Every time I have a male helper, they are of no help. They don't give me the time needed and help new people coming from the door instead of me. Only come here if you get a female if you are female. read more

SAM IS THE BEST!!! I had a very difficult time, transferring my number from a business to a personal account and spent almost two hours at the store on a call with a Verizon transfer rep. It wasn't a fun process for either of us but Sam was patient, knowledgeable, and personable and made the best of the situation. Give that guy a raise! read more

I was there to go trade in a phone and go over my bill. I was helped by Fallet who was great she was able to explain my bill in detail as well as offer me Netflix. I was paying more for Netflix on my own but adding it to my service saved me about half. She was overall awesome. If you do to that store hope she helps you as she will take care of you. read more

I had a very pleasant experience although my personal life concerning dealing with my uncle's phone wasn't going right. Somehow he managed to forget his password and couldn't get back into his phone. I talk with the team member by the name of Jasmine about the situation. My uncle happens to be bedridden and his phone wasn't the cleanest. What I appreciated about Jasmine's customer service was not only was she patient but she didn't show a judgmental attitude toward the condition of his phone. She took the time to talk to me to explain my options to be able to help him. I totally appreciate the patience she showed because it was near closing time. She was able to reset the phone for him but unfortunately he can't remember his email and password so I'm hoping to see her again to see what she can do with a new email account being created. Parking is a bit snug and so it's not that much right in front of the business but there's other parking slots further away. read more

Just plain rude. I overheard the rep being rude to a couple. He told them to stop calling and just go to the store. The rep kept cutting that couple off and not allowing them to speak. When the rep got to me, I told him I was dropping off a trade in. When he took the number and traded to turn in the device, the option was grayed out. I tried to explain to him that the phone rep created two different orders on the same day because he messed up the gigabytes. The rep asked me if I activated the new phone, I said yes and again I tried to show him the two orders on the my phone. He rudely told me, "I don't care about any of that, I only care about what is on my screen." I took my phone and left. I'll simply do a UPS drop off and not have to listen to any lip from mouthy Verizon people. Customer service is awful in person and when you call. I'm honestly not sure why I keep this service. read more

Lying bastards, their service is so slow that I can't even be on a call while scrolling an app. Their customer service is worthless and I have to make an appointment for the next day to talk to someone. Fuck veriz(c)on read more

Customer service employees are rude and they seem stressed out until they get trained on integrity and not telling people anything and every thing to get there money's read more

I want to start off by saying the experience one of the workers named Fallet gave me was overall astonishing. She helped me get a better understanding of things and was calm and patient throughout our whole conversation. She even gave me updates that I didn't know I had included with my phone plan. If u go to this location I recommend speaking with Fallet read more

This awful Verizon service has been bleeding my money dry! I couldn't get out of this subscription I'm gonna go into debt in a month at this rate. plus they cracked my phone! read more

I had a problem with my phone reception and was very hesitant to go to the Carson store after reading the negative reviews. I had no problem with customer service. Tim greeted us at the door and thanked us for a short wait to check us in - a short time later I was assigned to Manny who was very knowledgeable and polite. He explained what he was going to do to try to help my service and reset my software. That cleared up the issue I was having. I read a lot of reviews about the service and I must say both gentlemen were quite above average in their customer service professionalism. Good job!! read more

was sold the wrong product. staff did NOT have the proper product knowledge. was not provided the proper information. felt a little gaslighted. been trying to call the store but the phone # connects to cust service who also could not provide proper service. walked out feeling all was settled, but now i have more questions that need answers. when you leave this store, make sure you TRULY understand your complete transaction. read more

Great friendly staff.I had to go in to get my phone reset, Very professional, very knowledgeable and very respectful to customers A+!!

DO NOT LET FILET HELP YOU!! She lied to my face about my "upgrades" and that was verified when I got my bill. I went back to the store and of course she lied again & denied everything we talked about during the initial visit. I even asked the manager to play back their camera system. He denied to do that. I think he was covering for her since he knows she was wrong. Now I'm in the hole $1,500 because of their incompetent employee named FILET!! She's out for her commission & not the best interest of the customers. Not mad at her for making her money but I am pissed off about being conned into upgrades then getting screwed with a $1,500 debt on the backend & for her to only deny our conversation when I went back. I had another customer tell me the same thing about her while I was there. I hope this message finds Verizon's upper management that way they can look into the mess Filet created. Thanks for NOTHING lady. Learn your job!!! read more

Do not get service with Verizon. Worst customer service! I've been trying to disconnect service for months and every number I call can not disconnect. They told me they disconnected my service however I continued to get billed. It's a nightmare just to turn off you service you no longer want. I went to the store called and I continue to get billed! read more

2025 update very great customer service and help in store and over the phone ! Great deals when switching from another carrier.

