I definitely want to give a huge shout out to All the reps here at this T Mobile shop. LUIS, NOAH,LORRAINE AND STEWART who did an amazing job getting into my old phone while it kept powering off during the reset. I cam in on a Monday to see if I could fix my phone which had gotten wet at the beach the day before but when greeted by Luis and everyone he guideded me through the best possible way to fix my phone by submitting a warranty exchange. I was gonna be without a phone for a few days but I had my watch to still make and receive calls/messages. He later also offered me a good deal on the new Galaxy S22 Ultra and how much trade in my phone had for credit. Before leaving the store that Monday I was able to build a good relationship with the whole staff. It was not till this last Thursday I finally was gonna get my new phone and Stewart was the one helping me. They all immediately recognized me and greeted me with a warm and appreciative feeling. I felt real bad for the long process my device which was gonna give Stewart a hard and long process but he took his time and remained patient and professional at all times. With a little extra guidance by his Mgr I was finally on my way out with my new device. This was a replacement for my galaxyS9+. I did say I was gonna come in next week for the S22 Ultra though. I have been going to several TMovile stores and I always give them lots of respect because they are the ones who have to deal with sometimes problematic customers that don't understand the amount of time it takes to solve troubleshooting issues. However this store definitely ranks Up There in my top 3. And a reason why I've been with Tmobile for 14 years. THANK YOU ALL for providing such amazing customer service. I really hope your upper management has great incentives for your great work. FYI, that place was busy and everyone was engaged with all customers! read more

These people have terrible terrible terrible service. My mom went in there to pay her bill and her hundred dollar bills were stuck so one of them were not honest and they took a extra hundred dollars from somebody that is elderly and doesn't really know what she's doing they are not honest. It's very upsetting. They should've been helping her not robbing her. read more

Omg this location was good at one time but today the guy was helpful but the girl working right now with the guy when the store opened was pushy and rude! I asked a question in regards to the free blanket that was given out today through T-Mobile freebie. She didn't even wanna talk to me or deal with that. She just wanted to shove me out the door. The guy that was helping someone else goes. I'll show you no problem can you come over here so I went over there and she was like made a sound with her mouth like (smacking her lips and making a sound) girl I don't need to go here I choose to go here is what I wanted to say, but I was being nice and kind, but she needs to get retrained. I am definitely gonna be calling corporate and explaining that to them yes, the location of Avalon in the city of Wilmington she is very rude especially today 12 /9/ 2025. At 10:05 AM is when I was there. read more

They have veeeery bad customer service, you go inside and they ignore you!no hi or anything! And if you are a leaving customer, they act like you don't exist and help other people before you! Very bad experience there.Some of them don't know what they are doing or don't want to help you read more

The workers are always so kind and helpful! Definitely recommend this store they're very knowledgeable

They've always been helpful when I've gone. And if you wait you're on a list so they know who's next. It can get busy but thats how it is anywhere. I got an upgrade phone in under 20min yesterday, so fast and easy. read more

Came into this store when it was raining during the recent storm to get my tia on my plan and also needed help with a warranty exchange. I was greeted by Mark, he welcomed us into the store and explained the deals they had going on when I added her into my plan. We left happy with a great deal on a galaxy phone for her and a free extra line for my tio. Would recommend coming here if you don't know much about the new phones that are out. They explain everything much easier just ask for Mark (: read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Wilmington, California

ASK FOR KEVIN! He's a great guy who takes his time to explain everything in detail. I never once felt rushed or pressured. Kevin honestly helped me make some very informed decisions regarding my plan, device, and accessories. I will definitely be doing business with this T-Mobile location again. By the way, the location itself is in a gorgeous historic neighborhood and it's very accessible. Plenty of parking too. Thanks again, Kevin! read more

Tania was extremely helpful and knowledgeable she made everything really simple and easy. Im very happy with my purchases!

