Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

This place is awesome ! I've taken my iPhone XR there twice and she took the phone, said "20…read moreminutes" I came back and it was done. Everything worked, $119 No waiting around a cell phone store, taking a number, then getting screwed on the price. This is the only place I'll take my busted phones from now on!

He told me that his company manufactures the cases.... so you can't get them anywhere else…read more.. I found the same ones for 5 bucks less at a kiosk at the mall.... I totally got jipped...

My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

I have a mavic 4 that I let my kid look at and play with. Soon after the gimbal had an error. He…read morefixed it in a timely matter. Very knowledgeable and friendly guy. Would recommend to anyone!

Masood really knows what he's doing. He repaired my severely…read moredamaged mavic 4 pro with no parts needed. I thought the gimbal was for sure ruined but he managed to put it back in place and even fixed a wrecked obstacle sensor. He's truly skilled in drone repairs and I would go to him again w/o any hesitation.

Was pretty good with getting me set up with a new phone and plan, especially given my complicated…read moresituation. And each time I came back with a question or some follow up they were always pretty good about it. Sometime the wait can get a little long, and one time they told me I had to go to Cupertino to get my phone unlocked (after I got there, the guy made it clear that I didn't need to go to Cupertino) - but all those things are understandable, esp. given some of the complexities with my situation. I chose Verizon because apparently their data coverage in China is pretty good relative to all other companies. But I won't find out if that's true until probably later this month.

Walked in and was greeted by Lorenz. Friendly service. Initially I was just gonna ask questions…read moreabout upgrading from my iPhone 11 to an iPhone 16e or 16. They had a nice promotion going on at the time and I went ahead and upgraded to the 16. Lorenz was very helpful and answered all my questions. Didn't use pushy tactics. I walked out with a new iPhone 16 in a case with screen and camera protectors. Their trade in deal made it worth it. Normally I am one to hold on to my phones for 5 years or until it no longer works.

From Pasta Sauce Disaster to Perfect Sound!…read more During a serious chow-down feast with family at Doppio Zero, my phone took a tragic dive straight into a bowl of pasta sauce. The sauce seeped into my speakers (right near the charging port!), and suddenly my usually crisp, impeccable Droid sound was muffled and sad. With panic setting in, I rushed here an hour before closing - they were swamped, but the tech Jonathan was incredibly friendly and personable, and still agreed to squeeze me in. Thank the heavens! He worked his magic and completely restored my phone's sound quality to epic proportions. It's like nothing ever happened. I'll be bringing all my electronics here for repairs from now on.

**- 1-Star Review (negative stars)** I went in on…read more**11/4/25**. The guy at the register opened and closed the computer (took about five seconds--maybe he's The Flash?) and quoted me a price for a trackpad. I asked if I needed to pay anything. He said no. Once repairs were done, *then* I'd pay. Cool. Then he tells me I can take the laptop with me and they'll call. Huh? I explain I was told there'd be a diagnostic. He says, "Oh yeah... but that costs $100." Sir... why are we playing Taboo with the information? Just tell me upfront. I tell him it still needs to be diagnosed, and he explains the $100 goes toward repairs if I choose to do them. I explain--again--that it needs to be fixed. It's a two-year-old MacBook Pro. A possible $500 repair is nothing compared to its value. So I paid the $100 and left the computer. **Two days later**, I get a call: diagnostics are done and I need a new keyboard and trackpad. Yes. I know. That's why I brought it in. He tells me they can fix it but need to order the parts. Totally fine. Then he quotes me **$279**--which was actually *over $200 less* than the original amount. Tony the Tiger "Grrreeeaat!" moment. But THEN he says I have to come back in person to pay before they can order. Now... that was *not* the process explained to me earlier, but whatever. I tell him I'm not driving back to Cupertino. So he emails me the invoice. I pay it instantly. **1 week later** (not two months, LOL), I call for an update. Straight to voicemail. Three times. Out of fear of becoming a Stage-5 Clinger, I leave one voicemail. Next day, still no call. I check the status online--it says, "Waiting on parts." Government shutdown? Sure. But UBreakiFix shutdown too? So like the stalker I truly am, I call from a *different phone*. They answer on the first ring. Interesting. I ask for an update. After being put on hold, the guy comes back and apologizes because the tech never updated me. Says they're waiting on a new screen. ‍ *Head Scratcher™.* I ask him to rewind because I came in for a **keyboard and trackpad**, not a screen. He apologizes again and tells me the tech accidentally **cut the cord to my screen** while working on the keyboard. This MacBook has maybe seven uses on it. Seven. Single-digit uses. And now it needs a screen because y'all gave my computer a lobotomy. He tells me they'll fix it once the part is in and he'll call me back in about twenty minutes. He never called. **Another week passes** and I call again. Straight to voicemail. Three times. So I use the trusty other phone again. Boom--answered instantly. I explain who I am (again) and get told they've been waiting on parts since the 6th. I correct him--no, you got the part, then *broke my screen*, and now you're waiting on THAT part. Silence. Like he didn't think I knew. He says the manager will be in tomorrow. I plan to call--but shockingly--someone actually calls me first. Only the second call I've gotten from them this entire process. He tells me the part will be in on the 18-20th. I explain that the biggest issue isn't even that they damaged my computer--it's the **complete lack of communication**. I paid for repairs before the repairs even started. Then my computer got damaged. Then silence for TWO WEEKS. I work from home. I rely on my laptop. It's 2025--computers aren't optional. He cuts me off with: "**The screen is free. We already apologized.**" With attitude. Instead of telling him to go to hell, I calmly explained that the apology was BS when the behavior never changed. He says, "**Look, you're not paying for the screen. Do you want your computer fixed or not?**" What did he THINK I dropped it off for? A spa day? So I activated my Karen Card and asked for the manager. Which is strange because... wasn't that who I was supposed to be talking to? Anyway, he promises the manager will call. So here I am--white-woman Twitter fingers activated--writing this scathing review. I'll update after I go up there. If you don't hear from me by the 20th, assume I was arrested for respectfully f*@!ing up a nerd. (Don't worry--I can say "nerd." I identify.)

