This is for the Livermore Xfinity store by Targe. I Had to exchange our Gateway because we moved. I…read morespent over an hour on one phone call and one chat messaging trying to update the address and get things straight. Both times I was told things were set. Absolutely nothing was done at all. They only tried to upsell me. My address was not updated, and nothing was being shipped to me as promised. Tyler was super helpful and knowledgeable and let me know that nothing had been changed in the system. He straightened it out and got everything set up. I appreciate the great customer service I received today. It is so rare. No one says thank you anymore, or how can I help you? Tyler is a great employee and if it wasn't for his great customer service I would drop Xfinity after all the time I wasted online and on the phone with the online service.

We visited the Xfinity store in Livermore on Friday to purchase new phones, and we wanted to…read morerecognize the outstanding service we received. The entire staff was friendly, helpful and very knowledgeable. Jason was our salesman, and he was incredibly helpful, patient and knowledgeable. He took the time to explain everything clearly and made sure we felt comfortable with our decisions. At the end of the transaction, Devin, the manager, also stepped in to assist and made sure everything was completed smoothly. Both Jason and Devin were professional, friendly and truly focused on customer care. When I asked Devin if he could put the face protectors on our two phones he didn't hesitate a second. He said absolutely and did a perfect job which is one job we could never do properly and he was an expert at it! It was such a positive experience from start to finish and we couldn't recommend them more for your mobile phone needs!

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

i couldn't be happier with my decision to switch from google fiber to sail internet. it's blazing…read morefast, and the installation was a breeze. i called them yesterday after yet another google fiber outage, and today, after a very professional installation by Dominic, i'm back up and running. I was impressed by Dominic's expertise and by his kindness. I was so excited when he was finished, i gave him a hug. He made sure that everything was working correctly and optimally before he left and made sure i had a way to contact him if i had any questions or needed further assistance. the other piece that impressed me was that when you call, you get an actual person on the phone. everyone i've talked to and everyone who has helped me was kind, patient, and professional. there is no ai gatekeeper when you call, just a phone tree that rings you to an actual person. what a breath of fresh air! thank you also to Sree, who took excellent care of me when i called to set up my new service. i 100% recommend Sail Internet to anyone looking for fast speeds and excellent customer service!

My internet has never been better. The installation was fast and the tech Guillermo went above and…read morebeyond my expectations.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

So Amanda was very attentive. When I came in. Everything was quick and easy and it was only just…read morefor a pick up. She actually was helping another customer was able to help me. Wow. Thats what you called multitasking and great customer service work.

After a nightmare experience with AT&T, we could not be more grateful for the customer service we…read morereceived here at Verizon, specially from Marilyn and Bryce. They went above and beyond to make sure we got the best deal possible for our new phones and contracts, going as far as driving to the Dublin store to pick up a phone that was only in stock there and texting us with updates throughout the day. If you are wondering which Verizon location to visit - come here!

Just want to give Nicholas recognition for his knowledge and outstanding customer service ! He…read morefixed my phone really fast and found out what the cause was . He was very knowledgeable and professional. Verizon is lucky to have such an outstanding employee!

My new Verizon phone was shipped from Idaho. I went to the store in Dublin to get help setting it…read moreup since it could not make or receive calls or texts. Two trips to the store and the same indifferent representative. The first trip, he told me I had to do it myself. The second trip, when I was unable to complete the instructions because I could not get access to the old phone, I had to use his phone to call the account manager, who drove to the store in Idaho. Before the very helpful and friendly Idaho representatives completed anything, the Dublin rep disconnected the call and escorted me to the door. At no point was I rude or aggressive. The reps in Idaho could not get me past a T-Mobile SNAFU on the old phone. They did their best and were kind and friendly. I wound up figuring it out on my own thanks to AI and guessing my way around obstacles. I will not be going back to the Dublin store. I has similar service there with a previous account.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

Ron worked a miracle for Point Reyes Vineyards. We are about…read moreas far west as you can get in California. Having suffered with the slowest IP in the country, Ron showed us the light. Best service we could get. Thank you Ron and crew. Steve Doughty Point Reyes Vineyards

I've known and worked with Ron for several years now and never been let down, constantly impressed…read morewith his ability to always deliver under all circumstances and so attentive to what my needs are. He and his organization are not salesmen, they are problem solvers and I appreciated that they didn't just try to sell me, but instead they worked with me to ensure my needs were met and in fact exceeded. Customer for life!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!