I've had a disappointing experience with this cell carrier. The store has opened late multiple times, which is very frustrating when customers make the effort to arrive during the posted business hours. On top of that, the staff did not seem interested in helping and had an unwelcoming attitude. I hope management addresses these issues and improves both the store's reliability and customer service. read more

I wish to extend the highest accolades to two young gentleman,Dean and Martin for providing stellar service in the transition of switching of cellular providers. These young gentleman were so polite and friendly,even as problems arose,they remained calm and confident. Dean is extremely knowledgeable and put any concerns that I had about switching to rest. The Dean/Martin team is most definitely an asset to this establishment!!! Thank you for taking such good care of us!!! read more

Amazing Service! Xochitl at T-Mobile was incredibly helpful. She took the time to double-check with customer service to make sure I received the correct promotion. I really appreciate her going the extra mile. Thank you, Xochitl! Also, come early in the morning if you don't want to wait -- it gets busy later in the day. read more

Jessie helped us today and she was amazing! We're so glad we stopped by to upgrade our phones--outstanding customer service. She was incredibly kind and patient throughout the whole process! read more

T-Mobile - Mobile Phones Near Me - Cupertino, California

We have always had great service at this Cupertino Stevens Creek location. John helped us today to transfer a phone number from a completely dead phone to a replacement one. The employees here have always been knowledgeable, and we get in and out in the shortest time possible. read more

This is a review of T-mobile coverage in this area and not this store itself. I had no issues with this particular store or the staff. I switched from the blue circle guys because I was being forced to a higher priced plan and T-mobile had more attractively priced plans. What a mistake -- coverage has been terrible at many places in the Cupertino area, including important places like schools. I don't mean slow data; I mean aboslutely no connection whatsoever. Consistently unable to even send a text or make a call. I was on the cheaper unlimited T-Mobile Essentials plan (that's all I needed, and if I were going to pay more, I wouldn't have switched to T-mobile in the first place). It's possible this problem was because my traffic was being deprioritized for higher price tiers, but the provider needs to make sure every tier is able to get at least basic service. If you can't do that, don't offer the product. I have since switched to one of the other two big providers (also on their lower priced plan) and am much happier with very consistent coverage. read more

Don't go here. Staff has attitude and zero interest in helping unless there's a sale attached. Went twice mid-day and got the same experience both times. Worst T-Mobile store I've dealt with. read more

Came in here today with my wife and 2 kids. It was a great experience. Came to upgrade my phone to the 17 pro max and my wife got the 17. We ordered them to be mailed out to our residence. But the employee is what made the entire experience great. Dean, he was great with his information. He was very quick and made the process easy. Anytime I need any phone support or help with upgrading my phone I will definitely be back at this location. Thank you Dean for the great customer service read more

Jessie did a fantastic job helping me out today. I had some issues with my messaging, as well as some other questions and she helped me so efficiently. She was also so kind and friendly, she walked me through every step. Thank you Jessie! read more

I was very impressed with Dean. He was patient and knowledgeable. I would recommend him to friends and family. Diana P

This review is long overdue!! I meant to post but life happens!! Shawn Areas is the gentleman you need to see for all your business questions and concerns! Amazing costumer service and will be I will definitely be back!! read more

Good service experience ! Nice staffs and friendly services. I highly recommend you come to here for your phone needs. read more

Dean helped my family out. We wanted to find out why our bill was so high and to activate my dad's cell phone . Also deleted the protection plan . Great team and friendly service. read more

I had the most amazing experience at the Cupertino T mobile so happy that I picked this location . Christopher helped me so much with buying a new iphone16 pro . He was very transparent with all cost and explained everything . I have not transferred my iPhone yet until I receive it !!! Christopher was so patient and hopefully I will have an easy transfer ! read more

If you have one of the older plans you are likely paying much lower than any of the competition. They have some good promotions to get new phones as well. Love how they continue to offer goodies through TMobile Tuesdays over several years. The customer service calls are now taking much longer... either they have a lot of customers or cut down on the customer service reps. Overall, been happy with the service... read more

I recommend trying a different T-Mobile location if you need help/service. We came into this store wanting to transfer our service from another provider and had a specific plan in mind. Wenbow immediately tried to upsell to the most expensive plan they offer and tried to make us think we were stupid if we did not accept. We tried many times to indicate that this exorbitant plan did not fit our needs and when we made that clear, their response was to tell us that we do not understand our own needs. Went to the T-Mobile website upon returning home and confirmed that there are many other plans that we probably would have accepted. But we never got there you are not valued or even respected at this store unless you want to buy a brand new iPhone for every member on your plan. read more

Shawn provided fabulous, top notch professional service for our entire family! We really appreciated how he went above and beyond to solve our various issues and we highly recommend this location to everyone. Thank you Shawn, we are all happy T-mobile customers!!!!! read more

