Johnny was so attentive, so thoughtful, so conscious of the rush that he made so many moments matter to all of the guests he had to help (including myself) - as someone who has never damaged any of their Apple products until yesterday, I was so relieved at how easy it was to resolve my issue because of his help. Johnny is a star class act, & I hope if (but hopefully not) I need more assistance, I get even an ounce of help from an associate like Johnny - Greg read more

Huge huge shopping center. Please remember where you park. Big food court when you get hungry. Although there are rest areas, all were filled with people so no place to rest up. All the major retailers are here. So plenty of selection. read more

I had a negative experience with an associate named Cassandra. While waiting for assistance, I observed her being short and rude to multiple customers who asked questions. When an older Black woman came in after receiving a text that her phone was ready for pickup, Cassandra responded rudely with "who told you that." When it was my turn, Cassandra walked past me to help the customer behind me. I had to redirect her and let her know I was waiting as well. She was rude to me also. Overall the tone was dismissive and unprofessional, regardless of how busy the store was. I wanted to bring this to your attention because it affected my experience and the experience of other customers read more

Apple Camp's Super Hero event was fantastic! The instructors were friendly and super helpful with the kids. Everyone had a blast from start to finish. We'll definitely join again next time. P.S : Kids received tshirt from the event read more

Apple Del Amo - Electronics Near Me - Torrance, California

Apple Del Amo is Temporarily Closed from water damage and is leaking from the roof because I think because of the rain in the past week or the store upstairs store is have remodeling from leaking! read more

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Went in to pick up a Mac mini that was ordered three months prior and ready for pick up. Pro tip go at night avoid some crowds typically several employees Not really doing anything and just kind of hanging out as there are less customers at night. Headed to the back for the pickup area They asked for the email or the text message and then that's supposed to bring up the ability to scan a barcode on their phone but if that doesn't work you give them the order number for the pickup and you pull up a seat and wait. All in all employees easy to deal with very relaxed and process goes pretty smoothly especially since I paid in advance. In and out within 10 to 15 minutes. Careful with ordering the high end Mac computers as the RAM and chips as well as processors are in short supply due to AI and you will have to wait several months no matter how much you spend. read more

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Easy to make the appointment online. Explained that it wasn't for a problem with my iPhone but wanted a tutorial on the use of the camera. Arrived slightly ahead of my appointment and checked in. I was told to have a seat at a table in the back and to wait. Interesting enough, there were employees collected and chatting. 20 mins later, I was assisted. He was very knowledgeable and helpful. Very beautiful store with lots of people. Ok, bye. read more

Apple Del Amo - Lots of people in the store. - Electronics Near Me - Torrance, California

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Came here with a problem with my phone. I was punctual, and was helped by a gentle giant by the name of MAGUED. He was attentive, patient, and showed a sincere concern. He took care of my issue and gave me some recommendations for future products. Thank you so much for your help and kindness. read more

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Came in to replace a cracked iPhone screen. Was given a time to return and had to wait another half hour as service had not been completed. For a store with so many employees walking around and asking what I was at the store for, you'd think the work could have been completed on time read more

If I could only give half of a star, I would. The location is the worst one I've ever been to. There is no logistical sign in, you have to walk around, begging attention from an employee in order to acquire assistance. It's completely disorganized. Even despite having an appointment, I waited so long to receive help with my son's phone. Even though I live close to this location, I will go to the one in Manhattan Beach instead where there is organization and clarity. read more

About five months ago my husband bought a new MacBook from Apple Del Amo, in the last month his charging cord stopped working. After trying and failing to figure out the problem at home. We went back to the store to see if they could fix it or if we would need to buy a new one. Once in the store we stood in line waiting to be helped. About a minute later someone came up to us and asked how they could assist. As we explained the situation, he pulled us aside to help. He informed us that we potentially had two options. 1) Wait for an appointment time to see if we had warranty coverage on the cord and see if they could give us a new one for free. 2) Buy a new cord for $50 and skip the wait. We decided to try the first option- see if we could replace it for free. Luckily for us, we only needed to wait 15 minutes for an appointment time. We were able to walk around the mall while we waited. Then made our way back to Apple when we got a text notification that someone was able to help us at their Genius Bar. After checking into our appointment with an employee at the front of the store, we sat at a table for no more than 5 minutes waiting. After about another 5-10 minutes we found out that the cord is in fact covered by the warranty and they even had one in stock! The whole experience was at most 45 minutes. I'm so grateful for everyone who helped us today. They gave us different options on how we wanted the experience to go and what would work best for us. I'm so impressed with how friendly and helpful everyone was at every step of our experience. As well as how quick the entire process took. Thank you Apple at Del Amo Mall! read more

