Paxil is a very affordable internet provider compared to at&t and Comcast. Their internet is decently fast, we never had any issues streaming multiple HD videos at the same time. Overall very good value if you're an average family looking for fast and reliable internet. I would use them anywhere they're available. read more

Probably have one of their workers contacting Yelp to get the negative review removed, cause that is sure what happened to mine ! So yes, it is concerning first hand customer service YELP and PAXIO. And I don't know what kind of business can't stand an honest one star for their company, so much that they have to have one of their employees messaging me and bashing me for it. And then they go whine like a child to yelp to delete my review. This PAXIO location is located very close to me, and I emailed them about getting service for my location. First off, they took forever to reply back, and when they finally did. They said they didn't cater to my area. So why set up an office location around my area if you don't cater to it ? Uhh okay. And please don't have another one of your employees harassing me, to take down my review. You better wear this one star loud and proud. read more

Moving to Santa Clara and decided to try this company since they are on Martin Ave. in Santa Clara. I called their local number and they had a third party company answer their calls and redirect me back to their website. They said they are not available to speak and are experiencing high volume request for service. This is a bad sign of poor customer service if you cannot service new business. I guess I'll stick with good ol Comcast. If it's this hard to even get new service then what happens when I have an issue with connection. I would beware of this company. read more

I've been using Paxio for my home connection for roughly 3 years now (a gigabit symmetric fiber to the curb connection that would make Verizon FiOS people green with envy) and I have never had one problem with it. In fact, the Paxio folks bent over backwards when I requested a block of static IP's and charged me nothing extra for it. I've used Comcast (bad support, slow net connection), AT&T (slow, bad support, in cahoots with the NSA and George W. Bush to monitor your behavior - just research FISA) and other smaller no name ISP's that use AT&T infrastructure. None of them deliver the speed or excellent technical customer service that I've come to expect from Paxio. I agree on the rudimentary billing system that others have had issues with, but the raw speed and performance cannot be denied. read more

I have had no internet connection going on 3 days now. I have placed, let 's see....FOUR calls in to Paxio for tech support to fix the problem. I have gotten nothing but lip service in that they don't know when they can get a technician on it! Losing tons of hours and money not being able to keep my business running with this kind of sluggish customer support. Unbelievable! I will be changing service providers next week . read more

I would give a 5 star for the value of the internet service -- it is awesome and super fast. BUT their customer service department totally sucks and is maybe, being generous, a two star worth of service. When I first called, the girl transferred me to a recorded message that kept playing over and over again. I waited for about 4 minutes and hung up and called back again. The second representative I talked to put me on hold 5 or 6 times -- why the heck is it so hard to just sign up for service!!!! I gave her my contact details over again and have spent another 10 minutes with her. After going back and forth with the reps for almost two weeks, I finally got my internet service turned on. I kept being promised every day that the next day someone would call me back and only twice did that happen over a two week timespan. They seriously need to look at their customer service process. Side note: their music on hold is a compilation of TV show theme songs -- american idol, desperate housewives, the apprentice-- yuck! read more

---- This is what I posted to my neighbours sharing the same building with me ---- Just want to share my experience with Paxio so far. I had Comcast for almost a decade, their package was not the best but there were limited choices available at Axis before we have Paxio. This June, Comcast decided to raise my monthly fees from $108 to $165 (I had internet and TV) so I decided to look for alternatives. I switched over to Paxio and DirecTV and I am totally satisfied with them so far. 1) Internet speed - I ran speed test everyday on all my devices. I have the 50 mbps package and I got full 50 for both up and down. Comcast was a match for download speed (I got ~32 mbps). 2) Service and support - They picked up my calls usually right away without long delay. I had an issue with my time capsule and sent the support team an email. They called me back with step by step instructions to resolve the issue. A+ customer support so far! 3) Setup - my living room is much cleaner now without the long black cable and modem because there is no need for them. They simply use the jet from the wall and plug in to your router. 4) TV - on par with Comcast so far, if not better. 5) Cost - I am now paying less than half of what Comcast was charging me! I wish I could have switched to Paxio and Directv sooner. Just want to share my experience to those who are still deciding.. :) p.s. Comcast called me back three times with offers that I have never heard of previously but they are too late read more

