responsibility. The developer of the app said Apple makes all billing and refund decisions, but Apple just shifts blame back to the developer. This bait-and-switch is happening to many users. Just check Apple Support forums, Reddit, and the Better Business Bureau -- there are dozens of complaints about this exact scam. Apple's customer service is unhelpful and evasive, refusing to investigate or refund despite clear evidence of deceptive billing. They profit from these charges but won't protect customers from fraudulent apps on their platform. I'm also suspicious about the legitimacy of this Google Business listing/location for Apple. Large companies like Apple often have multiple or misleading Google profiles, making it difficult for consumers to find the right place to get help or leave feedback. If you're thinking of buying apps or subscriptions through Apple, beware. Apple's platform is allowing scammy apps to bill you unfairly, and they don't offer proper support or refunds. This is a serious consumer protection issue that should be investigated by the FTC and state attorneys general. Just as fake this is , for this account is with 52 reviews, with amount of products they sell all over the world and this being their main address , location, you can see how none of this is authentic. This account probably gets deleted and someone starts a new one over and over again. Not sure why its aloud.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.