If I could rate this place 1,000/10 I would, the owner Beatriz and her ENTIRE staff are the nicest people everrrr. I have been doing laundry here for almost 5 years and I have NO COMPLAINTS, place is clean, smells good and they always have something on the TVs to watch, if not music playing. I will never do laundry anywhere else. It's such safe place as well, cameras and the doors are locked unless u have a key card. You will never ever have problems here unless you are a problem. The best laundry place hands down read more

I love that this place is right around the corner from my house so I can basically walk over, I don't since I have to bring all my washing supplies but I could! They have lots of big load machines so I really like to come and wash my bedding here to get it done quick. They sell soap and detergent and you can also pay to have your laundry washed and folded for you. Otherwise if you like doing it yourself, they have tvs to help pass the time while you wait for your washer/dryer to be done and it's very clean inside. I just wish parking was better, there's only a few spots in front and the back that used me open for parking isn't anymore so you kind of have try and time your visit to an off time. read more

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Everything! Plus the employees that work there are pleasant and helpful if needed. They also have a decent restroom. read more

Again, the owners have completely missed the point. The only behaviors I have displayed are calm, quiet, and polite. I would never allow myself to act as ill mannered, and aggressive as the owners have clearly demonstrated. It's astonishing that adults would consider such ugly behavior as acceptable. There are tons of clean laundromats in the San Jose area, and this one is NOT WORTH IT. The energy in this establishment is as off putting as the people who own it. Save yourself the headache and check out Clean Oak laundromat. It is very clean and they offer free dryer service on Tuesdays and Wednesdays, with very friendly and professional workers. Good luck to all the people out there searching for a new Laundromat! read more

Gone are those drab, dark, & oppressive laundromats of yesteryear. Welcome laundromats like Marco Polo Laundry, which are cheery, with lots of bright light & the place so pristine the appliances sparkle. I popped in and spoke briefly with the owner who was so nice. She's also very community oriented. If you have oversized items to launder it's also a great place for that as they'll also do them for you. read more

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I needed to get large comforter washed in front loading washer and dryer. Happened to drive past this place and gave it a try. Beatrice was helpful in providing information on all machines that were available for use. The wash and dry were good and I would come back to use this place later for washing large comforters read more

If Disneyland was a laundromat, this would be it. It is spotless. The machines are perfect. They look brand new. The location is laided out perfectly. If you want to do your 20 loads of laundry in 90 minutes, this is the place. Your clothese will come out cleaner and fresher than washing at hom. Oh, did I also mention that it's SECURE. Yep. All the people that are there are very respectful. The only people that come in are customers. Ones that have respect for each other and the location. It feels like you are coming into someone's home. It is warm and welcoming. And can you imagine peopel that work there that WANT to help you? They are not on their phone, or just passing time. They are there to make you successful. Why would anyone do their loads at home, waste a whole day when they can do it quickly and efficiently here? I just don't understand it. You become FAMILY when you go there. They make going to do Laundy a JOY, not a task. Welcome to the PERFECT Laundromat. Once you come here, you will never do it at home or anywhere else. read more

Marco Polo Laundry - Laid back COOL! - Laundromat Near Me - San Jose, California

Came to washing and thought it would be so nice and easy. No , you can't even get in, you have to have a card access!? And no one even tried to help you. Wasted my time trying to unload my clothes and you couldn't even get in . No one in the "office". read more

Wow!! This is the most non-ghetto-looking laundry place I've ever seen!!! It's so FREAKN' N I C E!!!! I've been fortunate to have my own washer and dryer in my apartment, so I don't have to go to a laundromat. However, my daughter spent the night on my bed and got blood on my new white comforter. Damn nose bleeds. Unfortunately, my comforter is too big for my washer. I searched on Yelp and found this place! Woo hoo! I was really surprised by how nice and clean this place was. Plus, during COVID times they only allowed a certain number of people in there. You had to ring a doorbell to get in. But later, I realized there's no doorbell in the back where people mostly come in. I'm glad they charge a membership fee. It's probably one of the reasons they can keep this place nice and clean! Good for them! Another reason why it's nice and clean is that they have staff in there during business hours. I don't know if I was lucky and they're there at certain times, but there were people available to help. I felt lost and dumb, but the gal who showed me around was friendly and helpful. There was even a guy who swept the floor, like, every 5 minutes. I'm probably exaggerating, but he swept a lot when we were there. I also like how it's convenient. You have to use a Marco Polo card for everything = the washer, the dryer, the snack & detergent vending machines. You just add money to the card using cash or credit card. Woo hoo! The last time I went to a laundromat I had to carry a pocketful of change! That was, like, in the 80's??? Anyway, I'm glad I found a place to wash my big ass comforter! read more