Apple Del Amo - Front of the store - Electronics Near Me - Torrance, California

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Wait times at this store is longer than usual. The store wasn't as busy customer wise, but wait times at these stores have always been long so be patient. Apple products have been more reliable than their competitors. They have a huge selection of models and prices. The only problem I have with Apple products is that the iOS upgrade option is a maximum of nine years before you end up buying a new computer. PC laptops have long usability than Apple MacBooks. read more

Apple Del Amo - Inside of store - Electronics Near Me - Torrance, California

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I initially ordered my iPhone 18 Pro Max online for delivery because I'm an introvert and honestly get overwhelmed in stores. However, I saw the option for in-store pickup and figured I'd be in and out pretty quickly, so I cancelled my original order and decided to pick it up at the Apple Store at Del Amo Mall instead. This was my very first time visiting an Apple Store, and unfortunately, the experience was a little disappointing. I can't remember the name of the employee who helped me, but he kept pushing AppleCare, accessories, and other add-ons. I understand that it's part of his job to offer these things, so I politely declined and didn't really think much of it. What gave me the ick was when he said something along the lines of, "Well, okay, be careful. I don't want you coming back into the store." I found that comment unnecessary and a little off-putting. I understand wanting customers to protect their phones, but there are better ways to say that without making the interaction feel awkward. He also handed me my phone without a bag, while I noticed other customers receiving bags. I know it might seem like a small thing, but combined with the rest of the interaction, it just made the whole experience feel a little odd. He didn't even thank me for coming in, which I thought was another strange part of the interaction. Overall, I left feeling a little disappointed, especially since this was my first visit to an Apple Store. I hope Apple can provide better customer service training so customers feel welcomed and respected, even when they politely decline additional products. I was simply there to pick up my phone, and I wish the experience had been a little more pleasant. read more

I am surprised with the low ratings for this Apple Store. This past week my iPhone 13 Pro started freezing and flashing. I was able to schedule an appointment at the Genius Bar after work. It was busy. I approached someone and he was able to Get me started until the tech came. Long story short, I was there 45 minutes with the technician because my phone was basically cooked. Fast forward to this morning I went back to purchase my new phone and the experience was great. Michael who worked sales on the floor was so knowledgeable and patient. Then Donovan helped me with my phone set up because after 3 days of continuous force restarts I was personally done. I had a really great experience and love my 17 pro as I type up this review read more

Waited 20 minutes and left. Had an appointment to get my battery changed. Got there 10 minutes early. Waited additional 10 minutes after the appointment time without being seen by a representative except for being checked in. Did not bode well. Heard another customer complaining about waiting as well while I was there so - bye-bye! Some of the Apple reps did not seem to really give a crap about the customers. read more

3 employees standing around and I had to drag one over to me in order to buy . Would not recommend this place.

The Apple Store is located at del amo shopping center, and it's relatively small in scale. They seemed busy and understaffed, and no staff members ever offered help for anything. I probably would like visiting other stores instead. read more