Great vibe and great people at this location! Came in to get a new phone for my brother and we were attended fast and accurate with questions we had! Great mobile experts! I want to give a special thanks to Melissa, Clara and Luis for taking there time to help my brother setting up his phone and making the process fast and on point! Also as a customer for more than 10 yrs, I enjoyed the music, the energy, and how they keep the store nice and tidy! Have been to many locations and seeing this is deserves 5 stars in my eyes! Thank u T-Mobile u guys rock!!! read more

went to the store today to get a new phone & I didn't get the guys name but he had a long pony tail worst customer service, he had a snarky attitude and said I owed like 400$ I left and went to another T-Mobile because something didn't seem right and sure enough they said I didn't owe anything and I was able to get my phone & an Apple Watch for cheaper thanks to the T-Mobile in Carson they really do have amazing employees there you guys should really train your employees better because that was obviously someone that didn't know how to do their job right or maybe he was trying to scam me out of the 400$ read more

I went in to purchase a new phone for my mother and in my mind I knew how much I was going to spend because I did my research. I went in and Mark immediately asked me how he may assist me. He was able to give me the BEST deal there was and explained everything throughly. He has a lot of energy and I asked him to repeat several things over and he gladly did. He did not make me feel bad for asking questions and re-explained EVERYTHING just to make sure. Everyone there was really nice and welcoming including David, Bobby, and Brandon. This has been a great experience and I no longer have to drive 2-3 miles to another T-Mobile store. read more

Always great service from Liz! Very helpful! Answers & explains every question. Will definitely be back to this location thanks to Liz.

One of the things I hate the most is going to a place to ask about an item I want and not getting the right help. Well this place is the opposite. Everytime I've gone I have been helped and greeted with enthusiasm. I know the representatives are there to sell but it helps when you get someone that knows what their product is all about. I have been helped by many in this store, but I prefer to get assisted by Mellissa. I've been coming to this store for years and she's been helpful in so many ways. She won't hesitate to go the extra mile to get things done the right way. Like everyone else, I carry a lot of personal data on my device. It's not easy to leave my phone with anyone but I have my full trust in Mellissa to protect my data. Thank you tmobile and thank you Mellissa for always taking care of me and hooking me up. read more

I signed up with Yelp just so I could leave a review. I walked into T-Mobile ready to explode . I took a deep breath.Walked in. First things is I was immediately greeted. Which is already a good sign. I never was told to be seated and wait, they took me right away. I began explaining my problem, which was difficult to follow Flor was awesome.. Without going into to much detail. Flor took care of everything. I got in and out of there in less than a half hour she was able to do what 2 other employees and 3 customer service agents could not or would not do.. Flor gave me piece of mind thank you so much read more

I have had T-mobile for years always get my phones from here I loved it usually would recommend but unfortunately today I was beyond disappointed. I went in because less than a month ago I got my phone and got a screen protector and phone case today I dropped my phone and the screen protector did not work! I spent $60 on this so I went to see if they could help, the first person who helped me was super sweet but then the manager came and instead of listening to me he was being unprofessional, opening my phone looking at my home picture, looking at the ground and/or his shoe making sure nothing was stuck on his shoe and playing with random things that were around him while I asked him over 10 times if there was anything he or anyone could do. Horrible customer service from this guy and should not be manager super disappointed! read more

Excellent service! Thank you Danny and Jesus for helping out! Very friendly staff. They explain everything and are there to help u out. read more

T-Mobile Authorized Retailer - T-mobile store in Wilmington - Mobile Phones Near Me - Wilmington, California

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By far the best T-Mobile store I've ever been too !! Super friendly and very welcoming staff. Employees take their. Time with customers and managers are always around to guide everything accordingly. I love it !! I live in downtown Long Beach where I have about 2 T-Mobile stores near me, but I drive from Long Beach to this location because of such great customer service. Everything about this store is just right and amazing !! Once again, managers are always on point on hands read more

Four employees with two customers and no one can help me when I'm just trying to do a payment? Meanwhile the girl is socializing like she's helping a friend. Manager (RSM) is literally standing doing nothing, all as more customers walk in. If you're thinking about going to a different t-mobile you should probably do it. Pass on this one. read more

Worst experience ever, was nothing but woman when I ended up going to this store, I assumes everyone was going to be very nice since it was all woman but on the contrary they were all so rude, they where chitchatting with each other while I waited for ever.... not only Thani asked to speak to the manager but then again she was as worse as the employees there... don't recommend this store! Don't waste your time coming here! Go to Carson ! read more

