We are constantly being told, "The main sales person is busy with another customer" and when someone can help us, there's always a reason why we aren't the priority. One man said, "I'm changing jobs so I can help you now but not next time." Separately a very helpful person on the floor said, "I'm not really supposed to help you but I will" because of her title or something. Yet she spent much time with me and was a huge help. She knew the answers. She was super awesome. She made the project list perfectly. Then someone who was assigned to help with my project list was dismissive helping me like I was wasting her time. She actually said, "Just change the list yourself" for a pricey order. I had asked her to read back a 3 product numbers. She was not happy with this. You'd think for something that high of a money amount she'd be more willing to offer help. So the showroom and products are super nice. The sales people seem qualified but the vibe is... I'm literally NEVER a priority; I'm wasting their time. They are just doing it as a favor and one-off. They like when you make your own list in the portal, double check it by yourself and set up formal scheduled meetings with the right people to get feedback. Dropping in with no appointment is hit or miss. read more

Do not buy from these people. I ordered a washer and dryer. When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash. read more

Terrible customer service at the store. Both the receptionist and the sales person were extremely impolite and rude, brusque when we asked questions and had to look everything up on the computer. They were not knowledgeable and incompetent read more

Ferguson took over for Meyer Electric and have been good to work with ONCE YOU GET SOMEONE TO HELP YOU. Their sales folks are great and they follow up is good. The phone system however is a bit of a goat rope. You call the number listed for the particular showroom which is fact is a call center. You wait while the call center contacts the showroom of interest. Very frustrating and not good use of anyones time. Understand there is a shortage of help in the santa clara valley but it certainly makes me want to take my business elsewhere. I do very much find the help of the sales people thorough and knowledgeable but the issue mentioned above is not appealing. Ferguson has now taken over this market so please do your best to pay the best people you can what they ask for and you might reduce overall costs significantly with the right folks. thank you read more

Horrible experience so far. Placed order for complete set of kitchen appliances, paid in full. Walked in with a list of part numbers, all selected, they didn't have to do anything. No communication for two weeks, then I found out that they entered my info incorrectly in their system, wrong phone number, wrong Zip code (delivery to an address that doesn't exist) basically their system does not have the most basic checks in place. I had checked all that info on the form to be correct when I paid. Then they let me know that they can't schedule delivery until I pay the difference in tax, due to different zip code... schedule, not delivery. Nobody calls me to rectify the matter, I call back and no one available to take my call from sales, the receptionist sends me to a number of voice mail boxes. This place got recommended by my kitchen designer, I was expecting a much different experience, clearly they do not care about anything. Really bad communication from Dominic and the rest of the sales team, cannot recommend. read more

Very poor staff who are mostly absent in the showroom and dont respond to customer quotes. I unfortunately had to visit this showroom since the Meyer Appliance in Mountain View was closed and being taken over by Ferguson. So I had to visit the San Jose showroom and was assigned a rep, Jose Garcia, after wandering the store aimlessly for close to half an hour. Jose clearly had no interest in making any sales. He asked me to send an email for a quote, which he did not respond to. Thank you Ferguson - I am glad not to have placed my 100K order with you and found other appliance stores that are more responsive. read more

Poor customer service. Called twice and no answer and no voice mail...it just kept ringing. Went into the store and was told we will be right with you. After waiting for over 5 minutes, we were then told they will call someone to come up to help us. After another 5 minutes, no one came or gave us a status. Not helpful at all! read more

Had an issue with a Kohler sink that was delivered with cracks from another supplier. I contacted Ferguson's to see if they could find us the same model sink to complete our remodel, which had been delayed for 3 weeks. I spoke to Peyton Schwiebert, Showroom Consultant, Mountain View location, who went out of her way to find us the sink, guaranteed it to be inspected, and delivered to our fabricator in perfect condition. Excellent service from Peyton and I would highly recommend Ferguson's! Guy Ferrante read more