Apple Del Amo - Electronics Near Me - Torrance, California

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You deleted my backup and everything on my old iPad at 12:15pm. You did not confirm the download on my replacement, refurbished iPad. At 12:50, you ran out in a panic with a "Release From Liability Form" (for lost data) for me to sign "AFTER" YOU REALIZED YOU HAD PERMANENTLY DELETED 20 gigs of backed up Data in the cloud and cleared my old iPad! I'm too old and tired to sue, but here is some advice. Make sure the replacement device has all the information BEFORE YOU DELETE A CUSTOMERS OLD DEVICE AND BACKUPS! Yes, I absolutely, positively know for a fact that I backed up my iPad the night before and that morning of, and both of those backups were deleted by the employee because, apparently , he forgot to turn off "FindMy" in the beginning, from what I could gather from overhead whispers! Years of work and photos, apps and passwords gone forever. Shame on you Apple Store! SMH , Shame on You! Oh, and don't tell people that they will get a 'new' replacement iPad with AppleCare when you clearly are using refurbished iPads that I can get on Amazon for $200.00 or less. I backed up my data after waiting a week because my original "refurbished"replacement iPad from here had faulty software last week. (Yes, I was told that AppleCare would provide a "new" unit upon failure, not an Asurion rebuilt junk or $200.00 Amazon Rebuild) They proudly showed me that it would be over $800.00 to get this refurbished junk when I had just seen one on Amazon hours earlier. I made the grevious mistake of trusting Apple Care and paying them for years only to get Asurion junk style rebuilt stuff that's $200.00 on Amazon! Never Again!!! It even comes in the same "Made in Vietnam" box that Amazon and Asurion both use, for 4 times the price! What a rip off AppleCare is. I would probably feel better if I lost my own data instead of paying people to lose it for me then treat me like a fool by bringing a Release Form AFTER deleting and losing my years of work. UPDATE: I did have a little bit of material saved on my iPhone but nowhere near the amount I lost! No where close. read more

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Seeing employee after employee walked by me been waiting for my phone for 20 minutes to be picked up. This is ridiculous! Whenever you call Apple, they're always concerned on how you treat the employees but bought about how the employees treat the people! Apple sucks read more

I spent two hours trying(?) to purchase an Apple Watch. Apparently, a $1,000 purchase isn't enough to get their attention--and apparently even less attention after the purchase. I only owned a few Apple shares, but I'll be selling them tomorrow. read more

Worst place ever. Made u wait 30 mins to tell u they can't do a battery service. Should hav told you that when I walked in

It's official this Apple is washed.... Cali style, your best friend when everything is good- you're spending money, life is good, happiness, until errrrhhht! There's a problem or hitch if just about any kind - setting up your new co, asking oesky questions they can't answer ..., you know- where YOURE THE PROBLEM .... Del amo Apple is the new, Manhattan Beach (mall) apple. They have too much business and can afford to be lazy. They can't answer some simple questions here and tell you to go research it... not- let's find somebody who can answer your question... or delving into your usage. I've been trying to give them the benefit but I'll be driving to Cerritos' for the good good. read more

Zach and Dimas were genuinely so helpful when my work computer broke and i was panicking. They made something so stressful such a great experience and fixed my problem right away. read more

Walked around the mall, saw Apple Store, and right then and there hubby said let's get new phones. Happy 40th anniversary to us. We needed cable so Jay gladly helped us, then he brought us to Brian who helped us get new phones. So it wouldn't take long for two of us, Brian asked David to help, so the transaction ran smoothly. Both the guys were amazing, helpful it getting things set up, then at the end before we traded and erased phones, Michael was there to help us if needed. It was fast smooth, and now I can play with my new phone while visiting friends and family. Thanks for all your her Apple del amo. Now back to Seattle read more

The employees here work very well together! I've purchased items from this Apple store multiple times throughout the years and have always experienced the best customer service. They've even gone out of their way to look at the prices at other stores for me, too (price differences due to county taxes). Love the free informational classes here, too! read more

I ordered new phone cases online and had a choice of either picking them up or having them shipped. Since we already have our new phones, we wanted cases ASAP. The store closest to us in Manhattan Beach would have had both cases available in 4 days, or available for pickup the next day at this location. I didn't know that this new Apple Store opened recently. It is on the main level of the Del Amo Mall across the Tesla showroom. We stopped in this morning and were greeted promptly and our order was ready for us. This store is spacious and beautiful. There were a lot of helpful sales associates ready and willing to answer questions too. read more

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The worst service There are plenty of staff members, and it isn't even busy--yet they still keep the customers waiting. The management is extremely poor. I will never use this service again. read more

Thank you, Annetta. Because of you, I was able to get in and out while having confidence in my purchase! It was the Thursday before Christmas, and the mall wasn't too chaotic but still busy. I was in between two Apple products and decided to visit this location since it was much closer. The moment I entered the store, Annetta welcomed me. After I walked around the store, she offered her help. I wasn't sure which color to choose, so I chose midnight instead of blue. I was stumbling and trying to access my phone, and Annetta was so patient with me. It was just one of those days where I was clumsier than usual. After processing my payment, I was on my way with my item nicely bagged up. I can visit a handful of Apple Stores, but I will make this my home store because of their top-notch customer service! Especially with the holidays, I appreciated the positive experience during such a crazy time! read more

