Absolutely ridiculous return process. I walked in to return equipment and was told I had to wait in an 8-person line just to hand it over, yet apparently UPS can accept the same equipment as a simple drop-off with no issue. Makes no sense and shows how poorly Spectrum runs this system. The employee, however, was polite, helpful, and gave good solutions to work around the process. So this is 1 star for Spectrum's operation and 5 stars for the employee just doing their job professionally. read more

Employee Shannon was completely disrespectful to me and was out of line. When I was number 1 in line I walked up to the 2-3 employees who didn't have any customers. Shannon told me that I had to wait my turn. I told her I was number one in line and just waited 2 hours. She then started arguing with me and gave me a dirty look. I had to make it clear that I wasn't arguing because she was very hostile to me. There were also a few other employees who had just opened up, one staring down at paperwork not helping. There was no sense of urgency even though there was upwards of 20 people waiting. read more

Absolutely outrageous experience with Spectrum. They sent me equipment that I never ordered for a service I never even signed up for. I returned the equipment, yet somehow I later received a collections bill for $190. I should never have been charged in the first place, let alone have something sent to collections for a service I did not order. This has been incredibly frustrating and unacceptable. After this experience, I will never use Spectrum and absolutely cannot recommend them. read more

I don't think it's funny for Spectrum to be messing with me, my family and everybody else to keep on cutting off the Wi-Fi just a lame excuse to be checking in on both the router and the modem even though they're supposed to have faster 5g internet, not just by keep cutting it off over and over again which to be clear those employees are nothing but a bunch of phony imposters by pretending what they're not doing. read more

Boy, a lot of things can happen in a matter of minutes! Hubbers and I decided to return the two DVR's we have at home since we rarely (if at all) use them anymore and we were paying for nothing. When he called, he was advised to go to this location. He asked if he needed to make an appointment and was told, "No need." We walked in and whomp... there's a wait. We signed in and took a seat and waited patiently. It gave us the opportunity to discuss options, etc... then we decided to cancel it altogether and just subscribe streaming services. We did the math and it would cut down our monthly payment down to a third, When we finally got called, Nicco was the one who helped us. When we told him our intentions and reasons behind it, he advised to call their retention department (I completely forgot they had that, thankful for the reminder, Nicco!) and see if they can give us a deal. He didn't try to sell us anything, there was no pressure, etc. He was incredibly patient with us. Great customer service. So we did what he advised and called the retention department and spoke to Nicole. She was very sweet and like Nicco, very patient. We explained our circumstances and reasons why we wanted to cancel and guess what she did: she worked her magic and brought down our bill to exactly what we wanted: down to a third! Beside the DVR's, our service remained the same. No changes. For a third of whatever we were paying. Needless to say, Hubbers and I are very happy with this. I wish they did surveys so I can compliment both of them. But this review will have to do for now. read more

Spectrum - Mobile Phones Near Me - Torrance, California

Attended this location to add a line and get the iPhone 17 as advertised. Define to Bob . Parking is shared with other stores in the strip mall. Sign in on the tablet right in front of the door. Hideky assisted me once my name came up, and surprised me with friendly and quick service, including upgrading my phone from the standard to the iPhone 17 Pro Max. Had changed my Apple iCloud account password, but it did not automatically update in my old iPhone 15. Return the next day after I found the password. We were able to easily transfer their information from my iPhone 15 to 17, and factory reset the iPhone 15 to give to A Friend. Well recommended, will return... read more

You guys are a joke. A two hour wait to return old equipment? Do you want it back or not? There should be a return bucket, all the equipment pieces have serial numbers, why do I need to wait in line to give you your stuff back? I entered the queue at 11:25am. Had to return to work like a normal person before I could give the equipment back, then nearly two hours later my turn was up. I didn't even decide to do business with Spectrum. My landlord required I use them. This is what happens when a company gets so massive and arrogant they know they can abuse customers without consequences. So much for free market competition lol read more

