Work stoppage due to printer malfunction is annoying. Customer service at Total Office Support make it bearable. My printer was made operable within the time stated and for a cost much less than I expectd. read more

They helped big time when it came to printing and staff was very nice and professional.

The service was courteous. The work was fast. My problem was solved. The guys were honest, letting me know that they could not replicate an issue and not charging me anything for that. They still made recommendations regarding the concern. I had a different problem that they solved. So, I would go to these guys again and highly recommend them based on my experience. Plus, I love supporting small businesses. read more

Needed help fixing my printer and found this amazing place! Super helpful, will be back for sure!

I got this place recommended by a friend and I absolutely love them! I won't go anywhere else, I highly recommend!! And the staff is super helpful and friendly! read more

Staff are very kind and professional helpful, honest, conscientious. They repaired my HP Office Jet Pro printer perfectly. I am very happy to solve my printer issues. read more

Steve was awesome! My desktop computer suddenly broke, so I found this company in Yelp and gave them a call. Steve was very friendly and checked my computer right away. He quickly identified the issue and explained exactly what needed to be done. Their specialty is networking and printers, and I'd definitely come back to this company for our future office needs. read more

Very friendly and attentive, a good experience , Very helpful, I'm grateful , good atention.

I found the name of Total Office Support store from Brother official web site because I wanted a reputable place to take my printer to be fixed. Both Mr John and Mr Steve provided a great customer service. I was happy to know unless the printer was fixed during the diagnosis, they would be no charge. Also my printer needed a new part to be fixed so I received a call prior to ordering it so I was able to make a decision. I highly recommend this business because it is hard to find a place to provide honest repair options . read more

Friendly and honest staff! They quickly diagnosed that the issue was not with my Brother MFC, but with the toner I'd installed. They didn't charge for service. I will definitely return if I have issues in the future. read more

This place is extremely good and very skilled. I dropped of my office Brother printer that had been giving me problems for months. Before I brought it in I tried to troubleshoot it myself for weeks. Once I brought it in they recognized the problem and fixed it within 24 hours. Working perfect since. Next I had an office Xerox that stopped working. They came to my office to check it out and then fixed that one too. In less than an hour! Thank you for your great work Steve, the other techs and the nice office receptionist. My boss was very happy with the fast and skilled service. Definitely recommend if you are in need for printer repair. I will without a doubt use them again when in need of these services. read more

David and Steve are awesome! I've worked at a lot of office and I've had a lot of IT guys, from in house to just someone you call and Total Office Support is by FAR the best. They take care of everything and anytime there is an issue, they're just a phone call/email away. They take care of everything, the computers, the phones, the printers, toners... they do it all. I would highly recommend them. read more

I would like to recommend and commend the outstanding Warranty Service that I received from Steve and his entire staff at Total Office Support. Steve, Jonathan, and Jose were spectacular. I had just purchased a new Brother HLL-6400DWT Printer from a vendor named California Displays. I received the product new on June 5th, 2020 and about 1 week later, I had an issue arise where I was getting wrinkles on my legal sized printed paper. I immediately called Total Office Support and spoke to Jonathan and Jose. They gave me an option; you can return it to the original seller and just get a new one since it is only 1 week old or we can place it under the Brother warranty and get it fixed for you right away. I advised Jonathan and Jose that I need the printer right away and that returning and getting a new one again would probably take another 2 weeks, so I just wanted to get it repaired under the Brother Warranty. Jonathan further explained that Brother had issued an updated Fuser unit for this particular model just recently and that Brother was aware of the issue and issued a Service bulletin to all Authorized Brother Service Centers and he shared that he had the new updated one in stock! Fabulous. Jose, the technician got it all completed within 4 hours! I am an extremely busy Loan Signing Agent and I rely on my printer for my business. I want to thank everyone at Total Office Support for their great Customer Service and assistance. I have used them before in the past and they have always provided honest and great Service. Thank you Total Office Support. read more

Bad service , buyer be aware! Not worth even one star. Worst company to deal with. Not even returning calls.

I came in last minute December 24th looking to buy a printer, they were kind enough to keep the store open for me and sell me a printer that I needed, I can't recommend this place enough, excellent service awesome staff and very understanding, I really appreciate how they went out of their way to help me. thank you guys so much. read more

I had my Samsung copier cleaned and adjusted. Unfortunately the technician accidentally dented one of the toner drums. He said it was his fault and he would replace it. When he came back to replace the drum that he dented he stated it would be an additional $70. I will never use these guys again. read more