Recently connected Wi-Fi with Verizon. We ran into a small situation that was taken to Jesus who instantly found a solution. I appreciate his quick thinking that saved everyone energy and time. Thank you for your leadership Jesus! read more

So, it was time for an upgrade for a couple of numbers on my accounts because simply put, we were due. To make a long story short, I go online to put in the orders. I even chatted with Amy, the agent, who put the whole thing together for me. She even made it clear that transfers from both phones can be done at the store. (This was vital because I planned on going out of town and needed that done STAT.) I asked this more than enough times to probably annoy her. She guaranteed the transfers by the end of the day. So, off I drove to this store to pick up the units. With me are the two older units with data to be transferred to the new ones. Nope. I was just handed a bag and instructions on how to do the transfer. I didn't catch my sales' name, but I told him I was assured earlier during the online purchase that the transfer can be done at the store immediately. He tells me they no longer do that. "No other store will does it anymore either." Unenthusiastically. Blank look and all. Didn't really have a choice, so I took the new phones home and stored them in a corner for a bit. With lack of time to do the "transfers" since I was going out of town for the weekend, activation had to wait a few days. Not really sure who to put the blame on this, but it's done. The only thing that kinda irked me a bit was the lack of customer service. He just didn't seem like he wanted to be there, much less kinda give a little more reassurance. He kept referring to the written instructions on the how-to. It's almost like he was eager to get us outta there, satisfied or otherwise. (It's the latter for me, in case I didn't make that clear.) I did all the transferring on both units. Hit a few snags, but all good to go now. Parking is shared with other businesses, so it's hit and miss. It can be an issue. It has been awhile, but customer service at the store located on Hawthorne/Artesia was far better. I might just do future transactions with them instead. read more

Verizon - Mobile Phones Near Me - Carson, California

Long story short.. been having horrible reception at work recently and my husband tried to get my phone running like normal by calling customer service but unfortunately couldn't and got stuck in a pickle. We realized my service was completely disconnected through out all the headache so we decided to go into a store after work. Manny was the one who helped us out and he was such a sweet and caring person! He understood our frustration and had great customer service. After a long day it's nice to have someone who understands you helping you out! read more

Went in to pick up an online order. The staff member positioned in the front was very helpful and pleasant. Unfortunately she didn't help us. The individual that "assisted" us acted as if we were bothering her and didn't really want to have anything to do with us. She was not friendly and had an overall bad attitude. I forgot to change my surname after I got married and my name on my Verizon account still had my maiden name. I made my maiden name into my middle name so it shouldn't have been too confusing. I asked the staff member if she could possibly help change my name while we were at the store. She audibly sighed and in frustration asked if I had the Verizon app, if so I can change it there. I understand I can do it myself but figured we can take care of it considering I was at the store. Her attitude and "service" was awful. I feel sorry for anyone else that she will have to assist. read more

Worst service ever, Customer service couldn't even help with in stock items. Can't even connect me to the store read more

Worst customer service ever .. more painful than purchasing a car !! Spoke with customer service on phone .. they put notes in my account for a free promotion free iPhone and waive fees .. so i could pick up phone in store since I've been a customer for more than 30 years but the store manager at store in Carson Verizon .. uncooperative just says no can do it. Sorry we don't listen to customer service we're a corporate store .. so do what we will .. they have no say what we a corporate store does poorest customer service ever!! avoid store at all costs !! call Customer Service from your phone much better results. Guaranteed.. I called customer service back and they honored everything. .. just gonna take longer tru mail now They said they would rush it .. while store manager and service assistants in the store Carson Verizon.. the manager and staff refused to honor .. so again avoid the store at all cost deal with Customer Service for Verizon over the phone!! read more

Bought a phone in July with insurance. and my new phone was stolen about 45 while i was at another store. my wallet was taken along with the and all the info on it. Verizon told to go into a corporate and show my I.D that i run it through h the insurance . Even though identified myself they wouldn't releases the info to get another i sat on hold plus talking people who were idiots. i got tired after calling them for a month strait they did nothing about it and had the nerve to bill for a phone. even though i bought the insurance. The customer service sucks. They lie and rip you off a terrible company. A company is only as good the customer service they provide. read more