Appointments necessary but got lucky! In keeping with pandemic protocol and safety taking customers with appointments only. However, Gilbert was kind enough to see if there was another salesperson and Dominic just happened to be available! Dominic gladly showcased the beautiful appliances, described them, answered questions, and will work on quotes (will be sent via email). Showroom clean and organized. Super worth coming in but remember to make an appt! read more

We went to Monark because they were supposedly the best in class in the Bay Area. Trust me when I say that's not the case. You pay a premium for less than premium care. We ordered what they were told to order based on a conversation standing in front of the actual refrigerator. We want this, we said. And they handed us the spec sheet with a product number to use. After waiting a very long lead time (COVID related, not Monark related) for the item, it came without the necessary doors or handles. Mistakes happen. And clearly, my husband missed the "panel ready" part of the description. He swears he talked to the salesperson, Dominic about it. But Dominic says they never did. And so, here's why I am writing the review the way I am. I asked Dominic to apologize for the gap in communication. It's going to cost us at least 4-6 weeks to have an unfinished project when we've already waited a long time to get things. So I said, please apologize to my husband because of this gap. Take responsibility for it. Because it wouldn't have taken much for the salesperson to have checked and asked, "hey how are you getting doors on this fridge that comes without doors and handles"? Seems a good protocol. And when I talked to him, I said, this is a real opportunity to improve the process. He blew me off. And did CYA behavior. So I am writing to you. There's a real opportunity to improve the process. read more

Purchased a refrigerator not too long ago, and the could not have been more happy with the purchase and experience. Felicia Marhx was our salesperson and was very courteous, informative and overall a tremendous help in choosing the right product (Fisher Paykel Refrigerator) for my family and I. Thank you to Monark, and especially Felicia Marhx for great purchase experience. read more

Incredibly poor communications and customer service. We waited over a year for an extremely expensive stove. The wait was understandable due to all the supply chain problems that nearly all manufacturers are experiencing. The staff member we dealt with was apparently incapable of or just didn't care about communicating the many delays and blown by delivery dates in any kind of timely or professional manner. For the most part is was up to my wife or I to call for info as the numerous and ever changing delivery dates cam and went. The person we dealt with had an annoying habit of chuckling her way through the excuses and explanations, which seemed disrespectful in the face of so little follow through throughout....this continued right up though delivery which she mis-scheduled as well. We will certainly never consider this dealer again. Love the stove and can heartily recommend the Thermador brand, just be sure to buy it from someone other than this company! read more

I wish I could give them less than 1 star. We ordered 5 SubZero appliances from Monark. They were ok (3 stars) until they took our money and then the customer service was HORRIBLE. July 10th, 2019 - Worked with Matt Mortensen and placed an order with Monark for a new refrigerator, freezer, ovens and wine frig. Aug 21 - My contractor installed the appliances and told me the refrigerator panel was dented. I informed Monark that same day and they ordered a new one. Oct 11th - New panel was delivered, but not installed. I asked delivery people to open box and check panel, but they didn't. Oct 16th - My contractor came to install replacement panel. It also had a dent in a similar location. Oct 17th - Sent Rose & Matt the an email explaining the dent in the new panel. NO RESPONSE FROM MONARK. Oct 21st - Called and asked to speak to the manager. Spoke with Lisa. She said she would look into it and followup, but I have not heard back from her after more than 2 weeks. It's almost 4 months since we placed our order and I am still dealing with Monark. Look elsewhere for your appliances. read more

**DO NOT DO BUSINESS HERE -- GO TO BEST BUY OR HOME DEPOT INSTEAD** The LURE = Well Mannered Sales Team and Showroom Floor -- They clearly spend their dollars here The CATCH = UNACCEPTABLE DELIVERY EXPERIENCE AND CUSTOMER SUPPORT -- Yes, all caps! 1. Once they get your money, the spirit of service ends. They have treated us like 2nd class citizens since we paid them. 2. They disrespectfully treated my parents during delivery. 3. They unlawfully declined us a copy of the paperwork we signed at delivery. 4. Their customer support have been unresponsive. It's clear they pay Yelp to move their good reviews to the top. Never ever again. The 5 Star reviews for this business are either strokes of luck or fraudulent reviews from their own staff, business partners, or family/friends trying to boost them up. I will be filing a Better Business Bureau complaint. read more

