I've been an EtherWeb customer since they expanded out into the hills above Milpitas, maybe 25…read moreyears ago. I cannot say too many positive things about EtherWeb. Superior customer service and reliability. Human beings answer the phone. My neighbors are always chasing the fastest speeds plus bells & whistles. I couldn't be happier with my EtherWeb.

Ether Web is Awesome! On the rare occasion there's a problem, they are easy to contact, quick to…read morerespond, and are usually already on the fix!! They are LOCAL owners and take customers' needs seriously. I have used their service for about 18 years.

We visited the Xfinity store in Livermore on Friday to purchase new phones, and we wanted to…read morerecognize the outstanding service we received. The entire staff was friendly, helpful and very knowledgeable. Jason was our salesman, and he was incredibly helpful, patient and knowledgeable. He took the time to explain everything clearly and made sure we felt comfortable with our decisions. At the end of the transaction, Devin, the manager, also stepped in to assist and made sure everything was completed smoothly. Both Jason and Devin were professional, friendly and truly focused on customer care. When I asked Devin if he could put the face protectors on our two phones he didn't hesitate a second. He said absolutely and did a perfect job which is one job we could never do properly and he was an expert at it! It was such a positive experience from start to finish and we couldn't recommend them more for your mobile phone needs!

The absolute worst service. I went in to lower my dads bill and instead you suggested to switch the…read moreaccount to my name. This is in February. But you kept billing him and me for two accounts at the same location. Trying to get resolved has taken five plus hours, 7 people and today you shut off the wrong service and no refunds have been issued. Not to mention the new subscription charges against the account a week after the account showed closed. The worst!!!!

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

I've never felt so frustrated and helpless after a purchase. I bought a trade-in iPhone from this…read morestore, expecting a smooth process. Instead, I ended up paying the full price for a new phone and losing my old phone in the process. The store gave me a mailing label to send back my old phone, which I used--just one week late. I checked, and the phone was delivered. But I never received my trade-in credit. When I called customer service, they assured me the delay wasn't an issue because the return window had been extended. But the problem was, they claimed my phone never showed up in the warehouse. At this point, I believe the mailing label I received from the store may have been incorrect. Yet no one took responsibility. Xfinity customer service told me that this store (Las Positas Xfinity) is a third-party vendor and not part of the official Xfinity network--so they couldn't help me. They also mentioned the store failed to properly mark my purchase as a trade-in when I picked up the phone. The store, in turn, kept repeating that it wasn't their problem. In the end, both the store and Xfinity washed their hands of the situation. And I was left paying for two iPhones--one I no longer have. This experience has been incredibly disappointing, both financially and emotionally. Please, save yourself the heartache and do not buy any device from this store. They take no accountability for their mistakes, and you'll be the one left to pay the price.

Returned my router and was never imputed that I returned it. Went back to the store and out of 5…read morepeople, they could not help me. Asked for a manager and they said he was busy to just wait. I waited over 25 minutes and he never came out. I had an appointment in Dublin, CA and finally had to leave. Still getting messages to return my equipment. Also switched over to the NOW pre-paid program for internet. They sent me a router that was filthy and had a dead cockroach in it. When I went to the Livermore store they took it back along with my current router and gave me another router which was the same as the one I was turning in. It was the wrong router and didn't work. I had to go to the Dublin store to return the wrong one. Finally had Comcast service came to my house. His name, I think was Sam. He was wonderful and got me the correct router to use for the Now service. Also informed me about the NOW program that no one else knew anything about. My son & I are switching from T-Mobile to Xfinity for our phone service and it's been Hell!!!! I do Not recommend Xfinity Comcast.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

After a nightmare experience with AT&T, we could not be more grateful for the customer service we…read morereceived here at Verizon, specially from Marilyn and Bryce. They went above and beyond to make sure we got the best deal possible for our new phones and contracts, going as far as driving to the Dublin store to pick up a phone that was only in stock there and texting us with updates throughout the day. If you are wondering which Verizon location to visit - come here!

So Amanda was very attentive. When I came in. Everything was quick and easy and it was only just…read morefor a pick up. She actually was helping another customer was able to help me. Wow. Thats what you called multitasking and great customer service work.

Just want to give Nicholas recognition for his knowledge and outstanding customer service ! He…read morefixed my phone really fast and found out what the cause was . He was very knowledgeable and professional. Verizon is lucky to have such an outstanding employee!

They take forever, poor customer service. There is only one dude you was awesome ( I forgot his…read morename ) all the others suck !! They can't answer even basic questions and have to call the central team .

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!