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    Verizon

    3.5 (126 reviews)
    Closed • 9:00 am - 9:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Came in to get a New Phone and Adam C. Figured out everything since our current phone was Run Over. He was able to get all our info from the much damaged old cell phone. Thank you SO much Adam you saved what could've been our JOB

    Says to check in with Verizon app.

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    3 months ago

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    7 months ago

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    Help Desk

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    1 year ago

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    9 months ago

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    10 months ago

    Stephanie is amazing! Careful, patient, knowledgeable, resourceful and helpful.Thanks

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    10 months ago

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    Help Desk

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    1 year ago

    Crisis solved ! Xavier was truly awesome. he solved all my problems in a professional, courteous, and expedient manner.

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    1 year ago

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    6 months ago

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    1 year ago

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    1 year ago

    excellent customer service from Allen. He has helped many times and saved us money. Allen deserves a raise Thanks again

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    2 years ago

    Very helpful. Kind employees. They are willing to help out with any questions I may have

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    4 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    Page 1 of 4

    Ask the Community - Verizon

    Review Highlights - Verizon

    “When the phones came in and it was time to switch over to Verizon and the new phones we were helped by Adam C.”

    Mentioned in 4 reviews

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    3.0(137 reviews)
    0.8 mi•San Pedro
    •$$

    Genesis would benefit from additional coaching on guest communication and professionalism. During…read moremy visit, she spoke to an elderly gentleman in a manner that came across as patronizing and disrespectful. A guest's age should not lead to assumptions about their abilities or how they should be addressed. Additionally, when I raised my concern to Genesis, her communication style came across as dismissive and confrontational rather than solution-oriented. Instead of focusing on resolving the issue, her tone and body language--including frequent head movements and nonverbal expressions--made the interaction feel unprofessional and uncomfortable. I recommend retraining focused on respectful communication, active listening, professionalism, and guest service standards to ensure all guests feel valued and treated with dignity.

    This is not a review for this particular store, but AT&T's practices. Yesterday, I came home from…read morethe park with my granddaughter to find that my driveway was blocked with a sign that read "AT&T Technicians at Work." Not only did I have to park and walk a block away with a sleeping toddler, I was confused and nervous. I did not ask for technical support. In fact, I do not use AT&T. Not only could I not park in my own driveway, but I was shocked and upset to find two strangers in my yard. They had opened the gate and entered our yard to access a utility pole adjacent to the back of our yard, not in our yard. They never asked our permission. They never gave us any notice. No one rang the doorbell; my son was working from home and would have known. He was busy working, so did not realize that anyone was here. I asked the technicians to leave immediately. They admitted that their entry of my yard was illegal. They said that if I left them alone, they could leave more quickly. I was upset but never said anything rude to them. I just told them how upset I was at this violation of my property. I asked for a supervisor's name and number, which they would not give me. When I called AT&T, I was unable to speak to any supervisor. I was given a run-around from several people on the phone who could never get me through to a supervisor. I wasted over an hour on the phone with no success. This is no way to treat people. This is our home and no one should come into our yard without our permission. We do not have a common easement. This was completely illegal and actually frightening. DWP asks permission to access our yard, and this is a utility we actually use. AT&T is not my service provider. I truly hope someone in charge sees this. We are buying a lock for our gate, so that we never experience this kind of violation again. It was upsetting and frightening.

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    AT&T Store

    2.7(134 reviews)
    2.9 mi
    •$$$

    Review #685 2026-051…read more I'm backtracking my review count to align with Yelp's count because the original #685 was for HRB that "it was removed due to the review & photos posted appears to depict a YEE" (this was weird because my next visit was 6 months after the YEE). Once this review is posted, my count is now aligned with Yelp's finally! A short review... yeah, this is considered short by my standards. I worked for a company that uses AT&T for their carrier & typically go to the Carson St. location (refer to Review #706), now closed, for their service needs. I stop by enough that I know most of the service technicians by name. This store is located on busy Crenshaw Blvd. across Torrance Crossroads, & is slightly larger. I had lunch takeout nearby & thought I could make this quick to turn in my manager's new iPhone (she mistakenly believed the camera lens cracked on her old iPhone but it was the case that had the crack, not the lens). Due to mailing trade-in issues previously, I handle my manager's AT&T issues in-store. I had a hard time with Blanca looking up V's info to submit the return, & wasted 30-mins. waiting for her to tell me that. Not only wasting my time, my lunch takeout has been sitting for 20+ mins. Aaugh... \(`0´)/ I think their service plan prices are on the higher side & their AT&T Protect Advantage for 4 program takes advantage of the customer instead of being an advantage for the company; had issues making claims for damaged iPhones that requires a non-refundable deductible. Then what's the point of the monthly expense at $540/year? That's a new iPhone every 2 years, & the company has been paying for this service for 10+ years. Yikes! I'm not an AT&T customer & don't intend to be especially after this.

    Came here on xmas eve for emergency, because my old galaxy flip 5 decided not to work. I wasn't…read moreexpecting to get a new phone, but one employee here told me that he had a similar problem.. but, I didn't have insurance... Buddy, told me I can add insurance but I would have to wait 30days.. and I told him that, look at my phone; I'm at 60% and I won't last for 30days. So, I ended up getting a new phone.. :( Buddy and his other employee was so great explaining things.... thank you guys!!!!

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    Verizon - mobilephones - Updated September 2026

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