Ordered new service because I was tired of the Comcast increases and spotty service in downtown San Jose. They made some router suggestions (got one for $60), looked at my usage and speed from before, and recommended 250 Mbps. They could have suggested 500 or 1G to get more money from me each month, but they said I wouldn't need it. If I do in the future, I can simply call to upgrade. The price is $42 less a month than Comcast (so $39.99 plus tax vs $80 plus tax). Angel and Yurny arrived early, respectful of my home and wore booties, explained what they were doing, and took about an hour to complete the installation. They tested repeatedly and then stayed to help me set up the router and connect my devices. This took a little longer than expected and at first the app was grumpy. I can honestly say - this would have been stressful doing this alone because it took a good 4 attempts to get it situated. Once that was done, screaming fast internet was working! All of the account info is accessible on an app which provides a lot of information for me as a customer. I was quickly able to connect my computer, iPad and others. Angel and Yurny provided great advice on waiting to disconnect my other internet until I had moved off of the cable as well (I wouldn't have thought to do it this way) - appreciated their expertise. I have now completed three speed checks - the pic shows what they offered and what I am getting. Spot on! Hats off to Angel and Yurny - they were truly amazing. We talked high school, college, soccer, and more. Their patience, competence, and overall personable approach left me asking..."Why didn't I do this sooner?" read more

Paxio - Tested this 15 min after installation on my laptop - I am paying for 250 and that's exactly what I'm getting to the number! - Internet Service Providers Near Me - Emeryville, California

I've been using Paxio for six years. Before Paxio, I had used Sonic and Webpass in this neighborhood. To-date, Paxio is the provider that can deliver Gigabyte speed at the most affordable rate. While we had experienced several outage in 2023, Paxio CS team was responsive to our concerns and inquiries. The aftersales support is above average. I would recommend Paxio for it's speed and low latency. read more

We got one day activation really fast. Angel came and resolved all our issues very patiently. Wall plates were not working and he replaced wall plates. Our smart panel was left open, he closed it as well. read more

Paxio - Angel replacing wall plates - Internet Service Providers Near Me - Emeryville, California

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I have had Paxio for about 12 years and have found it overall to be an excellent value. I just upgraded from a 30mbps to 250 mbps speed and was having some issues. The service tech Angel came by to help me troubleshoot and we were able to track down the issue. It was great to see someone as prompt, courteous, friendly and competent as Angel on their team. Their client services director Jose Valdez is also excellent and a pleasure to deal with. Highly recommended. read more

Paxio has been my service provider for many years. Reliable and responsive throughout!

Angel & Yurny arrived a few minutes early for my high speed internet installation and did an excellent job. They helped me understand the best location for my router, checked every wall jack to make sure it worked properly, showed me my new internet speed and answered all of my questions about routers, switches and Wi-Fi. Thanks fellas and thanks Paxio!wsh read more

Excellent fiber, with friendly, fast install. Angel & Yurny are rockstars!!! Thanks guys :) :) :) Also, it feels good to support a local business. I'm so happy to leave the corporate giant; C*****t does not care about their customers at all. read more

So far, I am happy with the internet speed, I have nothing to complain about. I was finally able to ditch cable service. Customer service and the installation team did a great job too! read more

Paxio has been our ISP for close to two decades. It's been easy to take their lightning fast connection for granted and forget how much we rely on our internet in this day and age. We had a hiccup in service this week. After briefly troubleshooting over the phone, Paxio had a tech on-site to evaluate and resolve the issue before the end of the day. The tech, Javier, was awesome. He quickly identified the issue, explained the resolution (which was honestly over my head), tested and re-tested to make sure the fix worked and encouraged me to call back for a follow-up visit if necessary. We haven't had many problems with our service over the years because Paxio has been great at maintaining and upgrading their equipment; but, when we have seen issues arise, Paxio has been a great partner to work with. read more

Paxio provides very fast, responsive, and reliable service at very competitive rates - not the inflated prices of larger competitors. I was glad to get away from the local cable company with its extortionist rates and never looked back. read more

We totally love the fast internet from Paxio! Of course, we are coming from slower internet at AT&T, but regardless, fast and reasonably priced Paxio is the best!! Of course there are some moments of slower speeds and glitches, but it's running well almost all the time for us. Installation was a little confusing with schedule mix ups, but that ok, we're flexible. For whatever reason, our install took a long time, two trips, and included a total rewire from the street! But that makes Paxio and Binh special. They worked hard to get it working for us and took the extra time to install our router and get us set up to go! Pricing is really good, no extra surprise fees or contract. What more can you ask for??! read more

Angel was patient and quickly set up everything for our home. Also very prompt and responsive. Great guy!

