Came here with a problem with my phone. I was punctual, and was helped by a gentle giant by the name of MAGUED. He was attentive, patient, and showed a sincere concern. He took care of my issue and gave me some recommendations for future products. Thank you so much for your help and kindness. read more

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You deleted my backup and everything on my old iPad at 12:15pm. You did not confirm the download on my replacement, refurbished iPad. At 12:50, you ran out in a panic with a "Release From Liability Form" (for lost data) for me to sign "AFTER" YOU REALIZED YOU HAD PERMANENTLY DELETED 20 gigs of backed up Data in the cloud and cleared my old iPad! I'm too old and tired to sue, but here is some advice. Make sure the replacement device has all the information BEFORE YOU DELETE A CUSTOMERS OLD DEVICE AND BACKUPS! Yes, I absolutely, positively know for a fact that I backed up my iPad the night before and that morning of, and both of those backups were deleted by the employee because, apparently , he forgot to turn off "FindMy" in the beginning, from what I could gather from overhead whispers! Years of work and photos, apps and passwords gone forever. Shame on you Apple Store! SMH , Shame on You! Oh, and don't tell people that they will get a 'new' replacement iPad with AppleCare when you clearly are using refurbished iPads that I can get on Amazon for $200.00 or less. I backed up my data after waiting a week because my original "refurbished"replacement iPad from here had faulty software last week. (Yes, I was told that AppleCare would provide a "new" unit upon failure, not an Asurion rebuilt junk or $200.00 Amazon Rebuild) They proudly showed me that it would be over $800.00 to get this refurbished junk when I had just seen one on Amazon hours earlier. I made the grevious mistake of trusting Apple Care and paying them for years only to get Asurion junk style rebuilt stuff that's $200.00 on Amazon! Never Again!!! It even comes in the same "Made in Vietnam" box that Amazon and Asurion both use, for 4 times the price! What a rip off AppleCare is. I would probably feel better if I lost my own data instead of paying people to lose it for me then treat me like a fool by bringing a Release Form AFTER deleting and losing my years of work. UPDATE: I did have a little bit of material saved on my iPhone but nowhere near the amount I lost! No where close. read more

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I am surprised with the low ratings for this Apple Store. This past week my iPhone 13 Pro started freezing and flashing. I was able to schedule an appointment at the Genius Bar after work. It was busy. I approached someone and he was able to Get me started until the tech came. Long story short, I was there 45 minutes with the technician because my phone was basically cooked. Fast forward to this morning I went back to purchase my new phone and the experience was great. Michael who worked sales on the floor was so knowledgeable and patient. Then Donovan helped me with my phone set up because after 3 days of continuous force restarts I was personally done. I had a really great experience and love my 17 pro as I type up this review read more

Wait times at this store is longer than usual. The store wasn't as busy customer wise, but wait times at these stores have always been long so be patient. Apple products have been more reliable than their competitors. They have a huge selection of models and prices. The only problem I have with Apple products is that the iOS upgrade option is a maximum of nine years before you end up buying a new computer. PC laptops have long usability than Apple MacBooks. read more

Apple Del Amo - Inside of store - Electronics Near Me - Torrance, California

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About five months ago my husband bought a new MacBook from Apple Del Amo, in the last month his charging cord stopped working. After trying and failing to figure out the problem at home. We went back to the store to see if they could fix it or if we would need to buy a new one. Once in the store we stood in line waiting to be helped. About a minute later someone came up to us and asked how they could assist. As we explained the situation, he pulled us aside to help. He informed us that we potentially had two options. 1) Wait for an appointment time to see if we had warranty coverage on the cord and see if they could give us a new one for free. 2) Buy a new cord for $50 and skip the wait. We decided to try the first option- see if we could replace it for free. Luckily for us, we only needed to wait 15 minutes for an appointment time. We were able to walk around the mall while we waited. Then made our way back to Apple when we got a text notification that someone was able to help us at their Genius Bar. After checking into our appointment with an employee at the front of the store, we sat at a table for no more than 5 minutes waiting. After about another 5-10 minutes we found out that the cord is in fact covered by the warranty and they even had one in stock! The whole experience was at most 45 minutes. I'm so grateful for everyone who helped us today. They gave us different options on how we wanted the experience to go and what would work best for us. I'm so impressed with how friendly and helpful everyone was at every step of our experience. As well as how quick the entire process took. Thank you Apple at Del Amo Mall! read more

