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Xfinity Store by Comcast

2.6 (55 reviews)
Open 10:00 am - 7:00 pm

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10 months ago

no one do good job comcast is very slow we pay lots of mony and wath hapend when we need help nothing we have to fix are self this is bs

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I do not recommend this company. They have overcharged my account constantly and Elsie at the local was very rude!

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Ask the Community - Xfinity Store by Comcast

Review Highlights - Xfinity Store by Comcast

But then I met Theo (Manager) and Eric (Associate) at the Sunnyvale Xfinity store, and everything changed.

Mentioned in 3 reviews

Read more highlights

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Twist Broadband - Bring 'work from home' to a whole new level with Twist

Twist Broadband

(7 reviews)

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Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

Sail Internet - We're thrilled to be voted a Neighborhood FAVE for another year. Discover how Sail does things differently than Big Cable.

Sail Internet

(197 reviews)

North San Jose

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

Antenna Pros - HDTV Antenna Installation, Removal, and TV Wall Mounting
 http://AVsolutionPros.com/

Antenna Pros

(85 reviews)

I canceled my DirecTV subscription after 20 years and decided to switch to OTA, Netflix, and a few…read moreapps included with my phone service. I bought an antenna and installed it where my satellite dish had been. I chose a multi-directional antenna, thinking it would be enough. Needless to say, the reception was poor. I lived with it for two years, telling myself I was saving money, so who cares. But after getting frustrated yet again while trying to watch a football game and seeing the signal cut in and out, I decided it was time to improve things. I called Antenna Pro's and spoke with Arden, who explained that my antenna needed to be pointed in a specific direction. Unfortunately, based on where it was installed, that wasn't possible. I needed his help, so I set up an appointment for him to come take a look. I had always thought the antenna had to be outside for the best results. Arden suggested trying the attic, saying it would be the easiest solution. I wasn't convinced, there was no way an indoor antenna could pick up as many channels as one outside in the open. Boy, was I wrong. I agreed to let Arden set it up in the attic, and we had it running quickly. The difference was night and day compared to what I had before. We also used his antenna, pointed in the right direction, which was a much better solution than the multi-directional one I owned. I went from about 10 channels, many of them inconsistent depending on the time of day, to 151 channels, with about 90% coming in excellent to very good. I also noticed that my TV, which is fairly new and was bought around the time I switched to OTA, now delivers a much better picture for the OTA channels. The 4K quality practically jumps off the screen. Arden was great, professional, easy to work with, and reasonably priced. I highly recommend him if you're struggling with your OTA setup. He's knowledgeable and takes the right steps to solve problems.

I used another installer for my first Starlink system, but when I upgraded to the new system, I…read morecalled Arden and I'm glad I did. Why? Simple. Super service, fair price and excellent installation. They'll get my business in the future.

Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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