I just wanted battery replacement, but they tried to upsell me. Needing new batteries for my Airpods, the Apple website asked me some questions, then provided me a quote of $49 and directed me to which Apple stores I could go. I made an appointment at the Del Amo mall store, and a fast-talking employee there named Aracely greeted me. I asked her to confirm the battery replacement price, and the conversation quickly turned to me buying new Airpods. I managed to interrupt her and asked if she could replace my batteries or not, as the website said I could. She said no, and I walked out. This was my first (and only) visit to this store. I've since bought some competitive earbuds, and glad I didn't give Apple my business, at least this time. Hopefully, it's just this particular store with this poor service. read more

Pathetic! I arrive at the mall 50 minutes before my appointment and I didn't know where the closest entrance was. Well, after calling apple and using the prompt to call the store the phone rang for like 20 minutes. I assume my call finally went to the main customer service line since nobody else was answering. They couldn't tell me what the closest entrance was. Now keep in mind I have a prosthetic so walking long distance can be a problem but after asking various people throughout the mall my 20 minute walk to the other side turned out to be being late 20 minutes. Longer story short.....the manager told me I had to wait 30-45 minutes! Wasted day trying to find the location and handicapped parking for a staff of 20 people who can't pick up the phone. BS at its finest. read more

Jason!!! Dude!!! Thank you for the great service !! I had a bad experience at another Apple location and I've been avoiding them like the plague ! But you've brought me back , Jason! Thank you for your superb service !! read more

The Apple Store is one of my favorite store because service is always excellent and friendly. They are so helpful and they display most everything in colors, styles, and models. I have been going to other Apple Stores and they are always consistent. read more

My parents had such a pleasant experience at this Apple store that they told me to write a review on their behalf LOL. A huge thank you to Tee for helping my parents out yesterday! It sounds like you were incredibly patient and thorough in helping my dad get his new phone and watch set up. I think we all want the best for our parents and that includes the way they are treated by others. Thank you Tee for your kindness and excellent customer service! read more

I went to the Apple Store to have some settings changed so that my Tex messages wouldn't be showing up on my Laptop. I was Assigned to Austin and I can't speak highly enough about him. He fixed my issue with my laptop and was truly a pleasure to work with, and enjoyed talking to him. I will request him anytime I need help. Thanks again! read more

Daniel showed me how to get my 8mm old tapes into my mac air.Thank you. To start use the Apple usb to thunderbolt usbc. Others don't register in the machine. read more

Finally an Apple Store in Torrance and close by. The new Apple Store recently opened at Del Amo Mall in Torrance it was long over due. The store is nicely decorated with all the new products and the tables with the products are basically the same as mostly all the Apple Stores. They had plenty of staff to help. Overall a nice Apple Store and staff. Will be back again. read more

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Anthony was very helpful, explaining and giving good advice of how to solve my problem. Unfortunately, I cannot say the same about some other staff there, they are rude and very unprofessional. So, the 5 stars is for Anthony, by the way he's only a part time worker. Thank you. read more

Another fantastic Apple store!! Pros -love the convenient location -friendly and helpful service -lots of product on display -lots of accessories available -located across from Tesla and next to Nordstrom Cons -not really a con, store size is a bit smaller but that's not a deal breaker read more

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It was my first time trading my phone in through Apple, and the person who helped me Justin was very nice and helpful. He helped me set up my phone and my phone was taking long to load but he was so patient and kept checking on me while also helping other customers. read more

My mother in law, who is on my AT&T account, went here to purchase a new iPhone. She was buying outright, not financing. It took 2.5 hours. The associate who helped her literally invaded my privacy, as the AT&T account owner, and changed the security level of my AT&T account WITHOUT MY PERMISSION. I called the store to ask how this could happen. Despite them saying "we take privacy matters very seriously" they NEVER called me back, after saying they would. I literally tried calling this store non-stop for an hour. The phone hangs up on you somewhere between 3:40-3:50 in time. I called literally 18 times in a row. No one picked up or answered. There's no way to leave a message. Do yourself a favor and do not go to this store. Data transfer (my MIL Phone has 50Gb) doesn't take 2.5 hours, and doesn't require access to my AT&T account. There was ZERO reason for the associate to access my AT&T account. That person should be fired. There is ZERO accountability from management at the store. They do not care about privacy issues. DO NOT GO HERE. read more