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I decided to Marco Polo's fluff and fold service this week, and I was quite pleased by the kind people and how simple the process was. The people who work there and own this business seem to really know what they're doing. I was able to give them a couple bags of clothes and my unscented soap and the next afternoon, they sent me a text to let me know that my laundry was ready for pickup. The place looks clean, well-tended, bright, and secure. When I came to pick up my laundry, they even helped me get it back into my vehicle. The location is convenient to me and the entire transaction was quite pleasant! read more

First time using a laundry service. I usually bring my blankets to the laundromat off of Bird but last night I wanted to go someplace new and use the drop-off service because I have work and don't want to wait or log on via my Hotspot but after seeing how spacious and clean this place is, I don't think I'd mind. I used Yelp's quoting option and Beatriz replied back right away. She quoted me $48 for 4 twin blankets. I was charged $36. She said she gave me the wrong price but I was totally fine w/ it plus I threw in a pair of leggings in that mix. I was going to come back w/in 3hrs but she texted me once it was done. Not even 2hrs. The blankets smelled fresh and was folded neatly inside the complimentary bag. I really like the touch of service.. plus Beatriz's welcoming demeanor would have me come back. Thank you. read more

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Rude service from the owner. She micromanages everyone. Fake smile, fake help, doesn'treally listen to people. She does not know how to mind her own business. I do understand that it's her laundrymat business. However, this girl lacks healthy boundaries, does not take ownership for her rude manners, and her words. I recommend Lucy's Wash & Fold Laundromat at 2592 S. Bascom Ave. in San Jose. Nice wide folding counters, great machines, her door is always open. She doesn't discriminate. Lucy is very helpful, understanding, and always has a warm smile for you. Because of her friendly and warm character, she has regular clients that come back. Hungry? She opened up her Lucy's Taqueria next door and they're fresh, delicious, and great price. You don't need unnecessary stress from a controlling person in a laundrymat. Thanks guys. read more

Marco Polo Laundry - Laundromat Near Me - San Jose, California

I am updating my review to a one star. I placed my order on 2.13.22. Trying to give them another try. 2.13.22 my order was confirmed 2.14.22 I received an email notification stating the driver was on the way (11minutes out) and later that my order was picked up at 10:06am. 2mas I was walking outside I noticed my bags were back at the house. Confused. I called them and left a message. I noticed I had a voice-mail. I took a listen and the owner I presume said "due to your long winded review you left for us on Yelp, I think it's best that you find a different company that can accommodate your needs" (Takes a deep breath) Initially, I was pissed because I said I would give them another try even with hesitation in placing my order I wanted to see if they indeed could accommodate my basic need. (Exhale) I appreciate when people/companies know what they are capable of and Marco is not capable of providing the clean clothing. (Inhale) Although I am irritated, I appreciate their acknowledgement of what they cannot provide and will continue my services with a place that offers clean clothing that's free other other people's belongings AND next day delivery. (Exhale) (Inhale) If you are unsatisfied with ythe services Marco provides and you don't think there is anything better (insert deep inhale since I'm long winded), inbox me and I will provide you with a wonderful company that will provide you with your requests. Wishing Marco the best in the future xoxo My husband and I may come to your facility to check our cards, receive a refund of what is left on the cards, and return the cards back to you. Let me know when is a good time that a manager is there. read more

