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Boost Mobile

5.0 (13 reviews)
Closed 12:00 pm - 5:00 PM

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4 years ago

Moe and sharif were the best ...low monthly cost...way better than Verizon or any of the other carriers

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Review Highlights - Boost Mobile

Sherif helped us switch from Verizon to Boost mobile and he was so quick and efficient.

Mentioned in 5 reviews

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People searched for Mobile Phones 2,234 times last month within 15 miles of this business.

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Verizon

Verizon

(216 reviews)

$$

I arrived at Verizon today to let the Store Manager know about her employee who violated code of…read moreconduct and ethic policies by adding an unauthorized line and phone to my account back in December when I visited the store to upgrade my sons phone. I came across the discrepancy this month when I received my Verizon bill text and the bill was about $78 higher than normal. I tried explaining this action to the manager who I later found out her name was Glenda, but she took up for the EE saying maybe I didn't know what I wanted when I visited. So I asked her well my son has the upgrade but why do I show an ADDITIONAL LINE ON KY ACCOUNT FOR A GALAXY THAT WE HAVE NEVER SEEN OR POSSESSED. Glenda stated she would call Verizon support to see what she could do to help, but instead she sent the EE out to me. He sat down and started telling me "yea I'm not sure about all this ya telling my manager but let me explain what I did and how I did you a favor by adding an extra line to your account". I told the employee that you did something I didn't request or authorize and it's causing me an expense for something I clearly don't have because I don't do androids. So who has the Samsung and is using the phone ending in 9799 that's all I want to know. He couldn't answer me so I told him send your manager back because I didn't ask to speak with you I was instructed by corporate support not to speak to anyone but the manager. Glenda comes back validating the employees decision because she says how he did it saves me $5-$6 a month Then she says she can't return the phone to redo the process and promotion bcus the promotion ended and I would have to deal with having the Samsung 9799 line on the account even though I don't have the phone. Which now causes me the customer to be penalized because your employee made a decision to secure commission on a sale that shouldn't have been completed on my account She goes to the back area and converses with the employee Anthony. She comes back with the Verizon corporate support rep on the line. Verizon phone rep wanted to know where and what's goin on w the Galaxy showing for phone ending w 9799. Glenda says ya know this is my first interaction with the customer I don't know what happen to that phone. The rep says is your employee there right now because I want to know where that Samsung ending in 9799 is that she brought to my attention Anthony says that he created a device to give the BYOD promo and placed the Galaxy, on my account because he created a fake ID for the Galaxy. The rep asked him why did you do that when you were supposed to upgrade and attach the promo to the existing customer line she uploaded and what you did was wrong. Anthony got upset and told the rep I didn't do anything wrong and I've got customers then walked off leaving the rep on the speaker phone with me. The rep said yes you processed this wrong and added a line to the customers account and that's an issue. So per the representative I'm not ever getting the byod promo bcus Anthony attached the deal to a fake ID Galaxy phone and number ending in 9799. So now the manager wants me to pay for 3 phone lines and take the $20 monthly discount or return my sons upgraded phone , she will also remove the Galaxy extra line and not have any discounts connected to my account any longer. She told the rep she didn't need him any longer, she would let me decide what I wanted, she got up walked to the back and never returned. At 4:54 pm we start looking around for her, she never came back she just left us sitting at the table and my son n I walked out at 5:03 pm bcus no one ever returned to resolve the unethical behavior and issue they caused my account. The managers actions are a violation of code of conduct and ethics which is a direct reflection of why her employee Anthony felt justified to do what he did on my account in December. Every organization has policies and procedures, the employees acknowledge and sign when they are hired and are held to that but with Verizon, fraud and ethics violations seem to be acceptable. I will be finding another carrier and taking my business to them and ending my relationship with Verizon due to no ethics and no policy adherence

Just ordered a new 17 pro IPhone and Verizon gave me clear instructions in email to return to this…read morestore. After driving 30 minutes, and waiting another 15, the service agent said, "I can't accept this in the store " when clearly Verizon, in writing, said take to the store. The agent was rude and dismissive and additionally, when I asked for assistance in placing the screen protector (which was also purchased at Verizon) she said, No. Don't look for customer service here. Verizon it's ALWAYS an issue with you. Losing devices, poor customer service. I do not recommend.

Boost Mobile - mobilephones - Updated May 2026

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