I arrived at Verizon today to let the Store Manager know about her employee who violated code of conduct and ethic policies by adding an unauthorized line and phone to my account back in December when I visited the store to upgrade my sons phone. I came across the discrepancy this month when I received my Verizon bill text and the bill was about $78 higher than normal. I tried explaining this action to the manager who I later found out her name was Glenda, but she took up for the EE saying maybe I didn't know what I wanted when I visited. So I asked her well my son has the upgrade but why do I show an ADDITIONAL LINE ON KY ACCOUNT FOR A GALAXY THAT WE HAVE NEVER SEEN OR POSSESSED. Glenda stated she would call Verizon support to see what she could do to help, but instead she sent the EE out to me. He sat down and started telling me "yea I'm not sure about all this ya telling my manager but let me explain what I did and how I did you a favor by adding an extra line to your account". I told the employee that you did something I didn't request or authorize and it's causing me an expense for something I clearly don't have because I don't do androids. So who has the Samsung and is using the phone ending in 9799 that's all I want to know. He couldn't answer me so I told him send your manager back because I didn't ask to speak with you I was instructed by corporate support not to speak to anyone but the manager. Glenda comes back validating the employees decision because she says how he did it saves me $5-$6 a month Then she says she can't return the phone to redo the process and promotion bcus the promotion ended and I would have to deal with having the Samsung 9799 line on the account even though I don't have the phone. Which now causes me the customer to be penalized because your employee made a decision to secure commission on a sale that shouldn't have been completed on my account She goes to the back area and converses with the employee Anthony. She comes back with the Verizon corporate support rep on the line. Verizon phone rep wanted to know where and what's goin on w the Galaxy showing for phone ending w 9799. Glenda says ya know this is my first interaction with the customer I don't know what happen to that phone. The rep says is your employee there right now because I want to know where that Samsung ending in 9799 is that she brought to my attention Anthony says that he created a device to give the BYOD promo and placed the Galaxy, on my account because he created a fake ID for the Galaxy. The rep asked him why did you do that when you were supposed to upgrade and attach the promo to the existing customer line she uploaded and what you did was wrong. Anthony got upset and told the rep I didn't do anything wrong and I've got customers then walked off leaving the rep on the speaker phone with me. The rep said yes you processed this wrong and added a line to the customers account and that's an issue. So per the representative I'm not ever getting the byod promo bcus Anthony attached the deal to a fake ID Galaxy phone and number ending in 9799. So now the manager wants me to pay for 3 phone lines and take the $20 monthly discount or return my sons upgraded phone , she will also remove the Galaxy extra line and not have any discounts connected to my account any longer. She told the rep she didn't need him any longer, she would let me decide what I wanted, she got up walked to the back and never returned. At 4:54 pm we start looking around for her, she never came back she just left us sitting at the table and my son n I walked out at 5:03 pm bcus no one ever returned to resolve the unethical behavior and issue they caused my account. The managers actions are a violation of code of conduct and ethics which is a direct reflection of why her employee Anthony felt justified to do what he did on my account in December. Every organization has policies and procedures, the employees acknowledge and sign when they are hired and are held to that but with Verizon, fraud and ethics violations seem to be acceptable. I will be finding another carrier and taking my business to them and ending my relationship with Verizon due to no ethics and no policy adherence read more

Verizon - Showing location of purchase and transaction - Mobile Phones Near Me - Torrance, California

Just ordered a new 17 pro IPhone and Verizon gave me clear instructions in email to return to this store. After driving 30 minutes, and waiting another 15, the service agent said, "I can't accept this in the store " when clearly Verizon, in writing, said take to the store. The agent was rude and dismissive and additionally, when I asked for assistance in placing the screen protector (which was also purchased at Verizon) she said, No. Don't look for customer service here. Verizon it's ALWAYS an issue with you. Losing devices, poor customer service. I do not recommend. read more