Will someone who knows someone please wake someone up over at Paxio? I been calling since yesterday for a client's service that has been out since Friday night and no one answers the phone there. The 24/7 service phone line.. no one answers, nor returns messages, their main lien I get an "All circuits Busy". WTF? This is supposed to be a proactive monitoring service too? In January same client had an outage, it took them over a WEEK nd a half to get the service back up because they could nto detect that one of their service lines was chewed up by vermin. I had told them that from day 1. I had to call them incessantly for days to get them to respond. They act like they just woke up and then smoke bowls all day. Very lackadaisical. Even Comcast answers the phone. Come on Phillip Clark, get your act together, you sing a great song, but this is awful. How can I support clients when youre ISP is 100% unresponsive? Whats going on? SO far, i cannot recommend this service. And if your office manager chimes in and says she has no record of me calling in, well if their phone would ring, she would. I'd be glad to screen shot my phone records calling in all weekend. I dont want an office manager, I want the NOC service team to call back or at least fix their service. Its critical now. read more

After four years of PAXIO, I'm more pleased as time goes on. The speed has always been blazing fast, as advertised, but what has really topped my expectations is the responsiveness and know-how of their customer support, technical support, and installers. Getting through to them can be a problem during off hours, but once you have them, they're quick to help with billing changes, information about outages, and technical issues. Probably the best thing they've done for me is help set up my Internet connection so that it's available everywhere in my home. Competing for best thing is finding me the optimal plan and pricing for my shifting needs. There have been few outages over three years, annoying but mercifully short. I've never had an ISP provider this dependable or this pleasant to deal with. read more

Paxio was a huge help getting a new unit connected for us. There was a communication error at first on which unit needed service. Angel and Yurny were very helpful and made a quick turn around with an appointment to help us with our installation needs and more. read more

I like the solid internet service and speeds, I really do. But trying to do the most basic of functions-like finding my stored payment method and paying my bill are impossible. I'm going to cancel my service specifically because if they don't make their customer interface on their website more user friendly I'm going to have a stroke. I lose my damn mind every. single. time I try to access my bill or add a card. Hell if I know how to even just enter the numbers on my card. I click on what looks like an input box and it won't let me enter my card details. Don't these folks want to get paid? I'd keep the service but my sanity is more important to me. Nah. I'm canceling. I spend hours trying to navigate the site, hours. Hours I don't have. It's like you have to be a coder in order to just figure out the stupid website. This is way too complicated fort the amount of frustration I feel. Am I really the only one having this problem? Ashley read more

The past week, our service went down 8 times. I have called 4 times about it and I have yet been given a reason why that is happening. A lot of promises and much fewer deliverable. read more

Angel with Paxio came out promptly at 8 on the dot as scheduled was very knowledgeable on fixing our internet issue. We have a business from home so out internet was very much needed. We appreciate your professionalism and will always keep paxio in mind! read more

Tech support is very good. User interfaces for online help are not user friendly but normal service is a good value.

Good service but several hidden fees not included in the advertised price. Response to Paxio Comment: I specifically asked about extra fees and I have the email saying there would be none for me. Then a follow up to say there would only be extra fees with a static IP address, which I don't have. My previous provider of 5 years had no hidden fees. read more

I cannot say enough good things about PAXIO​ for internet service! If you're a Bay Area resident, please check out this AWESOME local business. We just had our first outage in 2 years of service and it was actually a pleasure to remedy! I called around 7pm last night to report... John diagnosed it as faulty hardware over the phone. He showed up at 8 this morning with new hardware, installed new, upgraded to new European install standards and replaced the switch for free. I'm back up and running for work by 9 a.m.! YOU DON'T GET THIS WITH THE BIG GUYS. Amazing speed and customer service. Fiber to the house. We pay for a lower-tier speed and consistently have amazing speed and service from this company. Cannot recommend them enough! read more

Paxio - We pay for 30Mbps... we get this... or higher... consistently! (And this is of WiFi - if we plug into ethernet, we get around 50Mbps!) - Internet Service Providers Near Me - Emeryville, California

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Service went down hours ago and no information on when it might be restored. This is the third outage this month. Will switch to a different company. read more

I broke the internet in the AirBnB! Yurny arrived within hours of my initial phone call and successfully spliced the fiber, removing the portions the vacuum destroyed. He patiently waited while I contacted the owners to approve the equipment updates saving the owners an additional visit. I appreciated Yurny's professional and attentive service, ensuring that our devices would connect and that the speeds were maximized before he departed. read more

Awesome customer service & TRUELY high speed! We had a power outage in the complex which was caused by malfunction of the fire alarm. That in turn prompted our property management to shut off the power of almost just all infrastructure which affected our internet connection powered by paxio as well. The property management locked the power closet so even paxio made several attempts to look into it, they couldn't get in. As an immediate temporary solution, they installed a power extension from the outside to allow our internet to be back on right away. Now that's a true customer service! I doubt you will ever get that from Comcast! Their customer service always gets back to you so promptly which I really love. Most importantly, the price is a lot cheaper than Comcast and I now own super speedy Internet!!! read more

Paxio - I have the 25mbps plan and am getting more than that. It works extremely well for me to stream Netflix and Amazon prime videos - Internet Service Providers Near Me - Emeryville, California