Apple Del Amo - Front of the store - Electronics Near Me - Torrance, California

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The Apple Store is located at del amo shopping center, and it's relatively small in scale. They seemed busy and understaffed, and no staff members ever offered help for anything. I probably would like visiting other stores instead. read more

Apple Del Amo - Electronics Near Me - Torrance, California

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It's official this Apple is washed.... Cali style, your best friend when everything is good- you're spending money, life is good, happiness, until errrrhhht! There's a problem or hitch if just about any kind - setting up your new co, asking oesky questions they can't answer ..., you know- where YOURE THE PROBLEM .... Del amo Apple is the new, Manhattan Beach (mall) apple. They have too much business and can afford to be lazy. They can't answer some simple questions here and tell you to go research it... not- let's find somebody who can answer your question... or delving into your usage. I've been trying to give them the benefit but I'll be driving to Cerritos' for the good good. read more

Pathetic! I arrive at the mall 50 minutes before my appointment and I didn't know where the closest entrance was. Well, after calling apple and using the prompt to call the store the phone rang for like 20 minutes. I assume my call finally went to the main customer service line since nobody else was answering. They couldn't tell me what the closest entrance was. Now keep in mind I have a prosthetic so walking long distance can be a problem but after asking various people throughout the mall my 20 minute walk to the other side turned out to be being late 20 minutes. Longer story short.....the manager told me I had to wait 30-45 minutes! Wasted day trying to find the location and handicapped parking for a staff of 20 people who can't pick up the phone. BS at its finest. read more

The worst service There are plenty of staff members, and it isn't even busy--yet they still keep the customers waiting. The management is extremely poor. I will never use this service again. read more

I must have been wearing my cloak of invisibility when I went on April 13 or 14. Terrible service because there was no service. Workers on the floor that weren't actually with a customer were darting around looking busy while doing nothing. The selection was not searchable on the Apple site for availability/ in-stock of the item which is why I went in store. Finally blocked a non-working worker who said item could be ordered online and probably ship to store in about three weeks. Unfortunately, I'm somewhat locked in because everything family has is Apple. I see minimal value here as almost everything requires a different charger or adapter or cord...at high prices just because they can get more money. Every time I travel I seem to have four Apple devices with me (you don't want to do the $$$ math) and enough cords and accessories make me look like an electronics salesperson. p.s. This store is incredibly noisy, I mean louder than loud, but they can sell you AirPods with noise cancellation while you wait. read more

Daniel showed me how to get my 8mm old tapes into my mac air.Thank you. To start use the Apple usb to thunderbolt usbc. Others don't register in the machine. read more

Walked around the mall, saw Apple Store, and right then and there hubby said let's get new phones. Happy 40th anniversary to us. We needed cable so Jay gladly helped us, then he brought us to Brian who helped us get new phones. So it wouldn't take long for two of us, Brian asked David to help, so the transaction ran smoothly. Both the guys were amazing, helpful it getting things set up, then at the end before we traded and erased phones, Michael was there to help us if needed. It was fast smooth, and now I can play with my new phone while visiting friends and family. Thanks for all your her Apple del amo. Now back to Seattle read more

The employees here work very well together! I've purchased items from this Apple store multiple times throughout the years and have always experienced the best customer service. They've even gone out of their way to look at the prices at other stores for me, too (price differences due to county taxes). Love the free informational classes here, too! read more

I ordered new phone cases online and had a choice of either picking them up or having them shipped. Since we already have our new phones, we wanted cases ASAP. The store closest to us in Manhattan Beach would have had both cases available in 4 days, or available for pickup the next day at this location. I didn't know that this new Apple Store opened recently. It is on the main level of the Del Amo Mall across the Tesla showroom. We stopped in this morning and were greeted promptly and our order was ready for us. This store is spacious and beautiful. There were a lot of helpful sales associates ready and willing to answer questions too. read more