Verizon - Mobile Phones Near Me - Torrance, California

ANNA and everyone I've dealt with at that store is so friendly and helpful!!!! I'm extra super stoked about the extra line I will be getting through a promotion! I highly recommend going to this location for your Verizon services. :) read more

If you feel like being treated like just a number, ignored, and not getting any competent technical support, then this is the place for you. Avoid going here for anything having to do with your Verizon phone. read more

**Review for Connor at Verizon** I am compelled to share my experience with Connor, the most deceitful, unprofessional, and rude salesman at Verizon. His behavior left me feeling threatened simply for expressing my concerns about customer service, and as a result, my husband and I are now considering switching to T-Mobile. We walked into the store as existing customers on November 13th to upgrade to the new iPhone 16s and requested a monthly quote. The manager assured us that Connor, a short salesman with a light complexion, would take good care of us. We were upfront about our budget and mentioned that if Verizon's prices were too high, we would be inclined to switch to T-Mobile, which was offering a much better deal. After receiving a quote, we initially chose to stay with Verizon, but then the negative experiences began: 1. **Discount Renewal**: We had to remind Connor to apply our teacher discount--he never asked or offered any assistance despite how important pricing was to us. 2. **Misinformation on Stock**: When it came time to upgrade, Connor claimed, "NO STORE HAS IPHONES IN STOCK." He insisted that no Verizon store keeps iPhones in stock to avoid backorders, leading us to believe we had no choice but to order them for shipment. We didn't check other stores, trusting him completely, which turned out to be a huge mistake. He LIED to make a sale. 3. **Delayed Shipment**: Connor guaranteed that our shipment would take a maximum of two days, but it took five. 4. **Missed Promotions**: He didn't mention any promotions, including the free Apple Watch with a new line purchase, which we later found out about at a different Verizon store in San Pedro. There, the saleswoman informed us that Connor had lied--there were plenty of iPhones in stock, and we could have had our phones that same night. We were furious. When our iPhones finally arrived, one had a broken seal. I called customer service, who said I could return it at the store for a full refund with no problems. When we went back, Connor was again our salesman and tried to charge us almost $80 in restocking fees for something that was not our fault. After explaining the situation, he spoke to his manager and offered an exchange for a fully sealed iPhone but refused to let us return it. When I expressed that I didn't want to wait for another shipment, he suddenly said, "oh now we have them in stock." How convenient! At this point, I turned to my husband and said, "that is the crappiest management I've ever seen." Connor abruptly stopped what he was doing and confronted me, saying, "OH WE ARE NOT GONNA GO THERE. I will not allow you to talk about my friend that way." He refused service to us and then walked away. His manager had to step in and finish the job!! He had the audacity to bud into my PRIVATE conversation with my husband, making it personal when I was only voicing my opinion about the management. The conversation was not ABOUT him nor WITH him. He then went off on my husband, who had been quiet the entire time, leading to a tense confrontation from my husband who put Connor back in his place immediately. Disgusting behavior and terrible manners. Zero professionalism. I am appalled by Connor's behavior and will be contacting the corporate office before making the switch to T-Mobile today. Connor has no business being in sales, and in my personal opinion, he should be FIRED for making things personal in a professional environment. read more

Verizon - Disgusting customer service experience here - Mobile Phones Near Me - Torrance, California

Store in Torrance has always had great customer service. Avoid the one in Carson on Avalon that stores is a corporate store they claim .. refused to honor what I was sold on the Customer Service line with Verizon to make it easier to me to get a phone at the store since they didn't have one to send me in the mail. They refused to honor that disgustingly obnoxious people there The staff was very rude to me uncaring and just downright disgustingly rude. read more

They always help me out! I always have such good luck there when it comes to my phone. I cracked my old iPhone 8 and got upgraded an iPhone 16 free! All i had to do was pay the tax for $120 & the monthly bill increased by $1 and get's lower every month! And i got a free wifi box. You plug it up to the wall & it gives you free wifi! I'm going to see if i can get my elderly dad's iphone fixed for free or get him a brand new iPhone. We shall see :) read more

