Had a great customer service experience with Kenny he was patient and detail oriented all my cell phones troubles where resolved i love Verizon. read more

Kenny was very helpful and kind to fix my phone. Even offered deals if i am ever interested to help my selection of plans. However the other woman (i think name tag said Esmeralda) was very rude and kept insisting to change internet when I said no. No means no and she did not understand that part. 5 stars for Kenny . 1 for Esmeralda read more

The staff in the store was really terrific. I had a difficult situation to resolve with a family member who passed away and Damien and Esmeralda were compassionate and so helpful in resolving my issues. Verizon Wireless itself was horrible and made things extremely difficult. But the store staff intervened with Verizon and helped me get to a resolution. read more

Dealing with cell phone companies is a pain. Calling them is even worse. I found this reseller conveniently located up the street from the business center which was not helpful at all, a place to really consider for my Verizon services. After working two weeks with online tech suppory, customer service, I'm going to the business center two or three times, I still had a phone that cannot connect to their network. The guys at this store got my phone on their Network within minutes and was able to order the upgrade which both customer service and the Business center were unable to do. I strongly suggest you come to this store first before calling or visiting any Verizon store. read more

I sent my 85 year old 79 year old parents here to get their phone fixed. I appreciate their patience. I've been with Verizon myself for over 2 decades consecutively and really been with them since 2000. I know this is not a company store but I would say they got better treatment here than even one of their corporate stores. Thank you appreciate you guys and will send new business your way read more

This is pretty small Verizon store, however it's probably the busiest store I've been in to get a phone. I was helped by Criss, Allen, and Obed. My husband and I were in the store for a long time but we had a complicated situation. Anyway the staff was so helpful, dedicated, and helped get everything straightened out. My only criticism is the outsourced customer service that apparently in the Philippines; that was a nightmare for us all, Verizon store staff as well. Overall my husband would rather go to the dentist than a phone store and car dealership. He said that he's NEVER had his phone transferred so easily and has no issues!!! This location for the win!!! Congratulations Criss on your new bundle due early 2026! It's gonna be a great year!!! read more

I walked into Verizon and Kenny helped me. I was experiencing dropped calls where no one could hear me from another cell phone provider. Kenny took his time explaining everything and signed me up with their Simplicity plan. His boss Esmeralda also helped and they are both very knowledgeable. they both went their extra mile to help me are very knowledgeable. I went home to find out that I had no dropped calls with Verizon and everyone could hear me clearly. Thank you Kenny! Promote Kenny for his hard work and dedication with me and everyone else!! read more

The store gets busy during times, but the staff keeps a positive attitude. Obed did a fantastic job helping me review the wide selection of plans and change my plan. He found ways to save me money on the new plan. I appreciated how he went out of his way to explain everything and provide options. Obed clearly knows his job and provides outstanding customer service. Thank you! read more

Phenomenal customer experience! Esmeralda and her team always do such a great job servicing my phones and account when I come in. Highly recommend making this store your go-to spot! read more

Never come here unless you want to spend 3 hours waiting in line. Zero customer service skills. Zero triage skills. If I could give this store negative stars I would. Worse than the DMV. read more

Service was horrid. It seems like the main girl is always just hiding in the back and the male workers hate their job. They try to trick you into upgrading services, etc without being completely transparent about what you are getting into. They act like it's the only way to upgrade. We've been in here a few times, and it's not even the wait times that bug us (even tho it can be hours) but it's the attitude of the staff. Hope this helps! Also! They added insurance to the phone and tried to charge us but luckily we caught it and had them remove the charg read more

The Victra store employees, Allen and Obed, did a very good job explaining and executing the complicated FIOS 100 promotion deal. The fibre internet installation by Frontier contractor Brian went well. He overcame some obstacles caused by the connection to the hub. Friendly service by all. read more

Obed was so helpful and knowledgeable! Very professional and provided excellent customer service. I walked in the door 2 minutes before closing and he was so very patient and happy to help. read more

This is an authorized retail stores Company store. They do not provide full service in comparison to the larger store on Hawthorne Blvd. Bigger is better. read more

This is a 3rd party Verizon, so stay away as that is not clear. I did not enjoy the upselling gimmicks with the rep or the attitude. I drove down the street to the actual Verizon on Hawthorne across from Del Amo, it is a large store and I had a way better experience. read more