What can I say about this company that has not already been said? Well, for starters let me just say I would just go here for the customer service to start with. Nothing like walking through a door and finding many happy faces, and those happy faces belong to people that actually listen to you and have a sense of humor and appreciate your business. I found this little gem based on yelp reviews and am so happy that this was the business that I chose to patronize and I have now had 3 different situations with 3 different products handled. I have brought in two laptops and one seagate drive. Two pooped out on me and Steve was able to attain all the information off of said electronic devices and the other laptop just needed some malware wiped off of it. Today I just dropped off another item for them to look at. This place is not only affordable they are very efficient and know their stuff. This is a place you can trust to fix it and not take advantage of you. Let me put it this way I would drive out of my way to take my electronics to be looked at here. Once you find a place this good you will not do business anywhere else and if you do attempt to find another place you will hold them to this business as the standard and I have a feeling other places will fall short EVERY TIME! And we know my review is not finished until I address the parking which is not bad at all. Easy to get in and out of the parking area even with all of the other businesses in this area. read more

We have been using Total Office Support for what seems like forever now, in actuality its been a little over 2 years, but what I like the most about them is their customer service. I have taken a couple of my "smaller" office printers to them to get serviced, and was so impressed with the, "ya, we can take care of this for you" attitude, we decided to have them come look at our larger office copier. They gave me a great price for "regular" service, and we've been with them ever since. On more than one occasion we've had our printer jam or fail in the middle of a HUGE project, and the team at Total Office has come through with flying colors to repair the machine as fast as humanly possible! I would recommend them to anyone I know that has a business machine, get the service plan, it's worth it! read more

I am extremely pleased with the service and technical expertise that this company exhibits. Earlier this year, I had my old Samsung Laser Printer overhauled and I have never has any problems with it except to add paper. The overhaul price was very affordable. Today, I went back to buy a Brother Toner Cartridge for main printer. Kim, the office person, researched the availability and prices, once I provided the model number. Kim then selected the lowest price for best performing toner based on experience. I was then provided with a demonstration on the proper way to install the toner. I got a demonstration. Not too many places will do that for you. This place will be my first choice for my office support needs. I would gladly recommend this place to my friends and family. read more

This is the only place I go when I need a new printer, toner, ink, servicing, or help with networking. They are the very best.

I have to start off by saying that I hardly ever write a review (good or bad). I felt compelled to write this one because Steve and his crew are THAT good! I started working with them about 4 years ago when I was hired at the place I work at, and everything has been going smoothly since. We are a small company (that is luckily a few doors down from their office) that needs tech support intermittently and Total Office Support is VERY responsive to our needs. They have helped our office with very difficult networking issues, all the way down to the simplest outlook workarounds and printer needs. They have even helped individual employees with their own personal laptop issues as well and have always charged VERY reasonable prices. I find it very frustrating that in today's world it is very difficult to find any service that is competent, prompt, courteous, honest - you get the picture. Well, we have all been very impressed with Total Office Support. They are all of the above and more. As long as they are around, my company will go to no one else. When we walk into their office, it's like we walked into a room full of our friends! They are quick on their feet, courteous, and provide excellent service. Needless to say, I am happy to recommend them to any business, or private consumer with ANY type of office support needs! read more

Best experience I've ever had with any service company. Incredible organization that is dedicated and committed to provide sales, service and follow-up. Total Office Support has developed a model for continued success. Respectfully, Rick Andersen read more

Great place for some affordable ink! I'm a mommy of two which means I print lots of pictures and ran out of ink quickly! These guys always have the stuff I need! Plus they are very friendly & knowledgeable! read more

Our office had an issue with our copier, we called Total Office Support, and they had a technician here within a couple hours. This company is efficient and easy to work with! Would definitely recommend! read more

Steve came out to my house today and fixed all the messes that Geek Squad guys made on my computer. I am very pleased with the work done by this business and the price charged was very reasonable read more

Called to request service on my disfunctional printer. Jonathan answered the phone and was super helpful he was able to get a technician out to my house the same day. The tech was able to fix my silly issue and explained how to resolve my problem in the future should it happen again. It was a sure pleasure to have this company out and help me in my time of need. In the future I will call them should the need arrives for any of my computer networking and printer needs. Thanks Total Office you guys were great. read more

I can only speak for their printer ink. Do NOT buy the "compatible" ink cartridges!! They are crap. The first set I had pooped out after 5 copies. I returned them. Total Office support assured me that it was a fluke and talked me into exchanging them. The second set was even worse! At the end of the day, I had to visit their store 4 times and ended up with manufacturer's ink jets that weren't any cheaper than if I'd gone to Staples! In other words, a major hassle. NO! read more