Spectrum - Mobile Phones Near Me - Torrance, California

I am filing a formal complaint regarding an extremely disappointing experience at a Spectrum retail location on Sunday evening. I visited the store because my husband's phone is not functioning and I needed assistance with an upgrade. Sunday is the only day I am available, and this location is the only Spectrum store open until 7 PM, so it was my only opportunity to resolve this issue. Unfortunately, the service I received was unacceptable. The employee assisting me, Shannon, demonstrated no sense of urgency and showed little interest in helping resolve the issue. The process was unnecessarily difficult, and she made no effort to make the transaction easier or provide helpful guidance. The interaction felt dismissive and unprofessional. During this interaction, another employee, Andrew, interrupted the conversation even though he is not a manager. His involvement did not help resolve the situation and instead reinforced the lack of support I was receiving. The manager on duty, Nico, approved that they could assist me with the phone upgrade I needed. Despite this approval, the employees still delayed assisting me and allowed the situation to continue wasting approximately 45 minutes of my time. It appeared that the lack of assistance was due to the store approaching closing time and a line forming. However, those circumstances are not my responsibility as a paying customer who arrived seeking service during posted business hours. I came prepared to complete a purchase and resolve a problem with my husband's phone, yet I was treated as though my time and business were not valued. This experience was extremely frustrating and disappointing. Because of the way this situation was handled, I am seriously considering moving all of my phone lines, two watches, and an iPad to another provider. I would like this complaint formally documented and reviewed by corporate leadership. I expect follow-up regarding how this matter will be addressed and what steps will be taken to prevent other customers from having a similar experience. read more

We came in to return some equipment on a Tuesday at like 4:45. Empty inside mostly and we were in and out in 5 minutes, like it should be. The person who helped us was funny and didn't make us check in on the kiosks, which I appreciated. Better than average experience for me here, last time I was here would have given them a 3 star or less. read more

Spectrum is a horrible company! Last Friday I was informed of a power outage in my area. They kept me updated, no points for that! That's what a company is suppose to do. What is irritating is when I called in for a discount on my bill for the 4 hour outage they said they don't give discounts! . So the representative Wade provided a $10 discount that will be applied to my next bill. I don't have cable channels with spectrum only internet service and they expect for me to pay $99.99 a month. spectrum tends to have outages every other month. Now, I'm on the hunt to find another company who 's prices are not that high! Spectrum sucks read more

Returning an equipment shouldn't be that hard. Shouldn't have to wait for an hour for something that takes 1min to do. If the reps are slow, make an automatic counter, info, scan, drop, done. Waste of time! read more

I know internet providers get a lot of flack but I wanted to give a big thank you and shout out to Pedro Vanegas who helped me switched over my internet plan, painlessly. He was super knowledgeable and extremely helpful and kind. The staff in ththis store seems to really represent Spectrum well! Tons of parking and very clean store! Also adding that I came back to return some equipment and Timothy helped me out. Super friendly service and would definitely come back if I needed any Spectrum help! read more

As a new customer, I tried to call spectrum and spent a long time trying to get past the AI prompts to talk to a real human. It took me several calls before I figured out that if I just refused to say anything to the AI, except "agent," I'd eventually get to one. I decided that if it was this difficult to reach customer service when I didn't have a big problem, it would be worse when I really needed support. So I cancelled service (still in my "trial" period). Luckily, I cancelled by phone. Why was that lucky? Because when I returned equipment to Manhattan Beach store, I watched customers (all returning equipment) get turned away. They were told they could not cancel service in the store. They had to do it by phone and then return. And when we walked in, there were 5 agents. After they saw the equipment in our arms, 4 ran to the back room. The remaining agent told us "they probably left because nobody likes to take equipment." read more

Horrible wait time. Their customer service is as slow as their internet. Staff there seemed unmotivated to work. After waiting an hour, I asked if I can just drop the cable box off because it's just a return, they said no because you have to sign it out officially and then they told me to go to UPS as they also do returns. Angry, I left and indeed went to UPS and ended up being a 30 second ordeal. If UPS can do it with a touch of a scanner, why spectrum can't is beyond me. What's further degrading is despite all this horrible service and years or slow internet service (I was getting 1.77-2.45mbps per second for dl) $120/month when I called to cancel the staff said they offer it for $60/month but we have to know about it on our own and call in annually for a discount. No thanks lol I am now getting 783Mbps from sonic for $60. Goodbye spectrum I never liked your service but you were all my area offered. I am SO thankful I can finally move on. read more

Came in to just return my equipment because that is what you are told to do when you disconnect your service. 4 visible employees and 2 of the 4 are walking in and out of the back employee area while 17 customers are waiting in the queue. So far been waiting over an hour. This is a joke, most everyone waiting is just returning equipment. Suggestion- add reason for visit on the check in, have certain employees designated for specific items. It would really expedite service and support the tension in the store of angry customers waiting for service. read more

Don't do it! If you have equipment to return, mail it back. DO NOT TAKE IT HERE. What we thought would be a simple drop off, turned into something much different. Had to sign in, wait ONE HOUR FIVE MINUTES, then 8 minutes with the representative... again, this was today just to return their equipment back to them. Yikes. read more

where is our Utility Tax going towards?! I've had cable TV since they 1981. the cable company shares the utility poles with the telephone & power utility companies , right? the cable companies have always trimmed the vegetation overgrowth. since Spectrum took over Time Warner. like I asked, where's all our Utility Tax going? cause it's not being spent where it's supposed to!!! how do I see an audit on spectrum's tax records. IRS needs to AUDIT SPECTRUM. read more