Verizon - New iPhone 16 - Mobile Phones Near Me - Torrance, California

Avoid this place!!! Waste of time. Placed an order online to pick up in store and made a mistake to select this Torrance location. Ricardo, "the manager", was rood and unhelpful. My order was not ready, he said to come back in an hour. I returned in an hour, but my order was still not ready. Apparently, Ricardo does not care about order placed outside of his store. Unprofessional and poor customer service. I CANCELED MY OREDR WITH VERIZON. Will never use this store again. read more

Went to return the device. The worker was nice and the service was quick and smoothly. Highly recommended

I want to thank, Obed. He was incredibly patient and kind helping me protect my phone, and my family's phones, from fraud. He walked me through all the steps and was very knowledgable. He then offered to walk me through my entire family plan to see if there was anything to be updated or changed for our benefit. A huge thank you to Obed. read more

AJ set us up. He went over and above what we expected and ensured that we got the best deal possible. Thanks AJ.

MIKE: Mike seems to be a Team Leader, Supervisor, or someone the other employees highly respect. When my wife and I were there, his many co-workers were constantly approaching him during our time with him to ask him questions and seek his advice. I personally sought out Mike without even knowing him. I read the Yelp reviews and he got a lot of positive feedback. I got the same treatment. Mike knows his stuff. The good thing with him is that he deals with personal accounts and business accounts. The advantage of that is that he knows and understands complex cellular phone/Apple Watch scenarios faced by businesses/organizations and how they apply to teams, the workforce, and its applications. For example, my wife asked him if it was possible to do what I thought was absolutely absurd with our cell phones. Personally, I didn't think it was possible. Mike says we absolutely can do it and some of his current business clients are doing it now. Awesome! So we ended implementing it for ourselves. We actually had to come back twice to finish up because our first visit was towards closing time. We came back to finish setting up our phones, Apple Watches, etc., & all was done smoothly. Mike has several years of experience, so he knows what he is doing. My wife and I had the utmost confidence in him taking care of everything we needed. He is very professional, communicates well, expresses his expertise easily, works with customers patiently, answers all your questions, and simply knows what he's doing. Now let's talk about some of the negative reviews I saw. Prior to seeing Mike, he was taking care of 2 ladies. I was sitting right next to the 2 ladies. He was trying to educate one of them on a better, newer plan and that it was even less expensive. The one lady was on a plan that was several years old. Maybe 10+? Mother couldn't believe that the plan he was offering was better and less expensive. I stayed quiet because I felt it wasn't my place to say anything. I think the other lady understood the new plan was better, but the primary lady may have thought she was getting scammed. Hence, experiences like this can end in a negative review. Mike never tried to get me out of my old plan. He told me immediately, I was on an old plan that could not be beat. He wasn't even trying to upsell me. He said he didn't have anything better and that I need to keep my plan. Mike also placed the Zagg shields on our new phones. He took a training class from the Zagg reps on how to put them on. When I watched him put it on, I mentioned how professional, near perfect, and DIFFERENT he put it on. He mentioned that amateurs will do it a certain (as mentioned in his training class & the way that I personally used to do it) way and this is also the way the Zagg trainers advised NOT to do it. JOSE Jose is a life-saver. As Mike was helping my wife and I with our Apple Watches, I unknowingly dropped my old watch (to the ground) that replaced my Apple Watch. Jose approached us and asked if I dropped the watch (referring to the watch on the ground). I said it was mine and got it. Jose did not have to mention that. He could have left it alone, grabbed it for himself, or anyone else. Instead this guy saved me A LOT OF HEARTACHE. Jose, thank you so very much for your honesty and immediate attention you gave to the situation. Torrance Verizon Store, you got two keepers in these 2 employees. Please treat them well. read more