Do not shop here!!! They will try to upsell you and lie about details to trick you into a sale. I brought my new phone to add onto a plan and they tried to tell me it was carrier locked. Took it to Best Buy to find out it wasn't, just as I had bought. Don't let them scam you! read more

This place is insane... I went in because I had one Internet box and wanted one additional Internet box; I ended up with five Internet boxes and a new phone, which I specifically had said multiple times on numerous separate occasions I did not want. It would be comical except I've had to spend 10+ hours over the course of 6 days either in store or on the phone with Verizon dealing with all of the problems this one store has caused me, including them disconnecting my actual phone so I couldn't use it for a day and a half. I would say this place is a joke, but even that seems too dignified for all of the mishaps. The issues are still not fully resolved, and I've yet to receive any sort of apology for the incredible amount of work they have created for me. And to top it all off, the most recent development is so hilariously reflective of how absolutely idiotic this entire experience has been, it is actually embarrassing. It's honestly pathetic that they don't even have the basic knowledge of their own services and have somehow put me through all of this chaos because of it. read more

Absolutely amazing service from Obed & Esmeralda. They were so flexible with their time, we had to stay past closing because our phones were taking long to process and they were so sweet and reassuring. Really appreciate them for answering so many questions that we had. They set us up with an amazing plan, set us up with a great plan, the value of service we are getting for the price is shockingly low which we appreciate. They helped us select our phones and our phone cases and we actually had fun talking to them. They were so generous with their time, effort, and communication. Thank you so much Obed & Esmeralda. read more

Esmeralda and Obed went above and beyond. I would not want to go to another phone service store. They set the standard so high for customer service and I would recommend them to anyone that may have phone troubles or are looking to get a new phone, internet, or anything Verizon related read more

This is the worst store I have ever been to! They cannot do simple refunds on an order if you buy something and want to return it. I upgraded and ordered an iPhone 15 Pro Max on Verizon's website and had the option to pick it up at this location. It was a free upgrade if you trade in your old phone with a 2 year contract. On 12/8 I pick it up, but decided I didn't want to keep it, so I returned it on 12/11 since there is a 30 day refund option. The store said I will get a full refund minus a $50 re-stocking fee. I assumed this was a done deal, but the store never completed the refund! On my next billing cycle it shows that I still have the phone and I didn't send in my current trade in phone, so Verizon bills me the full price for the phone. I return to the store in early January to get this settled, they said they will follow through and the refund will be applied in a couple days, but it never happens. I return to the store again and get sent on a wild goose chase trying to locate the manager that handles the PCH location and the Hawthorne Blvd location. I must of visited these 2 stores 6-8 times, not to mention calling Verizon's 611 and being on the phone for an average of 1-2 hours each phone call trying to just get a simple refund. I would've just called them so I don't waste my time driving to the stores, but when you call the store directly the call gets sent to a Verizon customer service center, not the actual store. I filed an incident report on 1/11 with Cam, the assistant manager. She said she will follow up as it will take a few business days for the refund to apply. The refund never happens and she never calls me back. I visit the store again a few days later and spoke with manager Esmeralda. She said it is out of their hands and I need to speak with Verizon 611 order support in order to resolve the refund issue. So I call 611 order support (for 2.5hrs), escalated the issue to a Verizon complaint manager, they called the store to sort out the issue. They told the store they are obligated to resolve issue since they accepted the phone for refund AND collected a re-stocking fee of $50. Esmeralda the manager finally work on it and my refund finally comes on 1/29. It should not take 2 months and 6-8 visits to a store (and hours on several phone calls) to get a refund when returning a product! Any other store will refund you instantly or within a day when you return a product. I should have known since this is a 3rd party store of Verizon and is independently owned/managed. I will never return to this store again! read more

Absolutely stay away from this location. I ordered my new phone online and called to verify that it was ready for pick up. They told me to come by in 10 minutes & it would be ready but I said I needed an hour and showed up an hour later. I get here and they won't give me my phone. They tried to get me to cancel my order and buy through them when my stuff was already paid for and set up. I called 611 in front of them and the guy tells me my phone is ready and they have to give it to me but won't. They did the same thing to the guy behind me. Scammers! read more

Corey at this store is very helpful. And pleasant to work with. He should be a manager. And deserves a raise. Thank you Corey.