Store that I went last week was busy so I decided to drive to this location where before I received okay service but I will not be coming back here. I was not greet it until 5 minutes later. The place was dirty and there was tape over the Windows like a warning. The store was also very hot and not comfortable at all. The representative were not happy at all at least they didn't look like they were having fun. Next time I will go back to the other store down the street and wait some because they definitely made me fell welcome read more

Came in to get a new phone and was debating between two phones. Kasandra was very helpful and patient. Great customer service. Love the attention she gave me. She even helped me set up and transfer from one phone to the other. Thanks so much! read more

first ever yelp review. if i can give no stars i would. trash customer service from every angle. guy with large beard and glasses was the worst, too "busy" to help. Wasnt the only one waiting while employees talked amongst themselves. read more

Me and my wife had a really really bad experience with Eric the manager after having to come back several times with an issue with my wife's phone the trainee finally called over the manager (Eric) who does not have customer service and seems to respond with an attitude I kind of feel bad for the guys that work there and the trainee which was really cool by the way because (Eric) seems to be a real dick and a compulsive neat freak he really turned my T-Mobile experience into a D-Mobile experience oh and I forgot when I walked out I passed (Eric) on the way out and I said Thank you!! For helping me and my wife and he didn't not even acknowledge me or say your welcome that's what triggered me to write this review when you're a manager you need to step up your customer service no matter the situation...once again thank you (eric) read more

When I got to the store there was already a line but the employees there make sure we are recognized and crystal was very helpful she has such a great vibe kept making me laugh the entire time when I come to this store I just ask if the girl with the long nails is there because she always has her nails done lol but she helped me with questions I had about my bill and two phone I have on my account and she broke everything down for me so I understood it better and convinced me to take this thing for my car tracks it wherever it goes and upgrade my phone I will continue to come here even though I live by the one on San Pedro, the employees here are always nice. Thank you crystal read more

Came to this store with an issue and my problem was solved. Upgraded to a new phone because my old one was acting up. The management team in this location is on point, the manager has the same name as me so we got along right away, made me feel at home and took really good care of me. What really stood out was that they really go above and beyond for their customers, the way it should be! I definitely recommend coming here for an new phones as they are knowledgeable about what they sell! read more

Melissa, Brian and Mark did an amazing job at helping me. They were so friendly and helpful. Helped me pick out a phone for myself and helped set it up. Melissa is the best. read more

Sonia is the best! Knowledgeable, Patient, and friendly. Thank you for being patient with us going back into the store a second time before closing. Juggling 2 customers at a time and showing no frustration, great customer service. 5 stars all for Sonia, Thank you for going above and beyond. read more

A few days ago I walked in with my mom and we immediately felt very welcomed. Luis helped me and my mom make a decision very smoothly. I had a very pleasant time and I felt lucky to be a Tmobile customer. Shortly after picking my phone we were confronted by the Manager Mark and again he made us feel very welcomed. The store here is doing a wonderful job!! If you need a phone and want a great experience I highly recommend this Tmobile. read more

Very fast and helpful service. I was attended by Jenny from this store and she was very patient with all the questions and request I had. She was polite and kept a smile throughout the entire time assisting. read more

not helpful. Don't even bother talking to Danny the manager he doesn't even know how to talk or treat the customers. Danny doesn't care about the customer. He looks miserable. They are not willing to help . Horrible service . Avoid this T-Mobile store read more

After calling several T-Mobiles this location answered the phone. I was prepared for disappointment bc i was already mad with the lack of customer care .This worker named Casandra was very patient and helped me with my issues over the phone. She made my experience a positive one . Would recommend this place now. read more

love going in and asking for Melissa. she gives the best customer service. when it has to do with new phones or questions on the plans. make sure to ask for Melissa. read more

I like to post reviews only when it truly deserves it. This place is small but the staff is very helpful specially DARIO. This is the "Go to guy" Dario will amswer all your questions and needs. I always go to him. If he not working i wait until he is there to help me out. Thanks Dario. read more

Came in to this location, to see if they could help me. About getting a refund back. I've called customer service many times. They gave me the run around. Victor heard my story, looked up the account, called customer service. Should been getting my refund in 3 days. Thank you so much Victor for your help. It was a nightmare trying to get my refund back over the phone. read more