I asked Monark for the absolutely most reliable Washer and Dryer they offer and they sold me the "High-End" ASKO T411VDW Dryer and the ASKO W4114CW dryer. They have been a nightmare, and now I am out of warranty and paying bills like $1,000 for a control board - absolutely unaccaptable. Even when it is working, the interfacing is absurd. The buttons HAVE NO LABELS!!! I guess the designers thought that "text" would be unsightly??? Worst appliance purchase I ever made. The next time they fail (won't be a long wait), I will replace them with a standard brand. My advice to you - DON'T BUY ASKO, and look critically at anyone who sells them. read more

Terrible customer service. I've been waiting for my washer and dryer for months now and when they finally arrived, there were missing parts. Miscommunication issues between sales (Sandra) and designer. At the end, after all the wait and having to reschedule for installation twice, they simply ignored my customer's rights saying that "they cannot accommodate my appt sooner than a week from today but they will give me a slot if there's a cancellation". I'm sorry if I am wrong on this but, from a customer's point of view who have already paid in full for the appliances a few months ago, this is disrespectful. Do not recommend Monark. read more

Great showroom, great selection of products, helpful sales team and the prices are very reasonable for all, not just the high end appliances. Unfortunately, that's where the good ends. The store keeps "bankers" hours. Meaning they are not open Sundays, or after 5 pm - that may make it inconvenient if you, like the majority of other folks work during the limited hours they are open. I'd encourage the reader to look at the reviews left for the other Monark Stores in the area - both the good and the bad, paying particular attention to the more recent reviews. Unfortunately we placed our order just days before Sears filed for bankruptcy. Monark as of right now is a holding of Sears. Based on other reviews, you might find Monark to be just fine if you are ordering a single appliance or two, but beware if you have a major remodel or a large order. One month out when I called to check on the status of our order, I was told "nothing has been ordered", and there was confusion as they kept claiming that two of the items were "not on the order" (It was written as two orders). Sure enough, one appliance had not been added to the order, but the killer was the one item with the longest lead time that was paid 100% fully in advance was apparently was NOT ordered until 2 months after we paid... way, way late in the cycle. What that means for us, is we can't get an occupancy permit for another 2 months! When the week approached for our planned installs, they said "we don't have X and Y", please pay the balance (the remaining 50% of the primary order) and we can schedule your install.... I balked: "wait, you're late, botched an order causing an 8 WEEK hit to our schedule, we paid you tens of thousands of dollars 3 months ago and you expect us to pay the rest in ADVANCE even though so far you've not delivered anything at all?" Yes, apparently. It's their policy. There were failures on the part of Monark to forward the order in a timely fashion, and to keep us, their customer informed. We didn't learn about the 8 week hit to the schedule until the WEEK after we expected all the appliances to have been delivered. So if you don't mind paying large sums of money without assurance of receiving what you paid for in a timely fashion, Monark is for you. When we refused to pay any more in advance they elected to cancel the order. I think that cancellation was about the only thing that happened promptly... but we'll see how long it takes them to refund our money. NOTE: It looks like the full refund is happening quickly and professionally. I've upgraded my review by a star. In summary, if you do go to Monark, show them this review and tell them up front that you will pay half in advance and the remainder upon install of the order - and not before. My guess is that they will decline to do business with you, and you will know what they value. Finally, I suggest if you do place orders with Monark that you interact with them frequently via email so there is a clear "paper trail". Ask for proof that your order has been placed. Ask well ahead of any timeframes to be able to untangle inevitable hiccups. Also understand that you will need to interact with a litany of people at Monark to get the complete picture as they are highly compartmentalized and the left hand doesn't know what the right hand is (or is not) doing. read more

We built a new home and bought a lot of appliances from Monark. They were great with the advice, follow-up, and even managed a few curveballs perfectly. We will be back! read more

