Fantastic experience. The team was very knowledgeable and walked me through the process, which made…read morethings so much easier. I cannot recommend this store and the employees enough.

I have to say after several and I mean several times going into the store and calling CS I have…read moreresolved my issue ( I think ) I also have to add Austin has been working hard to help me get it done. I have learned that it is not so much the staff's fault as it is their CS and what they make them go through to cancel everything. I still have not received my $171.00 plus dollars back or the $18.56 air tags money (that I never even got ) and TMobile wont take the charges off my so called account that never existed but now at least this "account" is officially closed Austin the manager has said he will pay out of his own pocket the almost 25 dollars that T-Mobile charged me out of the blue for July and August????? yes T-Mobile has mailed me a bill for almost 25 dollars for 4 air tags I never got in February and canceled. So the moral to this story is Be wear of T-Mobile and their promises, I feel it is a bait and hook type of company that wont let you go even when you cancel etc. Again, I do have a different perspective of Austin, he is only able to do what they (CS) will allow him to do and unfortunately he is the one that gets all the heat. So my rating of T-Mobile has not changed but my Rating of Austin has gone up to a 4

So Amanda was very attentive. When I came in. Everything was quick and easy and it was only just…read morefor a pick up. She actually was helping another customer was able to help me. Wow. Thats what you called multitasking and great customer service work.

After a nightmare experience with AT&T, we could not be more grateful for the customer service we…read morereceived here at Verizon, specially from Marilyn and Bryce. They went above and beyond to make sure we got the best deal possible for our new phones and contracts, going as far as driving to the Dublin store to pick up a phone that was only in stock there and texting us with updates throughout the day. If you are wondering which Verizon location to visit - come here!

Purchased a NEW iPhone PRO and bundle of accessories and not promised what I paid for regarding…read morewarranty!! Please be aware of misleading information when you make your purchases!! Not a happy customer, VERY disappointed and dissatisfied!! ATT&T Livermore, you CAN do better accommodating your Customers!! Probably won't return to this location and will be worth my time & gas to drive over to Pleasanton location..

Waste of time coming here. The employees aren't aware of…read moretheir own promotions. Was constantly told that the value of my phone is $500 less than what is actually stated for a trade in. Went to another AT&T instead.

The last manager Ashely completed messed up my plan and I was paying double the amount I was told…read more If I knew the outcome of updating my plan and getting an iPad for " free" but still paying off the iPad on my bill I would have never updated anything and would still have my old phones. Or came back some other time with this current manager who has helped me in the past. Unfortunately he wasn't there that time I updated my phones. Plus this T-Mobile location is better than the one on Stanley Blvd. I never got the name of the current manager. I appreciate Jenifer and the current store manager who helped me out today and was able to save me some money. I'm still paying a bit more what I was told but it's better than before. 4 stars because they did help me a lot to bring down my bill. Thank you again. :)

Went in today for internet and Rene was extremely helpful. He new exactly what I was looking for…read moreand explained how to use in terms I could understand. Was in and out super quick!

Everything could improve! The service was !!! This business would not provide me a receipt and told…read moreme things were free when they obviously weren't!!! This and them not giving me a receipt to return and them refusing a refund/return is ridiculous!!! The people working there were arguing and being rude some of the worst customer service I've ever seen/experienced!!! If I had a word on what could happen to the staff I would say get a whole new staff including management.

