I am beyond shocked to see the low ratings here for this particular T-Mobile. My family and I stopped by to look into an iPhone upgrade. The customer service initially wasn't great but I wasn't exactly expecting the world- IYKYK!! These kind of cases and staff pay no mind to you and typically avoid putting out any effort unless you're gonna be a serious client. Tell me I'm wrong?!! The sales rep was quite helpful, informative, and ensured that I got a pretty good deal on the upgrades and changes that were put into place on the account. read more

2/1/2026 Today I got a text saying I am going to be charged $61.00 for not returning my gateway on time, when I tried to return it at the Milpitas store. The lady refused to accept it, so I called and printed out a UPS label and dropped it off the same day. There is no way I returned it late. I called today to ask about the fee. Raya said I should NOT see a fee on my bill. I will keep you posted. 2/12/2026 Long story short, I'm not getting a refund because of that store associate who refused to take my return. Suddenly, the mesh was received SUPPOSEDLY damaged. I call BS!!! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Milpitas, California

I stopped by the T-Mobile store in Milpitas yesterday and had a great experience. KT was the associate who helped me, and his customer service really stood out. He was very patient, asked the right questions, and took the time to explain everything without rushing me. He helped me choose a clear ZAGG case for my phone (about $54.99), and explained the lifetime warranty and how to activate it so I'm covered. Honestly, I haven't had the best experiences at some other T-Mobile stores lately, so this level of service was really refreshing. KT was knowledgeable, professional, and made the whole process easy. Because of this visit, I'll definitely be coming back to the Milpitas location in the future. Great customer service like that makes a big difference. read more

Workers here are not helpful. Came in during lunch and they were not busy. I wanted to review my plan and understand the charges more clearly. The guy who "helped" me was not pleasant and rude. He was nonchalant and unfriendly. Would not recommend this location. read more

My mom and I spent a couple of hours here. Actually it was a back and forth from the two carriers. Won't mention the other carrier. We were served by Ashley. She was wonderful in helping us to get the right phone numbers. In all it took an hour and half. Must say major kudos to her. Yes, I definitely suggest her as well as this particular location. read more

I have been T mobile customer for many years . I came here for help for my mom phone . Juan C assisted us he is very nice and patient to take good care of us . Juan is very helpful. read more

I came in for help regarding a lost phone and transferring information to a new phone. They acknowledge that I came in and asked me what I needed and helped me immediately! Very professional and courteous! Recommend highly read more

Raheem manager here bad customer service talk bad to employees won't come back here for AT&T services...

Visited the store to get an Apple Watch for my son Not to mention the employees have no idea what they are doing Brought a brand new Apple Watch the watch couldn't power up at the store they said once it's fully charged and give them a call When we got home power up and realized it's an used watch and connected to someone else's phone Immediately call and went back to the store They said manager it's on vacation they can't refund or do anything about it What a shady store selling used item Still waiting for refund read more

T-Mobile Authorized Retailer - iME number don't match the box - Mobile Phones Near Me - Milpitas, California

This store should be zero star. I came here in a Friday night to upgrade one of my line to iPhone 14. They told me I can trade in my Samsung S20 FE for $800 towards the new iPhone 14. Great, let's do that. After I signed all the paperwork, the sales lady brought out a charger, screen protector, and phone case, I told her that I didn't need them. She said " are you sure? They are free!" I am surprise and of course I would take them if they were free. So I paid the sales tax after trade in. When I got home, I found out the "free" gift were actually costing me over $120, I felt like I was an idiot for paying $39.99 for a screen protector. I was supposed to get an instant trade in credit of $300, and they deduct those "free" gift from my instant credit. Furthermore, the added an monthly insurance plan for $19.99 without my permission. I called the store and told them I need to return those "free" gift, the lady refused and said she wouldn't help me if I don't buy those super expensive accessories. Such a horrible experience. read more

Huge shout out to Nicho for helping me out today. He's professional at what he does and takes the time to make sure you're satisfied with your purchase. I just bought a midnight green Apple 11 pro from him and it was by far the smoothest transaction I've had. Aside from purchasing a new phone, he also taught me about the new updates from the iPhone 11 which was awesome! He's knowledgeable, friendly, and will guarantee to make your shopping experience easy. If you're trying to find a T-Mobile store with great customer experience and a store with a good stock of phones available, then come to this store specifically. They should have what you need! Let Nicho know I sent you!! read more