This year we did our kitchen remodel for our house. My wife has been wanting to remodel it for a long time and finally we decided to move forward with it. We went to Monark Premium Appliance to check out the appliances. We were able to find everything we liked and needed there. The ordering process was easy and smooth. We were informed about the delivery date for the appliances and they were delivered on time. Because of the large size of the built-in fridge, we had to get Monark's help to move it in and install. It was a too big job that our contractor cannot handle. Special thanks to Dave Ridings for helping us every step of the way. We really appreciate all the help and support from Monark and make our kitchen remodel a success. Will definitely do business with Monark again. Thanks. read more

I wanted to say thank you for the wonderful service from Sandra and Charon on the purchase of two appliances recently. One for my own home and one for a rental home. We are very happy with the whole process and the white glove delivery was excellent too. read more

Ferguson Home - Appliances Near Me - Santa Clara, California

We have worked with Monark over many years. The first time to replace an oven with a Kitchenaid stove and microwave combination. This time it is Wolf appliances for an addition and remodel after over 30 years in our current home. Both times Dave Ridings took care of us. He is professional, extremely knowledgeable of product lines, and responds immediately to any questions or concerns. It is so reassuring to be able to purchase product from someone you can trust. Delivery took a bit longer than expected but that was for everything during a pandemic remodel....not just appliances, but flooring and cabinets too! Monark's installation team was personable and easy to work with. They were very clear on any construction changes needing to be completed during the pre-site inspection prior to the final installation. Very pleased with our service and experience at Monark! read more

We purchased a Maytag Washer and Dryer from Monark Premium Appliance. We are extremely happy with our purchase. Dave Ridings went out of his way to assist us with our p purchase and he is very professional. Would recommend this company for any of your Appliance needs. Tese Maytag Appliances are wonderful. read more

There aren't enough stars to give Monark, especially Gabriel, one of the sales consultants. My project hit a snag when I realized the downdraft was wrong. So I found the correct downdraft amazingly in stock in Ventura CA, but no one had a blower. Gabriel was able to put one on order for me through Wolf, but somehow his supplier was delayed or otherwise stopped communicating. So, on his own, he called his other colleagues in the appliance business and found the blower in Livermore- then *drove there* with gas being $6, picked it up for me, and dropped it off at my house as my car was unavailable. He canceled the purchase through Monark and facilitated the purchase from the other store. Put my project back on track! read more

After checking their website and seeing the following message: "to ensure that we have the proper amount of time to serve you while adhering to COVID guidelines around spacing, we strongly encourage an appointment be made prior to coming into the Showroom," we headed out to their Showroom, but were disappointed to find out that they were closed and were appointment only. Why not list this on your website? This would have saved us both time and aggravation. Additionally, we called and left a message for an appointment and never received a return call. So we went to Airport Appliances and were able to purchase the refrigerator, dishwasher, rangetop and ventilation hood that we wanted. read more

While the website states that no appointments are required "To ensure that we have the proper amount of time to serve you while adhering to COVID guidelines around spacing, we strongly encourage an appointment be made prior to coming into the Showroom." when we showed up at Monark, the place was closed and when we called, we were told that appointments are required as stated on Yelp. Why not clearly state it on the website? The store definitely has a good selection of high end appliances. We received a decent quote that we wanted to move forward with even though there was no clear ETA (min of 6 weeks) on the appliances we decided on ordering. However, our sales rep never managed to get back to us to let us know how to place the order. We subsequently reached out to their competitor in Redwood City. They provided a better quote and ETA within just hours and placing the order was a breeze. Installation in just 2 weeks was scheduled minutes after placing the order. read more

I have working with Monark appliances since 2009 . This year we have had the worst service I have ever had from a company. We started when it was Standard of Excellence. On an average we would order order appliances once a year. This year , grant you ,we had the Pandemic. However, they insisted in getting paid for the appliances way in advance. I paid them in March, we still waiting for our dishwasher. Every week is an excuse. The customer service is horrible, rude and short. we were suppose to be moving to our new house on 6/20. They just told me they don't know when they can get our dishwasher. From now on I will never order anything from Monark. Back to University Appliances. read more