Since the business owner actually CALLED me after I posted this review, I'll be more specific as to WHY I'm giving them 2 stars: Firstly, before I took my computer in I had an extensive phone conversation with the younger man that answers most of the phone calls- his name eludes me. I told him the situation with my computer, and I was told that my computer would be done in 24 hours since my procedure was relatively simple. Given the fact that I had called other places who made no such promises, I decided to take it to THEM, because I had a job interview (for a job that I really wanted) in two days and really needed my references and letters of recommendation. However, after I left I was told that indeed wasn't the case, and that the tech wasn't even going to be able to LOOK at it in 2 days. So, I had to go into my interview with NO documents that would have helped me get the job, and I had to sheepishly explain the situation to my prospective employer.....a fact that that I can't imagine made me look good. For me, this is HUGE. You don't tell someone that their issue will be taken care in 24 hours and then call them back, renege, and expect a glowing review, but apparently at Total Office Support, they do. I own my own business on the side, and I would NEVER, EVER make promises I can't keep and then expect the customer to be okay with that. Doing that just shows your arrogance and lack of professionalism. I picked them because of the promised 24 turnaround time, so not getting what I was promised is BIG. The technician, Steve, was rude......let me explain. While I had been forced to wait additional time with no explanation whatsoever, when he finally called me he told me he had run out of room for my data. Okay. While I was racking my brain trying to figure out how to best handle the situation without spending a great deal of money, he then says, "Well, the data WILL be on the drive so you can get it at a later time." What?! Why am I paying you if you're not going to do what I want?! What a ridiculous suggestion. He then tried to sell me an overpriced drive that I didn't want to buy because I was unemployed, and after that he was full of attitude....there is a lot of arrogance and ego there that made him unpleasant to deal with. However, to be fair, the other young man that answered the phone was always kind and courteous, even if he did keep be waiting all day before getting back to me. There you go Steve (and everyone else)- a full explanation of my experience. Like I said, it's very unprofessional to not do what you initially say you are going to do, especially without any explanation whatsoever. I won't be back. EVER. read more

Total office support is exactly that! TOTALLY great service!! From the time I walked in and by the time I left, i was given the greatest customer service, honest opinions, and such a timely repair I didn't have to wait a week for my computer to be repaired- I picked it up the very next day! Not only will I definitely go back to total office support for any of my repair needs, I feel 100% comfortable with just simply calling and bugging them for any questions I have in the future! Thank you again Jonathon! read more

Fantastic service that unparalleled by their exception customer service. Very efficient and friendly staff. Will always inquire when I need servicing for my office equipment. Definitely recommend! read more

Total Office Support has helped us with smaller issues in the past with our printer. They've always been super helpful and friendly. Recently we moved our business to a larger facility and we hired them to be our IT people and also help us find a new printer for the office. Steve has been there for every single step and he has the most professional, easy to talk to demeanor. Moving a business is extremely stressful and Steve worked around our schedule and was there when we needed him and got us up and running. Can't say enough about Steve and his company. Looking forward to a long relationship with Total Office Support! read more

Extremely efficient and Helpful, thank you so much. I got a consultation and by the end of it they managed to help me enough that I understood what other repair shops weren't telling me. read more

I use to think that I had to go to Best Buy or Office Depot when I needed a printer, but then a friend referred me to Total Office Support. They helped me pick out the right printer/copier/fax machine for what I needed in my home office. They are also a great source for printer ink, paper and other office supplies. I'm so glad I found them. read more

I have used Total Office Support for many years. First for supplies, then service contract and recently purchasing a new copier. Not at any point did I feel any pressure from them to do anything unnecessary. They are very upfront and honest which made me feel comfortable. Everyone there is super friendly and they truly do stand by their products and service. They have gone above and beyond for my company on numerous occasions. read more

Asked them for a quote regarding fixing my printer. Although they don't provide this service, they were very helpful helping me find the right person to do it. Thank you. I'm sure their services are great in person as well. Recommended. read more

5 or so years ago I had invested almost $1000 in a color printer that has had a good run. Recently, it had a problem that according to the manufacturer's site equated to "significant repair needed." I found Total Office Support on Yelp and true to other reviews they were very professional. Points that I will add is they offer onsite services (which was nice as my printer is large and heavy) and they also were pretty creative. After quoting me an estimate for what we suspected was the issue (dead laser unit) another problem emerged and they found a very creative way around it. I received regular check-in calls to keep me up to date and found them to be very straightforward and enjoyable to work with. read more

Total Office Support in Torrance CA are what I would call Special Forces for copiers as to knowing how they (should) interface properly with your computer. After several attempts with others, that identify themselves as self anointed genius's and or geeks (4 attempts in total); Total Office Support, specifically Steve, after a thorough investigation caused my Automatic Data Feed (ADF) function to work properly. This allows me to operate 3 like brother copiers and saves me from having to buy new one(s). I will remember to buy my ink from them in the future. This is really cool for me, as their office is practically next door to me. read more

These guys got the best prices on ink and toner in town. I have purchased a printer and all my ink and toner for my Union here. Quality product at reasonable prices! read more

We needed some standard maintenance done on a machine that my predecessor had not taken very good care of. They cleaned and put in a new maintenance kit for me in under an hour. He even took extra time to show me how to care for it better in the future, and specific things to look out for in our machine. There was an error message and a glitch in one of our trays that I had been told would be there forever- totally fixed! Same day service- no complaints. read more