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Maybe I'll be able to update this later but the guy that met me at the door was so rude. He said they were closed (it's 6:40 pm and the close at 9:00. The website says the last load has to be started by 8:00.) He looked at me like I was an idiot for bringing a basket of laundry to the door. I said I had another basket and he said, "For?" Really, sir? I'm standing there with a basket of dirty laundry because I'm obviously mining for diamonds. He said they were closed and the website was wrong. That's it. See ya. I work with hospice clients, just finished a 10 hour shift and needed to do 2 loads. Terrible experience. **update** so apparently it's "membership only" and very exclusive. It doesn't say that on the website that I could find. It's not Club33 at Disneyland. If they are a commercial laundry 1st and a laundromat 2nd with only a few people able to make the cut to get in then maybe put that on the website. Skip this one. read more

Marco Polo Laundry - Laundromat Near Me - San Jose, California

A business with a clear purpose and strong standards. The machines are well-maintained , the environment is clean and safe, and the attention to functionality is evident. Respect to the owners who take pride in their business, ensuring it remains a functional space rather than a place where anything goes. Thank you! read more

This is a exceptional laundry. Limited access. The wash and fold service is the best and we have used others before. Turnaround is fast and cost is reasonable. The ladies who work there are very helpful. read more

All I'm doing is exercising my consumer rights as well as my human right. You know you are lying but I'm not even in here for the money. Even though it is only the right thing for you to pay for the damage you caused, I'm not even pushing that issue a whole lot. If you read carefully my post comes from a more moral stand view. So am I calling your business inmoral? You bet! It's simply a fact. And now your presuming and alluding to things that are irrelevant such as weed smelling clothes!? Haha I don't even smoke weed. that is so irrelevant. Sounds like a desperate move on your part to diminish my credibility somehow but truth is truth. I DON'T WANT YOUR MONEY OR ANYTHING TO DO WITH YOUR CORRUPTED BUSINESS. Oh and by the way... I know luxury and you guys are not it. Get it together, be humble, have respect for your costumers, be fair and stop lying. read more

Beatriz and team have created a safe environment to take care of all your laundry needs! They use the latest ozone technology so you can be sure your clothes are the cleanest!! Make sure to request a quote or call to become apart of the Marco Polo community!! The facility is very clean and family friendly!! The owner is amazing and cares about the community which shows in the business she has created! read more

Marco Polo Laundry - Supporting Marco Polo Laundry all the way in Peru!! - Laundromat Near Me - San Jose, California

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Beatriz, I think you should re read the review, I never insulted any of you staff! What a shame that a business owner responds to customers in this manner, with that attitude you will not be in business long. read more

Marco Polo Laundry - Laundromat Near Me - San Jose, California

Marco Polo is a laundry wash/fold service, not a laundromat. The machines and front entrance only work if you have a Marco Polo laundry club card. We were told there are not enough parking spaces to accommodate current club members so, they don't offer their pre-paid laundry club card to new customers. Also, there is a long list of rules you need to agree to that is kind of offensive and childish but, given the rough neighborhood and high security at the front door they seem like they may have an ongoing problem with their members behaving badly. If their members have to be hand held and told not to kick the machines, they're not the kind of people I want to try to do laundry with. We read another Marco Polo bad yelp review had recommended Lucy's on Bascom and my husband and I decided to go there instead. They have an open front door, large windows you can see out of, friendly workers, ample parking, a loading/unloading parking area, and a delicious taqueria right next door! Just a clean, good old fashioned, nostalgic laundromat in a safe neighborhood. I was hoping to use a laundromat that used cards but after my experience with Marco Polo, I realized I would rather keep the unused balance of laundry card money as actual cash. Marco Polo cannot reimburse you for any unused money loaded onto your laundry club card - especially if you get accepted to use the facility as a "guest member". read more

Fantastic drop off service for my down comforter. Thankfully I had a lightweight blanket so they were able to turn it around the same day. It does take a few hours to dry thoroughly. I have been having allergy issues and was very pleased with how clean & unscented! it was when i took it out of the package when I got home. No heavy laundry soap smell or feel. I didnt know but an extra rinse is extra. I will probably choose that for my heavyweight comforter. All this and they wrapped it nicely in a breathable bag. Thank you to the MarcoPolo team!! read more

