Coming from a repeat customer: avoid this place. I HIGHLY recommend you take your business somewhere else where they respect and actually listen to what you're looking to do with YOUR clothes.
My mom and I stopped by each with clothes that we wanted altered. The only man that works there helped fit me for a coat that I brought to have the sleeves shortened. He was patient with me and actually took into consideration my preferred sleeve length.
Then it was my mom's turn and the man signaled another lady (seems like the owner) to help my mom out. My mom tried on the first pair of pants and the lady pinned the pants to her recommendation of where she thinks the length of the pants should be. When my mom asked her for a bit more slack on the length, the worker was visibly annoyed by this request. And when my mom and I asked her if she thought it would've been better to have brought the heels that my mom planned to wear those pants with, she would cut us off mid-sentence and almost signaled us to keep it moving. She had no patience to hear what we had to say. We didn't say anything in response to her behavior.
Then my mom went to put on a different pair of pants that were a different fabric and style from the first pair of pants. For whatever reason the worker was annoyed that my mom had changed into the second pair of pants that she brought to have altered. She told my mom "You don't have to try on every single pants you know? I only need one and I'll cut them all the same length." I was shocked by how rude she was being but still decided not to say anything. My mom tried to explain that this was a different fabric and style of pants. The worker had no patience and again would cut her off mid-sentence. At this point, I stepped in and asked if she was in some sort of hurry or if we came as the store was closing (I knew that we didn't) and asked her if it was okay for my mom (THE CLIENT) to try on HER OWN CLOTHES to make sure they get altered to the preference that SHE IS PAYING FOR. The worker again showed her discontent for this and snickered as she said "Sure."
At this point, I decided to tell my mom that we should leave instead. And we did. But not before letting them know that part of the reason people come to get their clothes altered is because they have a preference for how they want their clothes to fit. And part of the job is listening to those preferences and working with the client. I've come to this place before and they always seem to be annoyed when clients ask for more/less length. If the client is paying and that's how they like their clothes, why is it a huge dilemma for them? All she had to say was "This is how I do my job." If having no patience, cutting people off mid-sentence, and not taking into consideration what the client wants for THEIR clothes, then This place does not deserve my business.
As my mom and I gathered our belongings to leave, she began to shake her head and say things in another language to the man that had helped me out first. There were enough context clues to assume she was speaking about us. As I mentioned before, I've brought my clothes to this place before but their professionalism has steadily decreased after every visit. This isn't how you treat repeat customers.
Unless you're okay with this service, you're better off driving less than 5 minutes down the street to another location where this has never happened to us. read more