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    CloudRider Networks

    5.0 (3 reviews)
    Closed 8:00 am - 6:00 pm

    Services - CloudRider Networks

    Internet service providers

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    5 years ago

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    7 years ago

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    7 years ago

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    (198 reviews)

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    TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

    They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

    Xfinity

    Xfinity

    (6 reviews)

    I've never felt so frustrated and helpless after a purchase. I bought a trade-in iPhone from this…read morestore, expecting a smooth process. Instead, I ended up paying the full price for a new phone and losing my old phone in the process. The store gave me a mailing label to send back my old phone, which I used--just one week late. I checked, and the phone was delivered. But I never received my trade-in credit. When I called customer service, they assured me the delay wasn't an issue because the return window had been extended. But the problem was, they claimed my phone never showed up in the warehouse. At this point, I believe the mailing label I received from the store may have been incorrect. Yet no one took responsibility. Xfinity customer service told me that this store (Las Positas Xfinity) is a third-party vendor and not part of the official Xfinity network--so they couldn't help me. They also mentioned the store failed to properly mark my purchase as a trade-in when I picked up the phone. The store, in turn, kept repeating that it wasn't their problem. In the end, both the store and Xfinity washed their hands of the situation. And I was left paying for two iPhones--one I no longer have. This experience has been incredibly disappointing, both financially and emotionally. Please, save yourself the heartache and do not buy any device from this store. They take no accountability for their mistakes, and you'll be the one left to pay the price.

    Returned my router and was never imputed that I returned it. Went back to the store and out of 5…read morepeople, they could not help me. Asked for a manager and they said he was busy to just wait. I waited over 25 minutes and he never came out. I had an appointment in Dublin, CA and finally had to leave. Still getting messages to return my equipment. Also switched over to the NOW pre-paid program for internet. They sent me a router that was filthy and had a dead cockroach in it. When I went to the Livermore store they took it back along with my current router and gave me another router which was the same as the one I was turning in. It was the wrong router and didn't work. I had to go to the Dublin store to return the wrong one. Finally had Comcast service came to my house. His name, I think was Sam. He was wonderful and got me the correct router to use for the Now service. Also informed me about the NOW program that no one else knew anything about. My son & I are switching from T-Mobile to Xfinity for our phone service and it's been Hell!!!! I do Not recommend Xfinity Comcast.

    CloudRider Networks - isps - Updated May 2026

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