My name is Margarita I have been a customer of yours for almost 2 decades maybe even longer. And…read morethis store has been the worst customer service I have ever experienced. This week is going on the 3rd week, and I still have not received my phone through the manufacture. Not once has the store called me to give me an update. About 3 weeks ago I go into this store to let them know my phone runs slow and it gets very hot to the touch. So, one of the girls does a manufacture claim saying I should get a call within 3 days to let me know my phone has arrived. She takes a look at my phone and see there is no crack or anything physically wrong with my phone. 3 days go by and I hear nothing. I go in and the girl says she has not received my phone yet. I asked why no one called me she said if we have no info to give, we don't call our customer back. So finally, I received a call on Saturday 4/25 saying my phone was at the store. Now I live in Tracy CA and work in Livermore, so I waited for Monday to come to pick up my phone. So, on my lunch break I go to the store to pick up my phone and the girl at the counter goes and gets the phone she goes to turn it on, and she says it does not turn on. So, she says she needs to see if the manufacture will send another phone. I then ask is it going to take another week, she said let me see if they will express mail it. She said she got a response and the manufacture said they will express ship it. Mind you when I hear express Shipping, I assume it will be overnighted or shipped to them within 2 days. Once again, I hear nothing, so I call on Wednesday 4/29 to see what is going on, I spoke with the same girl once again she says they have not received the phone, I asked what happened to the express shipping all she says is she needs to talk to her manager and she will call me back. I never heard back from anyone. Yesterday 5/4 I returned to work and I call the store to get an update I would say around 3-3:0 and a girl answer the phone I tell her I need to know what is going on with my phone that is supposed to have been received through the manufacture, she tells me she cannot help me because she was not the girl that helped me before. I asked why she couldn't when all she has to do is look up my phone number in her system and she will have my information she needs to help me. Bottom line she refused to help me which upset me I then told her I was very upset with the lack of customer service an empathy she was giving me. I then tried to explain to her how long and how frustrating this whole experience has been for me and yesterday I dropped my phone and the screen cracked which I'm not sure now if the manufacture will even take my phone back. She then said I do not know why you're getting upset with me. Which was crazy she felt as if I did not have a right to be upset. I then asked to speak to a manager she said one was not in and that the manager Karen would be in tomorrow and proceeds to hang up on me. I then tried to call back and she would not answer. After this call I called the corporate line and explained my situation, and I felt like once again I was not being heard at all especially since I have been a loyal customer for numerous years and have about 4-5 telephone lines. The rep was telling me I could to an assurance claim which I tried to explain that my phone was not even a year old and the manufacture themselves was sending me a new phone with no charge. When I do an assurance claim I am charged and I would be receiving a refurbish phone which I do not think that is fair because the phone I have has always been giving me problems. I asked to speak with her manager because I'm literally not being heard but I am at work and the hold time was way too long and I had to hang up, and no one ever called me back. I arrived to work today 5/5 and on my break around 11am I call the store again I ask to speak with the store manager Karen, and the girl says that Karen in on vacation I said that is strange because the girl that answered yesterday said she would be in today. I explained to the girl what happened yesterday and once again no one seemed to even care. So, the girl does not even ask me my information she just says we won't call you because we have no information for you. I said how do you even know who I am when I haven't given you my name or number. She just says we have no information for you. I go to my desk at work call from my work phone, and a girl says is this Margarita I said yes how did you know it was me. She ignores my comment and says I went and looked at our computer in the back room, and your phone is on the way she gives me a tracking number XBM262650501Y. She said her name is Alexa and the two girls that normally work there are Sofia and Emily. Something needs to be done about this store and the employees they have working there the customer service sucks, and the lack of empathy is through the roof.

Waited forty minutes store stayed closed with a "back in 30 minutes" sign…read more Unstaffed.

This store is conveniently located in the shopping center where Ulta and Crate & Barrel Outlet are…read moreacross the street from the main outlets. Plenty of parking here, not a super busy or crowded mall. I had to cancel a service and was able to handle it over the phone. They now have a service where they call you back instead of you waiting on the phone. They will text you updates on the wait estimate and when they are going to call you. It was pretty accurate. My call back was about an hour and 15 min. I didn't mind that compared to waiting on the line and they did call back on time. The customer service person was friendly and professional. Local to California which I liked compared to an overseas call center. If you need to return equipment, you can take it to this store location. They will also partially credit you if you cancel service before your prepaid date. They will mail a gift card. My advice, try to do as much online and then go to the store as needed. I used AI and that was helpful to get some info first.

Another great customer experience today with Angelo. I was helped with exactly what I needed I'm…read moreso glad this store is right here in Livermore and open on Sundays.

We visited the Xfinity store in Livermore on Friday to purchase new phones, and we wanted to…read morerecognize the outstanding service we received. The entire staff was friendly, helpful and very knowledgeable. Jason was our salesman, and he was incredibly helpful, patient and knowledgeable. He took the time to explain everything clearly and made sure we felt comfortable with our decisions. At the end of the transaction, Devin, the manager, also stepped in to assist and made sure everything was completed smoothly. Both Jason and Devin were professional, friendly and truly focused on customer care. When I asked Devin if he could put the face protectors on our two phones he didn't hesitate a second. He said absolutely and did a perfect job which is one job we could never do properly and he was an expert at it! It was such a positive experience from start to finish and we couldn't recommend them more for your mobile phone needs!

Service was fast. Took only 25 mins for the screen repair! I was offed multiple price options that…read moregave me a choice of what to spend. I went with the new oled option and pricing was great! I will now be taking all my phone repairs to this location.

This place is amazing!!!!! and so reasonably priced! It is convenient and only takes a few…read moreminutes. They have phone supplies. You have to try them!!

I called him with the wrong card jammed in to the slot on my brand new Google Pixel phone, pretty…read moreembarrassed, I could not get it out at all. Thought for sure it was going to cost a small fortune. This young man fixed it for a very reasonable price, one of those instances where you want to tell others and continue bringing him business. Bright, professional, and polite.

From the owner: iPhone screen broken? Not charging?…read more Don't worry, We come to you! Can meet at any location you feel most comfortable with. Starbucks, your home or office?

I've been an EtherWeb customer since they expanded out into the hills above Milpitas, maybe 25…read moreyears ago. I cannot say too many positive things about EtherWeb. Superior customer service and reliability. Human beings answer the phone. My neighbors are always chasing the fastest speeds plus bells & whistles. I couldn't be happier with my EtherWeb.

Ether Web is Awesome! On the rare occasion there's a problem, they are easy to contact, quick to…read morerespond, and are usually already on the fix!! They are LOCAL owners and take customers' needs seriously. I have used their service for about 18 years.