Called to verify they had a phone so I could do an upgrade and they said they only sell phones with accessories. Bad business. Don't trust the TPR. Do yourself a favor and find a corporate store. read more

Don't go here for any service. They are not a full T-Mobile location and only interested in selling. You will wait a long time to find out that they are not authorized or trained to do anything else. Worst part is they don't even know where to send the customer to get taken care of. read more

John Nguyen was very nice and helpful. He was able to credit us $50 for a restocking fee on a faulty software issue on a iPhone 12 even though T-Mobile was not honoring the restocking fee. I recommend a pro or max over the 12, thanks again John! read more

This review is way overdue. Shoutout to Kayla for helping me transfer my old phone data into my new IPhone 12 and answering my questions. Also for putting on my screen protector like a pro cause my hands be spazzing out lol. Made the process stupid easy and enjoyable. Officially my to go to spot now. read more

Incompetent staff when it comes to setting up a sprint phone which is now part of their network. They kept me waiting a long time and still couldn't help. Eventually they sent me to the great mall branch. It took 10 minutes to set up. Not impressed. read more

This is a good T-Mobile store in a great location. I went with my cousin to get a new phone and the experience was great . They helped her out and got her in and out in a short time. If you're looking for a new phone come check this place out. read more

The team at this place is awesome Ashley helped me set up my new phone she was patient and friendly I don't make reviews but I give credit when it's do. The manager offered me a water and the overall experience was a good one thanks guys. read more

Came by here to upgrade my phone after driving to another store close to my house that said open on Yelp but in fact closed when I got there. Both Diana & Michael were very helpful. Diana have me the break down of the cost to upgrade & Michael helped me with the process. It was smooth and fast. I would recommend this place for TMobile related. read more

i went to this location today 5/21/18 the person name is Zabi, one of Tmobile worker, he was very nice, super helpful. His services i can give 5 stars , i had an issued when i purchased a new phone online, some how i didn't get what i want so i went to this store and met him, after i explained the issued, he was so active and very nice to help me go through the issued. Finally, my problem solved. I would love to say, yes if you go to this store, ask for Zabi or either Tony Ngo, you will happy with their service. read more

I walked into Tmobile Mc Carthy Ranch and I got helped by Dianne she did all she can to help me out after a bad experience at Greatmall Branch finally I was able to get a simcard for my unlocked phone. Great experience here and I give them a 5 star rating. read more

This is an excellent store with very professional and courteous staff. They were out of the phone I wanted, yet went ahead and gave me a free SIM card even though I was going to another store to get the phone. They are always helpful when you walk in and take care of you until you walk out. Highly recommend! read more

went in store to get credit for bad mastercard $50 promotion offer, sales gave me a promotion that had expired a month earlier, was told by online customer service that I needed to go to T-mobile store so they could take care of problem, I had the printed out 11-16-22 sales chat giving me the offer, they didn't even want to look at it, the counter person just blew me off, said what do you want me to do, he said call customer service, you did your order online, that he couldn't do anything, then he started helping other people. so at the end of it all no dept will honor $50 mastercard promotion offer or even a $35 refund for activation charge, not online chat with sales, not online chat with customer care, not 611 customer care, not promotions dept, not T-mobile corporate store. MY SUGGESTION IS DO NOT TRUST THIS COMPANY. read more

Superfluous charges include $10 to transfer a current T Mobile number to a new device and $25 to replace a lost or stolen Sim card. Customer service near San Tomas lacking. Sunnyvale would be the preferred location. Promotion: $109 LG or Motorola with 2 free months Unlimited is a good deal, although top-rated models of phones not an option. read more

This location is the shitiest. The manager switched my SIM card from sprint to tmole and ever since then my phone is screwed up. I asked for the sim back and he never gave it back. Worse customer service. He needs to be retrained. A young African guy read more