I used to love going to this laundromat. Seems like nowadays I can't do anything without being spoken to. Micromanagement at its finest. Like I get it, let me fold my darn clothes without having someone breathe over my neck about spills. I'll clean up my mess. It happens. This place is clean, I'll give it that. But my experience the last few times has been nothing but a comment here and there about things that should and shouldn't be done. One classic example was the little beads for my softener. I recall the owner telling me to put it at the top loader for detergent/softener instead of putting the beads into the wash with the clothes... a couple weeks later after following what she said, she came up and told me that it was clogging the system and it should be put into the wash... was I not doing that in the first place? This most recent time I opened the door because I wanted to run and just put my laundry in the car while going back within 15 seconds. Instead of having to bother someone to open the door by ringing the doorbell, I left it ajar. Believe it or not, I had a comment about that too to close the door behind me as I emptied out my last load into my car. This is really frustrating since all I was trying to do was help out and not have to bother someone. All-in-all, this place is good and clean, but as for the atmosphere of what it once was? I no longer feel light when going here. Not that anyone should, right? It's a laundromat, not an oasis after all. I used to read the prayers on the wall and enjoyed sitting there while listening to mass, now I try every moment to just get in and get out. This is in response: I wasn't on my phone when I put my laundry in the car of which was implicated previously. I simply didn't want to bother someone to have to come all the way out to open the door for only a small amount of me being outside. I ran out because I wanted to hurry and get back in. Also, I never said I didn't care about employees or the people. I respect everyone and that is why I did my best just going in and out to give everyone space to do their laundry. Thanks for the service. read more

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I found myself in the unexpected situation of being without my washer and dryer for a few weeks. I walked in and was greeted by very friendly staff (I think perhaps the owner, although I did not get her name). I had visited a laundry mat down the street earlier. They were not nearly as friendly and they charged significantly more. I was thrilled with the service I received and will definitely be a repeat customer! read more

This place is very clean, friendly, and the manager is very approachable. They extended the weekend hours which is awesome cause it's helpful to some of their members. You can do a drop and fold service if that is your need. If you treat the place with respect, the people who owns it will treat you with respect. read more

Yep! This is the best laundromat I've ever been too! You get a laundry card to load with money for all the machines, and it's how to open bathroom door. It feels really safe, and I don't mind going outside while my laundry is washing/drying. I usually would never leave my laundry. There all many sizes of washers and dryers. A sink with a neat hand dryer, and places to sit. Plenty of carts, and a snack machine too. Whoever picked those snacks is after my own Heart HA! Look at the photo.... they are all spicy hahaha! The woman I met was so helpful, and it's the kind of place where I don't feel like I just want to get out of there asap. I wouldn't want to hang out a laundromat of course, but to not feel like I gotta get get right now is really nice. read more

Marco Polo Laundry - Snacks! - Laundromat Near Me - San Jose, California

I will never come here again. The business owner is NOT a class act and treats her paying customers with a disgusting attitude. I forgot to put a tide pod in a load of laundry while the machine was already going so I decided to push the emergency stop button thinking it was okay. The machine started beeping so the owner came over. She told me that button is for emergencies only and that I'm wasting her water. As if I had the intention of wasting water... that comment she made was unnecessary and then she decided to start the machine again WITHOUT my consent. How I interpret the situation is that since I wasted her water, she'll waste my money by letting my load go without soap. Thankfully I don't live in the area anymore. I'd advise everyone I know not to come here. Note to owner, keep your personal issues at home. The fact that you treat your customers like that, especially when it was an innocent mistake shows your lack of regard and professionalism. read more