If bad customer service were an Olympic sport, these folks would take home gold. After dealing with one rude employee giving me the side-eye (literally.. he had a lazy eye), another incompetent employee who couldn't explain our extra charges without sounding like he was making them up on the spot (Talking about you Ramon), and an overseas support team that may as well have been speaking in riddles, I was left feeling about as helpless as a fork in a soup factory. My issues remained unresolved for 3 weeks. The only reason I remain a Verizon customer is because of how professionally an executive leader handled the matter. If you are having any issues with this store then visit this link: https://www.verizon.com/about/our-company/leader/contact/926315. The executive I spoke to addressed all my issues in under 20 minutes. The only way I'm returning to this store is in a nightmare. read more

My parents traded in their phones during an upgrade, but Verizon lost the devices -- and now they're being charged full price for new ones. Keep in mind that my parents went to the physical store in person and handed in their phones.. Instead of fixing the issue, Verizon made me follow up by texting an employee daily. That person has since stopped responding, and we're still waiting with no resolution. There was a very stupidly obvious solution for this. Don't tell us you lost our trade-in phones, and give us the full credit for them. Instead they wasted 2-3 hours of our time in the store, and now I have to text an unresponsive employee everyday till he finds the phones. Great. Awesome. Extremely disappointing. Avoid this location at all costs. read more

This is the corporate location for Verizon in the Torrance and Greater South Bay vicinity. Meaning, this is the place you go if you want direct access to Verizon powered phones and/or repair. The people here all work directly for Verizon, so they know their jobs very well. The staff here are all very nice and are happy to help you out in whatever way they can. The location itself is very well-maintained and you should have no problem looking for what you're seeking and/or waiting for help. The way this business works is that you walk in the front door, you then scan the code on the banner, near the front door. After you do this, you will be placed in line and they will text you when it's your turn to speak with a representative. Easy as that. As this is that the primary Verizon corporate location in Torrance, sometimes there's a bit of a wait if you need to speak with a representative. Just keep this in mind as if you arrive here during peak hours there may be a bit of a wait. Overall, good place for service and/or purchases. read more

My sister and I came in because she was having some phone issues, and Jennifer helped us out. She was incredibly nice and informative! She took the time to patiently answer all of our questions and helped us choose the best plan for our needs. We really appreciated her kindness and professionalism. Thank you so much Verizon & Jennifer! read more

I had a several zero star experiences at this store. I upgraded 2 phones online and when I got them decided I wanted other phones. No problem, just take them to the store. At this store the guy told us he could leave them not activated so my daughter could back hers up. Wrong. He had activated them. An hour on the phone with Verizon and the only resolution was to move forward without backup. Next visit was to give them the trade in phones. Bill came in and neither trade in had been applied to the lines. Another 2 hours on the phone with Verizon and they tell me I have to go back to the store because they have been applied to the orders incorrectly. Next hour plus visit to this store (Where the manager would not come out to speak to me even though I asked several times.) I was told it was all sorted and I would see the credits on my next bill. That bill just came in and I did not get the credit for the trade in last month. I''m asking myself, is another hour or so on the phone and potentially another trip to this terrible store worth $30? I already wrote off the money lost on the new plan because the first guy at this store was incompetent. The entire store has a strong musty carpet smell that hits you as you walk in. If you have to go to a Verizon store find another one. Whatever the drive is to get to it will be saved in the long run. read more

Very disappointed with this Verizon store. The salesperson named Anthony was extremely rude, unprofessional, and disrespectful. His behavior was shocking and completely unacceptable for customer service. I will not return to this location and do not recommend it to anyone. read more

Ricardo the manager of the Hawthorne Blvd, Torrance is extremely rude. Verizon needs to send him back for customer service training. So arrogant and just plain nasty. Guess I shouldn't be surprised though the phone customer service people are nearly as bad and hardly speak English. read more

First off only went to this store to get a new cellphone for my business. Customer service was okay, I was greeted and helped in April of 2024. I traded in my old iPhone for one of their prorate plans to get $600 off any new iPhone I purchased. I WAS NOT GIVEN A NEW IPHONE DEVICE, little to my knowledge someone else had already use this iphone I purchased and it was given to me, crazy! And to top it off I find out my phone was used or hacked by my Bank of America fraud alert system, telling me that someone else was logging into my bank account through the IP address on my phone, under a different name. Crazy to think you're getting somewhat of a deal to find out your phone was compromised.. Literal SCAMMERS!! read more