Pretty bad place to go. We came in all set to move our family from Verizon to T-Mobile and we got in and they were pretty busy. None of the sales associates looked at us or said hello or anything, so we just sat down and waited. Finally one of the associates were free to help us, and when he did ask us what we needed it was a kind of tone that we were an inconvenience. So we had a family to switch over of 6 people, but only 4 people were there and we wanted to take care of the rest the next day, all we basically got was nope can't do it you would have to do one plan and then switch to a different plan the next day so you would get two different bills. So we were kinda discussing what to do, and he walks away to go help someone else, no I will be right back to check on you, nothing just walks away. We went over to Great Mall T-Mobile store and they thought outside the box and got it done for us no problem, and the customer service was way better. Skip this place and go to the Great Mall location. read more

Jesus helped us today and my mother who is an immigrant from another country was not understanding our prices and tried to communicate with him. He told us this "isnt a flea market or Walmart" when we were asking about promotions, and started to give us rude treatment throughout the entire discussion and gave us judgemental looks. Then we overheard him talk to his manager and other co-workers mentioning us, the only customers in the store, and started to laugh behind our back. He started to then mock my mother when she was speaking in her native language. DO NOT come here unless you want to have racist treatment. The manager doesn't do anything about his behavior either. read more

First of all, finding this location is a big pain. Its next to AT&T location, don't go by what Waze, Apple Maps or Google Maps suggest. Yes, you will find lot of parking. Talking about manager and their sub-ordinates, I don't have words. They are incompatible, incapable, ineligible and unproficient for their job. They don't understand the problem and solution for every problem is a contact number. They showed least interest in fixing my issue and I would recommend NOT to visit visit this place if you have more than 0% customer service expectations. Waste of one hour at this stupid location! read more

I recently had to separate my phone line from someone else's and decided to have my own, although I found myself in a complicated situation- me and the other account holder weren't in the store at the same time. With the help of Francisco and placing a three way phone call with customer service, we were able to make it happen and smoothly move my number and bill over to my own personal account. Francisco had a lot of patience despite the complex situation and was incredibly helpful! Definitely will be back for any future needs! read more

The worst service I have ever received in a cell phone store. Just a bunch of kids that seem to pass the buck. Product knowledge zero Customer care zero Attitude horrible. I came here a few times and all three times I walked out with no answers and no solutions and all three times they told me to just call costumer service and didn't even have the number for me to call. Unbilievable! !! read more

If you end up going to this store i recommend you have Jon or Isaiah help you out otherwise you will get more problems then answers. I had Rodrigo help me Out with my account to get the new iPhone 13 pro Max and everything was fine until i got my phone and there was no return label which made me have to keep going back to this store all week because t-mobile customer service line is horrible only to find out that Rodrigo never input all the info and that if i wanted the promotion i would have to return the 13 which meant i would have to re-transfer everything back return my new phone then order a new phone that adds the transfer to the order to be able to trade in my old phone and get the promotional credit but i ended up giving up the promotional credit so that i could keep the phone i already have which means I'll pay more on my bill and i did that because it was already stressful enough that i just wanted it to be over plus this wasn't even my fault anyways just wanted to thank Jon and Isaiah for helping me and informing me with the correct info read more

GREAT SERVICE!! Long story short. My friend needed help with his phone. IT WAS A PACKED HOUSE!! There was a wait. There were only 2 workers on staff. Their names were ARLO TRINIDAD & DIANA ANG They stayed professional. Even when a customer was giving ARLO a hard time for something that the CUSTOMER was at fault with. He stayed professional and completed her transaction. They talked to EACH customer who was waiting, asked what they needed, and kindly told them that they would be with them shortly. I was impressed with DIANA and ARLO's superior customer service. I hope they are RECOGNIZED for this review somehow and REWARDED accordingly. Time of visit: 7pm Date of visit: Monday the 10th DOJO. read more

Curtis is the man got me setup with my X less than 30 minutes! He is the bubble terminator powdered up my X and ready to go it's like I never stopped by happened as easy as the drive thru. read more

We called this store 1 hour before coming here to get the Gold XS 256GB. They told us they had 2 left in stock. Once we got here we had to wait 30mins just to find out they didn't have it. I don't know WHO we spoke to, but don't tell customers you have something in stock. We had called so many different stores and this was the only one that said they had it. Waste of time with the wrong information. Preferably they should know what they have in stock especially since they can check their stock room. Don't tell people over the phone you have something. read more

I recently had to go in and transfer all of my data from my old phone to my new one. As well as switching my carrier. Francisco gladly helped us through the process. He is a great worker and easy to talk to. If you have any problems, he's your go to guy. read more

These guys are awesome! Always patient with customer needs and very accommodating. Love coming to this location.