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First let me say this, if you are in a hurry, MAKE AN APPOINTMENT online, this store is extremely busy and based on what I was reading in the reviews some of you think your some kind of special that you don't have to wait, that you must be attended to as soon as you walk in!!! Well you are not, tuff titty said the kitty lol. The staff is wonderful they really do go out of their way to get to every single customer unfortunately sometimes there is a long wait, I just ported my lines over from T-Mobile and let me tell you Luz was amazing she answered all my questions and she really got me thinking why in the heck was I paying so much at T-Mobile so I made the decision to switch my 5 lines thanks again. You guys have great customer service read more

I had a wonderful experience at this spectrum location! Shannon was very helpful in helping me trade in my phone and upgrade! She was very patient throughout the whole transfer process! 10/10 Thank you Shannon for your pleasant service! Really loved the upgrade! read more

I'm a walk in, canceling service. Sounds easy right?! Once a customer says "No, or no thank you, not interested." It means no. But Lord have mercy, representatives do not understand no. I'm trying to walk away and they continue to ask if I want to add/bundle to save. My God, how about if a customer says no, let it go. Jesus Christ! My blood pressure was rising. read more

Spectrum - Just to show yelpers I was here - Mobile Phones Near Me - Torrance, California

not specific to this location, just spectrum in general. I haven't had them in years (and that was in another state) but they sent a router to a temporary address I was using in California. The address owner sent me the router and suggested I return it to spectrum (decent tho by n to do rather than putting it in the trash or making it return to sender ??) so I called spectrum who informed me that even though I haven't had an active account in 5 years I had to return the router to a spectrum store or id be charged ???? so I am here at the store in a long line informed g by the sales person I can't "drop it off" but have to "wait my turn" to have it scanned in...:next time ....trash or "return to sender". never going to ver use spectrum read more

I cancelled Spectrum and I was dreading to come in to return my device. I took a chance and came in on a Sunday. They weren't busy and Gerardo helped me. Took literally 2 minutes. read more

I don't know if it's all spectrum stores or just this one that is garbage. I was a walk-in 5th in line. There were 2 appointments in the time I was there. It took OVER AN HOUR for me to be seen for my (no exaggeration) 5 minute return and cancellation of internet service. They had at least 5 or 6 workers at one pointing but only 2 people being served. After today, I'm looking for a new cell phone provider bc going back to this store is a negative. They got one point for the dude being quick once I got called read more

Horrible. Online reservations don't mean squat! Text says to go to Specialist counter. They ask if they called ur name..so now we have to wait till our name is called. One guy comes in as hs/he says they just go iin n not ready. If your shift is 11:30 be at ur station rready to go. It's now 11:58 and u still have helped a customer Another big guy after helping a guy gets his headphones and starts in while looking at his screen for 10mins...he told me I couldn't wait outside unless I had super sonic hearing so if I wasn't inside I would miss my turn if called. Yet somehow he called a name inside and then goes outside to help a Latino couple...hmmm. should I thinthink that b/c I'm Asian he wasn't gonna go out to call me? My ESA dogs are in the car so I'm worried yet I just go in n out to see if ok. Either way your reservation system is horrible and ur customer service is horrible. They are lazy people stretching their hour so they don't need to work. Like the DMV...and they're getting better. You should just have a drop off box with bags and RMA tags for returns and for pick up just a pick up locker. No people are necessary. read more

garbage service, garbage internet, garbage installers, garbage customer service. Literally the worst, go with anyone else.

On Monday 7/14/25 My dad and I went there to cancel his auto-pay and pay the internet bill with cash. The worker's name is Timothy, he was very kind with a smile, helpful, and cool. Timothy helped with my dad to cancel his auto-pay cause my dad had issues with his card and our experience was good. read more

Great customer service with Howard. So helpful & kind. I will always want to deal with him.

