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    Spectrum

    2.2 (100 reviews)
    Closed • 10:00 am - 8:00 pm

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    Reviews With Photos

    Jennifer B.

    Boy, a lot of things can happen in a matter of minutes! Hubbers and I decided to return the two DVR's we have at home since we rarely (if at all) use them anymore and we were paying for nothing. When he called, he was advised to go to this location. He asked if he needed to make an appointment and was told, "No need." We walked in and whomp... there's a wait. We signed in and took a seat and waited patiently. It gave us the opportunity to discuss options, etc... then we decided to cancel it altogether and just subscribe streaming services. We did the math and it would cut down our monthly payment down to a third, When we finally got called, Nicco was the one who helped us. When we told him our intentions and reasons behind it, he advised to call their retention department (I completely forgot they had that, thankful for the reminder, Nicco!) and see if they can give us a deal. He didn't try to sell us anything, there was no pressure, etc. He was incredibly patient with us. Great customer service. So we did what he advised and called the retention department and spoke to Nicole. She was very sweet and like Nicco, very patient. We explained our circumstances and reasons why we wanted to cancel and guess what she did: she worked her magic and brought down our bill to exactly what we wanted: down to a third! Beside the DVR's, our service remained the same. No changes. For a third of whatever we were paying. Needless to say, Hubbers and I are very happy with this. I wish they did surveys so I can compliment both of them. But this review will have to do for now.

    You guys are a joke. A two hour wait to return old equipment? Do you want it back or not? There should be a return bucket, all the equipment pieces have serial numbers, why do I need to wait in line to give you your stuff back? I entered the queue at 11:25am. Had to return to work like a normal person before I could give the equipment back, then nearly two hours later my turn was up. I didn't even decide to do business with Spectrum. My landlord required I use them. This is what happens when a company gets so massive and arrogant they know they can abuse customers without consequences. So much for free market competition lol

    Utility Tax paid to Spectrum cable is supposed to pay for utility pole maintenance, right?!

    where is our Utility Tax going towards?! I've had cable TV since they 1981. the cable company shares the utility poles with the telephone & power utility companies , right? the cable companies have always trimmed the vegetation overgrowth. since Spectrum took over Time Warner. like I asked, where's all our Utility Tax going? cause it's not being spent where it's supposed to!!! how do I see an audit on spectrum's tax records. IRS needs to AUDIT SPECTRUM.

    Just to show yelpers I was here

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    8 months ago

    garbage service, garbage internet, garbage installers, garbage customer service. Literally the worst, go with anyone else.

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    9 months ago

    Great customer service with Howard. So helpful & kind. I will always want to deal with him.

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    Page 1 of 3

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    “I was very lucky to be helped by Brian and Miguel, they stepped up and gave me an amazing outcome.”

    Mentioned in 3 reviews

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    Empire Phone Repair - Samsung Note 20 Ultra- Screen Replacement

    Empire Phone Repair

    (84 reviews)

    My iPhone 15 Pro charging port was damaged and Apple quoted me $680 to fix it! They will not change…read morejust the port, Apple will only change the entire "rear system" of your phone. If I had Apple Care, it would've been a $99 deductible. I paid less than that deductible cost alone for Empire to replace my charging port! 10/10, I would absolutely recommend coming here for this, and the charging port isn't something Apple looks at when you trade in a phone. I decided while I was there to get a new battery as well since mine was two years old and only charging to 79% of the original capacity. Cheaper than Apple AND the phone recognizes it as a genuine Apple battery. The technician was friendly, answered all my questions, and finished in less time than quoted. The business was also speedy to reply to my quote request.

    I do need to update this review because my phone is not perfectly fixed. I feel like the battery is…read morenot working as well but maybe that's just me but I'm really making the review because sometimes the screen just stops working and I have to restart my phone with the buttons to make it work again. I didn't know that I had to reset my phone to get the screen working so I was just stranded without my GPS in an area I did not know when my phone suddenly stopped working after I just paid to get it fixed two weeks ago. I fixed the front screen and the back screen. I somehow made it to their shop and the guy there told me that with the price I paid for the screen, (which he did not tell me until two weeks later when my phone stopped working is not the highest quality) and that this happens sometimes and I can pay $50 more to get a screen where this will not happen . I did say I was just fixing the screen to send my phone in and get an upgrade, but I was not told that this would happen, and it has happened multiple times since then where the screen stops working and I have to restart my phone. So I just think other customers should be aware of this. Definitely pay the extra $50 but that also seems like something they should've communicated when I purchased this.

    Westcoast Cellphone Repair

    Westcoast Cellphone Repair

    (57 reviews)