I had to go to T-Mobile 3 times to get a prepaid mobile plan for the month I was in town. There was a lot of conflicting solutions from each associate (Anthony, Alicia, Francisco, Tony) on how to go about ameliorating the situation, and I received a lot of resistance and lack of cooperation from the initial person (Anthony) that gave me the wrong plan. Here's what happened: 11/30 - I come in and tell Anthony I want to buy a prepaid mobile, same as the last plan I used back in May. They tell me that plan isn't available so they set me up with a similar one. During this time Anthony is training a new employee (didn't catch his name) on how to do this. Payment is made and everything is sorted; they check that I can make calls, etc and I leave. 12/2 - My phone suddenly stops being able to make calls, and I have to use my Skype credits. I take my phone into T-Mobile for the second time and Alicia discovers that the associate trainee had installed a Tablet plan instead of a mobile plan, and because I already paid for the plan she wasn't able to call customer service as it required a Manager to refund my payment. She said if she went through customer service then it would switch the plan, but I wouldn't get my money refunded. 12/3 - The following day I return for the third time and Anthony is working. I told him I spoke to Alicia yesterday and I said I needed to see Tony the manager. Anthony says the trainee made a mistake and I told him as his trainer he should've checked his work before leaving. Anthony doesn't acknowledge this or recognize that his negligence contributed to the problem. He then ignores my request to grab Tony the manager and he calls customer service. I stop him and tell him not to do that because Alicia specifically said that wasn't going to work (Also, Alicia said customer service takes about 45 min to get through). We go back and forth and I keep insisting and he finally grabs Tony. During the entire exchange Tony comes out of his office 2 times to give instructions, theres a ton of miscommunication. While Anthony is still on line with customer service (he had hung up at one point and Tony told him to call customer service again) Francisco starts his shift and he jumps onto the project and starts doing work on his tablet. Eventually they both are able to cancel my initial tablet plan, issue a new sim and proper mobile plan. However, when I request a receipt they can't print it out. Not wanting to go through this whole ordeal without a receipt I then request Tony to come out and just give me a verbal confirmation and explanation of the new bill. Anthony resists and says that's not necessary. I insist again as Alicia said only the manager can refund the payment. He balks at that and replies that Alicia is not the manager and she doesn't know the protocol. I then remind him that this is my third time coming here and I wasn't leaving until I sorted everything with the manager. Finally Tony comes out for the third time, we have a quick exchange regarding the refund, cost of new plan, other specifics and I leave. Conclusion: Though I'm sympathetic to these kind of mistakes - as they do happen - I was really disappointed at the lack of protocol and understanding between the associates on how to correct the problem. This, coupled with the overall lack of cooperation and resistance from Anthony for my repeated requests to speak to the manager really made the process painful and drawn out. Thirdly, not being accountable to the mistake, not apologizing or showing a desire to prevent this from happening to other customers is what lead me to write this review. Next time I'm in town I will be seeking other providers for my mobile plan. read more

Went here today to get a new phone for my line. Excellent customer service, accomodating to consumer needs and knowledgeable. Always a good experience to come here. Shaina was very good. She made my transaction easy-breezy. One satisfied customer here. read more

Bad customer service my gf bought the note at this location less than 3 months phone broke down. The screen was black out went in the store asking for help. The store Manager Told her i can not do anything ask her call customer support. But the phone still under 1 year warranty we not gonna pay for the deductible for the replacement. If i can give 0 star or negative star i will. Don't come to this location to active any phone if they so helpless. read more

Went into the store yesterday had a great interaction with Terrell and Anthony. They both provided great customer service especially when I was tag teaming both of them with questions....lol...they never once got frustrated with all the questions that I was asking. All my questions were answered and they made all my transaction run smooth. couldn't of asked for two better customer service reps. Keep up the awesome work gentlemen! read more