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I went to the Apple Store to have some settings changed so that my Tex messages wouldn't be showing up on my Laptop. I was Assigned to Austin and I can't speak highly enough about him. He fixed my issue with my laptop and was truly a pleasure to work with, and enjoyed talking to him. I will request him anytime I need help. Thanks again! read more

My mother in law, who is on my AT&T account, went here to purchase a new iPhone. She was buying outright, not financing. It took 2.5 hours. The associate who helped her literally invaded my privacy, as the AT&T account owner, and changed the security level of my AT&T account WITHOUT MY PERMISSION. I called the store to ask how this could happen. Despite them saying "we take privacy matters very seriously" they NEVER called me back, after saying they would. I literally tried calling this store non-stop for an hour. The phone hangs up on you somewhere between 3:40-3:50 in time. I called literally 18 times in a row. No one picked up or answered. There's no way to leave a message. Do yourself a favor and do not go to this store. Data transfer (my MIL Phone has 50Gb) doesn't take 2.5 hours, and doesn't require access to my AT&T account. There was ZERO reason for the associate to access my AT&T account. That person should be fired. There is ZERO accountability from management at the store. They do not care about privacy issues. DO NOT GO HERE. read more

Thank you, Annetta. Because of you, I was able to get in and out while having confidence in my purchase! It was the Thursday before Christmas, and the mall wasn't too chaotic but still busy. I was in between two Apple products and decided to visit this location since it was much closer. The moment I entered the store, Annetta welcomed me. After I walked around the store, she offered her help. I wasn't sure which color to choose, so I chose midnight instead of blue. I was stumbling and trying to access my phone, and Annetta was so patient with me. It was just one of those days where I was clumsier than usual. After processing my payment, I was on my way with my item nicely bagged up. I can visit a handful of Apple Stores, but I will make this my home store because of their top-notch customer service! Especially with the holidays, I appreciated the positive experience during such a crazy time! read more

I just wanted battery replacement, but they tried to upsell me. Needing new batteries for my Airpods, the Apple website asked me some questions, then provided me a quote of $49 and directed me to which Apple stores I could go. I made an appointment at the Del Amo mall store, and a fast-talking employee there named Aracely greeted me. I asked her to confirm the battery replacement price, and the conversation quickly turned to me buying new Airpods. I managed to interrupt her and asked if she could replace my batteries or not, as the website said I could. She said no, and I walked out. This was my first (and only) visit to this store. I've since bought some competitive earbuds, and glad I didn't give Apple my business, at least this time. Hopefully, it's just this particular store with this poor service. read more

My parents had such a pleasant experience at this Apple store that they told me to write a review on their behalf LOL. A huge thank you to Tee for helping my parents out yesterday! It sounds like you were incredibly patient and thorough in helping my dad get his new phone and watch set up. I think we all want the best for our parents and that includes the way they are treated by others. Thank you Tee for your kindness and excellent customer service! read more

Jason!!! Dude!!! Thank you for the great service !! I had a bad experience at another Apple location and I've been avoiding them like the plague ! But you've brought me back , Jason! Thank you for your superb service !! read more

The Apple Store is one of my favorite store because service is always excellent and friendly. They are so helpful and they display most everything in colors, styles, and models. I have been going to other Apple Stores and they are always consistent. read more

Finally an Apple Store in Torrance and close by. The new Apple Store recently opened at Del Amo Mall in Torrance it was long over due. The store is nicely decorated with all the new products and the tables with the products are basically the same as mostly all the Apple Stores. They had plenty of staff to help. Overall a nice Apple Store and staff. Will be back again. read more

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New Apple Del Amo Store, Pro's & Con's *****Pro's: FINALLY there's a APPLE STORE by my house. It's so near my place and it's only 8mins away. And it's so close by and I don't need to go to Manhattan Village or Los Cerritos Center. ***Con's: I'm hoping the store will be BIGGER like the other Apple Store in other malls. But it's a BIT SMALLER and it's feels cramped up inside when is busy, "like rush hour time or on the weekends." ***One more thing, is kinda of Dark like (DIM) inside of the New Apple Store and it's reminds me of the Old Abercrombie Store back in day. lol ,I think they need to change the lightning inside the store and add more lights to make it Brighter. *****Overall, I like the new layout of the New Apple Store and It's very modernized style. read more