Was having difficulty transferring data from my old to new phone due to a software issue. Julian was absolutely outstanding. He was so patient and understanding and quickly recognized the issue and worked it. Despite him being the only customer support and technician as other customers came in he was able to pleasantly greet everyone as they came through the door and was able to multi task and help everyone with limited waiting. He also looked at my current plan and offered information that would benefit our family plan. He was successful in completing the transfer. I am leaving as a very satisfied customer. He truly represented Verizon well as a professional. Much appreciated. Thank you Julian. read more

I really hope that Esmeralda's boss see this review! I was in there today with a couple of issues with my account. I would say that Esmeralda is the reason I am still a Verizon customer. Not only does she really understand all of the options that Verizon offers, she also understands what customers are looking for. She is kind, hard-working, knowledgeable, and she takes her time to really make sure the customer is satisfied. This store/Esmeralda gets a five star review. I would highly recommend anyone getting a phone or iPad to go see Esmeralda! read more

I went there with my stepmom, which is quite elderly and the employee was very patient and got us to the process nicely. Thanks, Brandon.

Terrible coverage! Dropped calls 90%! I can't use their awful service. I'm trying to find a reliable service in the Torrance area.

Esmeralda & Jeremy were outstanding with customer service. Both stayed after hours to finish to make sure the new phone was completely working and the data transfer was going to upload. The process took 90+ minutes but they solved a major headache read more

Verizon has the worst service! You will regret service with them. They make it impossible to cancel service and keep billing you after you cancel service. Customer service with pass you around and going in the store cannot help with disconnecting service. read more

DO NOT GO TO VICTRA!!!!!!!!!!! This place should be shut down for false advertising, business malpractice and general incompetence. There is hardly ever a manager working and you are sure to spend hours here waiting for the incompetent employees to figure out anything. Worst experience after 15 years with Verizon in multiple states. They completely lied and gave me a contract without allowing me to print and read it.....promised it was right and it was wrong and not what we discussed. Avoid this place and fire pablo read more

This store is in the business for quick sales, but not longterm customers. I upgraded two phones here and both times they tried to sell me all kinds of things, For example pure gear protector screen. I paid 65 dollars for it, but they promised it had warranty so I thought it would be worth it. It cracked within 2 months. Back to the store... the told me I have to fill out the forms online. Took a long time- had to pay 12.95 for shipping g .... And waited 2 weeks! In the store they told me they would help me to set it up. So went back to the store today. Nobody there during business hours. A Post-it said there out for lunch. Come back some time later for the later to tell me it would be a 30 dollar setup fee, to replace the screen. What kind of service is that? I also didn't realize this isn't a Verizon store. So if you have any billing questions... no good. Last time I was there a lady came in who had made an appt. They just let her wait, and didn't help her at all... read more

Wish I had read the reviews about this place before placing an order for pickup. I ordered a phone through Verizon online and had it shipped to this location. Received email verification stating my phone was ready. I went to the store at about 5:45 and was told by the rep it will take about 10 minutes for the safe to open. A couple of minutes later, he said that since his shift will be ending, the other rep will be helping me after she finished with her client. Waited about 45 minutes. Finally I asked her if I could just pick up my phone. Was told (again) that she had to open the safe which will take about 10 minutes. About 20 minutes later, I ask her again and she goes to the back. Comes back and tells me that Verizon canceled my order because the phone was held at this location over 3 days!! I ordered the phone 2 days before, I got the email notification on that day saying it was ready so the 3 days is an impossibility. She just said "sorry" (but not sorry) and that I should call *611 to resolve. I call 611 and they say that the phone should be there and that this store/rep had no reason not to give me the phone. The online rep just told me to go to the Hawthorne corporate store to resolve. I go to the Hawthorne store the next day and they told me that this store canceled my order and that I had to reorder the phone! Unbelievable - this lady just had no interest in doing her job and apparently was in a bad mood so she canceled my order and even turned away 2 other customers behind me saying that because she was working alone, she would not be able to get to them so they should make appointments to come back the next day. Mind you, there was still an hour before close. All in all, spent an hour+ at this location simply to have this person intentionally and without reason, cancel my order. read more

