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    Spectrum

    2.2 (97 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    You guys are a joke. A two hour wait to return old equipment? Do you want it back or not? There should be a return bucket, all the equipment pieces have serial numbers, why do I need to wait in line to give you your stuff back? I entered the queue at 11:25am. Had to return to work like a normal person before I could give the equipment back, then nearly two hours later my turn was up. I didn't even decide to do business with Spectrum. My landlord required I use them. This is what happens when a company gets so massive and arrogant they know they can abuse customers without consequences. So much for free market competition lol

    Jennifer B.

    Boy, a lot of things can happen in a matter of minutes! Hubbers and I decided to return the two DVR's we have at home since we rarely (if at all) use them anymore and we were paying for nothing. When he called, he was advised to go to this location. He asked if he needed to make an appointment and was told, "No need." We walked in and whomp... there's a wait. We signed in and took a seat and waited patiently. It gave us the opportunity to discuss options, etc... then we decided to cancel it altogether and just subscribe streaming services. We did the math and it would cut down our monthly payment down to a third, When we finally got called, Nicco was the one who helped us. When we told him our intentions and reasons behind it, he advised to call their retention department (I completely forgot they had that, thankful for the reminder, Nicco!) and see if they can give us a deal. He didn't try to sell us anything, there was no pressure, etc. He was incredibly patient with us. Great customer service. So we did what he advised and called the retention department and spoke to Nicole. She was very sweet and like Nicco, very patient. We explained our circumstances and reasons why we wanted to cancel and guess what she did: she worked her magic and brought down our bill to exactly what we wanted: down to a third! Beside the DVR's, our service remained the same. No changes. For a third of whatever we were paying. Needless to say, Hubbers and I are very happy with this. I wish they did surveys so I can compliment both of them. But this review will have to do for now.

    Utility Tax paid to Spectrum cable is supposed to pay for utility pole maintenance, right?!

    where is our Utility Tax going towards?! I've had cable TV since they 1981. the cable company shares the utility poles with the telephone & power utility companies , right? the cable companies have always trimmed the vegetation overgrowth. since Spectrum took over Time Warner. like I asked, where's all our Utility Tax going? cause it's not being spent where it's supposed to!!! how do I see an audit on spectrum's tax records. IRS needs to AUDIT SPECTRUM.

    Just to show yelpers I was here

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    4 months ago

    garbage service, garbage internet, garbage installers, garbage customer service. Literally the worst, go with anyone else.

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    4 months ago

    Great customer service with Howard. So helpful & kind. I will always want to deal with him.

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    2 years ago

    I've been a customer for years but every time I try to add a new service it's a lot of issues..... I would never refer anyone......NOPE !!!!

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    Ask the Community - Spectrum

    Review Highlights - Spectrum

    I was very lucky to be helped by Brian and Miguel, they stepped up and gave me an amazing outcome.

    Mentioned in 3 reviews

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    Verify this business for free

    People searched for Mobile Phones 5,335 times last month within 15 miles of this business.

    Verify this business

    Verizon

    Verizon

    (216 reviews)

    $$

    I arrived at Verizon today to let the Store Manager know about her employee who violated code of…read moreconduct and ethic policies by adding an unauthorized line and phone to my account back in December when I visited the store to upgrade my sons phone. I came across the discrepancy this month when I received my Verizon bill text and the bill was about $78 higher than normal. I tried explaining this action to the manager who I later found out her name was Glenda, but she took up for the EE saying maybe I didn't know what I wanted when I visited. So I asked her well my son has the upgrade but why do I show an ADDITIONAL LINE ON KY ACCOUNT FOR A GALAXY THAT WE HAVE NEVER SEEN OR POSSESSED. Glenda stated she would call Verizon support to see what she could do to help, but instead she sent the EE out to me. He sat down and started telling me "yea I'm not sure about all this ya telling my manager but let me explain what I did and how I did you a favor by adding an extra line to your account". I told the employee that you did something I didn't request or authorize and it's causing me an expense for something I clearly don't have because I don't do androids. So who has the Samsung and is using the phone ending in 9799 that's all I want to know. He couldn't answer me so I told him send your manager back because I didn't ask to speak with you I was instructed by corporate support not to speak to anyone but the manager. Glenda comes back validating the employees decision because she says how he did it saves me $5-$6 a month Then she says she can't return the phone to redo the process and promotion bcus the promotion ended and I would have to deal with having the Samsung 9799 line on the account even though I don't have the phone. Which now causes me the customer to be penalized because your employee made a decision to secure commission on a sale that shouldn't have been completed on my account She goes to the back area and converses with the employee Anthony. She comes back with the Verizon corporate support rep on the line. Verizon phone rep wanted to know where and what's goin on w the Galaxy showing for phone ending w 9799. Glenda says ya know this is my first interaction with the customer I don't know what happen to that phone. The rep says is your employee there right now because I want to know where that Samsung ending in 9799 is that she brought to my attention Anthony says that he created a device to give the BYOD promo and placed the Galaxy, on my account because he created a fake ID for the Galaxy. The rep asked him why did you do that when you were supposed to upgrade and attach the promo to the existing customer line she uploaded and what you did was wrong. Anthony got upset and told the rep I didn't do anything wrong and I've got customers then walked off leaving the rep on the speaker phone with me. The rep said yes you processed this wrong and added a line to the customers account and that's an issue. So per the representative I'm not ever getting the byod promo bcus Anthony attached the deal to a fake ID Galaxy phone and number ending in 9799. So now the manager wants me to pay for 3 phone lines and take the $20 monthly discount or return my sons upgraded phone , she will also remove the Galaxy extra line and not have any discounts connected to my account any longer. She told the rep she didn't need him any longer, she would let me decide what I wanted, she got up walked to the back and never returned. At 4:54 pm we start looking around for her, she never came back she just left us sitting at the table and my son n I walked out at 5:03 pm bcus no one ever returned to resolve the unethical behavior and issue they caused my account. The managers actions are a violation of code of conduct and ethics which is a direct reflection of why her employee Anthony felt justified to do what he did on my account in December. Every organization has policies and procedures, the employees acknowledge and sign when they are hired and are held to that but with Verizon, fraud and ethics violations seem to be acceptable. I will be finding another carrier and taking my business to them and ending my relationship with Verizon due to no ethics and no policy adherence