I've never seen a laundromat like this. Our home is being renovated and sadly, we are without washer and dryer. So the past few weeks we've been forced back into the ugly world of laundromats. I forgot how much I hated laundromats - dirty, unsafe little holes in the wall that suck the life out of you. They remind me of the DMV somehow - another place I hate to go. So I woke up this morning dreading the day - I knew it was laundry day. It started out with a prayer :) "Dear God, save me from having to endure another day of doing laundry at that dark and dreary laundromat in Milpitas. Help me find a decent place to do my laundry today." And that prayer lead to a Yelp search and I stumbled on to Marco Polo Laundry. What? This laundromat actually has a name!? I looked at the pictures on Yelp and I couldn't believe my eyes. The washers and dryers were bright and shiny - they looked brand new. The place looked more like a Starbucks than a laundromat, hi-tech card system - no quarters, plenty of thoughtfully-designed, comfortable seating with counters for doing work on your laptop while you wait for your clothes, beautiful flat screen TVs on the wall. Bright colors - it looked like the Disneyland of laundromats. I got so excited about seeing this place, I couldn't wait to pack my dirty laundry and load the car. When I arrived, Beatriz the owner happened to be at the door and welcomed me in. Have you ever been welcomed into a laundromat? Yeah, either have I. She had a big smile and was happy to show me around the place. I've never been so excited about a laundromat! She told me how she and her husband were inspired to open the place - how she was attacked by a homeless person in a laundromat who was trying to steal her clothes. And how that experience drove them to create a safe, clean, state-of-the-art facility where you could actually enjoy the experience of washing your clothes. I was so impressed with everything - their story, their passion and their new place of business. Beatriz was a pleasure to talk to. We had some good conversation. I almost forgot I had laundry to do! She told me they also have VIP Wash & Fold service where you can drop off your laundry and have it done for you. Attendants are always on hand to help. I'm telling you, THIS is where you want to do your laundry. I will never go anywhere else. They have a beautiful counter with bar stools that I used to open up my laptop to get some work done. There's a Vietnamese restaurant across the street (Com Tam Thanh) for a quick bowl of pho while your clothes are drying and also a place for dessert (K Cafe Patisserie & Tea House). Beautiful. CLEAN restrooms in the back, all different sizes of washing machines, a vending machine with drinks and snacks - I could go on, but you get the point. I'll end with the line with which I started this review. I've never seen a laundromat like this. I hope this is the new standard of laundromats, for the Bay Area, for California, no - the world! Our new home will be ready in a couple weeks to move into, but in the meantime, I have Marco Polo where I can actually enjoy and look forward to doing my laundry! read more

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The lack of parking and updated hours has made washing here inconvenient. Be careful closing their washer doors too. I didn't realize I "slammed" a washer door and got told off. read more

I'm so thankful that this business offers laundry pick up and drop off. I recently moved into an apartment complex and haven't had time to do my laundry. Marco Polo Laundry popped up in my head. YESSSSSS!!!!!!!! (Marco Polo = life saver) Last year, our washer broke and I found this business on yelp, thank goodness. Scheduled 2 pick ups and delivery dates online, quick and easy. They dropped off our clothes in a huge Marco Polo laundry bag, which I looove! The driver was on time, every time. Clothes were folded, clean, smelt wonderful, nothing missing, and nothing damaged. Thanks for offering the pick up and delivery service! It's such a BIG help. Please don't stop offering that service. You guys are the BEST!!! read more

Very good time slots. And reliable service. Friendly driver. Wash and fold is needly arranged. Dashboard app makes ordering very easy.

This place goes above and beyond of what you typically think of a laundry service. I stepped in for the first time and was promptly helped by a staff member. He guided me on how to use the card, washing, and drying machines. Even gave me tips on soap/detergent ratios and little things I didn't know about. He was super helpful and patient! There's plenty of benches and counter space so I found it to be a comfortable place to do some homework while I waited. I only spent about an hour to finish up my laundry (20 min wash, 30 min dry, 10 min folding). I am thoroughly impressed by how modern and clean this establishment is. Everything looks new, cared for, and thought out. Their services include WiFi, vending machines (snacks and soap!), as well as they can do laundry for those busy customers who are short on time. I'll be coming here again to do my next batch of laundry. :) read more

Marco Polo Laundry - These benches are so cute! And the counters look so aesthetically home-y. - Laundromat Near Me - San Jose, California

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Though I've been doing my own laundry since I was 10ish, I'm a complete newbie to any laundromat. We've always had washers & dryers available to us through our apartment, but waiting for others to complete their loads wasn't something I wanted to do this Sunday afternoon lol. I came across Marco Polo Laundry and was blown away by the pictures. They're changing the game on the experience of doing laundry. As we parked, we were immediately helped by the owners with a cart & a welcoming smile. We got our laundry cart & got down to business. The wash took 23 mins & the drying 30. Prices were reasonable as well. There were multiple outlets with USB plugs, seating along a counter to work / read, WiFi for customers, two big TVs for your entertainment, and plenty of counter space for folding. I'm so glad my first experience was here. We'll be back for sure! read more