Service was not as reliable as Comcast or AT&T while I had it, but it was OK in general - except for one 15 hour outage. Since my wife was working form home and both kids are on Zoom classes I had to run out and get a T-Mobile hot-spot to get internet that day. I live in an area where the physical network is owned by one company (Atherton Fiber) and the ISP service is delivered by another company - which was Paxio. After the 15 hour outage, Atherton Fiber dropped Paxio as an ISP provider for their physical network and switched all the customers to a new ISP. After Paxio was dropped as my ISP they still charged me for a month of service that was not delivered. After calling them a bunch of times and getting the run-around, I finally wrote a bad Yelp review. They their Director of Client Services reached out to me and promptly refunded me for the final month (where I had not received service). I then edited this review to reflect this change. read more

We decided to switch to Paxio after getting a flyer in the mail -- came with perfect timing since AT&T has been giving us the runaround lately. So far they've been just as fast as AT&T, and the service is waaaay better. Angel & Yurny were super friendly and helpful; they answered all of our thousand questions and helped us make sure that all the wall jacks were working so we can hardwire in ethernet lines to every room. Fast and reliable Wifi is super important to us since both my bf and I work from home, and I have a feeling that Paxio is going to make our lives much easier than it was with AT&T (for a bit cheaper too)! read more

Outstanding support when ever we reach Paxio and reliable service. We have them for several years and no complaints

I was so amazed with the level of service and professionalism received from Paxio. My old service provider moved some POTS lines which included my DSL and put me out of contact for 3 day. Used up everyone spill over cellular backup data and just crushed our ability to effectively communicate. Once I learned Paxio could offer gigE service, at amazingly affordable rates, I locked in. Been getting about 180mps up and down. Happy camper and seriously hoping to get this at home one day. Honestly, I cant surf now at home cuz it too slow. Arrgghhhh....darn you Paxio!!!!! read more

I ran out of internet service over the easter weekend which was very annoying. Paxio technical support helped us through and sent their best crew Angel and Yurny first thing Monday morning to resolve the issue. They identified the cause quickly (smart guys) and did a very neat job with the install. I highly recommend Angel and Yurny!! read more

Eduardo Cervantes came out to set us up, super professional, and finished ahead of schedule. Paxio has been awesome!

Unlike the ripoff service providers with weaselly "up to" speed claims (I mean you, Comcast and AT&T), Paxio actually delvers what they offer. I consistently get speedtest results within 90% of what I pay for. The service is rock solid, and the few times I have needed Help, Paxio's service techs were fast and right in their assessment and corrective action. I hope I never need another ISP: Paxio is THE BEST! read more

Had a pretty great experience with this company. Its as good as it gets, as far as internet service providers go! If you're in the East Bay and trying to choose between them and Comcast, for example, I think it's a pretty clear decision to go with Paxio! read more

They have always been a great partner for our business fiber in several locations. They were fast to install and we have had almost zero problems over several years. read more

The WiFi box broke, called Paxil late at night and Technician (Angel) came by really fast second day and fixed WiFi :)

Initial installation did not reach expected speeds throughout the house, so the installation tech, Binh, made a second visit our house to setup and arrange our routers and mesh repeaters among the rooms for best performance. We now have greatly faster download speeds at 4 locations throughout the house. The thorough tech support is exceptional, and makes the Paxio service well worth our switch from normal internet access. read more

Somedays you will download at blazing fast speeds...otherdays it slows right down (under/ 1mbp/sec). Multiple outages and the latest one last over 24 hours. They don't apologize or Make right the situation or error they have caused yet still charge a premium for their service. Should have went with web pass or even tried Comcast (uggh). read more

Angel Bermudez - the field technician was amazing. He did a great job. He knows his stuff.

Probably have one of their workers contacting Yelp to get the negative review removed, cause that is sure what happened to mine ! So yes, it is concerning first hand customer service YELP and PAXIO. And I don't know what kind of business can't stand an honest one star for their company, so much that they have to have one of their employees messaging me and bashing me for it. And then they go whine like a child to yelp to delete my review. This PAXIO location is located very close to me, and I emailed them about getting service for my location. First off, they took forever to reply back, and when they finally did. They said they didn't cater to my area. So why set up an office location around my area if you don't cater to it ? Uhh okay. And please don't have another one of your employees harassing me, to take down my review. You better wear this one star loud and proud. read more

Moving to Santa Clara and decided to try this company since they are on Martin Ave. in Santa Clara. I called their local number and they had a third party company answer their calls and redirect me back to their website. They said they are not available to speak and are experiencing high volume request for service. This is a bad sign of poor customer service if you cannot service new business. I guess I'll stick with good ol Comcast. If it's this hard to even get new service then what happens when I have an issue with connection. I would beware of this company. read more

I've been using Paxio for my home connection for roughly 3 years now (a gigabit symmetric fiber to the curb connection that would make Verizon FiOS people green with envy) and I have never had one problem with it. In fact, the Paxio folks bent over backwards when I requested a block of static IP's and charged me nothing extra for it. I've used Comcast (bad support, slow net connection), AT&T (slow, bad support, in cahoots with the NSA and George W. Bush to monitor your behavior - just research FISA) and other smaller no name ISP's that use AT&T infrastructure. None of them deliver the speed or excellent technical customer service that I've come to expect from Paxio. I agree on the rudimentary billing system that others have had issues with, but the raw speed and performance cannot be denied. read more