I had a problem with my Apple Watch that hadn't had signal since my plan transitioned from sprint. For about 2 months I had been working with remote support to try to solve the problem and nothing they suggested helped. They finally told me I should go to an in person location to get help and I'm so glad I did, I was about ready to go to another company. Christian and Cameron were super helpful. They tried a few things that had been tried before just to make sure they went through all of the necessary steps but then Cameron had the idea that it might've been an issue with the transition from sprint and was able to fix the issue quickly. When I got home I had another network issue so called the store and talked to Cameron again to help resolve it quickly! read more

Extremely patient and helpful. Shouts out to Shawn (maybe Sean? Didn't get the spelling) for spending 4 hours walking my gf's parents through switching service providers read more

Purchased a new Samsung approx 90 days ago. Nothing but problems sending text messages, eventually was a warranty replacement. Second SAMSUNG same issues, have visited store 5x occasions, Manager reconfigured system, replaced SIM card, but text issues still an issue. Went back to store today and was informed : 1) I must be in a dead zone with no coverage which prevents text messages from being sent - not true as I can receive messages but at tines takes 6 hours to send a simple message 2) Was informed by an employee today - Moustafa that I had purchased a cheap phone and what did I expect after all? Not a cheap phone at all and when I asked why did you sell me such a cheap phone he laughed and walked away Do not buy anything from Moustafa as he is rude and has no regard to customer service Plan to return next week to speak to the manager. If my phone is not replaced will cancel my service and go back to AT and T read more

Wenbow, chris, and some lady who had no business being a manager there started an argument over a bill they messed up on. My grandmother was a first time customer and she was under senior discount and also had a discount for on time payments. The bill came in to 204. They said tmobile doesn't bill until 2 months out - liars and scammers. I called customer service and the bill was fixed to 80 a month. Do not come here.. they take your money and then don't try to help when they mess up. They double charged my grandmother and then wouldn't help her. She went home shaking.. disgusting behavior from this team. read more

Came in to get my sons phone looked at as well as to grab new SIM cards for our phones and had the pleasure of working with Tuan. He was extremely helpful and patient while helping us get things set up. He even suggested some good tips to help us along. read more

Had a great experience upgrading my phone. Fast service and great customer experience! Will definitely go to this location for any phone needs. read more

Great service. The store employee (Raul Meza) was very helpful with my questions and was able to provide exactly the information that I needed. read more

Kyle and Elena are super helpful, they spent a great amount of time helped me to resolve my final billing issue. I feel really grateful.

I understand the place was busy, but the amount of times I got overlooked. Many people came in after me and this associate just kept looking at me and helping the other people instead. He asked every single one "can I put you on the list?" Or "How can I help you?" But never bothered helping me or asking me to be put on the list. I got tired of waiting and I left the store. I don't put blame on the other workers since they were pre-occupied but the one person who kept overlooking me. Wish I knew his name but it's whatever now. read more

So T-Mobile sold me a replacement phone. Long story short, they added liquid glass to the on-line order without my consent. I just now discovered it on my account three months in. Two weeks in, my Pixel flew out of my grasp and cracked in 3 places. They only gave me credit for half of what they charged. Don't get liquid glass and make sure they don't issue trumped up charges. Haha. Trump. read more

I originally ordered my phone through this branch/office of T-Mobile. After more than two years of problem-free mobile phone service, I went into this office again to ask about trading in my phone for a new model. I was helped by Customer Service Mobile Expert, Rolando Martínez Guillén. Mr. Martínez was very professional, patient, and helpful, in addition to being affable. His customer service way is so generous that I could not merely say "thank you" to him. He deserves that his supervisors and/or superiors know how well he represents T-Mobile. In real appreciation of Mr. Martínez Guillén's customer service, I let him know that I wanted to send a message to his bosses so that they would have a decent idea of how especially well he represents T-Mobile while performing his duties. I am going to wait a while (for prices to go down) before purchasing a Samsung Galaxy Z5 Fold. I will go back and give Mr. Martínez Guillén my business, when I am able and ready to purchase that phone. read more

Came into this store confused as to the reason of and early payment. Turns out was charged $.10 on my account. They cut my phone off for 10 cents! Wendo Li, helped out with and uncomfortable costumer. He displayed patients and a great work ethics. Even Wendo became, "bothered" with the idea of loosing service over $.10. DUDE' went above service, called multiple numbers, to figure out what was the charge (C. service could not account for the charge). Spoke to his manager then came out and made one more call. BOOM, charge cancelled. IF T-mobil would have service as solid as Wendo then no other company would matter. Cheers, Wendo Li of Cupertino. Not happy with what happen when it happened but instead of leaving "bothered," left content. read more