Matt Mortensen was great. He helped us find the right appliances for our kitchen remodel. We accidentally ordered the wrong hood and he helped us to order the correct hood. He is very detail oriented and follows through. We highly recommend Monark Premium Appliance and Matt. The Jensen read more

Dominic did a fine job for us from start to finish . VERY knowledgeable and despite a few hiccups along the way came thru for us . The appliances arrived a bit sooner than we expected and installers were true professionals. Bruce read more

Monark has a large selection of standard and premium kitchen appliances. The staff is very knowledgeable and seems to just know exactly what one wants based on a few questions about wishes and budget. I had super-annoying kids (my own) with me, and the staff completely tolerated them as my husband and I looked at all the appliances. I wish Monark offered regular babysitting services. read more

This is not a premium appliance store, the company is very messed up. There is no communication between sales, inspection and delivery. I should have a refrigerator delivered today. However, the delivery guy came and ask me to reschedule, because he needed extra person. Whenever I try to call my sales coordinator, she is not able to answer the phone. We did site inspection and this mess up should not happen. I decided to buy from Monark because the sales person I met is very friendly and knowledgeable, however I made wrong decision. If you want to buy premium appliance and receive premium service, you should go other store. read more

We purchased an entire kitchen of SKS products and looks great but on the day of installation, the installation team noticed that the counter depth frig that I paid 10K for was bulging in the center.. SKS was notified about it nearly a year ago. There have been many follow up attempts made by Monark Appliances in my behalf and they were all ignored by SKS. I personally made 3 or 4 calls to the concierge service where they sounded interested but nothing ever materialized! ONly words of concern but never a peep regarding the factory defect. I thought it was just an adjustment that had to be made with the doors but a second visit from Monark Appliances again confirmed that I had a factory defect. SKS did not live up to their warranty claims.. Many Many emails were never acknowledged .. High turnover is sales representatives caused us to start the entire claims process from the beginning. I am still hopeful after nearly a year but this morning I sent a message to the chief executive at LG.. Cruzito and Jane Valentin Stateline, NV 89449 704-232-5792 read more

To sum it up, Monark has some beautiful appliances but the customer service demonstrated by this branch left much to be desired. Our office purchased over 30k worth of appliances from Monark through Sandra/Lisa because Sandra was personally referred by one of the contractors we were working with. The sales process was fine--they were super responsive when it came to accepting our payment (of which we had to pay everything, including installation, in full). However, the good news pretty much stopped there. During the 3 1/2 months between purchasing the appliances and installing them at our office, Lisa's Sales Coordinator (coordinates delivery/installation from a remote office in AZ) changed 3 times and not once did Lisa or the Sales Coordinator ever reach out to me to inform me of the change in responsibility leaving me to do the investigative work to figure out why my calls/emails were no longer being returned. In addition, once we had finally nailed down the delivery date, I made sure to check up with the SC several times to ensure that the installation would occur without a hitch. Not once did he or Lisa/Sandra ever indicate anything was amiss about our order. Then, once delivery day arrived, we suddenly got the unexpected news from our installers that 4 out of the 8 items we ordered were missing. When I called Sandra to ask her if she could look into it for me she seemed really unwilling to look into it herself (despite the fact that she's listed as the actual Salesperson for this order) and instead handed it off to Lisa respond to us. When I reached out to Lisa, the only information she provided was that 3 appliances were on backorder with no ETA and they were sorry that they had never communicated anything about it to us. This still left 1 appliance completely unaccounted for. Ultimately we had to escalate our complaint to the store manager in San Francisco (because their store manager was out) who was finally able to at least locate one of our appliances for us and cancel the remaining 3. From one business to another, we hope that this Monark branch will take this as a learning experience and improve their capacity for quality customer service. read more

