BEWARE THIS store will scam you. I came because I needed my SIM card to work on a different phone…read morebecause the original one was water damaged and i could not log into my account to do it myself. I walk into the completely empty store where both associates are talking on the phone and tell me to wait 5 minutes. They tell me it's going to cost me between $25 and $85 depending on the phone to activate the new phone since I can't login to my account. They then tell me I need a new SIM card because mine has a blue dot and the new one has a purple dot and they have to change it because 5g and there are ESIMs now. Ok??? Then he finishes and says it's $95.84. Before he gives me the receipt he says do you want a free speaker, you can have a free speaker or not it's $95.84. So I'm like sure. I ask for the receipt and the activation fee is $26.14 and the speaker is $69.70. So I tell him I want to return the speaker and he says no you can't do that. And this stupid speaker is being sold by the manufacturer for $49.99. Wtf eff this store and it's scams

Customer service isn't a high priority here. I stood in line for over 20 mins and not 1 time was I…read moreacknowledged. Steped up to the counter Roxanna didnt even look up lol. I said " hi, are u busy" she says "no ur next"....ok cool? Upgraded my old phone in store. This was yesterday, Sat. The ladies had kids in the back while working. They kept poking their heads out...I was in the store probably an hour. Guess it was take ur kid to work day...crazy!

Please visit this Tmobile. This store has the best customer service. You might to wait a little…read morebecause the guys there always take their time to answer all the questions you have. My husband and I were helped by Jesus and Octavio and let me tell you they have the best customer service. Did not hesitate to help us with any question or request that we had and always with a great attitude even after we had multiple requests or questions. Great job guys, will definitely be coming back to your store. :)

Worst experience ever - Three of our family members ordered three iPhones, two iPhone 13's and one…read moreiPhone 13 Pro. It has been a big mess with problems one after another since the order was made: 1) the first iPhone was shipped to a wrong location instead of the store, 2) the store mistakenly explained unavailability of pink colored iPhone 13 when the second black iPhone 13 arrived, 3) the third iPhone, pink iPhone 13, arrived at the store 10 days later but the ordered iPhone 13 Pro never arrived. Yet, the store staff, Erica, didn't apologize a bit. Instead, she pointed fingers to T-Mobile backend operations, asked me to pay the pink iPhone return insurance ($127), and threatened me to go to other T-Mobile stores if I don't take care of the pink iPhone return with my credit card and if I want to re-order the iPhone 13 Pro. Erica was rude and unprofessional. Now I have to wait for the third iPhone, iPhone 13 Pro, for another month. We'll never come back to this store (2200 Eastridge Loop Suite 2054, San Jose).

Went in to get help calling customer care to verify my account because I wasn't able to do it…read more Customer agent(Jocelyn) in store was rude and uninterested in helping me resolve my problem. She was unprofessional and could tell wasn't pleasant with my visit. Definitely don't recommend coming to this store.

Horrible location. Walked in with a very unwelcoming greeting as if they didn't wanna work at all…read more I went to upgrade my phone and both employees were acting extremely confused on how to upgrade a phone. Probably hire more certified experts that know what they're doing rather than somebody who just seemed like they're confused and doesn't want to work. And to top things off, what seem to be, the manager spiked an attitude with me stating that people don't come into upgrade their phones every month, and when I confronted him about what he had just stated saying am I really getting attitude from the manager right now?, He began to fire back attitude towards me and mind you this is an older man. His name is Brett. You guys should immediately let this person go as he has the worst customer service I've ever seen inside of a T-Mobile. I told him that this doesn't seem that hard of a thing to do. I'm just simply trying to upgrade my phone. I actually was going to do this online. He interrupted me and said "why don't I just go do it online then". That's something I would never want one of my employees to say to a customer that is just absolutely super unprofessional and I would really recommend you guys look into this.