Have dreaded heading to any cell provider stores I have used over the years due to the time required at the store, plus the condescending attitudes by the 20 something sales staff. Not so at this T Mobile location. Marcel had me in and out of the store in less than 20 minutes with a promise of a warranty phone arriving in a few days. Phone arrived a few days ago, heading there now and will look for Marcel to meet my service needs. T Mobile needs to add more humans like Marcel at their commercial sites. read more

The store manager Markus really helped me solve my problem even though it takes time, their customer service is awesome, very patient and willing to help customers. I had went to the other T mobile store asking for help before coming to this one, the staff in other T mobile was kind of rude and not patient to customers. So, I really appreciated my problem was solved in this store, highly recommend people come visit this store. read more

My very first review on yelp. I just want to acknowledge Cameron for the excellent customer service from my visit today. I had purchased the iPhone X from the T-Mobile on Cottle road in San Jose yesterday and when I woke up this morning my phone went completely black and would not turn on. Turns out I had a defective phone. Cameron went above and beyond to make sure I left the store happy today (unlike my visit on cottle road the prior day, I felt as if I was being rushed out). Cameron and another very nice lady (her name started with a T and she had super curly hair) helped me back everything up and connect back to iCloud even though it took 2 hours they were so sweet and helpful. Thank you both for loving your jobs and making it stand out with your excellent customer service :) will definitely only be coming to this location in the future. read more

We came to this store to switch from Verizon to T-Mobile and to purchase one new phone. Both Alex B and Marcus C went out of their way to be helpful and provided outstanding service! It was a pleasure. read more

Red Carpet Service! I decided to switch to T-Mobile because of incredible promotions. The Dynamic Duo of Raul and Alex made the transition seamless. After Raul researched our preferences, he was able to recommend a plan that provided everything our family needed, and with substantial savings compared to before. All of our questions were addressed, and they always left the door open in case we had additional questions. Raul then made a follow up phone call to confirm that we were good to go! Overall a perfect experience. Raul and Alex were friendly, available, and provided great products and value! read more

The guy working at Cupertino shop we talked to for help or clarify our confusion was in unfriendly and careless attitude. I don't understand why he could talk to us in that kind attitude. We mentioned "We transferred to T-Mobile 10 days ago" He replied "10 years ago?" We said "New York City" and he replied "Daly City?" How we ended up conversation? Because he said "Nothing we can do about your questions." He is an employee at T-Mobile and he represents T-Mobile to answer questions or provide services to the customers. Do we like what he acted? Absolutely not! read more

What an exceptional customer service experience!! These guys are great, they go above and beyond every time. Cameron has helped me in the past, he is so precise and lovely, working to get the screen cover on just right. Super patient and willing to show me different features on the phone and ways to utilize it. When I needed to buy a new phone, a tall, lean gentleman was helping me. He explained exactly what features to look for and never seemed frazzled even though it was the holiday season and some customers were being rude. My old phone had done a spontaneous factory reset. Although I did not have did not have another play, there was no hard sell just patience, expertise and helpful information. The last few times Hugo assisted me. Like his colleagues, Hugo demonstrates courtesy, kindness and he is a fantastic conversationalist; Hugo keeps things interesting while the phone is doing is doing its factory reset, etc. Technology can be a drag and it is more intuitive for some of us than others. This T-Mobile location is an incredible resource. read more

Marcus is helpful, knowledgable and calm. When I had a problem, I was frustrated and irritable when I entered the store....and happy when I left the store! He's been in the field for years. read more

Mr. Chan fixed me up great with much needed attention to the account. Great store for the iPhone, and right near Apple. Really good!

Stay away from this store . Day 1 - spoke with Raul. Got all the promos mixed up and provided inaccurate information . Said that could not activate a business account and asked to come back the next day after noon. Day 2 - Raul is not there . Spoke with Hugo . Corrects information proved by Raul . Wanted to get a pro max 256gb. Confirms it's available in store . However, the business rep is not available now . And asked to comeback on a weekday . Day 3 - I go on a Monday . Hugo is not there . The new rep said that the T-Mobile store never carried a 256 fb store ever . Shipping in 4 days is the only options . Me walks out ! How do they even see anything in this store ! It was not hectics . All the times it was just me and 2 reps ! read more

New store and mark did an awesome job transitioning my girlfriend's account from Verizon. They did pay off whatever she still owed from verizon and she didn't pay a cent. This store can get busy in the most random days and when we went people kept coming and there were only 2 employees working. Which was mark and some other girl(06/20/2016 from 3pm to 730pm) and these people who kept coming were some what patient enough to wait. But yes this store was great with their costumer service. Unlike the one on Saratoga store by AMC 16 worse customer service bunch of kids didnt know what they were selling read more