Ricardo is so rude. He told me never to go to that store again. I found out later that Ricardo is either a supervisor or manager. Ramon is better, but Ricardo wouldn't let me go to Ramon. read more

Apparently the stores do not help with billing questions anymore? Back in the day they did. They also don't help removing devices. I was just there and the guy who said he was a manger told us we had to call the loyalty program which closes at 7pm. Wow, and my boyfriend. Was there with me who shares an account with me just got a phone & when he got it they lady did say she could remove a device. That is weird. Bad customer service in that way come on official Verizon! read more

If being rude, lazy, uninterested and threatening and ZERO customer service was an Olympic sport the Torrance store would be the GOLD Medal winners. 1. The employees are rude 2. One employee told me in a yelling angry high voice this isn't my job to help you set up your phone. 3. later the same employee was yelling to the Verizon tech because he had a heavy accent and couldn't communicate clearly to fix problem. 4. The store failed to notice the phone needed eSim card and 3hrs later the phone tech from Verizon located in India figured it out. The Verizon tech guy over the phone even used profanity to describe the employee at the Torrance store. He told me he was in India was able to do a better job than those Fu@@@# Employee 5. I ask to speak to mgr., and she ignored me. She seemed like she just woke up and had a nasty attitude and look. 6. I been using Verizon for over a decade never any issues. This experience ruined my day and made me hate Verizon. 7. Someone should go undercover from corporate and see how bad this store is employees are the worst!!!!!!1 One star is to many they deserve ZERO stars read more

Even if this place is always packed there is only one employee working with a slow pace and usually either their computer is down or the system is acting up( base on what they keep telling me) I've been here a few times and every single time a similar story . My suggestion to the owner would be to hire at least 2 employees or a knowledgeable and fast person who can handle this kind of volume in this line of business. Thanks read more

Young sales rep, maybe South Asian or Middje Eastern. Said he's been employed at the Torrance Verizon store for four years. He's a slick used car salesman, deceitful. I asked specifically about monthly cost. He showed me a write up on his tablet, an acceptable increase of $15/month based on an upgrade in phone and service. When I got home, I pulled up the future billing page, and the increase was now $60/month. I went back to the store and this same slimy sales rep tried to rush me off by stating the "trade in" had not yet been factored in. I'm slow but not as dumb as he'd hoped. He had added in a few other services without mentioning them to me, believing I'd never notice. Wish I got his name so I could print it here in bold. Slender, 20's, beard. read more

i've been a verizon customer fur 23 years and i'm done with not only your store & the rude jerks, but i'm also sick & tired of the attitude of some of your staff at torrance!! and i'm especially ticked off that i try to call with a question about buying a new phone and i get someone in asia who doesn't understand english, had no idea where torrance is, and maybe now that you've totally depersonalized communication with me as a multi-phone customer, you lose!! and though i previously touted vz to my two million followers, i'm now gonna recommend they drop you luke a bad disease!! "depersonalized" customer service will become the death of verizon & i'm now committed to spreading the word that we should all avoid vz like an electronic sexual disease!! read more

Very unwelcoming sales associates. I felt like I wasn't helped with a smile because I looked younger. It felt as if the gentleman that was talking to me had other better things to do than helping me upgrade my iPhone. read more

If I could give less than one star I would. I've been a customer for over 20 years, and I am now leaving Verizon due to its poor customer service. For over 6 months my phone has not worked, can't get calls or text messages and I have been calling in to have it fixed, still doesn't work. Two weeks ago, a manager told me that my network was virtually nonexistent, and he was going to call me back after troubleshooting the issue, that call never came. I have spent 4 hours today (9/9/25) on the phone trying to fix the same issue, I've spoken to no less than 8 different people none of whom can help me. I have now asked to cancel my account, and they have the AUDACITY to tell me that I'm under contract! According to that contract I'm supposed to get service that work so the breach of contract is on Verizon's part since I'm not getting what I signed up for. Save yourselves the trouble go with literally any other cell phone carrier, you'll be much better off. read more