Nice of you to post a form letter on Yelp but not return calls about service. Service is DOWN again! It goes out more than once per week. read more

"Called them inquiring about internet service in Santa Clara. Just wanted to understand pricing options. The representative stated they are too busy and to go online and fill out a form. Horrendous, will go elsewhere." I am also in Santa Clara, and got the same response. I did fill out the online form and never heard back. That was 2 months ago. WTH? read more

The Internet is down every 2-3 weeks. Sometime when it's down for 1-2 hours I don't bother to call. They play phone tag when you call. I work from home. It's frustrating when the Internet is down during the day. When you call. It goes to answering service that answers calls for multiple companies. You can't reach a real person to ask for any details. read more

Paxio is by far the best Internet Service Provider I have used. The internet runs smoothly and is a great value for money. In rare cases of disruption, their customer service is excellent and quick to resolve issues. I discovered them inadvertently through my HOA as they don't market as much as other bigger name companies. I highly recommend Paxio to any HOA, private residence, small business, etc. read more

I used them for nearly 2 years. The internet connection is good and reliable. Their billing is a joke. They told me that I download too much and have to upgrade my plan from 20mb to a business plan. So I switched to Comcast. They also told me that 150Gb was the traffic limit. They will charge for every Gb over that. read more

Paxio should be at the top of this list. I have been the President of our home owners association for 5 years, and I've dealt with all kinds of service providers. Paxio is a super reliable service at super fast speeds. PLUS its so cheap I can't believe it! If you see another provider advertise a cheaper rate - call Paxio and they will likely match their price. (*I'm look'n at you webspass) On the very rare occasion there is an outage, I have found their service department to be amazingly responsive and communicative. Last night our service was down. I called - turns out the power was out on the block next to us, had been all day (I could see out my window) and that was causing the problem. Had nothing to do with Paxio. A service tech named Ryan De Long called me back within 5 min of reporting the issue. Then he kept me updated with texts about every hour until the issue was resolved. He even called the next day just to check in and make sure everything was working well for us. Impressive! Try getting that kind of service from other providers. JUST FYI: DON'T CHOOSE WEBPASS - CHOOSE PAXIO: I had the misfortune to deal with Webpass when they were installing their equipment here at our community- I was even an initial customer. They screwed up almost every conceivable aspect of the planned job, could not complete as promised, and didn't deliver the product they said they would when they finally - weeks late - made some half-ass work around scabbed onto the side of one of our buildings. Our speed wasn't anywhere near the speed they advertised. I talked to everyone there including their president - who said "well I know that's what we advertise but everyone knows thats not really the speed they will get in reality" Really? Completely SHADY from start to finish. This review was over due anyway, but the service from Ryan yesterday deserved kudos. CHOOSE PAXIO! read more

First the Pro's: Paxio offers incredibly fast speeds at an incredibly low price. 30/30 is just $50. These speeds are leaps and bounds above anything Comcast can offer. Now the Con's: I have experienced occasional outages, but Paxio has done all that they can to correct the issue. I hope that my recent service call corrects what seemed to be a recurring problem for me. Conclusion. Their services have the potential to be award winning if they keep up the good work and continue in a positive direction. The occasional outage is what is holding me back from giving a 5-star rating. read more

Paxio is my ISP. Their customer services used to be responsive and their website used to be user friendly and their billing system used to be easy to use. But they recently switched to a new website to handle their billing. The new website is extremely difficult to use and customer support requested through this new website is non-responsive. What happened to the old Paxio? read more