Aside from high prices, the service is good. I just did an upgrade after paying my bill. It's a bit difficult to park if you're a first timer at this location but I found it & drive around. I'm not familiar with Carson but it's a cool lil spot. Wish they had a public restroom though. read more

Verizon - My nice bag - Mobile Phones Near Me - Carson, California

They LIE and say the payment machine is down and it's not. They just want u to have to go and speak with a rep so they can make more sales. So if the payment machine is covered with an OUT OF ORDER sign just lift it up and pay your bill. U don't have to pay it with the rep. Have a wonderful day. Carmen the manager is RUDE unless you're a person she wants to speak with. They try and keep u talking so that u buy more. read more

My elderly Aunt 83 went into this place 3 years ago with a flip phone issue and walked out with a Samsung Galaxy with a 2 year contract at $90/month. We couldn't get her out of the contract. I never talked to her on this phone. It was always on her landline. I think she never made a call on this phone in 3 years at 90/month. Her landline went down and she wasn't answer that nor her Samsung, so I had to drive over and knock on her door to figure out she had no phone service. Her Samsung got all buggered-up by her ineptness with a smartphone and we couldn't do a factory reset, so we took it to this same store that F'd her 3 years ago. They looked at the phone for about 1 minute and said "It looks like water damage" and they can't repair it. We need to get a new phone and they have some good "Upgrade plans". We thanked them for their 1 minute evaluation and said we want to "Downgrade" our Aunt back to a flip phone that she originally walked into this store looking to repair or replace. We took the Samsung to a friend who is savvy and found out my Aunt somehow put the phone into some weird "Swipe to do X" mode and everything is back to normal. Verizon is only interested in upgrade to higher costing plans. They are not interested in helping an expired contract phone. read more

The worst! Started my account in store on 8/18/22. Paid $55 in taxes to take home an Apple Watch as well. Store rep Imara said the payment wasn't showing on their end & asked me to pay again. The transaction was already posted to my bank acct so I decided to wait until I received the refund to attempt to buy the watch again. One month later & I'm still Apple Watch-less & have yet to receive my $55 back. When I call customer service they have no record of my purchase & when I call the store no one picks up. My work hours coincide w/ store hours so now I have to take time away from work to go to the store to speak with Imara or managers Jesus or Michael who were all involved in this botched transaction. An absolutely terrible first month as a Verizon customer. Would not recommend!!!!! read more

Guys, Why are we closing over an hour early? I get it, it's a Sunday. During normal operating hours let's atleast try to leave the door open for clientele. Not angry, just disappointed, let's be better here. read more

Wow a whole year later and got the confirmation that we were swindled! Cameron was so nice and helpful to me and my fiance (now husband) as we were less than two months away from our wedding in August 2018. We both upgraded our phones and went on one plan together. I have been with Verizon since 8th grade on my parents plan and then on my own in 2014 (over 14 years). We were given trade in amounts for our devices ($100 for mine and $200 for my husbands) and told we could each pick three free accessories - it was a So Cal only promotion. OK cool. I got three accessories. Hubby got the heavy duty phone case (that qualified him for one accessory only). We were charged x amount. Told we would get the trade in amounts as credits. Two days later I noticed we were charged for the accessories. Had my receipt and went online to chat with an agent and was told "I just go the confirmation that the accessories are free of charge. You will see a charge on the account however there will be a credit also which will offset the cost and make it free of charge." WORD FOR WORD. Also saw Mr. Cameron signed us up for the protection plan $13 a month x 2 phones we never were told about. The online rep cancelled it for us thankfully. Well nearly a year later I noticed we never got the nearly $600 in credits we were owed. Went online today and was told the "free accessories" were never a thing and "sorry we will give you a small percentage back to keep you as a loyal customer. " The online agent I chatted with today also confirmed they never got our phones we traded in. We could have sold our phones on our own for at least $300 or $400 each. My husbands was literally in an otterbox case the entire time he owned it. So he must have kept them for himself and sold them privately. Can you believe it? Guy made his commission on us and then stole our old phones to boot. What a shame he took advantage of two young people... read more