Shoutout to Henry for helping me with my SIM card! He was straight to the point and professional. 10/10 service

For 15 years I've been happy and willing to pay my Verizon bill. I upgrade my phones every two years and have the premium plan. Doesn't matter, the level of service I receive is absolute garbage. Waits are ridiculous every time I come, and the people in the phone put you on hold and faithfully disconnect before returning. To say I HATE Verizon is an understatement. Before long companies will once again realize that some people are willing to pay more for service. I thought I was, but I'm clearly wrong. Between the dropped calls, SOS and poor service I'm ready to try T-Mobile or Mint. read more

DO NOT BUY VERIZON! They will promise you a brand new phone but then start charging you every month for it...you can call and call and each agent will tell you they will make sure this gets taken care of....at least a dozen calls and 7 months later I'm still dealing with this. They convince you to get their phones and buy their plans but when Verizon overcharges you they say something like oh, Im sorry I can only credit you back for 2 of the 6 months. Verizon..does not follow through with their promises and unfortunately they lie through their teeth. read more

I received 2 bills within 11days of signing up with Verizon. I was told when I signed up I had the first 30 days free. With the second bill I went back to the location and met with Sam. When you walk in no there is no immediate yelling "Welcome to Verizon" don't let that discourage you. Sam handled me with so much care, kindness and he said " let me take care of this for you". He apologized for the miscommunication. Sam looked up the account reassured me not to worry about this second bill, I was good to go. I believed him. He gave me his information should I have any problems. I appreciate him and how he provided his information and reassurance. I would return to this location even after the miscommunication happened. I believe Sam cares about the customer. read more

I switched from ATT&T to Verizon big mistake I've been having issues with my bill every single month. I'm so frustrated that I have to be on the phone for an hour or so every single month trying fix this issue. Then told it's fixed and again same thing the following month!!! I don't get it!!! Also got internet for my home through Verizon, I was told I would be getting a gift card and have not yet received it!! Called customer number and was told they were not able to help me, since Verizon stores have their own promotions and would have to go to the store!!! I really very frustrated at this time .....! read more

Went in this store with an email from Verizon saying I was eligible for new phone with trade in. Explained what i wanted to do. Sales person offered ipad apple watch, additional phone,upgraded plan, after an hour and a half explaining i only wanted to upgrade phone he told me im mot understanding him , i ended up leaving with an upset stomach and no new phone. Never Again read more

New manager Julio was knowledgeable, extremely helpful and went above and beyond to solve my issue. Highly recommend the service! Thanks again Julio! read more

5 star from Carlos..the best ! Made greatest deal and I am more than satisfied...saved money always great !

I wish I needed to go into the Verizon store more often. I am only limited to phone and carrier needs. In those areas. the personnel are stellar. From the greeters at the Hawthorne Blvd. store to individual consultation reps, everyone was kind, helpful, and well informed. I want to mention the rep I worked with, Carlos, whose knowledge, care, friendly demeanor and patience made my visit receive a Five Star rating. Thank you, Carlos, for my big smile when I left. read more

Great experience yesterday. Needed to transfer phone number for company phone to personal phone. Such an easy amazing process made possible by a young man by the name of Jose Villarruel. He quickly and efficiently set up new iPhone. He was professional and kind. Verizon is fortunate to have a person like Jose who can be an example of the brand. Kudos to Jose for his exceptional customer service. read more

I see all these bad reviews, especially about this guy Rick. Went in to buy a phone from him, yeah he tried to finesse me into adding a line to my plan, but that's just part of the job. Don't hate the player, hate the game. I told him what I wanted and he got it done quick and with a smile. I give a five star review for the employees at this store, minus one for it being a consumer-unfriendly company. But that's not their fault. read more

Person working there does not greet you or even ask what you are there for. Amazing service Verizon!!