Their service is pretty bad. First of all when our complex first ordered the service, i asked some simple questions: 1) How is bandwidth managed? answer: rate limited 2) What happens if there is contention for the bandwidth? answer: They would add more bandwidth to serve the users I have the 20Mbps service with them. I have my good days and my bad days with the speed. Today not so good: http://www.speedtest.net/result/694274208.png I keep the service because i do have good days. As they get fewer and further between, I am really beginning to rethink if I will keep on going with this service. Obviously there is bandwidth contention here, and I dont think they are going to do a lick about it. read more

Paxio has improved their reliability and I am no longer experiencing as frequent of service outages as previously mentioned. For that, I'm grateful & wanted to share. read more

Not a customer yet, but i'm trying to get on board, however customer service does not seem to want the business. I'm still waiting to set a date and have had write multiple follow up emails just to schedule an install date. I'd hate to go with Comcast, but if i don't hear back i'm going to have to make that call. read more

I just have to say Paxio has excellent service! I'd called in at 2pm to inquire about their internet services and by 6pm, I was up and running with 10x speed faster than my previous internet provider (AT&T) for almost the same price, actually cheaper by $3 bucks!!!! Not only that, Scott W. ( Director of Operation) himself & Eddy M. was in my garage setting up my service. Now how cool is that!?! Great Job Guys!!!! read more

Unlike a lot of reviews posted, I've been a satisfied customer for a year now in the downtown SJ area and my service has been pretty spot on. I've had the occasional outage of service in which I've called their service line to see if they have a status update recording but to my surprise, a real person answered the phone and told me that they were aware of the outage. Although not a lot of homes are wired for fiber optic Internet, it really is cheaper than standard cable modem and DSL setups. You can pay the same or lower price for higher speeds. Even during the most recent storm of the century, my fiber Internet never faltered. Since I haven't had too many problems, I haven't had to deal extensively with their customer service team. Until then, count me in as a satisfied customer who's laughing to the bank in terms of the cash savings that is going to my pockets. Comcast? AT&T? Never again... read more

I have been a customer with them for about 6 months. Their service has been too notch. Occasionally there may be an outage in the area, but that's to be expected with any provider. Each time they responded promptly and worked hard to solve the issues. They are much more approachable and easy to work with compared to any of the other providers. read more

I've been with Paxio for close to 6 years now and with any new service, I experienced some start-up issues. The actual fiber-optic service is AWESOME and has been for many years. The customer service was something I never wished I had to call on because it was horrible. I had to call in a few weeks ago reagrding equipment issues and was pleasantly greeted by a new customer service person Jamie, who responded to my issue and setup a service call within 24 hours. She kept me in the loop and I never once had to call her to check the status of the repair. Thank you Jamie!! Thank you Paxio for stepping up your game when it comes to customer service. Now you just need to update the web page. Kwame R. read more

Great ISP. Fast reliable fiber internet and at the most affordable price. No scams or extra charges like other providers. Had them for two years and wished they serviced my new area read more

I enjoyed having the service. Unfortunately had to cancel because I moved out of the area. Reliable and good customer service. Bare in mind, all internet services have outage or down time. When they did, they communicated and worked on it until it was fixed. read more

I've been a customer for years - wonderful and reliable service - and the more that I see how I am treated by other internet providers in other locations as time goes on, the happier I am that I am still with PAXIO! read more

Our Emeryville based business uses Paxio for dark (and sometimes light) fiber. They have always been very helpful in fixing problems when they occur which isn't very often. Recently Paxio went out of their way in quickly diagnosing a problem with our equipment when we were having trouble switching to 10g. For people trying to rate Paxio based on a speedtest result, please make sure that you are directly connected via Ethernet to the Paxio router and that you have tried multiple speedtest end points. Our 1 gbit lighted fiber from Paxio had always run at 1 gbit and we could consistently saturate any speedtest endpoint. Some endpoints are surprisingly slow. read more

A FAT 0 for customer service do yourself a favor and go elsewhere. They are a complete joke.