Do not go to this location. I went to this location to have my phone number activated on my new phone, and the guy could not do it. He charged me $40 and would not give me my money back. He sent me to the corporate Verizon store on Hawthorne Boulevard and they were able to do this for me. They even waived their $30 charge. They told me I should go back to the Verizon store on Pacific Coast Highway to get my money back. When I went to go get to get my 40.00 ,, he said he could not refund my money. I wish I could give this 0 stars. read more

I would actually give the 3720 PCH Torrance Verizon store an 11 if I could but give Verizon corporate a 2 because I tried and tried to use the website to no avail, then waited to do online chat with someone for over 20 min two different times, again no assistance. I even tried to book an appointment at the 21841 Hawthorne Blvd Torr to replace my broken iPhone that I pay insurance on, but the soonest I could get in was in the evening two days later. Thankfully I was able to get right into this Verizon authorised dealer store. These guys were knowledgeable, helpful and worked hard to get us the best deal possible on replacing my broken iPhone. The positive experience made us decide to go ahead and upgrade my husbands iPhone 6. We purchased the liquid glass and they assured/promised if anything happened to our screens bring it back and they'll take care of it - no problem! read more

This was some of the worst service ever, at around 6 pm! when I arrived at 6 PM appointment, they were with someone else and made me sit and completely ignored me. When I finally spoke up and said something about it, the only sales rep in the store, said "OK, you can go." it could make raise the question, "are you sure you really want to sell anything in this store?" I was made to feel as though I was an annoyance rather than a possibly paying customer. read more

I have been here a couple of times... The first time was to get a new phone and the 2nd time was to get a sim card for the replacement phone since the first one was defective (no fault of anyone at this location, just a problem with google). Both times the reps I worked with were extremely polite, knowledgeable, and generous. I feel like I can trust the guys at this place so I would return and recommend to others. read more

Went here yesterday to upgrade my phone. Was 11am. Sign on door said they open at 10am. Door was locked. Woman was inside, behind the counter on her phone texting. I knocked on glass, she looked up, saw me, then continued on her phone. This location lost my business for life.. went to Verizon in Redondo Beach instead and was helped immediately. read more

Great customer service experience! Aileen the representative that help me was amazing she went above and beyond to get me the phone that I wanted and told me about a Verizon loyalty promotion I had on my account that I didn't even know about. The associates here have integrity unlike others that I have came across! I appreciate y'all and I'll definitely be sending people your way! read more

How did I not know this location existed? I could've saved myself so many headaches had I known they were here! The reason why I have always dreaded going in for repairs, or any issue was because I always had a bad experience. So I would avoid having to go into a Verizon location. Well I had gotten a new phone and wanted a screen protector and new case. I walked in, was greeted by a very friendly staff member. He listened to what I was looking for and took the time to show me what they had and also gave me advise on what was good for my phone. They had a special going on so I ended up with a few accessories which I love all! I must say! I went to another location to see their selection of phone cases and was greeted but he looked more annoyed that I walked in and even more annoyed I was only there for a case. Do yourself a favor!!! Forget all other locations, come here where you will get amazing customer service! The 20+ years I've been with Verizon and buying accessories, (like screen protectors) I've never been offered for them to help me! Kudos to Chris who went above and beyond! Since this first time we went here we as a family have gone back twice and both times Chris has given us amazing customer service!! Great job! Thank you!!!! read more

Just left this particular Verizon store and the wait wasn't too long but there were a few customers in there with only one employee. Jeff was the employee and he greeted everyone, acknowledged everyone, and helped everyone efficiently. He got me out of there and answered all of my questions, as well as helping me get my phone back to working when even Apple support and Verizon support couldn't. Thank you so much Jeff ! You made my day! read more

I scheduled an appointment so I wouldn't have to wait. Who staffs a store with ONE employee? Wasn't greeted or apologized for the inconvenience and waited for about 20 minutes. Guess they don't need my business. Left and going to take my business to elsewhere. Disappointed. Here I was thinking their customer service was top notch from the previous reviews. What was the point again for making an appointment? Pointless! read more