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It was my first time trading my phone in through Apple, and the person who helped me Justin was very nice and helpful. He helped me set up my phone and my phone was taking long to load but he was so patient and kept checking on me while also helping other customers. read more

Another fantastic Apple store!! Pros -love the convenient location -friendly and helpful service -lots of product on display -lots of accessories available -located across from Tesla and next to Nordstrom Cons -not really a con, store size is a bit smaller but that's not a deal breaker read more

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Today I went to the new Del Amo Apple store because I needed help with my iPhone. I was helped so well and my phone works wonderfully again. They also have classes there. I will always have Apple iPhones! read more

New Apple Store at Del Amo Mall The new Apple Store at Del Amo is beautiful, clean, and organized. The layout feels modern and open, and it's nice to finally have a local Apple location in the South Bay that doesn't feel overcrowded the moment you walk in. Staff were friendly and welcoming, and I appreciated how quickly I was greeted and helped. I came in for [purchase / pickup / tech support -- choose one] and the process was smooth and efficient. The team seemed knowledgeable and patient, even with a busy flow of customers. Only note: it can get a little busy during peak hours, so booking an appointment or coming early definitely helps. Overall, great addition to the mall -- convenient, clean, and solid service. read more

If I could give zero stars, I would. I went in to get the battery replaced on my phone, since max capacity fell below 80%. The employee accepted my phone after running diagnostics and told me to come back in 45 mins to pick it up. When I came back, they told me they couldn't replace my battery, but that I didn't need to pay for anything. However, the technician broke my iPhone screen in the process and I was told that since my phone was out of warranty, they could not and would not fix it.. The only offer they could give is to credit me $120 towards a new phone. I didn't need an upgrade, Apple. I just needed you to fix what your employed technician broke. Not going to this location ever again, and if you're looking to service your phone, I'd suggest you look elsewhere. If this would have happened in Manhattan Beach, they would have fixed the screen. read more

Went to this brand new location to pick up my launch day iPhone 16 Pro. First in person Apple Store Launch Day (and Grand Opening). It was a little frantic upon approval bc there were lots of different ques. I just asked which line was for reserved pick up vs no reservations. Got into the correct line and waited towards the end of my appt time and then, pretty smooth sailing as the Apple Store employee helped 3 of us. I was first and he was able to get my reserved 16 Pro and purchased an Apple Silicone case to go with it using my Apple Card with Apple Pay. 3% back. Smooth experience and so glad that the new Apple Store in Del Amo. Bonus- Apple handed out Grand Opening Water Flasks with Apple Del Amo. Nice gift to commemorate the occasion. read more

Apple Del Amo - Grand opening and iPhone 16 Pro Launch Day - Electronics Near Me - Torrance, California

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Workers here are weird. They walk around and talk amongst themselves more than with customers. It's a bit off-putting. I only come here when I need a repair or help with something now. I never enter to just browse and shop like I use to. Apple needs to improve their training and customer service. read more

I been an Apple user since 1996. I had a horrible experience today. I was on hold in the store with a gov agency. They picked up and I walked 10 feet outside the store a d one of their undercover agents came over showed a badge I asked him if he was a cop and he told me to turn around and he cuffed me. I went in to buy 19.99 head phones when the agency answered I walked out the store maybe 10feet. He slapped cuffs on me. I said o man I came pay for these now. He said you made the choice. I said I know I accidentally walked out but I am here to buy these", here is my credit card. He didn't care. Handcuffed he took me into the back and then let me go. WTF was that. Because I needed headphones I returned to make the purchase. Avoid this store if you can. This was no way to treat me for a minor mistake. me. Oh well. read more

Service was amazing! Kudos to the techs, who seem to be treated well by the company. We will return.

