Maurice Makoyan did a great job at getting the job done and repositioning devices from kitchen to…read moreliving room. Very helpful and communicative! Thank you Maurice for your assistance and help 10/10 experience. Set up is great, wires are neatly placed and positioned. Internet service is at 100%

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Ordered new service because I was tired of the Comcast increases and spotty service in downtown San…read moreJose. They made some router suggestions (got one for $60), looked at my usage and speed from before, and recommended 250 Mbps. They could have suggested 500 or 1G to get more money from me each month, but they said I wouldn't need it. If I do in the future, I can simply call to upgrade. The price is $42 less a month than Comcast (so $39.99 plus tax vs $80 plus tax). Angel and Yurny arrived early, respectful of my home and wore booties, explained what they were doing, and took about an hour to complete the installation. They tested repeatedly and then stayed to help me set up the router and connect my devices. This took a little longer than expected and at first the app was grumpy. I can honestly say - this would have been stressful doing this alone because it took a good 4 attempts to get it situated. Once that was done, screaming fast internet was working! All of the account info is accessible on an app which provides a lot of information for me as a customer. I was quickly able to connect my computer, iPad and others. Angel and Yurny provided great advice on waiting to disconnect my other internet until I had moved off of the cable as well (I wouldn't have thought to do it this way) - appreciated their expertise. I have now completed three speed checks - the pic shows what they offered and what I am getting. Spot on! Hats off to Angel and Yurny - they were truly amazing. We talked high school, college, soccer, and more. Their patience, competence, and overall personable approach left me asking..."Why didn't I do this sooner?"

I've been using Paxio for six years. Before Paxio, I had used Sonic and Webpass in this…read moreneighborhood. To-date, Paxio is the provider that can deliver Gigabyte speed at the most affordable rate. While we had experienced several outage in 2023, Paxio CS team was responsive to our concerns and inquiries. The aftersales support is above average. I would recommend Paxio for it's speed and low latency.

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.

Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains…read moresolid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147

This is about their customer service. I needed to transfer…read morethe internet service to new tenants of a building I manage. After several phone calls, support tickets, & online chats, it still never happened. Every follow email/phone call/chat resulted in like the previous requests never existed and I had to start all over again. AND the new tenants even spent 8 hours on the phone with them trying to set up the transfer. My last conversation with them resulted in me telling the I would never use their service again and will never recommend their service to anyone. For such a big company, I am disappointed in their customer service and lack of help. DO NOT GET GOOGLE FIBER WEBPASS!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric,…read moreso we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our…read morenew FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.