My husband and I visited a few appliance dealers while looking for a new dishwasher. Once we came to Monark and met with Matt Mortensen, we knew that this is where we'd be making our purchase. Matt was friendly, knowledgeable and very patient with us while we bombarded him with loads of questions. Most he could answer immediately, but on those he wasn't sure of, he found a source and quickly got the information to us. Monark is quite a distance from our home (Monterey), but Matt and Monark were well worth the trip. read more

I went to Monark for the first time Friday afternoon a little after two. When I walked in the door three employees were standing around the desk talking and one was looking at the newspaper another was in the back looking at a computer. I was looking to replace my double wall ovens. I wondered about the store for 10 or so minutes with no offer of help. Finally I started to walk toward the group and one on the sales people came towards me, felt like she lost the coin toss. I asked her about the Wolf and the Viking and her first statement was to make sure I was aware how expensive they are. I enjoyed the store their selection is beautiful but after feeling judged I choose to take the information she gave my and planned to call another store. Saturday my husband and I needed to go to Best Buy and went upstairs to find they sell Viking also. They had the one I was looking at and it was 800.00 less. Monark was not going to deliver to us for 3+ weeks they charge 175.00 for delivery and install. Best Buy will have the oven to us Tuesday and will only charge $20.00 to remove the old oven. Looking forward to Thanksgiving with my new oven and glad that the guy at Best Buy who was very polite and knowledgeable gets the commission and we got a better deal... read more

One of the worst customer experiences I have had. Poor communication. Missed deliveries. Incomplete deliveries. Misinformation. The list goes on. The sales process was fine, but once we purchased and placed our downpayment, the follow-through was terrible. I understand that they have a lot of demand. That's fine. I asked for a plan to install appliances that would work for them. They gave me one. Then missed the dates. Then realized they missed some parts on the invoice and raised the price. Then delivered a refrigerator without a door, which we didn't know until the installation date. We were told one thing about our old appliances, then that turned out to be untrue. Extremely disappointed. read more

Monark Appliance, in particular Alex Sepull and Gabriel Martinez were extremely helpful as we needed to choose a new refrigerator and work with a cabinet maker for the front panels. The level of customer service was top notch and the professionalism and promptness to answering my questions made this transaction very smooth. I'd like to give a shout out to Sherrie, who also helped ease the stress of planning and scheduling the delivery of the refrigerator. Great selection of quality appliances. read more

We just completed a major remodel of our kitchen and one of the central features was a new range and hood. We wanted to match our existing GE Profile refrigerator and so worked with Dave Ridings on the project. He was so knowledgeable, responsive, pleasant, helpful, and on top of things. He helped us choose a GE Profile 30" slide-in gas range and 36" hood. His coworker, Sherri Jones, was equally a pleasure to work with in coordinating the delivery & installation. They were both very patient and accommodating in working with us as we had to change delivery dates a number of times. We also had to have the original hood replaced due to a manufacturing issue with the first one but Dave, Sherri, and another one of their coworkers, Karen Hayes, were so helpful and great about arranging for a replacement that worked out fine. And this was even in spite of all the COVID related delays and shortages in manufacturing and distribution. All in all I would highly recommend Monark Premium Appliance and especially their staff members Dave, Sherri and Karen. You will be in good hands! : ) read more

Had a happy ending with Monark and rate the service to 4. They did make some mistakes in ordering and shipping out items, but the company knows the importance of reputation and were able to take care of these mistakes. read more

Good: - Really good and beautiful showroom - Sales and Installation team is friendly and helpful Bad: - Really, really frustrating phone customer service. I wanted to reschedule my installation, and operator simply transfer me to someone not there and I was greeted by voicemail every single time. This is after dozens of calls to them. Why would it have to be this hard? read more

They are great at selling you premium appliances but screw up at service. We bought all high end Miele appliances form them for an entire kitchen remodel and wanted them to install in order to keep the extended warranty. They hired a subcontractor to install the appliances who did not install our dishwasher panel properly and chipped the front panel. We are now almost 1 year in in getting the front panels replaced and now they are denying service. Totally unreal. Highly recommend to go with a different company if you are buying Miele! read more