    Just ordered a new 17 pro IPhone and Verizon gave me clear instructions in email to return to this…read morestore. After driving 30 minutes, and waiting another 15, the service agent said, "I can't accept this in the store " when clearly Verizon, in writing, said take to the store. The agent was rude and dismissive and additionally, when I asked for assistance in placing the screen protector (which was also purchased at Verizon) she said, No. Don't look for customer service here. Verizon it's ALWAYS an issue with you. Losing devices, poor customer service. I do not recommend.

    Phone Electrik - My screen is fresh

    Phone Electrik

    (267 reviews)

    $$

    I went in to repair my phone's speaker. I was helped promptly by Mahmoud, who was very sweet and…read moreknowledgeable. He gave me a complimentary cleaning since I got a privacy screen, and now people can hear me speak on the phone clearly and I don't have to use earphones to take a phone call!! Honestly couldn't believe how quick they were able to fix it, I was dealing with this issue for months and thought I would need to get a new phone, so so happy it's all good now. I appreciate that they were communicative and clear both about pricing and timing. I couldn't be happier with the service I received and would return if I need another repair. I'd trust these guys with all my electronics!!

    Uggh, I hate it when companies can't just answer for their mistakes, everybody does them but few…read moreacknowledge and correct. Mr. Sardor, this was definitely the store I went to and speaking of, you're on the corner of Crenshaw and Artesia. There is no "report" because one was never done or was spoken about. And this "date base" of yours is non-existent, you guys didn't even ask for my name or anything beyond my phone number to call me when my phone was ready. Please don't make me a liar here by saying you have no such name on your "data base" and that it was another store that I'm speaking of. I will say this, it's possible that you don't purposely not fix the issue so that the customer can return. So maybe you just don't fix it correctly because of lack of knowledge, idk.... but what I do know is that it wasn't fixed correctly.

    Westcoast Cellphone Repair

    Westcoast Cellphone Repair

    (51 reviews)

    $$

    I was looking for a location in the South Bay that could provide data recovery. I had an external…read morehard drive that wouldn't mount. So, I had numerous files on this drive that I wanted to recover. I bought a new drive to hold the files and took both the old drive and the new drive to Westcoast. I explained what I wanted and they provided a rough estimate of the cost that depended on how damaged the old drive was. They would look at the drive to see what the issue was and call me within 3 days. I got the call and luckily the old drive was still accessible so they would be able to transfer the files to the new drive. The cost was less that I expected. I had checked several businesses in the Los Angeles/Orange area and there services were a couple of hundred dollars more for basic data recovery. The new drive has the files and I am glad I found Westcoast. They also repair computers and mobile phones.