    $$

    ABRAHAM. ABRAHAM. ABRAHAM…read more I honestly don't even know where to begin, but I feel like anyone reading this needs to understand how serious this situation was for me. My MacBook Pro stopped working out of nowhere. I've had it since it first came out, about six years ago, and everything was on that computer. My businesses. My properties. Student and work-related information. Personal documents. Photos. Things I never backed up because I never imagined something like this would happen. When it stopped turning on, I tried everything. Different chargers. I went to multiple repair places. Geek Squad couldn't help. Apple couldn't help. I made several Apple appointments, walked in early, stayed late, and had multiple employees try. They were kind, but no one could get it to turn on. The light would come on and shut off. One Apple employee even described it as "CPR," like the computer was trying to come back to life but couldn't. Eventually, they told me the computer was basically done and advised me to focus on data recovery. I was devastated. To be completely honest, it caused so much stress that I had to talk through it in therapy. That computer held my life. That's when I found this data recovery company online and met Abraham. From the moment I spoke to him, he gave me something no one else did: hope, without false promises. He calmly explained different scenarios, walked me through possibilities, and told me to give him a few hours. I tried not to get my hopes up. A few hours later, Abraham called me. Not only did he explain what was happening, he texted me pictures of my actual files. When I saw those photos, my heart dropped. I cannot explain the relief. I don't think he truly understands what he did for me in that moment. Abraham didn't just recover my data he brought my computer back to life. On top of that, he advised me to get an external device to safely store everything moving forward. I went out, bought one, brought it back, and he helped me transfer everything. He truly worked with me every step of the way. He kept me updated throughout the entire process. He was patient, professional, honest, and genuinely caring. I never felt rushed, dismissed, or taken advantage of. I felt supported during one of the most stressful tech situations I've ever experienced. If you're reading this and you're stressed, scared, or think all hope is lost go to Abraham. Period. This man didn't just fix a computer. He restored peace of mind. Thank you, Abraham. I will never forget this! I'll be back for tomorrow iPad

    4.217.2025 EXCELLENT AFFORDABLE and HONEST …read more I found these guys a few years back, small shop clean and well organized on the second floor over an Auto Repair Shop . They've saved my bacon several times now repairing my old Samsung cellphone and replacing the worn out keyboard in my 2017 DELL laptop, they also fixed the lack of sound in both my laptops, never gave me any B.S., just said leave it and I'll take a look, once fixed the sound remains working in spite if regular software updates and so on . Never lost my data either . I trust these guys and so should you . -Nate

    T-Mobile - T-Mobile Tuesday: Free Reversible Beanie  11-04-2025

    T-Mobile

    (8 reviews)

    Finally decided to switch to t mobile from Verizon…read more Went to this store location on a weekday morning. There were only 2 employees working and about 4-5 customers. Wait times are pretty lengthy as each customer signing up or transferring data to a new phone takes quite a while. Anyways, when it was my turn, Chris helped me transfer my phone number from Verizon and set me up with a new plan via my employer discount program and a free iPhone 17. He was knowledgeable and spent time explaining all benefits in comparable plans. He even put screen protector and case on my new phone. Prices are inflated but I did it out of convenience. Overall, I am happy with my new mobile plan and new phone. T mobile offers so many perks that Verizon doesn't. And most importantly, no interruption in my cell signal or service

    I would rather poke my eyeballs out than call the call center in the Philippines again. I recently…read moreswitched plans / accounts within T-Mobile and had to call the center a couple of times. The first was just ok but the second time the individual had absolutely no clue. After several requests to speak to a Manager which he tried to ignore as he told me for the sixth time he was checking his resources I was finally put on hold for his Manager. She came on and started yelling into the phone over my protests to be heard. Once she finally listened after several attempts she realized I just needed to be transferred and her employee clearly had no clue but then she was his Manager after all and was terrible at her job. This is just another reason why I will NEVER move to a phone company that does not have a storefront. All this to say I had a great experience when I decided to go into the store with my Beau as our account was clearly off. Ernie got right into our account after showing our ID's, he fixed the caller ID to our names, set us up for auto pay which we had originally requested, helped set up Netflix and Apple TV etc all in less than 10 minutes. Now that's what I call customer service! I did have to come in again and Jesus helped me as my app was not working due to something the call center initially did, sigh. It's much harder to fix something someone else did wrong than to do it correctly in the first place. He too was great and fixed it within 5 minutes. The irony is that these gentlemen even with a wait one day were able to do what I needed in less time than I was on hold the first phone call!

    A.V Wireless - Inside the store.

    A.V Wireless

    (5 reviews)

    $

    My dad referred me to go here to get my iPhone 6S screen & home button fixed. Billy was the one who…read morehelped me. He gave me a pretty good price & even offered to fix my home button for free. I dropped it off around 2:30PM and picked it up an hour later. My screen is now in perfect condition and home button also works. Thank you Billy! I would def recommend coming here to fix anything phone-related. Great price, great service, what more can you ask for? ALSO just a FYI, CA$H ONLY!!!!

    So I thought I purchased a "new" phone. Tried to transfer…read moremy remaining apple care to my "new" phone only to be informed it wasn't possible bc the phone was pre-owned. Purchased at Target in 2014. (Apple looked this up with the serial #) Went back to this business bc I purchased it 3days ago & I had a camera focus issue. Went at 3pm was told to come back in a hour" Came back, the guy said he couldn't fix it, to WAIT for his boss another 45mins. An hour later at 5pm the guy signals me to come to over that its fixed.... I asked to still speak to this "owner" I've been waiting for. Billy the guy I purchased it from comes out & says it's new, he just didn't clarify that I couldn't get Apple care on those phones. I tell him Apple said as long as its new they are able to & he tells me no. Seriously? So Apple is lying? I don't think so! Then the guy goes on to say he was surprised about the condition I had my phone in bc it had like a minimal rim of dirt ... Guy wasn't even the owner!!! So I wasted 2hrs just waiting to get lied to & criticized. Not good business ethic at all!!!!!!!!!!!!!

    Spectrum - mobilephones - Updated September 2026

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