Service is completely lacking care. Supervisor was shown I was sent to the store to return an order of a left earbud. Supervisor acted like this was so hard that they don't do online returns. Why not? Why not want someone to walk in your store?I know -lack of care and lack of service. Ya you know who you are. It was pathetic service and complete waste of time. read more

I had a really poor experience...the staff doesn't really listen to you. They pass you off to other team members and it adds to confusion. I don't think it's the staffs fault for this, this is how I'm sure some corporate team sets things up and why I try to avoid the store all together as much as possible. However, besides the set up of getting help in the store being..well...terrible...The employee helping me kept belittling me by saying I made a mistake by not telling them that I came in to get assistance with getting the screen protector onto my phone...it was just really unreasonable to say and off putting. I said it probably 5x too. I think the mistake was made with whoever greeted me in the front incorrectly informing who I was passed off to and then the employee I was passed to rushing to handle me while also checking out 3 other customers. Kinda feel bad for the employees working here. They seem stressed and overwhelmed. Just a suggestion for the team working but maybe slow down a little bit and help people one at a time and you could avoid extra work...and don't say off putting things? I don't feel like that's hard. **also incredibly important they "refunded" me $40 but then after processing the return the told me to contact apple support because they didn't know where my refund went** that's pretty shady business read more

My phone was having issues so I was here this afternoon.... had an appointment at 1pm to see an apple technician I got there the apple technician was a guy took forever to assist me ran diagnostics while assisting his customer his wife and kid showed up to his work while he was on shift and assisting me I was left unattended while my phone was left having problems....after waiting a really long time for him to come back he was rushing to get done troubleshooting my phone he did not thoroughly check what was wrong with my phone came with no solution as to what was wrong left us unattended yet again to get back to his wife and kid my phone issue was not resolve what a customer service they were suppose to help me but no his wife and kid showed up while his on shift and left me there to wait my time was wasted my phone issues was not resolve....the place was super loud we could barely hear each other talk. Oh and my time was wasted....manhattan village apple was never like .... Value wise my time coming there was wasted I feel like I was rush You do not value to give time for customers to explain what was happening with whatever device they are having issues instead you rush so you could continue doing whatever Yet you have lots of employees there that are not doing nothing but talk amongst each other while holding your tablets and standing there like trees Time is value more time with customers and a little less rushing them so you can continue doing nothing worthless piece of shits like you does not deserve a star...you need to value your customers time and not yours. I am never going back here ever again. Manhattan Village Apple store is better than this location and they handle customers better without being rush....but this place nooooo hell nooooo!! read more

Appointments are made to make customer wait for no reason. What is the point on making them

We booked a 11:30 appt for an iPad data save, but we thought it was 11:00 so we arrived early, checked in, and were told to wait. We were waiting until after 30 minutes of our appointment time, 12:00, and we had to call over someone to get helped. The girl we had immediately offered to wipe our iPad, then alternative solutions for recovery that we already tried, and eventually she referred us to a data recovery service not provided by Apple. We checked in early, waited 30 minutes overtime, and waited an hour total for a 2 minute conversation with nothing out of it. Seeing the Manhattan location's sense of urgency, we expected it would apply here. read more

Th most unprofessional low trained , rude people specially the girl with sunglasses , I could have left at 5 o'clock and fix my issue with at and T!! I needed the phone by tonight because of camera , I have an event tomorrow. They are very not knowledgeable and low trained with zero customer service who work in this store, they wasted two hours of my time , with misleading and wrong informations and at the end I wasn't able to get my new IPhone cause I had to go to AT and T from the beginning and they didn't say that and they could have let me know this two hours ago!! I was about to pass out from hunger at the store and after two hours they realize something t they should have told me at the beginning!!! read more

Sandy and Menesha were wonderful -- so kind, patient, and professional. I really appreciate everything you did to help me. Thank you!"

I came to the Apple Store with my grandfather from Poland, who doesn't speak English, to help him buy a new phone. Unfortunately, our experience was ruined by an incredibly rude and dismissive employee (Asian American woman, I think named Kristina). From the start, she was cold and unhelpful, no greeting, no patience, just a blunt "What do you want?" I explained our situation, but she mumbled unclear instructions and gave dismissive responses when I asked for clarification. She skipped over basic questions like color or storage. Instead, she immediately started pushing AppleCare and accessories. When I asked about the cost, she rattled off prices only to my grandfather, who she knew didn't understand English, and when I asked again, she just shoved her phone screen in his face. At that point, I had enough. I took my grandfather and left. The contrast between her and the other employees, who actually seemed friendly, was shocking. If you want good service, avoid Kristina at all costs! read more