Beyond the best customer service anyone could ever get in anything. The employees treat you like family and are so brilliant. They know every recruit, seasoned vet, what they order, what agency their with, sizes, family, it's amazing. Sometimes they even know when folks are moving agencies and mums the word. They are so professional, even when their own vendors are slow and lacking, they will do what they can to make sure you're suited and booted, representing your agency with confidence. Pat is the man. Emily is amazing. And know one will ever forget Kathleen. The folks embroidering and hemming are magicians. Truly amazing staff, and so essential. I don't know how you all keep it together to make sure we look like we're doing a job. Thank you for all the hard work you all do and maintaining the optimum service you all provide. read more

This place has NO customer service. they claim and argue with you that they know everything you need and give you WRONG items. it was ridiculous shopping here and the associates look like it pains them to assist you. go somewhere else! read more

Got some pants here and paid for hemming. I picked up pants and they did not hem them. I do not live close by so it is a hassle to have to go back. I called them and explained to them how far I live and they offered to complete the hemming and offer a refund. This would have helped with the already frustrating situation. I go back to get the hem done and they said no refund and whoever I spoke to on the phone was wrong. So they were not going to honor the refund. This place is trash and trash service. Definitely not friendly to first responders. Do not waste your time coming here. Order online or go somewhere else. This place cares about profit over customers. Galls phone customer service is far superior to this places in person customer service. read more

I've experienced ongoing challenges with Summit Uniforms' phone customer service. I placed an order in June 2025, and more than four months later, the item has still not arrived, nor have I been provided with an estimated shipping date. I've spoken with Erica several times, and although she assured me she would follow up, I have not received any updates. I also requested a callback from her manager, Donna, but have yet to hear back despite being told she would contact me over a week ago. Since the recent management change, it has become noticeably more difficult to receive timely or effective assistance over the phone. That said, I want to acknowledge that Emily and Julie consistently provide excellent in-person customer service whenever I visit the store. Their professionalism and helpfulness are greatly appreciated. read more

Very professional, great service and staff. Price seemed reasonable, easy to shop there.

Wifey came in to pick a pair of work shoes and a new jacket. This is one of the few stores left that will sell post office work close. The service here is outstanding! The owners is very nice and goes out of his way to help you with your needs. If you work for the post office, the VTA, or are a police officer this is the place to go for all your work needs. read more

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Not much choice for USPS I been going there for past 5years and always recommend this place Now in 2025, the staff attitude is a lot different Ladies at the front are rude and not welcoming for customers Better go different store or online Summit Uniform Sucks! Goodbye! read more

I want to shoutout Julie for helping me out for my uniform fitting. It can be a stressful process but she made it an easy task to do. She had knowledge of all the products and made sure everything would fit me properly. I also enjoyed our conversation she keeps it real lol. Julie is very helpful and friendly. read more

First time shopping here and buying a uniform, the staff was efficient, pleasant and helpful, and communicative. They anticipated what I needed and had it in stock, with super-fast turnaround for alternating/stitching when I was given a short deadline. Will be back to help make sure they stay in business. Highly Recommended. read more

I have been buying from summit uniform for 30 years since Pat the previous Owner sold the service has really gone Downhill. I just called now and I got someone answering the phone from home. I always talk to the people who work there. Julie is a person I've worked with for years. Knows everything about the inventory and is very knowledgeable about everything and helps me with no hesitation. Can you please get the phones to return back to the store today!!! So the people who know about the inventory and products at the store can help us and not be answered by someone who is at home. This is not how you provide good customer service.Please return it to the store how it supposed to be.!! Thank you!!!!! read more

I would leave a zero star but I can't make it happen. I've been coming here for 23 years under previous owners ( they were GREAT). The new owners have let this place go to shit almost immediately. The two young ladies have absolutely no business working with the public. Rude and obnoxious are the kindest words I can use to describe them. There's a middle age woman whom I assume is the supervisor is even worse. She is unprofessional, unhelpful and argumentative. I will inform all my VTA brother and sisters that this is most certainly NOT the place to use our vouchers. Such a shame after so many years of great service. read more

Ever since the new owner took over , the place is well organised, merchandise are in stock instead of being ordered. A very very positive change. Good job ! read more

Never have anything in stock & not wanting to order anything without customer insisting. Utter chaos in this place. Can't get anyone to help you. They are completely rattled when busy. Only go here if there isn't another choice. They just don't seem to get customer service. Everything is blamed on others. So slow to get your order in. They don't tell you that when you order. read more