First off verizon is the worst company to have a phone line with, second is they raise my bill every month. I have three phone lines and paying $900 for next months bill and noone can tell me why. My lawyer is telling me to do something about it all. This company is pathetic im only saying this so noone else gets robbed by them. and last noone can answere a phone. I know it must be frustrating dealing with people but its kinda in the job description before you got fully hired. So if you dont wanna do it, dont work there. Be a janitor. read more

We had to replace a phone and activate 2, and Sam was so professional and went above and beyond to help us. Great experience at this Verizon store. read more

Worst customer service. Representative told me I couldn't sit down after over an hour of waiting to purchase a phone. I was told the next customer has to sit and no one else. I never been told that at the Verizon in Torrance. read more

They have the best coverage of all the carriers, however, I discontinued my account because they were adding data to my account while I was home sick and but on wi-fi , then had the audacity to suggest that I get an unlimited plan. I felt this was sneaky and unethical and am trying to swallow my pride and go back but once burned , twice shy . Maybe next year. read more

Horrible customer service. Times of operations not updated online. Came in, had processed an application online and just needed to pay and pick up the phone. With 2 remaining people being assisted, Dave the manager turned me away and told me to enjoy the rest of my evening. Great. How? If this is how their customer service is for potential customers, I cannot imagine how they would treat any customers already existing within their network. Big shout out to Dave, thanks for upholding all the bad reviews and keeping your quota of laziness. You're literally standing there helping no one and you're talking about managing the floor? As a manager of what? Turning people away? Not working? Or working as little as possible? Wait, You can't help customers ? -- even though you have a computer/tablet at hand,that processes information? I know you do this to make sure you get out on time. I hope you get the same kind of courtesy you give others, which is absolute NOTHING. So , I hope you enjoy the rest of your night knowing you did no work but turn people away...and still get paid knowing you're lazy and underserving. read more

I visit the venue 3 days in a row May 13, 14 & 15th. My dad lost his phone and I needed to get him a prepaid replacement. However, experience poor customer service all 3 days. The Only pleasant person was the security guard. Also,Laura was helpful. Thank you read more

I came to the Verizon wireless, next to Tokyo Grill. Security held the door open for me, one employee had just finished with a customer and he was sitting behind his plexus glass. Two other employees sitting behind plexus glass - one talking to the other who was working. I was looking at the iPhone 12s and then I just stood there waiting for someone to say - "I will be right with you or can I help you". No one ever said a word to me. I was in the store for 8 minutes. Customer service is everything to me. I could have walked up to the employees and asked for help, but I entered your company, at least acknowledge me. I politely walked out and will seek service somewhere else. read more

What a mess! This store has the most unprofessional "customer service" representatives ever. I have been a VZ customer for 22 years and the customer service provided by Jasmine was below average. I am talking below 1 star. She was unprofessional, inconsiderate, uncaring, and I am 2 seconds from wondering was she racist???? She did not want to assist didn't make any helpful suggestions and whispered in another representatives ear right in my face! I can see if I were being rude or loud or obnoxious. This was not the case. In fact I just wanted to purchase a replacement phone on 1 of my 10 phone lines. She is definitely not cut out for customer service and I am truly grateful that the phone center called the Manager while I was there to say that the information that they were giving was 100% incorrect. Thanks to the phone center representative my issue was resolved and I got a new phone in less than 30 minutes. read more

Mike at the Verizon store went above and beyond the call of duty to help my son and I connect his new phone. It took us 1 1/2 hours to complete the job and he stayed by our side the whole time making sure that everything got taken care of. I appreciate his patience and his support. Canales Family! read more

All the workers at this Verizon store are not helpful, sarcastic, rude and clearly only here for sales (mainly rashaun) . Don't pick up an order here! They will not help you and it'll take very long to get anything done. Verizon customer service is amazing. This store is ruining it for them. read more

This Verizon is the worst in the whole wide world. Very rude people and all the employees are constantly running to the back behind closed door. I was wondering was so important in the back when you have a store full of customers maybe on you tube or Facebook. Everyone in there seem so unhappy and all dragging around as if they need some kind of energy or maybe the new drug that's out. Or maybe they should close down and let Sprint take over to show them how to run a business. You rock Sprint that's why you guys are number 1. read more

Would give 0 stars if I could. Been here twice to try to resolve some phone issues and both times I got caught in the middle of 2 employees arguing unprofessionally about who is to assist me (both trying not too). Really over the top bad instore service. read more