Customer service that doesn't hide in the back when 5 people are waiting. Also actually tell the truth about the transfer time when cell phone coverage is being switched over. read more

Spectrum - The store - Mobile Phones Near Me - Torrance, California

My experience was the same as that of another reviewer. I had requested a simple WiFi pod and was sent that and an extra WiFi modem I never asked for. I had just started service weeks ago so my current modem was still brand new essentially. To avoid being charged for the extra equipment item, I simply would just go to the storefront store and return it, right? Wrong. Luz (manager?) told me I needed to sign in. The customer ahead of me didn't know she was to sign in either. She had difficulty signing in on the store's iPad-like screen, because it was not user friendly. I helped her. I also signed in, and then ended up waiting for nearly half an hour just to return their new device they didn't have to send me in the first place. I now understand why this place has a 2 star rating. Pathetic service and they have no local business phone number. read more

This new location (moved like 200 feet) is much better. Customer service is better, cleaner, modern style, and better parking. The Asian gentleman was knowledge, honest, and helpful. read more

So for a simple drop off equipment, they made me get in line. It took over 45 minutes to get called up! I recommend returning equipment with UPS instead of trying to save Spectrum the shipping cost. But once I made it thru the line, the workers were nice and efficient. read more

First off, I made a reservation for this location, then when I showed up they said there was no reservation. I mean, it's Spectrum so I already expect a lack of competence and customer service that care... As I sat and waited in an empty store for 40 minutes, I overheard the greeter talking to the one other person who came in. He was totally berating her to the point that she became flustered. Although I witnessed a lot of disorganization, the guy who helped me in the end was very friendly and made it a rather speedy checkout. I appreciated that and wish I got his name! read more

I just wanna say a big THANK YOU to Javee Evans, who hooked me up with a new phone, faster internet, AND a lower monthly payment than these bitch ass niggas at AT&T. Javee was EXTREMELY knowledgeable, professional, and definitely gave me and my wife great customer service. This man needs a raise!! Thank you Javee! If you need that hook up, go see that man Javee, he'll take care of you read more

Spectrum - Mobile Phones Near Me - Torrance, California

I am DONE with Spectrum and their constantly increasing fees so I switched to a different internet provider today! Spectrum was charging $97/month for internet ONLY and their fee increased every 6 month in the past year. I called twice in the last 2 years to see what else I could do (going from internet/cable/landline 8 years ago, I have reduced all services and was down to minimum internet only) and the Customer Service rep and the Customer Retention rep said, "there isn't much they (Spectrum) could do" and I am stuck with this almost $100/month price tag for internet only while they are offering low intro rate for new customers! Well, today, they failed to retain a long-time customer! Even more important than the high price is how Spectrum treats long-time customers, mistakenly thinking that we will stick around paying high, ever increasing fees!!! Highly recommend seeking different providers! read more

This place have really bad customer service The workers here has no clue how to provide service and has no system how to expedite how to help people so no one are waiting for hours. Someone that just signed up to be their customer and needs to pick up an equipment should not have to wait for a long time. read more

Every time I have to go to spectrum it is a hassle, 12+ people in the store one employee at the counter with his system having problems. I'm not sure how they stay in business. I guess it's better to do everything over the phone, but once they finally got their system up and working, it ran very smooth. read more

Spectrum - Absolutely worthless, Spectrum customer service is laughable. - Mobile Phones Near Me - Torrance, California

Complete waste of time. You wait forever just to be told that only someone over the phone can help you, then when you finally get through on the phone they tell you it could have been handled in-store the whole time. The information is inconsistent and you just get sent in circles. If there was a rating for wasting time, this place would get 5 out of 5 read more

Faulty products, horrendous service and no one cares about the customer. Mostly standard cable company stuff so it's hard to tell, but I think the employees here hate you even more than other companies. read more

My only dealings with this particular Spectrum office on Hawthorne Boulevard BUS to return some equipment for my mom since she switched companies. I really expected it to be a big hassle, as her and I were held prisoner on the phone trying to shut off her service with SPECTRUM the day before. I was actually pleasantly surprised, I went at about 4 PM. It was not too crowded and was helped immediately with minimal hassle. The man who helped me did not try to retain our business but received the equipment. I was returning scanned it in and that was that. read more

Kicked out by hot Cheetos on a power trip walk into the store and it's empty, but the two Cookie Monster pajama pants types working there had populated the wait list to the end of the screen as if to discourage anyone from waiting that long. Then they give me attitude, not wanting to process a return for something I bought in that very store. They tried asking a bunch of stalling questions and then when I didn't feel like answering the same thing for a third time, the girl lost her temper and slammed her hand down on the desk and told me to go online or call because she was "not dealing with this today", as if this was not her literal job to handle customers. So I tried asking why she wanted to kick me out, after I had already answered her questions multiple times, and she just kept going on her silly little power trip. Im a millennial, so I don't ever want to sound like a boomer or a Karen or whatever because normally I don't care about genz kids and their attitudes. But let this be a lesson in not giving any semblance of authority to people who have never had it before, or who will go nuts with any sense of responsibility they get. Go act a fool on your own time, not in a place of business. read more