Was one of the newer adopters of the PC Bang, Internet Cafe scenes when building PCs was unheard of…read moreand broadband internet was not easily accessible. The only way kids were able to play Counter-Strike was to own a copy of Half-Life and download the mod and play via the internet or LAN at a college dorm or campus. With the introduction of a PC Bang Internet Cafe, it evens the playing field if not giving you a patron the advantage of being on their dedicated LAN and hosted server. The latency should be the difference between life and death; hence, you pay for your proficiency at a networking center like G Zero. There were approximately three others associated, !mpakt, G Zero, and another that I cannot think of the name at this time. These were the glory days!!

I've been a Verizon customer for almost 10 years and have visited many Verizon stores in San Jose…read moreover the years. Today my wife and I came to the Verizon store at 1150 S King Rd #10 to upgrade her phone. We only waited about 10 minutes before Jonathan helped us. He is a very young employee, but I was truly impressed by his professionalism, knowledge, and dedication. He explained everything clearly and made sure we received the best promotion available. Jonathan even skipped his lunch break to help us and make sure everything was perfect. In my 10 years with Verizon, this was one of the best customer service experiences I've ever had. Thank you Jonathan for the excellent 5-star service! Toan Pham

Awesome team everybody was great and knowledgeable , they got me in and out super quick. Definitely…read morewould recommend this location for any cellphone needs.

It's been over 10 years since I've needed an upgrade to my phone (finally rode a phone out til it's…read moredeath), and this place has gone downhill. Lower than downhill like beyond the grave site. I've only been to this location for any verizon issues and they sold me and my family our phones for at least 2 decades. I walked in and wanted to look at more samsung phones, guy whoever worked monday morning, February 16, 2026, was very rude, unprofessional, and 0 social skills and manners. I asked if they had more phones in the back (being the only 1 there at 10am), and he sassily told me he needs my phone number if he's gonna sell me a phone. I gave him it anyway, and he just walked off into the back, comes out and says this should be all we have in the front. 2 out of 3 samsungs were working and I was uninterested in them both. His response "hmmm is don't know what to do now" was pathetic, like dude sell me something or offer to order online a phone I want. It didn't matter he had his earpods on nor his name tag (hence specific time of encounter mentioned), but that encounter sucked. Don't waste your time here. I left and randomly went on a whim to the Los gatos location and got what I needed with ease and a positive experience. "Boo, Verizon at Eastridge!" You get all the thumbs down.

Eastridge Mall is central of Evergreen and Eastside San Jose ,CA. Eastridge has Verizon retail…read morestore which is of a 3rd seller. I have priorly made online store appointments a point of time when needing assistance of account statement billing. I would normally receive my statements in mail or being able to self print at home Appartment office in San Jose, CA at The Woods Appartments had service interruptions in June 2023-June 2025 that has not yet been resolved repaired or restored per self request that disruptions had not been of my calling. I would normally be able to print my statements from home safely when having need need of statements on document paper. But my access had been disrupted which had been unable to have the ability to. I don't feel safe or comfortable having send any local printing shop my account details information which is of private confidentiality of. So in store appointments are made to being able to retrieve information that I need. I Christina do not have a personal assistant assigned to myself, nor have I authorized of a personnel of being authorized to answering of any type of calls or placement calls of serving or emergency calls in my name per location of Appartment residence spaces. In Verizon Store at Eastridge mall customer services representatives are very kind, helpful, attentive to customer needs. I come here sometimes as well to charge up when I am in the area needing to recharge which location has plenty of in store accessories to choose from for purchase and customer seating waiting area that's very comfortable. I have not made store recommendations to anyone. But every time I come here customer services had been far most great for myself. -Christina (updated on 6/02/2025)

IMHO - Covid Edition…read more I needed technical help with my new phone and just happened to walk by the new location of the T-Mobile store at Eastridge! I was immediately greeted by Armando! He asked how he could be of help and I explained my technical dilemma. In less than two minutes, he taught me how to add my thumbprint for the lock screen! Okay maybe not a big deal for you, but a big deal for me! LOL Thank you Armando for your genuine and efficient customer service!