Today, I decided to do something different, change up the pace. Today, I'm in Silicon Valley…read more Today, I'm at Best Buy at Santana Row. I have some personal history with this location. I haven't been back here in a very long time, and it slightly looks different inside. This is one of the nicer Stores, it's Two Stories. I went to pick-up my new Sony - WH-CH520 Noise Canceling Wireless Headphone - Black, I checked Inventory, it was the last one in Stock and in the Case here, so I had to get it. I'm glad that I got it.

I worked with the Magnolia Home Theater team at Best Buy Santana Row for a home A/V project from…read moreDecember 2024 through February 2025. Alfredo Villagomez was assigned as my point of contact. Prior to project payment, communication was prompt and responsive. During installation, I was advised to order more materials than needed (speaker wire, RG6 cables, power conditioner) as a precaution, with the clear assurance that any excess would be returned and refunded by Best Buy. Following completion, I personally returned all excess materials to the store, exactly as aligned with the Magnolia team. Fast forward to today -- it has been over 7 months and more than 15 calls, emails, and messages, with zero response or resolution. Alfredo has effectively gone completely unresponsive. I was advised to escalate to his manager, Austin Nicholson, but it has now been 2 months since escalation with still no acknowledgment or follow-up. This reflects serious organizational and accountability issues. At a minimum, excess inventory should be flagged in their systems -- yet no action has been taken. What's most concerning is the complete lack of ownership or effort to reconcile the issue. This is the first time I've experienced a large national retailer effectively keeping a customer's money without explanation or response. Very disappointing experience from a brand I expected far better from.

I had two family Apple Watch 4 batteries replaced at Zac's around the same time. It's been more…read morethan six months and the work done was very professional. Highly recommended. Nice to maintain great electronics as long as possible.

Am pretty much satisfied with the service here. This was my 3rd time here to get my iPad and phone…read moretempered glass and Zac was fast and his work was pretty clean.

Best phone repair in San Jose They can fix any problem…read more I recommend everyone here best service especially om ask for him

I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.

Went to Apple store and AT&T before coming here. They said i had fried my phone and would not help…read moreme at all. For $149 bucks they said i could get a new 3GS phone. It was two months old and i wasnt about to pay that. As i was waiting for an appointment at Apple i went on Craigslist and found a posting for IMobile. Went down there and Minh really helped me out. $40 bucks later i was out the door in about 45 minutes. They are super busy it seems so there is a bar a few doors down or coffee shops too.

My iPhone 6 was severely cracked and bent, so I took it here to get it repaired. The guys working…read morewere really friendly and charged less than other places that I've gotten quotes from. For a new LCD screen and housing, I paid $160. Took about almost 1.5 hours, but my phone looks (almost) brand new! They even gave me a free glass screen protector. My phone doesn't look extremely perfect like I just bought it from Apple, but it's good enough. A little dust got trapped under my front camera, but thankfully does not affect picture-taking. *whew*