The ladies here are all super nice and always willing to help. I make the trek over the hill from the Santa Cruz mountains and they always have what I need. Highly recommend! read more

All I needed was woman's black boot, no larger sizes and many I talked with , smaller feet were out of luck too. Then simple leather belt, common size, not many belts of any size so had to get a larger belt and modify it. There was not much help. I found other sources for what I needed . The voucher I had was for that store. After that I thought maybe it was a one time thing. But next time months later had the same experience. It wasted my time. read more

Even though Pat retired, (congratulations on the retirement Pat!!) and handed over the store. Emily is still holding down the fort, and her team will make sure to answer any questions you may have about what you're looking for. If you need anything public safety; such as uniforms, boots, ballistic vest, duty gear;etc this is the go to place. The girls on the floor are busy at times, so patience is a virtue, and they will do their best to get you squared away once they are able to help you. This store handles a lot of Police and Fire department orders for the Bay Area, Central Valley, East Bay, and as far south as Monterey county. I am ecstatic to see Summit uniforms still in business servicing the brave men and women that protect communities throughout the Bay Area, and surrounding areas. I hope to see them continue the legacy this store has held for so many decades. read more

Once again. I dropped by for some hats. Employees saw me standing in line and didn't even acknowledge. They saw 2 cops standing behind me then said "I'll right with yah" lol. So sad, just speaking out the truth that is all. read more

The store being out of my way some time I called ahead twice to see if they had a certain shirt/ size in stock. Both times I was told I would receive a call back with an answer and was hung up on. After over an hour of waiting I decided to make the trip anyways only to find out the shirts I wasn't in stock. What would have taken 10 seconds for them to check costed me over an hour in traffic for nothing. read more

Excellent service and follow up. The new ownership has made a major improvement on the entire ordering process for uniforms and equipment

Miss the previous ownership. New ownership sucks! Poor customer service. Phone never gets picked up.

Great professional service, they know exactly what you need. True experts in thief field, I would recommend this place to anyone. All staff are knowledgeable, prices are better than anywhere online. read more

I needed tactical women's black work boots and they had the best selection in the area and online. I got a great pair of boots at a fair price along with excellent customer service. read more

Summit Uniforms - My new super comfy boots - Sewing & Alterations Near Me - San Jose, California

Premise: It has been mentioned here before, but I also believe that the ladies who work here only go out of their way to assist men in uniform. If you're a woman, they hesitate to help. I don't know why. Maybe their own husbands work in law enforcement so they are a priority. Even still, if you are running a store, customer service should be obligatory and non-discriminative. Scenario: I walked in and waited around for a few minutes for someone to help me. A few of my co-workers were shopping around too. There were people in front of me who were being helped. After they got their assistance, still no employee greeted me! There was a lady with black hair who I approached and said kindly, "Hi, I have a voucher from my job. Can you help me?" She said, "I'm helping another person." Soon, after I noticed she was done helping them and talking to other customer I went up to her again with just a plain, "Hi..." (Egging her on to let her know I need help.) She said she was still helping someone. Issue: During this time I asked for help and she said she was busy, none of the other ladies approached me in place of her saying that she can help me. Wouldn't it be good customer service for her to get someone to help me if she couldn't? Bright side: There was a young man that works there and he said with a smile, "Are you here for [security company]?" He gave me his full attention and was very polite. The extra star is for him. Overall, customer service is not a priority here for women. read more

Let me start out by saying I have tried to find a better place to buy uniforms only to return to Summitt. Had a HORRIBLE experience at 10-8 Police Supply and LC Actions customer service SUCKS. Girls behind the counter of Summit are always attentive and friendly. Always have the leather gear I need. I haven't had any fitting problems, in fact all of my stuff has always been GREAT! Lots of parking in front is a bonus compared to the other two places. The reason they didn't earn 5 stars from me is... 1) When you get stuff ordered and fitted, they NEVER call you when it is ready. Do yourself a favor and just follow up. Not that hard to do. 2) After about a year or so of use, their thread in the hem of the pants ALWAYS seems to start coming loose. Never fails! Cheap fix so not a HUGE deal, but no fifth star. read more

