Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

Visited for Stars & Strides shirt and bib pick-up, explored the store to check out soccer gear…read moreoptions in the spirit of World Cup. Options were limited, but likely b/c it was nearly mid July. Sports gear for all sorts, no long queues, camping gear rentals available for folks looking for summer trips.

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.

Nice big and open parking lot. Apparently there's construction going on one side of the parking lot…read moreand I heard houses are getting put up, but I'm not too sure. Nevertheless, this particular REI has a really big location as well as a discount store in a smaller building, that's just about 20 feet away from their actual store. They always have a great selection of camping/hiking and outdoor equipment! I've bought some great hiking shoes here that were waterproof and currently just got a great jacket that is very lightweight and incredibly warm or at least keeps the wind off of me when I hike. Some things are little overpriced but within inflation everything seems to be expensive so whatever. That's why I always like checking there secondhand items first and then coming to the actual store. Great idea!

I came in a few days ago to buy some equipment located all the way in the back of the store. I…read morespent a while trying to figure out what items to get, so we were in the same spot for about 15 minutes. During that entire time, an employee, a lady with glasses and short hair, stayed near us and seemed to be pretending to organize things while repeatedly staring at us. Mind you, She only came over after we did. I'm not sure if we were being racially profiled or if she assumed we were going to steal, but it made me feel highly uncomfortable. Such an unpleasant experience. Stay away from this location. I won't be coming back.

They do not deserve your money. One of my family members walked in with his work clothes on wanting…read moreto buy some shoes and one of the female employees discriminated against him. Saying that they don't serve homeless people because he had grease on his work clothes (he just got off of work) like hello? It's not his fault that you retail lazy bums don't know what real outside work is. Listen to the bad reviews.

I was in need of custom tees for my office's annual event and as usual, Shirtique was the only…read moreoption for me. My orders are accurate, they are made in a timely manner, and Yogi is such a delight to work with. Unfortunately, I attempted to reach out to the business multiple times via phone call and even emailed. I never got through once!! The phone line just rings and rings and RINGS!! I made the decision to physically stop by because I really needed to get the ball rolling on my order. I am met with a lady behind the counter who doesn't speak or understand English too well. I asked if Yogi was available and she responded with him not being in. I asked if he would be in tomorrow, and again, she responds with "no". I ask if there is any other employee who could assist in my custom order and she continuously responds with "I don't know. I don't know. I don't know." This was such a waste of time and now I am scrambling to find another store that can accommodate and accurately deliver my order. 3 stars because I genuinely like this place and have been a long time customer for YEARS!! I'd come back to buy tees & sweaters but it looks like any customizations are at a complete standstill. Don't waste your valuable time...

Great customer service and the quality of embroidery is amazing. The stitching looks perfect and…read morethey got the color, correct. Customer service on the phone and doing follow-up calls so let me know the product is ready and completed is really change

No wonder this place has such bad reviews. The guy in the bike department didn't know what he was…read moretalking about and gave me all sorts of misinformation. Told me that I could order the bike online and have it shipped to the store. That's false. Turns out he actually works in the golf department which is not his fault but the bad attitude is. TLDR: I came with cash in hand ready to buy but I'll never be back.

I was in need of some San Francisco 49er gear and wanted to check out Dick's sporting goods to see…read morewhat they had to offer. Right when you walk in, they had a big section of 49er apparel and accessories. I really loved the selection of hats they had. I was hoping they would have more offerings of women's apparel, but the selection they had was small. There was a 49er top with red sequence all over it. It was beautiful but they only had two of them and neither were my size. The price for the top was $75, which I thought was a bit expensive. I decided on two 49er hats for myself and my husband. I headed to the checkout and was immediately helped. I asked to young lady at the checkout if they had more offerings for the 49er gear. She directed me to the back of the store where she said there were more items. I paid for my hats and then went to the back of the store where she suggested. There was a section there, as she claimed, but it was all football jerseys priced at $130 and above. I was happy with the purchase of the hats and left the store. It might be better to check online first before going to the store to find 49er gear for women.

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

As a baseball family, we absolutely love this store! The staff are incredibly friendly and…read morepatient--my son spent quite a bit of time carefully picking out the perfect bat grip, and they were great the whole time. It's definitely our go-to local spot to gear up before summer league. Whether you're a seasoned player or just getting started, Goetz Bros has everything you need.

This place just opened in dt Los Gatos and it's so nice because I don't have to deal with insane…read moreparking like I would at the mall! (Then again..the whole online shopping experience lets me avoid the craziness of parking...). In this particular situation, I wanted to get pants that i had bought from Athleta hemmed, so needed to venture out and find an Athleta store. The salespeople were super nice and not in your face kind of sleazy sales people :). They had me try in the pants I wanted hemmed and safety pinned them, and then there is the option of having the pants sent to your home for free (rather than picking them up from the store). Athleta for the win! If you haven't worn Athleta clothes, basically once you've tried them, you probably will be back! So comfy and environmentally friendly and they are all about women empowerment and diversity. So why wouldn't you want to support that AND wear comfy and cute workout clothes ? They have semi annual sales which make the clothes more affordable, as well as ongoing sales. I'll probably be back if I need to get more hemming done!

Showed up to the store 30 minutes early and they weren't open yet. I'm 39 weeks pregnant and wanted…read moreto get some comfy post pregnancy clothes. I had to use a restroom so we were going to grab a coffee and use the bathroom since we had time before they opened. Someone (I'm assuming store manager) started accosting us about it being only athleta parking and we aren't allowed to be there. There was plenty of street parking we could have parked at but we were gonna shop there after. (They aren't even opened yet). So we moved the car to street parking right next to the parking lot to appease her demands. Anyway, you can clearly see I'm pregnant and needed to use the restroom very badly. Felt awkward to go back and give them the business. Needless to say the parking lot sheriff left a bad taste and this is why everyone shops online. Poor customer service. Women should support other women.