    ABRAHAM. ABRAHAM. ABRAHAM…read more I honestly don't even know where to begin, but I feel like anyone reading this needs to understand how serious this situation was for me. My MacBook Pro stopped working out of nowhere. I've had it since it first came out, about six years ago, and everything was on that computer. My businesses. My properties. Student and work-related information. Personal documents. Photos. Things I never backed up because I never imagined something like this would happen. When it stopped turning on, I tried everything. Different chargers. I went to multiple repair places. Geek Squad couldn't help. Apple couldn't help. I made several Apple appointments, walked in early, stayed late, and had multiple employees try. They were kind, but no one could get it to turn on. The light would come on and shut off. One Apple employee even described it as "CPR," like the computer was trying to come back to life but couldn't. Eventually, they told me the computer was basically done and advised me to focus on data recovery. I was devastated. To be completely honest, it caused so much stress that I had to talk through it in therapy. That computer held my life. That's when I found this data recovery company online and met Abraham. From the moment I spoke to him, he gave me something no one else did: hope, without false promises. He calmly explained different scenarios, walked me through possibilities, and told me to give him a few hours. I tried not to get my hopes up. A few hours later, Abraham called me. Not only did he explain what was happening, he texted me pictures of my actual files. When I saw those photos, my heart dropped. I cannot explain the relief. I don't think he truly understands what he did for me in that moment. Abraham didn't just recover my data he brought my computer back to life. On top of that, he advised me to get an external device to safely store everything moving forward. I went out, bought one, brought it back, and he helped me transfer everything. He truly worked with me every step of the way. He kept me updated throughout the entire process. He was patient, professional, honest, and genuinely caring. I never felt rushed, dismissed, or taken advantage of. I felt supported during one of the most stressful tech situations I've ever experienced. If you're reading this and you're stressed, scared, or think all hope is lost go to Abraham. Period. This man didn't just fix a computer. He restored peace of mind. Thank you, Abraham. I will never forget this! I'll be back for tomorrow iPad

    T-Mobile - T-Mobile Tuesday: Free Reversible Beanie  11-04-2025

    T-Mobile

    (6 reviews)

    Finally decided to switch to t mobile from Verizon…read more Went to this store location on a weekday morning. There were only 2 employees working and about 4-5 customers. Wait times are pretty lengthy as each customer signing up or transferring data to a new phone takes quite a while. Anyways, when it was my turn, Chris helped me transfer my phone number from Verizon and set me up with a new plan via my employer discount program and a free iPhone 17. He was knowledgeable and spent time explaining all benefits in comparable plans. He even put screen protector and case on my new phone. Prices are inflated but I did it out of convenience. Overall, I am happy with my new mobile plan and new phone. T mobile offers so many perks that Verizon doesn't. And most importantly, no interruption in my cell signal or service

    I would rather poke my eyeballs out than call the call center in the Philippines again. I recently…read moreswitched plans / accounts within T-Mobile and had to call the center a couple of times. The first was just ok but the second time the individual had absolutely no clue. After several requests to speak to a Manager which he tried to ignore as he told me for the sixth time he was checking his resources I was finally put on hold for his Manager. She came on and started yelling into the phone over my protests to be heard. Once she finally listened after several attempts she realized I just needed to be transferred and her employee clearly had no clue but then she was his Manager after all and was terrible at her job. This is just another reason why I will NEVER move to a phone company that does not have a storefront. All this to say I had a great experience when I decided to go into the store with my Beau as our account was clearly off. Ernie got right into our account after showing our ID's, he fixed the caller ID to our names, set us up for auto pay which we had originally requested, helped set up Netflix and Apple TV etc all in less than 10 minutes. Now that's what I call customer service! I did have to come in again and Jesus helped me as my app was not working due to something the call center initially did, sigh. It's much harder to fix something someone else did wrong than to do it correctly in the first place. He too was great and fixed it within 5 minutes. The irony is that these gentlemen even with a wait one day were able to do what I needed in less time than I was on hold the first phone call!

    A.V Wireless - Inside the store.

    A.V Wireless

    (5 reviews)

    $

    So I thought I purchased a "new" phone. Tried to transfer…read moremy remaining apple care to my "new" phone only to be informed it wasn't possible bc the phone was pre-owned. Purchased at Target in 2014. (Apple looked this up with the serial #) Went back to this business bc I purchased it 3days ago & I had a camera focus issue. Went at 3pm was told to come back in a hour" Came back, the guy said he couldn't fix it, to WAIT for his boss another 45mins. An hour later at 5pm the guy signals me to come to over that its fixed.... I asked to still speak to this "owner" I've been waiting for. Billy the guy I purchased it from comes out & says it's new, he just didn't clarify that I couldn't get Apple care on those phones. I tell him Apple said as long as its new they are able to & he tells me no. Seriously? So Apple is lying? I don't think so! Then the guy goes on to say he was surprised about the condition I had my phone in bc it had like a minimal rim of dirt ... Guy wasn't even the owner!!! So I wasted 2hrs just waiting to get lied to & criticized. Not good business ethic at all!!!!!!!!!!!!!

    My dad referred me to go here to get my iPhone 6S screen & home button fixed. Billy was the one who…read morehelped me. He gave me a pretty good price & even offered to fix my home button for free. I dropped it off around 2:30PM and picked it up an hour later. My screen is now in perfect condition and home button also works. Thank you Billy! I would def recommend coming here to fix anything phone-related. Great price, great service, what more can you ask for? ALSO just a FYI, CA$H ONLY!!!!

    Spectrum - mobilephones - Updated May 2026

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