MarcoPolo is awesome! We were looking for wash and fold services. I found many online, went with Bolt Laundry. Bolt was great the first 3-4 time, but then they started having billing issues. Also turned out that Bolt doesn't have any facilities, the sub-contract to MarcoPolo. We switched from Bolt directly to MarcoPolo. Ryan comes for pick up/drop off, he is amazing and very responsive! Good job MP. read more

This is not your old fashioned Laundromat! What an awesome property, beautifully fitted out and decorated, it's more like a high-end Cafe inside than a laundry. The equipment is in excellent condition bright shiny and new. From marble bench tops to polished tiles throughout, large built-in TV'S and the latest credit card technology this place lacks nothing. The owner is always on site and the friendliest and most helpful person you could hope to meet. Prices are the same as everywhere, so if you are a local you can't beat this place. read more

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BEWARE of this establishment the owner is very rude and confrontational. I arrived to do my laundry and put $50 on my membership card I loaded 5 washers $27.50 leaving a balance of $22.50 and ran out of laundry soap I had left for 5 minutes to get laundry soap from my home 2 blocks away. I had purposely left my membership card fabric softener the empty bottle of soap at the washer with my clothes in the basket next to the washer I was going to use next when I returned my card was missing. I asked the owner if she may have seen or graded my card for me she responded very rudely not my problem and she's not my mother very. As you can imagine I was shocked to say the least by her response. I asked if she could help me locate the card her response was not my problem I'm busy and walked away. I explained that I was a pattern her before she was here been doing laundry here for 18 years and never had any treatment like this. Her response was I don't care I'm busy and don't have time for you. I had asked a few more times for her help with locating my card maybe look this up in her system she was not willing to help and told me to get my wet clothes out a leave. Before I left the owner said she will refund my money and finally went to the machine to look up my membership and said there was $7.50 on the card. I told her this is incorrect I loaded $50 and only used $27.50 were is the remailing balance of $22.50 she responded not my problem, I then said obviously someone stole my card does that concern you she responded NO again not my problem This is a Very unprofessional business to treat there customers disrespectfully. Who does this Karn lady think she is the Laundry mat Queen. If your looking for a good experience DO NOT GO TO THIS LAUNDRY MAT. read more

I never been to such an outstanding laundromat! It is immaculate inside and love the worship music and uplifting words throughout the laundromat. I am pretty new to doing laundry away from home, I've always had a washer/dryer. I visited another laundromat nearby which was nice but with COVID-19 it's been packed. I needed to get bulk laundry done and I found MP Laundry on Yelp as the next location over. I am so impressed on how clean the staff is keeping the washers after each use. Wiping everything down and making sure everything around the laundromat is clean. This is my new laundry spot! read more

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No parking, closed on Mondays, awful Christian music playing the whole time. When I first started going there a year ago it was nice and pleasant...now it is nore geared toward their laundry service than for customers to come in. So many employees doing laundry dry there's not much space for me to fold so I take it home. Once my card is used up, I'll be going somewhere else. read more

I've used Marco Polo 3 times now to launder king sized bedding. They use the soap I like that has no fragrance. They open at 12 so you just show up, ring the bell and drop off items and pay. They text when it's ready. My only issue is timing. I've dropped off an item at 12 and it's been over 24 hours before I get a text. read more

Best ever machines, cleanliness and staff help! I brag about them to everyone! Keep up the good work read more

I found this place which is an absolutely gem as soon as you walk-in the vibe and look of this laundromat is unlike any laundromats I've ever been into. I choose their wash and fold service and let me tell you it's been a life changer Beatriz is welcoming, does a great job in caring for our clothes. I am always happy with their service and will continue to choose them for my laundry. If your looking for a laundromat or wash and fold service look no further you won't find a more cuter and great service anywhere else! Thank you Beatriz!!! read more

Marco Polo Laundry - Laundry Area - Laundromat Near Me - San Jose, California