Please visit this Tmobile. This store has the best customer service. You might to wait a little…read morebecause the guys there always take their time to answer all the questions you have. My husband and I were helped by Jesus and Octavio and let me tell you they have the best customer service. Did not hesitate to help us with any question or request that we had and always with a great attitude even after we had multiple requests or questions. Great job guys, will definitely be coming back to your store. :)

Worst experience ever - Three of our family members ordered three iPhones, two iPhone 13's and one…read moreiPhone 13 Pro. It has been a big mess with problems one after another since the order was made: 1) the first iPhone was shipped to a wrong location instead of the store, 2) the store mistakenly explained unavailability of pink colored iPhone 13 when the second black iPhone 13 arrived, 3) the third iPhone, pink iPhone 13, arrived at the store 10 days later but the ordered iPhone 13 Pro never arrived. Yet, the store staff, Erica, didn't apologize a bit. Instead, she pointed fingers to T-Mobile backend operations, asked me to pay the pink iPhone return insurance ($127), and threatened me to go to other T-Mobile stores if I don't take care of the pink iPhone return with my credit card and if I want to re-order the iPhone 13 Pro. Erica was rude and unprofessional. Now I have to wait for the third iPhone, iPhone 13 Pro, for another month. We'll never come back to this store (2200 Eastridge Loop Suite 2054, San Jose).

This review is purely for the customer service. I haven't fixed anything here before but I called…read moreto ask for a quote to fix an ipad that had water damage. The person who I spoke with on the phone was super upfront and honest and mentioned that he cannot fix it, as much as he wants the business. Water damages are pretty much a lost cause, and if you put your device in rice, it's gonna be damaged even more from the rice starch. He told me what the price point was for a 2021 ipad air, and I agreed that it wouldn't be worth it. Luckily I do not have anything important on the ipad. Super professional and this spot seems trustworthy enough to get any other thing that needs to be fixed. My ipad is long gone now.

I'm good for the economy! I spend money all over town…read more Had this guy help me with some DMV filings just because Nice guy Has several " Mailbox etc" type services offered that can be useful for you. Paperwork for the state , I would go back . 15

My phone was really demolished. It was a long shot if it was to be fixed. I took in my iPhone 16 in…read morehopes to see if it was possible. The Magic Man Muhammad was honest about what the outcome would be. I was definitely prepared for it. But that man worked on my phone from 430pm til 7 to bring it back from the dead. I wish I had before and after pictures because this phone was holding on by threads. Most would say just get a new one but I have things on this phone I can't get back. And literal phone magic at this place. Highly recommend!

Incredible service. The repair technician expertly cleaned my water damaged/soaked phone to allow…read morefor transfer of data when it was stuck in a boot loop. My screen broke, he was patient to let me borrow his screen multiple times to transfer data / number that require authentication on the old phone. The repair cost was very fair.

Today I had the pleasure to visit this ATT location at 2980 E Capitol Expy…read moreUnit 60 San Jose, CA 95148 First I would like to thanks AT&T for having amazing people just like Jessica. it was so pleasant talking to a professional. Jessica was able to go through all my transactions the experience better than expected. Thank you jessica for making my wife and I like family ,jessica professionalism was upstanding ,the patience of her was amazing. I have three little kids they come and go everywhere and she had the patient and understanding of Dealing with them. Her vision as AT&T team goes beyond by providing everyone a great service and professionalism. One thing I would like to mention was that she went out of her way to talk to my wife about importan detail in our family plan wow thank you . Is really rare to see people like her managing every little things and every aspect on her store. I just want to thanks AT&T for having people like her. My experience at this location was and it will always be 5 starts Highly recommended Big shoutout to Jose /steven 49ers - malysa /long raiders Great team work

When you come in they tell you to check in on the waitlist but they don't even use it. We were…read morealready waiting 15-20 mins and they just took the person that just walked through the door. Why have people waste time filling checking in and filling out their info.

Came here to get service on a new phone. Alex helped me almost immediately after walking in. He…read morehelped me lower my monthly bill by more than half the price compared to my previous carrier, Metro, while keeping the same if not better features (unlimited 5g, intl calling etc). Definitely recommend checking this location out and asking for him. 5 stars all around and would definitely recommend a friend.

Awesome team everybody was great and knowledgeable , they got me in and out super quick. Definitely…read morewould recommend this location for any cellphone needs.

I fixed 2 of my phones in this place and I am happy with service they offered good discounts and…read morethey did best job for my phones thanks for service

I came in with what I thought was going to be an expensive nightmare. The metal tip of my Lightning…read morecable had snapped off inside my iPhone's charging port, and I couldn't charge my phone at all. They examined it and showed me that the connector on the logic board was damaged -- the wires were exposed -- and the entire port assembly needed to be swapped out. Honestly, when they said it would take about an hour, I was already mentally preparing for a big bill. But the final price was only $95, parts included, plus a 3-month warranty. I was genuinely surprised. Beyond the price, the explanation was thorough and easy to follow, and they never made me feel rushed. This is exactly the kind of repair shop you hope to find. I'll definitely be a returning customer.

The screen of my Samsung note 10 broke and I reached out to several providers on yelp…read more This providers answered in no time and sent the qoutes for the screen repair. I dropped my phone and got it back in 45 mins with a brand new screen. The service was super fast and price affordable. I would highly recommend this place for cell phone repairs.

Responsive, quick and did a great job. Didn't hurt that he also had the best rate for anyone I…read morecontacted.

This review is long overdue, but Serkan is a wizard! My son's laptop wouldn't charge anymore due to…read morea loose USB-C port. He repaired it but it failed once again. He graciously took it back after finding out it was a faulty replacement part and its been working flawlessly ever since! My Samsung ZFlip 5 foldable screen also took a crap at the same time, and Serkan was well aware of the problem as a common issue, so he was able to replace it with a new screen, which was very costly. Very happy with his work and his customer service. His prices are very reasonable as well. I wouldn't hesitate to recommend him if you're in the South Bay and need one of your devices repaired! Parking is tricky. Just FYI.

My wife's laptop was coming apart from the hinges due to a drop when she used it for her classes…read more Anyways, I was turned down by a lot of other companies, Serkan reached out and offered to help with a free consultation. He diagnosed the problem and gave a reasonable price for the repair. He was very communicative when it came to scheduling and updates of the repair. It took some time due to shipping but now we are able to use the laptop again without fear of it falling apart. Would recommend.

I was visiting a Friend in the Neighborhood and Almost dropped my New IPhone!!!…read more She Suggested that I get an Otter Box Defender Case to Protect My New IPhone before I damaged it!!! So we stopped by this T Mobile and Browsed around. We found an Otter Box Defender and the Sales Rep Checked my Account. She then gave me a Discount on the Price of the Otter Box Case!!! She even Cleaned my Phone and Installed the Case on it for me. !! Customer Service was Amazing , Helpful and Friendly !!! For these reasons!!! This Is A Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong !!!

Went in to upgrade phones for my parents. They didn't have the colors that we wanted so they called…read morethe other store locations and sent us there. That was very nice of them to do that instead of trying to convince us to go with that selection they had! We were greeted right away so I appreciate the service.

Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.