Been associated with this establishment for years never had a complaint; Still don't after 24 years Thanks to the entire staff !!! Always legendary service even when they need to back order the garments you require they callback ASAP!! keep it up folks! read more

I cannot say enough good things about Summit! I've been a customer for a few years now and have always been impressed with the level of service that they provide. Their alterations are top-notch and lighting fast! I can usually buy anything and get it hemmed/altered within minutes. I have literally bought pants, tried them on, and had them hemmed on a 15 min break! (For an urgent replacement)! I'm not sure why there are any bad reviews on Yelp for Summit. I've only ever seen their staff treat every customer with the utmost respect and care. Keep up the good work Summit! You've earned another life-long customer! read more

Today is Saturday. They open at 10:00am and I have been calling since they opened. It is now 11:15 and still haven't reached anyone. It goes straight to a automated message system but doesn't allow it to ring or anything. I am trying to see if they even have what I need before driving a hour there. Please get the phone system together! read more

If this place didn't essentially have a monopoly on uniforms they would be out of business yesterday. High prices and an unfriendly staff. Pat's cool but the staff he hires.... Plus they will yell at you about a mask but the staff isn't wearing theirs. read more

I started at Santa Clara Sheriff's Office in 1989 and have been a customer who has always been treated like FAMILY. This is a Family owned business and there is no other place you can go to be treated like Family (In todays world that means everything). I would never hesitate call or simply stop in to get my uniform needs met. I would give them an 11 out of 10 and will always recommend them to any one needing a uniform. read more

Love this family-owned business! I've been coming here since I was a police explorer and now in my public safety career, I always return to Summit Uniforms. They have helped me with getting my uniforms tailored, adding a zipper to my shirts, installing name tapes and just always having the equipment in stock! Best part, everyone here knows what they are talking about. Keep it up, Summit Uniforms! read more

Super rude staff in that uniform store! Its like pulling teeth to get some help in there! Walked in there a few days ago and they didn't even respond when I greeted them the lady just rolled her eyes like saying what do you want? Will never go there again. All other uniform stores there is kind and friendly staff, but here they must work for the government on account of how unhelpful and rude they are. Made me feel like I was there to beg for money or something. read more

I've been going here for almost 20 years. The workers are always great and Pat's the best! If I ever need a rush on something, Pat's always good about getting it done! Thanks for everything you guys do. read more

This place is great and all of the people I interacted with were extremely helpful and made the whole process fun. I don't understand any of the negative reviews on here and I'd say disregard them. This is definitely a well run family business And everyone has great energy. I came in during an extremely busy afternoon and even though someone couldn't get me started immediately, they acknowledged me and got to me quickly after. From there, they picked up everything I needed- alternate brands, sizes, etc. They got everything I needed patched and altered the same day (They had all my sizes in stock). Also, I came back the following day because I had accidently chosen a belt that hit me at my waist but the pants I went with hit me on the hip (This was my fault for not putting it on with both pairs I tried). I came in, they remembered my name, and let me just swap it out no questions asked. I am proud to support this business. read more

not happy with new store , had uniforms and boots was told I could return them it's only been a few months and I'm not in the system anymore I have the receipt. over 800 dollars worth and I didn't know summit sold. no store credit or anything offered. I won't be coming back and will be using a cheaper source for the same uniforms or go to us uniforms or peninsula. sad I was disappointed because it's the same store same name just new owner read more

I went in recently because I was in a jam. I had left my uniform set at home, no time to go back and get it, and needed to get to work in two hours. I had no problem with buying a shirt and trousers, but patches had to be sewed on and the trouser length had to be adjusted. Normally you have to come back for that. I told them my predicament and they did the work while I waited. 20 minutes later I was on my way with what I needed. This was a real problem and they came through for me. I am a fan and will be back again and again. read more

Summit Uniforms has made the process of obtaining uniforms very easy and enjoyable. The staff at the store are knowledgeable about several different LE agencies and know exactly what the uniforms need to look like. The staff are kind and knowledgeable. I obtained numerous items for work from this store and will continue to go to them. They are pricey but worth it, to get quality uniforms and support your local business. read more