PAXIO, I want to love you! Why won't you let me? After a week of unreturned phone calls/webforms... I'm starting to believe the lights are on, but no employees are home. Still hoping to get a live person on the phone some day. read more

I love paxio and our office has used it for 3 years but the recent outages and the lack of communication are really difficult. They also switched to a different billing platform that is really unfriendly to customers. We depend on internet access for our business and to have 10 people show up when the internet is out is a huge loss for our team. Paxio customer service has gotten worse little by little. I've never considered leaving but we are considering it now :( read more

Something clicked over there at Paxio and they are a new service. Now for the price the price of the 20nb I get 50mb, Great turn around and sorry this review took so long read more

The opposite of Comcast in every best way possible! Easy set up, responsive customer service, and overall hassle-free, fast internet service. Price is reasonable and predictable, without hidden fees and gradual increases like that of other companies. Plus, exceptional customer service: They offered a free internet upgrade for three months to help people like me deal with working from home in response to the shelter-in-place orders during the Pandemic. If it's in your area, you should get it! read more

Big thanks to Chris & Eddie for resolving my flickering outage issues on Friday. Turns out my 14 yr. old PAXIO boxes were failing. Eddie was in our complex and came over in 20 minutes after I contacted PAXIO Support. He installed new gear and tuned up my network connection at the complex. Speed is back to 50 mbps and no flickering outages. I recommend PAXIO on service and cost performance. read more

We signed a contract for a business fiber line in June of 2017. it has been over a year and no line has been installed. Both the account managers I've worked with are no longer with Paxio. Their customer support doesn't return calls, and returns about 1/3 emails. I'm not sure why they allowed us to sign a contract for business internet when they clearly do not offer service in our area, and they customer service is not setup to handle any requests. They act a lot like they are a company that isn't going to be around for very long. read more

Their phone service pretty much said, 'we're busy, leave a message' which I did. Phone number included. No response yet.

Just want to say that Ryan Delong at Paxio is the man!! We just moved into our building and he was the first person to talk to about pricing and was helpful from the very beginning. As time went on we had some struggles getting our phones wired in our building and some confusion with what could be provided. Ryan went the extra mile and came out and meet me several times and ran wires, ordered phones and got things going. It was getting very frustrating but he really stepped in and saved the day. As a new customer, he didn't have to do all that he did. He is the reason why we didn't go back to AT&T for our phone service. Thanks again Ryan for all that you did. read more

Paxio wired my house for fiber optic cable - yes you heard right. We had to pay an installation fee up front, but it worked out and it's the fastest internet I've ever seen. They did lag a bit getting to the project, but I wasn't in a hurry for it so no bother to me. Thanks guys! read more

I have been with Paxio for 17 years. When I was first with them they were a small startup company and they certainly had their growing pains. I have stayed with them because they always put customer service and reliable internet as their top priorities. Today unexpected downtime is very rare and has always been short, typically under 1 hr. Planned maintenance is done during the night and customers are well informed. This happens roughly once a year. Good service and competitive rates has kept me with them all of these years. read more

Delivers verified high speed connections up to 1 Gb/sec measured at the router. There have been only 2 sustained outages of more than 2 hrs in the past 2 years. In both cases communication from Paxio was clear and timely. read more

We're very grateful to Ryan D for helping us out. We moved to another location and needed phone & internet service. Ryan was the pro-active person to see that everything was finished in a timely fashion even after a slight mix-up. He took responsibility to see that the work was completed and to make sure that we were happy campers. We are now because of his efforts. Thanks, Ryan! Customer Service goes a long way with me. Thanks again, Pastor Mark read more

Knowledgeable installers. Efficient and polite. They will fix problems they see and won't leave it for some one else. They make sure the service is working properly for our needs, not just install and leave. There have been only a few issues with the service. Paxio has responded immediately and quickly solved the problems. No long wait times on the phone. The service has been more stable than AT&T and Comcast. read more