I called last week to see if they carried 5.11 pants. I'm a technician, not a cop, but like wearing these items as they seem to serve my day to day tasks well. They told me to come in, no problem. I finally stopped by this week. I left without buying anything. They have a lot of boots and a lot of clothing. That being said, most of the 5.11 gear was in piles on top of the racks. There were no price tags on anything I picked up. It looked pretty disorganized. There were some pants on sized racks, to be fair. I only found one pair of pants in my size, 40x30. I grabbed them and a few other close sizes to try on in the dressing room. The dressing room had several open boxes of product in them. It looks like its a dressing/storage room. After I found a few pairs of pants I liked, I tried to get the attention of the few people working the counter. To be fair, they didn't ignore me completely, they just never got to me. You see, this is an excellent store for law enforcement and postal workers. They have a good selection of items for each and were very friendly with the several off duty officers in the store. They in fact seemed to be friends with a few of them. If I were the officers, I would love that level of service and comfortability. I got tired of waiting and hadn't had any of my answers addressed at this point, so I decided to go back to the racks and pick up another one or two pairs of pants and just buy them, figuring the prices were probably about average. At this point, several large law enforcement officers came and stood over next to me giving me what I would call the "stink eye." They then started talking loudly and in my direction about how non-law enforcement people shouldn't be in here. They went on to comment about how the staff will just kick you out if they figure you're there looking for a costume or you don't look like you "should" be buying "tactical" pants. The comments continued about how this is a serious place and civilians "shouldn't be in here playing cop." I guess if I were on trial, I couldn't legally prove they were talking about me, but it sure felt like it. I'm 6'0, 235lbs and still have my high and tight haircut from the Army. I didn't look like what one might describe as a trouble maker, but at that point I sure felt like I didn't belong. I put all of the clothes back on the rack and left without purchasing anything. I'm a big believer in supporting local business, and that was my plan. Instead, I ended up using them as a showroom to buy my items online for what I assume is less money. Again, I don't 100% fault the store for this. If you're a postal worker or law enforcement, I believe you will get great service and a sense of community from your fellow officers, thus the 2 stars. If you're a civilian, you could still try it out. You may have a better experience than me. I for one, will shop elsewhere in the future. P.S.- To my officer friends: 5.11 started as pants for mountain climbing. The 5.11 referred to a level of climbing difficulty at the founding of the company. They're not "cop pants," they're mountain climbing pants. Jerks. read more

I was instructed to get fitted and order my uniforms here. Jessica and Kim assisted on getting me fitted to be up to standards before the academy. Kathleen assisted any other questions. Pat the manager inspected my uniform and made sure I was looking my best before the academy. Looking forward to picking up my uniform. Thanks for assisting my needs. John C. read more

I've been to Summit Uniforms twice. The first time, I went in then came out with no problems. That's because I didn't have to interact with any of the employees. The second time, I went in for a duty belt. The last one in my size was missing a buckle so I asked for permission to take one from another belt and they offered to do it for me. As the employee struggled to put the buckle on, I told him I'd like to try it on first so I know that it fits. He said he'll have the buckle on in no time and then disappeared to the back for 10 minutes. He came back out to confirm the size I needed and then disappeared again for another 10 minutes. I asked the lady who was doing nothing if I could pay while waiting. She rudely snapped that she doesn't know which belt I'm buying and that she doesn't know what her coworker was doing to the belt so I might have to pay extra. Okay. The guy finally comes out with my belt and the belt costs $10 more than the other store I went to that didn't have my size. I just paid so I could get out of there. I probably won't return to Summit Uniform unless I have to. If I do, I definitely know better than to ask for help. At least they had the size I needed, even though the belt wasn't in great condition and the buckle they gave me was all scratched up. On top of that, the male employee put the buckle on the wrong way so I had to fix it myself when I got home. read more

This place is fantastic if you don't expect to be pampered like a baby. A lot of the reviews I read for this place seem to expect hand service, but they don't seem to realize this place handles contracts for most Police Agencies in the South Bay, along with the U.S. Mail, Park Rangers, and others. If you don't ask for help, they're going to be focusing on their purchase orders. If you DO ask for help, they'll gladly serve you with a smile so long as you're not an ass. I've spent over a grand here in my career and will always do so in the future. If you're in LEO, they carry a ton of gear in several different styles in-store, so the chance you'll have to special order stuff is really low. This is an advantage over L.C. Action, their primary competitor, whose selection is generally limited. All in all, if you know what you're looking for and can help yourself, this place is great. If you know how to ask for help, it's just as fine. If you go in expecting it to be your average retail store where the employees are browbeaten into serving you hand and foot, you're gonna be disappointed. This place is for professionals. read more